"We were given the wrong keys at the office which was a bit worrying but the helpful man in the telephone number provided, gave us the key safe code."
Brilliant location, great house… downstairs toilet cold tap wasn’t turning (just so you know) and Ian lids would have saved a bit if energy but overall a success
Reviewed by Janet3.8★ Apr 2024
"Second visit to Hazeldene, great location, well equipped- we love it!"
Reviewed by Glynis5.0★ Nov 2023
"We both loved our weeks stay at Hazeldene."
Felt homely. In a great location and close to all restaurants and pubs and a bonus that you get the parking passes. We would definitely return.
Reviewed by James4.7★ Sep 2023
"Very nice house, could not fault it in any way at all."
Position is excellent, near to shops, restaurants and pubs. Would recommend to all. We had a lovely week and would return.
Reviewed by Nicky5.0★ Jul 2023
"Perfect cottage in an ideal spot."
In the centre of Ambleside only a short walk to lovely shops and cafes. Good access to buses to Grasmere and Keswick and if course the walks and lakes.
Reviewed by Adele5.0★ May 2023
"A beautiful cottage, very clean and well presented."
A wonderful location. We had a lovely stay. Will happily stay there again.
Thank you for your kind comments, we are so pleased to hear that you enjoyed your stay.
We hope to welcome you back.
Property Owner
Reviewed by Sue4.7★ May 2023
"Very comfortable and clean."
Sleeps 5 , but would only seat in the living room 4 comfortably.
There were only 2 of us so no problem, a sofa each.
Lovely large bath on top floor and a good size shower in main bathroom.
Will definitely stay again in the future as central to Ambleside and dog friendly, even if it is only one.
Thank you for your comments.
We are pleased that you enjoyed your stay.
We take all comments on board.
Property Owner
Reviewed by Judith5.0★ Apr 2023
"Cottage was beautiful, clean and in a great location."
Really well equipped kitchen, and very comfortable. Only slight quibble is there was just one key and no key box which meant a juggle with our daughter if doing different things! Also having to pick up and drop off keys at the office just adds a bit of a faff! But definitely going back as beautiful cottage and so clean!!!!
It is so lovely to hear that you enjoyed your stay.
We take all comments on board.
We hope to welcome you back.
Property Owner
Reviewed by Sarah5.0★ Apr 2023
"The accommodation was all we could have hoped for."
Clean, comfortable, tremendous location.
Thank you for your lovely feedback. We are really glad that you enjoyed your stay and it's location.
Property Owner
Reviewed by Christopher5.0★ Mar 2023
"Lovely cottage."
Totally fantastic and we would return. Only BUTs :
- the fabric on the lounge sofas is grubby and stinky. Needs a clean
- overflowing bin from previous occupiers wasn’t collected properly. We did tell the management but wasn’t sorted so we had to take care of the mess.
Thank you for your lovely feedback. Thank you also for pointing out the sofa issue… this has now been rectified and will be kept on top of from now on.
Property Owner
Reviewed by John4.7★ Jan 2023
"Hazeldene is in a great location, so close to everything that you don't have to drive anywhere if you do not want to, which we didn't."
The house is well equipped with some quality fixtures and fittings, the bathrooms in particular are plush, the only thing lacking is some basic cleaning essentials in the bathrooms.
The kingsize bed is the most comfortable bed i have ever slept on and will be making enquiries as to what mattress it is to purchase for myself!.
The property is dog friendly to a point, however as with most dog friendly accommodations no dogs on furniture, and they are to be left downstairs at night and as the property has fire doors this shuts them in, for dogs in a new environment this could cause distress, our dog was too tired at night to bother where she slept but it could be a problem for some.
Overall an enjoyable and comfortable stay and would recommend hazeldene if you were looking to stay in ambleside.
Reviewed by Kerry3.8★ Dec 2022
"Property/soft furnishings grubby and lots of cobwebs everywhere, cracked glasses etc - no attention to detail."
We found the staff in the office not to be very welcoming, and nobody about on our departure.
The positives - the property is very centrally located.
We wouldn't recommend Heart of the Lakes - not the best experience we've ever had
Thank you for your feedback. We have raised your issues with Heart of the Lakes and rectified the issues regarding glasses and soft furnishings.
Property Owner
Reviewed by Janette2.5★ Nov 2022
"Very happy with our stay at Hazeldene."
