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"Before leaving for Wythebank we contacted you twice to arrange for a mid stay re supply of towels and bed linen but no cleaning of the property!"
On the Thursday of the first week we contacted you to confirm the re supply of towels/linen we were offered Friday or Saturday my wife confirmed Friday
We waited in all day as you could not confirm AM/ PM delivery no delivery was made consequently we lost a whole day of our holiday waiting in
And the result of this was we had to wash our own bedding and towels!
We had expected a better service/experience as it was not a cheap holiday we had chosen
You need to improve your administration the lack of service quality was highlighted because after we contacted you three times our requests were not fulfilled
The property was fantastic the location was perfect however the lack of oversight by you cast a cloud over what we had hoped would be a holiday to be remembered
We are very disappointed to read that you have had problems dealing with Lakelovers administration. We have contacted Lakelovers Housekeeping to try and find out what went wrong with your linen change and the communication around it.
We are delighted that you found the property “fantastic” and the location “perfect” but are obviously frustrated that the agency issues that you encountered have tarnished your holiday memories.
David & Carol, the owners.
Property Owner
Reviewed by Peter3.8★Sep 2024
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"The cottage was in a lovely spot, was very spacious and offered some wonderful walks from the front door."
Unfortunately, there were a few things that detracted from relaxing on our arrival and caused some irritations. We found that chopping boards were dirty and sticky, glasses at the back of the cupboards were dirty and hair on the bedroom carpet. Although a lot of things were provided there was no spare toilet roll and we had to go and get some on the second day. A bedroom lamp shade broken as was the bath panel and there was very poor suction on the vacuum cleaner and the mop was filthy. Overall the cottage was lovely and it was such a shame that these little things detracted from a wonderful holiday.
Thank you for your review.
We are upset to hear of guests having issues at Wythebank and it certainly spoils our day. Our cleaning/housekeeping service is provided by Lakelovers/Sykes at a significant expense to us as owners. It would be helpful to us, if guests could report any issues with cleanliness as they find them, so that they can be addressed straight away. We will take up all your cleanliness issues with Lakelovers/Sykes although we are aware that the usual cleaners have not been coming recently. Regrettably, we are not able to do the changeovers at Wythebank ourselves at the moment.
As Wythebank is a self-catering property, 2 toilet rolls are provided as a courtesy for guests who may have forgotten to pack any. We also, as a courtesy, leave some coffee, tea, sugar, salt and pepper, kitchen roll, foil, cling film, laundry liquid, washing up liquid, hand soap, dishwasher tablets, cleaning sponge, cloth, bin bags and shower gel. Again, if any of these are missing we request guests report this to their booking agent immediately.
Unfortunately, the bath panel is no longer manufactured and we have not been able to find a replacement which fits. We are still looking for solutions. David had glued the crack along the top when we stayed 2 weeks before yourself. We also serviced the Dyson vacuum cleaner which had been blocked by someone hoovering up some plastic. It was left fully functioning. On the day you left, we were at the cottage to cut the grass. I also checked the Dyson whilst there and it was working well. We were unaware of a broken lampshade and will address that. The bedside lights in 2 of the bedrooms were new a matter of weeks ago.
We’re pleased that you enjoyed your holiday on the whole.
Property Owner
Reviewed by Gillian2.5★Jul 2024
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"Lovely cosy cottage."
Very clean and well equipped.
Reviewed by Sara5.0★Jun 2024
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"Stayed 7th June for a week
Met with David and Carol who were really helpful and we were able to check in early following a long drive
The cottage is delightful and a perfect base to explore the surrounding areas."
Most days we walked without driving.
Wythebank is well equipped, very clean and totally private - would certainly recommend
Thank you for a great week
Dave and Ali
We are so pleased that you enjoyed your week. Thank you very much for the positive feedback.
Property Owner
Reviewed by David5.0★Jun 2024
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"I have already contacted the property owner regarding the problems we have with this cottage."
The cleanliness was only adequate with the vacume cleaner still full of dirt, bed trow grubby, fridge less than spotless as we're the floors. Our major issue was what must be fle bites, we rent cottages on a regular bases and are very careful with liberal use of midge spray and not leaving windows open. These bits are in place's midges don't get to and more unpleasent. Our two dogs were well medicated for tick & flea two weeks before the holiday so not to blame and also ended up scratching profusely by the end of the week. We have had to was everything before bringing it back into our home.
I was upset to receive the phone call from your husband early on Saturday morning and am sad that you have gone home suffering bites. I want to assure you that we are taking your complaints seriously and have been open with the current guests. At this time of year the fells are full of all sorts of biting insects. Whilst we have never had them take up residence in the cottage before, we are investigating. Regarding cleanliness we have spoken with Lakelovers who are responsible for the cleaning and the linen change. If guests have concerns regarding the cleanliness of the property it would be helpful if this was reported on arrival.
