Valley View

12 Customer Reviews

• "Overall the house was good."

  The downstairs communal areas were excellent and easily accommodated our extended family of 24. The kitchen, dining, cosy lounge and games room were in constant use and felt very comfortable. The single large fridge we found to be in adequate for our group and in the Summer we're sure it would certainly not cope with drinks and food. The showers were pretty useless and believe there was only one that was ok out of the 7 on offer.

  Thank you for taking the time to leave a review. We really do appreciate it as it gives us the opportunity to continually improve our properties making the guests experience that more enjoyable. Valley View is an amazing property and we do try to make it home-from-home so guests have everything they need. I'm sorry to hear that you had issues with the showers. I've spoken to the out of hours team and this issue was not reported to them at the time otherwise the property managers would have came to assist in getting the showers working. It sounds like despite this you had a good time and how lovely for all 24 of you to be together in one house. Best Wishes Julie Property Owner

  Reviewed by Richard3.4★Apr 2024

• "We spent the weekend here to celebrate my Wife's 50th birthday with her family and friends."

  overall our experience was satisfactory and the house games room and large kitchen were the highlights. We found the various hot water systems a little confusing to be honest and there were issues with running hot water in all rooms consistently so we had to share bathrooms to allow people to shower which was not ideal The heating systems didn't seem to work consistently either with the right side of the house feeling cold (games room side) even though the hive thermostat indicated the heating was working We used all the fire logs we bought and ended up purchasing more from Booths to keep warm We also had issues with the lighting (games room area) and electric showers with a call out required for some mains breaker switches to be reset by the emergency weekend support team

  Thank you so much for taking the time to write a review after your recent stay at Valley View. I'm pleased to hear overall you enjoyed your stay and I would agree that the huge kitchen/dining and lounge is a great space to spend time with family and loved ones. As Valley View is such a large property, there are various boilers and thermostats which are needed to heat the whole house. I'm sorry to hear that you experienced issues with the hot water in some rooms and if there are lots of people having showers at the same time, the dishwashers is on and perhaps the washing machine too, it can take an hour or so for the water tanks to refill. The maintenance team did report that they had been to the property to attend to switches which had tripped on the distribution board resulting in the lighting in the games room to be lost and feedback like this is really useful for us as it means we can get things fixed and continue to improve our guests experience which is incredibly important to us so thank you! Kindest Regards Julie Property Owner

  Reviewed by Cliff3.4★Nov 2023

• "We had high expectations of the property from the pictures on the listing."

  Upon arrival however even our lofty expectations were exceeded; the place is spectacular. Valley View is a massive property, and the facilities are fantastic. The hot tub is massive and modern and fit for a large party. The beds are all large, clean and brand new, the dining facilities were just brilliant, and we had a fantastic meals across the large dining area. The kitchen itself was also tremendous. It was myself who arranged our trip, but every person from our large party personally congratulated me on my choice of housing for our trip. Everyone was blown away with the place. We will definitely be coming back in the future. Thank you to all the staff who had the place looking pristine upon our arrival, we had a very memorable weekend

  Thank you so much for such an amazing review! I'm delighted to hear that you had such a great time that we will be seeing you at Valley View again. Kindest Regards Julie Property Owner

  Reviewed by Christian5.0★Nov 2023

• "This property is truly amazing!"

  I spent time there for my 70th birthday with 18 members of my family. It was so spacious we could all get together in one very large and comfy lounge and their were several other lounges and a games room for when we wanted to sit in smaller groups. My 3 year old grandson had the time of his life roaming around and playing in all of the rooms. The dining facilities were fantastic and we could all dine together very comfortably. The gardens were beautiful and the younger members of the family had a great time using the immaculately clean hot tub even though it was October and the weather was cold. Everyone who worked at the house or for Sykes were so welcoming and friendly to deal with. We just loved the house and were sad to leave it.

