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"Fantastic lodge with everything you could ever need and more in a fabulous location your attention to detail is outstanding."
Only critical point was the constent reminder of how to leave the lodge which i personally thought was a bit patronising that said would definitely stay again
Hi Andrew
Thank you for your feedback. We are delighted you found the lodge to be to your liking and we are thrilled you would consider returning one day; we hope you do!
With regard to the constant reminders of how to leave the lodge - apologies. As owners, we are unaware of any such messages being sent and we'd be interested to know more please. You can respond to us directly at thieloghey@manx.net if you wish.
Thank you.
Kind regards
Elly & Pete Property Owner
Reviewed by AndrewMay 2022
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"We had a second lovely stay and appreciated the improvements and additions made since last year."
We also appreciated the quality of the fittings and furnishings.
Minor criticisms
Seating is less than comfortable
Window blinds were very dusty
Hello John
Thank you for your feedback. We are delighted you enjoyed your stay and that you appreciated our improvements and additions; we hope to continue with these over the next 6-12 months.
We are sorry you didn't find the seating comfortable; we will review this when we are next at the lodge.
Many apologies for the dusty blinds; we have asked our cleaner to pay particular attention in future. We know it is a constant battle to keep them clean!
Many thanks for taking the time to give your feedback.
Kind regards, Elly & Pete Property Owner
Reviewed by JohnApr 2022
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"Thoroughly enjoyed our stay at thie loghey, well appointed luxury lodge, we hope ..."
Thoroughly enjoyed our stay at thie loghey, well appointed luxury lodge, we hope to return, Sykes cottages kept us well informed which contributed to a great holiday
Hello Rodney,
Thank you for your feedback. We are thrilled to hear you enjoyed your stay and that you hope to return one day. We do hope so!
It is good to hear that our agent's attention enhanced your experience.
With kind regards
Elly & Pete Property Owner
Reviewed by RodneyDec 2021
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"A lovely lodge."
Quiet location, lovely views. Very well equipped. The lodge has everything we needed and more. Very cosy and clean. A really comfortable stay with a short walk to Hawkshead. We had a great family holiday and will definitely be back. We’ve stayed in many properties in the Lake District and this is one of the best.
Hello Alison,
Thank you for your feedback. Apologies for our slow response - our ability to be able to respond to feedback is relatively recent.
We are delighted that you found Thie Loghey to be more than you expected and we hope you do indeed return one day. You will be more than welcome.
With kind regards
Elly & Pete Property Owner
Reviewed by AlisonOct 2021
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"We have stayed at Thie Loghey several times in the past."
This time however we were disappointed. The lodge just wasn’t clean - the blinds were thick with dust as were the headboards of the bed frames. There were cobwebs, and floors looked like they hadn’t been hoovered. There were white sticky marks on the leather sofa ( one of which was a handprint). There was mould around the shower and the shower heads. We spent an hour cleaning and dusting after 4 hours in the car to get there which is unacceptable. The lodge is tired and could do with some updating but that would’ve been fine if it had been clean. The lodge is in a beautiful position with great views and is very peaceful. It’s only a short walk into Hawkshead which is ideal. I’m sad to say I’m not sure we will be returning because of the lack of cleanliness.
Reviewed by LouiseSep 2021
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"Very comfortable, well equipped lodge in a lovely location."
Really scenic area with lots of great local walks.
Feedback just for the owners: One negative…. the mattress on the main bed has a large dip on the side nearest the en-suite and probably needs replaced.
Hello Andrew,
Thank you for your feedback. Apologies for our very slow response; our being able to respond via the website is a recent improvement.
We're delighted you found Thie Loghey to your liking.
With regards to your observation re the mattress, thank you for your comment; we are happy to report both double bed mattresses have been replaced and we feel sure you will notice the improvement should you return to Thie Loghey one day.
With kind regards
Elly & Pete Property Owner
Reviewed by AndrewAug 2021
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"Some features in the lodge are in need of updating due to wear and tear and a few other niggles to make you aware of:
• There are two holes in the decking, this didn't give a great first impression when we arrived."
•The key code number I was sent prior to arrival didn't work so had to spend time trying to get through to office to get the right key lock code
• We had shopped for provisions before arrival but then found there was no spare toilet paper and both toilets had minimal left in the lodge, not great after a long journey as had to go out again.
• Although on the surface the lodge looked clean and tidy there were crayons left on the floor by the dining table and next to double doors. Crumbs,wool and dirt on floor at front of sofa. The sofa comes apart, the sections move when used and in the gaps there was a old hair covered comb and more dust and dirt.
• The sofa moving made it a bit uncomfortable as gaps kept needing to be pushed together.
• We swivelled the tv so we could all see the screen but the picture went fuzzy, it looks like the aerial had been taped up which means you all have to sit on top of each other to watch it, not comfy with two 6ft + guys.
• Some of the kitchen doors need repair or replacing, looks like water damage and the work surface was sticky.
• There were quite a few cobwebs in the lounge\diner, quite full of dead insects. I get the lodge is in the countryside and you get more insects etc but not the best image for an expensive lodge
I didn't check my emails whilst away but on return home found I'd been emailed on what needed to be done prior to leaving. It would be helpful to send this before the holiday not during as I imagine lots of people like us reduce use of tech when away, I never check emails as need to switch off. I actually think we left the lodge in a cleaner state than we found it but I hadn't known we needed to strip the beds so sorry that we didnt.
It wasn't all bad and it's a lovely lodge in a great position but just in need of a little TLC.
Thank you for taking the time to feedback after your recent stay. We are sorry you had issues with the key safe. We sent an Errata out to all guests with the new updated key safe code and we also sent a reminder of the new key safe 7 days before your stay.
Many apologies for the unacceptable state of cleanliness of the property upon your arrival. Thank you for bringing this to our attention. We can assure you this was very much a one off as we have since discovered that the regular cleaner's child was in hospital and the replacement cleaner sadly let us down.
We have also taken note of your observation of the holes in the decking and have made arrangements for this to be fixed ASAP.
Regarding provisions in the property, these are self catering lodges and therefore only 1 roll per toilet is left just to start you off.
Again we send an email 7 days prior to your stay with all information on departure as well so sorry you must have missed this email completely. Property Owner
Reviewed by JaneAug 2021
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"Loved it ! Just about to book again."
Since you ask, here are a few comments which may help you / owners get even better.
Cleanliness very good - Venetian blinds a bit dusty / cobwebby
Deck + outside table could have been cleaner
Insufficient toilet rolls and washing up liquid
Provision of kitchen roll would be nice
One tea towel not enough
Logs/kindling/firelighters should have been provided ( description says “fuel & power provided”) or specifically noted as not provided
Chairs on deck are in terrible unsightly condition
Dishwasher front panel terrible.
.........and finally, the note stating milk would be delivered unless cancelled was apparently out of date and misleading.
Reviewed by JohnApr 2021
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"The location was fabulous, lovely walk into Hawkshead and great walks from the lodge."
Property was lovely, nicely furnished and extremely organised with everything you could ever need inside. Amazing views from the terrace. Property was very clean too. Would stay again.
J LeonardAug 2019
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"Always enjoy our holidays in the lakes but this property's facilities were excellent."
What made it extra special was sitting on the balcony taking in those fantastc views and fabulous sunsets. Bliss.
Mrs NimmoNov -0001