UPDATE: Your description of the bites and their location, your dogs' itching despite being up to date with flea prophylaxis, and our current guests not having been bitten since arrival at the cottage suggests that your bites are from Harvest Mites (AKA Chiggers). These will have been picked up whilst out walking, possibly by a lake but it could be anywhere. It's prime season for them in Cumbria.
Property Owner
Reviewed by Patricia2.2★May 2024
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"We live in Cornwall and have been visiting the Lake District for many years (now in our mid 60's we calculate around 25 trips) and Wythebank is by far the best appointed cottage that we have stayed in."
All our needs were catered for, right down to a doorstep supply of seasoned wood for the log burners.
The property if warm and cosy, the three bedrooms are large with very comfortable bedding, the kitchen diner is very well appointed and equipped and the tiled flooring ideal for wet wellies and dogs.
The garden is fenced and gated (secure enough to contain our two very inquisitive Labradors) which is a real benefit for those late night/early morning toilet trips.........
David and Carol have really gone the extra mile to make this cottage into a perfect base for their guests - fabulous.......
Garth
Thank you very much for that glowing feedback. It means a lot.
Property Owner
Reviewed by Garth5.0★Jan 2024
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"Amazing cottage in an amazing place."
Stayed here many times and will be staying again many times more.
Thank you for your feedback.
We are so glad you enjoyed your stay with us at Wythebank.
We do hope to welcome you again in the future.
The owner relations team - Lakelovers
Property Owner
Reviewed by Jamie4.1★Sep 2023
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"Beautiful cottage in a stunning location."
Comfy and cosy with everything we needed for our stay. Perfect location for walking from the cottage every day and a pub in easy walking distance so no need to use the car once there. Lovely peaceful setting with an abundance of wildlife you can enjoy from the cottage.
Wouldn’t hesitate to recommend a holiday here - this was our second stay at Wythebank and we look forward to staying again.
Thank you very much for your kind comments. We are delighted that you had a great time. Glad the wildlife performed for you!
Property Owner
Reviewed by Ian5.0★Sep 2023
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"Everything was brilliant."
A lovely cottage which we certainly hope to return to, this is already our second visit. Very comfortable with everything we needed and the children enjoyed having the piano to play. Thank you for allowing us to stay in your delightful home from home.
You are very welcome. Thank you for your kind comments.
Property Owner
Reviewed by David5.0★Aug 2023
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"A fabulous property which was so clean and well equipped, especially the kitchen which included everything one needed to prepare meals."
There were several games and books available which was a lovely touch. The house and surroundings are stunning and I would have absolutely no hesitation in recommending a holiday here.
Thank you very much for your kind comments. Much appreciated.
Property Owner
Reviewed by Chris5.0★Aug 2023
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"Perfect cottage, our 3rd holiday there and booked for next year, location great for walking direct from the door and cosy on return to sit in garden and listen to piano!"
We are delighted that, once again, you have had a great time at Wythebank. Thank you for putting the piano through its paces!
Property Owner
Reviewed by Kathryn5.0★Jul 2023
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"Excellent location, just what we wanted."
Description was accurate that the drive up was not just a standard access road, House was very clean on arrival and well stocked
Thank you for taking the time to leave feedback. Much appreciated.
Property Owner
Reviewed by Mark5.0★May 2023
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"One of the cleanest properties i have stayed in in recent years, I find more amd more that this and dampness is an issue."
No faults to report, all on all a lovely property, well maintained with good facilities in a super location, would book again
Thank you for your kind comments. It is much appreciated.
Property Owner
Reviewed by Elizabeth5.0★May 2023
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"Wythebank was very comfortable, clean, and in a beautiful location."
The internet even though warned it had a weak signal worked pretty well in the rooms with good proximity to the hub!
It’s truly a lovely cottage making a great base overall. Loved the piano too… 2 things though: it would be good to have a Welcome Pack provided with basic items on arrival as the nearest shop is quite a drive - we were fine as we brought lots of provisions! And the other thing is the road (Hodge Close) which runs for about 2 miles up to Wythebank, it’s pretty scary, especially if a car is coming in the opposite direction not near a passing place! That said, Wythebank is well-worth negotiating this road too, because once you get there the charming cottage makes for a lovely break! Good for our dogs too with an enclosed garden and spoilt for choice with plentiful walks through the most breathtaking scenery in all directions on your doorstep -
4.5 Stars and 5-Stars if a Welcome Pack was provided! Thank you to the owners as we hope to be back soon…
Thank you for your kind comments, we are pleased that you had an enjoyable stay. We take all comments on board. We do provide essential items that are easy to forget, like tea, coffee and sugar, salt and pepper, soap and shower gel. We trust that these were there when you arrived. Please let us know if they were not so that we can address that.