  Thanks you s for taking the time to leave us such an amazing review! Valley View really is a spectacular property and how lovely that you and your family were able to celebrate such a special occasion there -all together. Even the photo's don't give this property justice it's not until you are there that you can appreciated all the different rooms you can use as a multi-generational family. It's important to us that our properties have that 'home-from-home' attention to detail so that you have everything you need to enjoy your stay. The hot tub is always a huge success and as you mention, the beautiful gardens make Valley View the perfect family get away. Kindest Regards Julie Property Owner

  Reviewed by Susan5.0★Oct 2023

• "One shower not working small oven not been cleaned garden not looked after ..."

  One shower not working small oven not been cleaned garden not looked after full of weeds garden furniture in need of paint not at all like photos we rang about lots of ants inside but no one rang back we sorted it ourselves

  Thank you for your feedback on your recent stay at Valley View. As you will have seen there was lots of brand new garden furniture at Valley View but there is some of the previous garden furniture available too so I hope you were able to use the ample new furniture for your stay. As you will appreciate often the gardening works that need to be regularly carried out at the huge gardens of Valley View can often be weather depending and if there are days of rain, which unfortunately was the case... the team can not always carry out their duties. We've been lucky enough to have been blessed with some glorious weather as of late so the gardens have been attended to but I am sorry this maybe wasn't the case when you arrived. I am available Monday - Friday 9am - 5pm for any issues which may arise during guests stay to deal with such issues as broken showers and would of asked the cleaning team to call back and re-do the oven if it had been reported to me. Regarding the out of hours team not calling back about the insect issue I can only apologise and you shouldn't of had to deal with that yourselves. I hope you managed to enjoy your stay and time with your family and friends and thank you for bringing these issues to my attention . Kindest Regards Julie Property Owner

  Reviewed by Anne3.4★Aug 2023

• "This property has not been described correctly."

  It has NOT been fully refurbished and is not secure to the standard that we expected. There was rubble, paint tins, weeds and dog mess in areas of the garden when we arrived. The property and grounds are not secure and we had people looking in the windows, walking in the garden and even entering the hall to enquire if it was a café! The kitchen tap fell apart, a shower was not working at all and others were too hot and couldn't be adjusted. The curtains in one bedroom were tied up with string, headboard broken and sticky mess on carpet. The conservatory roof leaked and the windows painted shut. Other windows elsewhere were nailed shut. A small piece of plaster moulding on the ceiling fell down. A Door handle fell off in one bedroom door trapping people inside and the external door handle to the kitchen was missing. There has been some refurbishment such as to the kitchen, some of the bathrooms and some bedrooms but the property is still in need of a general overall.

  First of all, let me say I was so disappointed reading your review from your recent stay at Valley View. Sometimes due to weather conditions, the gardening team cannot carry out some of their tasks but certainly shouldn’t have been paint tins in the garden. These have been left behind by the resent refurbishment works carried out. Things like the shower issues, the kitchen tap, and the door handle issues could have been addresses immediately during your visit if they had been reported to us as we have a maintenance team nearby for when these such things happen and I am sure that you will appreciate the huge property which is Valley View... things do happen from time to time that needs our attention whilst guest are staying which is why the team are readily available so if we had know, we would have acted upon it. The small leak in the conservatory has been addressed and repair arranged. I hope that despite these issues, you did manage to have a lovely time with your family. Without feedback we can not continue to improve our properties so I would like to thank you for taking the time to bring them to our attention. Kindest Regards Julie Property Owner

  Reviewed by Carolyn1.3★Aug 2023

• "Very bad experience ."