The property and location were perfect. House was clean warm and everything worked as expected. Parking was on street with a permit and never had an issue with it. They also provide you a permit that can be used in lots of car parks around the lakes (never used this) .
Reviewed by Michael5.0★ Nov 2022
"Absolutely brilliant accommodation and location."
Really enjoyed our holiday and will be re-booking! The house was clean, well set out and one of the best equipped we've stay in. A home from home, and one which the family did not want to leave! Parking was excellent, bedding and towels were hotel standard, bike shed super useful and we all loved the games room! Please pass pass on our huge thanks to the owners.
Reviewed by Holly5.0★ Oct 2022
"Hazeldene is in a fantastic location."
It’s perfect, especially with having facilities on every floor. It has everything you need for cooking wholesome meals. We managed to park outside the property most of the time, which is good considering how hard it is to find a parking space in Ambleside. We have been here several times and no doubt will be back again.
Reviewed by Lynn5.0★ Sep 2022
"Our third time in Hazeldene and whilst we had a great time as the location is great, it's starting to feel a bit tired and in need of new sofas and beds , mattresses not as comfortable as we remember and could do with a new oven."
There was no corkscrew in the house , so we had to buy one and 2 glasses were.broken in the cupboard . A further glass broke in the dishwasher (again a replacement might be an idea) . We are back again in Early December but have chosen another cottage as its been refurbished and includes a much bigger TV with Netflix etc and nespresson machine so whilst it's still ok, it needs some investment otherwise people (like us) will stop visiting.
Reviewed by R3.4★ Sep 2022
"Great location and a really nice property."
I would return and would definitely recommend.
One area possibly for improvement would be for a few tea bags and some ground coffee to be provided with milk and sugar on arrival. Also, a bit more than a few ml of washing up liquid. Given this is common for Air BnB properties with whom you compete I think it would be worth doing. It would cost less than £10 and be a positive differentiator.
Reviewed by David5.0★ Sep 2022
"The part of the dryer that collects water was full."
Had difficulty understanding the instructions in the manual on how to empty it (I’ve never had to do this as my dryer drains itself). A hand written note in the binder would save time figuring it out. Basement light above the stairs doesn’t turn off. Not sure if that is a safety feature. Again. A note would be helpful. We arrived/left by train. And would have nice if there was a key box at the house instead of getting the taxi to stop by the office. That said, it was enroute and went smoothly. Love the location. My brother’s family rented it during our last reunion. I would rent again. Great games room in the basement for the kids. Good to have toilet on main floor. Would recommend to others.
Reviewed by Janet5.0★ Jul 2022
"Perfection location; close to Ambleside centre and lots of great walks nearby"
Reviewed by David3.8★ May 2022
"Lovely cottage and very spacious."
Reviewed by Martin4.7★ May 2022
"Awesome cottage."
Excellent location.
Reviewed by Barry5.0★ Nov 2021
"Great place to stay - so close to the town, well equipped, lovely bathrooms, cosy front room and great kitchen."
Loads of games, dvds and the added bonus of the table tennis and football in the cellar for those wet days. Parking on the street wasn’t a problem for us - as we never moved our car all week - great walks direct from the house. Would highly recommend.
Reviewed by Glynis5.0★ Nov 2021
"Lovely, well equipped holiday home in excellent central location in Ambleside."
My only (constructive ) criticism would be that for a property sleeping 5 (potentially all adults) the lounge is small with two 2 seater sofas and so you would not be able to seat 5 adults without someone being on the floor or on a dining room chair.
Reviewed by Louise4.7★ Sep 2021
"Great place to stay in the centre of Ambleside."
Had a very enjoyable stay the cottage was clean and tidy with everything you needed
Reviewed by Rick5.0★ Aug 2021
"Lovely well equipped cottage in an excellent location."
Sadly the cleanliness on arrival, particularly of the kitchen, was unacceptable, especially given the times we are living in with the pandemic. Otherwise, a fabulous place to stay.
Thank you for your feedback, we are delighted to hear you found the cottage to be well equipped and loved the location. We are saddened that on this occasion the cleanliness did not meet your expectations, we did offer for a member of our housekeeping team to re attend and rectify any shortfalls, and it is with regret that you declined. We do hope to welcome you back in the near future for a trouble free stay.
Property Owner
Reviewed by Andrea4.1★ Apr 2021
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