We’re glad that the drive up the road, and the reversing, was worth it. We think it is quite a unique place. We hope to welcome you back sometime in the future.
Property Owner
Reviewed by Robert5.0★Apr 2023
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"Fabulous cottage- really comfy, cosy and well equipped for 6, plus dogs."
Ideal location to walk from the cottage- lots to explore in the local area. Would highly recommend.
Thanks for your kind comments. We're delighted that you had a great return visit.
Property Owner
Reviewed by Julie5.0★Mar 2023
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"Brilliant location for those of us with dogs who love walking every day."
The house was extremely comfortable, warm with a high standard of furnishings and equipment. An ideal location for those of us that enjoy lots of different walk be it on the level or going uphill. Once there you do not need to use the car.
Thank you for your feedback. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back.
Property Owner
Reviewed by Charles4.7★Feb 2023
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"This was are fourth stay at Wythebank."
Very clean on arrival. Comfy warm cottage in an amazing quiet location . Facilities good and maintenance of the cottage to a high standard. Numerous walks from the front door. Three shires pub in walking distance.
Thanks for taking the time to leave those kind comments. Much appreciated.
Property Owner
Reviewed by Paula4.7★Dec 2022
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"It's a wonderful place to stay, very clean and comfortable with every facility we could possibly want, including some real bonuses such as the piano, which with three piano playing children was greatly appreciated."
We would heartedly recommend the property to everyone and very much hope to stay there again in the near future.
Thank you for your kind comments - and giving the piano a workout!
Property Owner
Reviewed by David5.0★Aug 2022
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"Beautiful cottage in a secluded and peaceful place."
Great enclosed garden for the dog and walks right from the door. The cottage was spotlessly clean and well equipped with everything you could possibly need. The super king size bed was perfect after a day of exploring the area. We will definitely be coming back here in the near future.
We are delighted that you enjoyed your stay at Wythebank.
Property Owner
Reviewed by Mark5.0★Aug 2022
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"Very well appointed cottage in amazing location"
Thank you for your kind comments. Glad you had a good time.
Property Owner
Reviewed by Nicola5.0★Jul 2022
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"For the second time, we had a wonderful stay at Whythebank in Little Langdale."
We love the location, that the cottage is warm, cosy and spacious and that there are two bathrooms with great showers and loads of hot water. We also loved the utility room where we could put all our dog food and hang up all our walking gear. The only negative is that some of the kitchen equipment could do with replacing
Reviewed by Gillian4.4★Jun 2022
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"Lovely position."
Loads of walks. Comfortable.
Reviewed by Victoria5.0★Apr 2022
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"Wonderful, well equipped and extremely comfortable cottage- nicely off the beaten track with so many lovely walks to explore from the doorstep."
It was lovely to meet you the other day. We're very happy that you enjoyed your stay.
Property Owner
Reviewed by Julie5.0★Mar 2022
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"A beautiful cosy cottage in a stunning location."
The cottage had everything we needed and more, would highly recommend :)
Thank you for your lovely comments. We're delighted that you had a good time.
Property Owner
Reviewed by Josie5.0★Nov 2021
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"Lovely cottage in a stunning location."
Warm and comfortable with two lovely showers with loads of hot water. Would stay at this cottage again
Reviewed by Gillian4.7★May 2021
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"Lovely cottage, spotless and in an absolutely perfect place for endless walks from the door (barely used the car)."
Quiet, peaceful and private. Cosy and warm, plenty of space and everything we needed. Surrounded by birds and sheep!
Reviewed by Alison5.0★May 2021
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"A lovely cottage in an incredibly tranquil setting, with walks on the doorstep."
Spotlessly presented.
A few small issues -
For very understandable reasons the internet isn't the quickest, so if like me, you work whilst on holiday, this might be a little bit of an issue.
The downstairs bathroom is a bit of a squeeze between the sink and the shower cabinet.
All the kitchen knives in the knife block were blunt and need to be replaced.
That said these are very minor issues and I would definitely stay here again.
Reviewed by Phil4.4★Dec 2020
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"The remoteness of the cottage, the fact that you could walk from the door to an abundance of places without going on a road, the high standard of the cottage."
Dr MacconnellAug 2019
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"The location is fabulous, so many walks from the door, peaceful."
Cottage facilities were great, very comfortable. We were fortunate to meet the owners who are lovely, not surprising the cottage is of such a high quality.
Mr BentleyJul 2019
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