  Perfect size property. We feel like we are in the building side because of the work that is unfinished. Disturbing nouse from the building work /on Sunday / around the property . No privacy at all. The main view is the rubbish from the building work all around the property . Inside had newly installed kitchen. But the rest of it was very old fealty or new but unfinished. Bedroom with no windows it is ok but you should have some sort of ventilation to provide air in the room, or shared bathroom with no locks

  ***UPDATE 1st JULY 2023 - ALL BUILDING WORK AND RFEFURBISHMENT NOW COMPLETE*** Hello, I am sorry that your holiday was impacted by the renovations being carried out on the nearby properties at Valley View. Our contractors are incredibly respectful and actually are not on site on a weekend which is when you were there but I do appreciate that you were disturbed by some noise on the Sunday when the gardeners arrived. I'm surprised to hear that your thought the interior was old and unfinished as Valley View has under gone an extensive refurbishment recently but we are always grateful for any feedback from our guests. The renovations on the near by properties are due to finish very soon but I am sorry that you feel it spoilt your experience at Valley View. I know that you contacted us regarding the gardeners noise issues during your stay and we gave you financial compensation but once again thank you for your comments. Best Wishes Julie Property Owner

  Reviewed by Momchil3.1★May 2023

• "We had a wonderful stay at valley view with family and friends and would definitely recommend."

  The family area was huge and ideal for family gatherings. It would have been nice if there was some basic refreshments and condiments such as tea, coffee salt and pepper available to us. We encountered a few maintenance issues during our stay including a lack of hot water to some rooms and the hot tub only working on one side. We were subsequently advised that these issues were resolved after we had left.

  Hi Patricia and thank you for taking the time to leave us a review from your resent stay at Valley View. The property certainly has the WOW factor and the prefect space to spend time with your family and loved one. As you will appreciate maintenance issues do crop up from time to time, especially in such a huge property as Valley View and will will always try our very best to get them resolved as quickly as possible and welcome all guests comments as this gives us chance to get things perfect for the next guest arriving which you very kindly did. I'm delighted to hear that you all had a wonderful time. Kindest Regards Julie Property Owner

  Reviewed by Patricia4.4★Apr 2023

• "There was no lock in any room As well as common bath room no lock Some room hot water was missing"

  Thanks you for your review on Valley View, we really do appreciate it. We will of course make sure there is a lock on the family bathroom and we appreciate you pointing that out. As far as locks go on other rooms, we don't have plans to change this . Valley View is the most fantastic property and we feel locks on the doors is more suitable for hotels and guest houses. When spending time with family and loved ones, we didn't think it necessary to put locks on all the rooms but all comments are of course important to so and we are always grateful for guests suggestions. Valley View offers an amazing family holiday experience and perfectly located for days out sight seeing or spending a relaxing afternoon in the garden with the most spectacular views. Kindest Regards Julie Property Owner

  Reviewed by Vipul3.8★Apr 2023

• "We booked Valley View House for my wife’s 70th birthday and what a brilliant stay we enjoyed."

  The house is very well presented and warm as toast as we arrived. The property manager was so very helpful and ensured our stay went smoothly. All our guests enjoyed a fabulous stay. We held a Murder Mystery weekend - what a brilliant house to host such an event. Everyone went away rested and fulfilled, our happy time here will be fondly remembered forever - thank you Valley View House

  Mr Wayne HassellApr 2023

• "We had a wonderful stay celebrating a 50th birthday party."

  Valley View is a lovely place for a family gathering. The place was immaculate, large and spacious. It has be renovated just recently. All beds were extremely comfortable and looked to have brand new bedding. The kitchen is also brand new and is so big you will have trouble finding things because there is so much storage but it is all there! There are many things to do inside and places to visit just a short car ride away. The hot tub will be cold when you arrive as the water is changed for each new client. But the next morning it will be piping hot. The property has large gardens perfect for outdoor fun if you get the weather. There are 2 pubs, a Chinese take away and the Co-Op are all just a 5 minute walk away. We had a fantastic time in Valley View and would recommend it for any large gathering of people.

  Mr William TivendaleApr 2023

• "Wow. Lots of character in this huge holiday home."

  Plenty room for everyone. Stayed here for my daughter’s 21st celebration and it was perfect. Games room went down a treat. Huge dining area connected to the kitchen doubled up as party central. Just a stroll to a great choice of pubs / restaurants. Great setting for a get together.

  My Dave StaleyFeb 2023

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