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"Very comfortable, clean and well equipped cottage in a stunning location."
Rather disappointed to find no toilet roll at all when we arrived after a 3hour journey. Requireing an urgent dash to nearest shop!!
Reviewed by Lisa5.0★Apr 2024
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"Beautiful cottage with stunning views."
Very comfortable but a little chilly on a couple of evenings even though the radiators were full on. Would have been nice if the owners had left a couple of logs and kindling for the burner. However really enjoyed our 3 nights and would love to return.
Glad to hear you enjoyed your stay at Boxwood. and would consider a return visit. The downstairs radiators have now been replaced as part of a refurbishment programme, so we would expect an improvement in comfort levels in the lounge and kitchen area.
We have considered providing logs for guests use, but at present the effort involved for the cleaner in humping baskets of logs from the cellar to the lounge, gives us a problem.
Property Owner
Reviewed by Helen4.7★Nov 2023
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"Brilliant stay!"
Quality in property and cleanliness 100%. We were worried a bit after reading past reviews but on arrival we were highly delighted. Slept really well, good shower, kitchen had everything and the layout with that view was lovely to come home to. So comfy in the evenings. Well done owners and Lakelovers. Thank you for a great week...oh and the Lakes were as stunning as ever, even in the drizzle! Will return.
Thanks for your very positive comments Moira. We're very pleased to hear you enjoyed your stay and are planning to return at some point in the future.
Property Owner
Reviewed by Moira5.0★Sep 2023
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"Lovely holiday and fantastic location."
Beds were super comfy. However, the cottage is beginning to look tired and in need of refreshing. Although the garden is accurately pictured, you really don’t realize until you are there that it is next to the parking (for all cottages) - next time I would select a cottage with a private garden off the property or at least a balcony so the fabulous views could be better enjoyed. Parking is very very tight and if you have a car with limited turning capacity (as was our rental) it was very much a challenge to park. Cute cottage, suited our purpose, loved the area and would definitely come back to Troutbeck but would select a more suitable cottage for our needs.
Thank you for your feedback. We are glad that you enjoyed your stay.
We take your feedback on board.
Thank you- The Lakelovers Owner Relations Team
Property Owner
Reviewed by Roland3.4★Aug 2023
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"We generally enjoyed our stay at Boxwood."
The level of equipment is very good, bedrooms and bathrooms excellent.
Lovely views from bedroom 1 and lounge.
Some areas however looking a little tired and would benefit from a freshen up, eg ground floor ceilings in need of repair, kitchen worktop on last legs due to water ingress, bedroom 1 wardrobe needs a minor overhaul as does the floor in the bathroom. We had intermittent problems with TV signal and arranged a callout, they could not find a fault, possibly a 'Troutbeck thing'. But these areas did not detract from our enjoyment and we realise are part and parcel of the perennial problem of maintenance to a very old property.
However, the walk to the garden and parking area is a bit of an inconvenient chore, especially with hands full with glass of wine, book and dog whilst trying to negotiate the heavy gate, that was always keen to 'retaliate'. Likewise unloading/loading the car. I can see there are little options though. French doors leading onto a balcony would work nicely, although I suspect PP may be a problem. Bearing in mind these comments, the cottage seems quite expensive compared to several other properties we have stayed in. All said and done we enjoyed our stay, and what unbelievable weather, so the garden did get used frequently.....we thought we had taken a wrong turn off the motorway!
Thanks for your feedback.
We kindly request that guests pay close attention to the photos of the property on Lakelovers website. These have been updated end April 23, so give a good impression of the current condition of the cottage.
We are aware that the kitchen ceiling requires some minor work. This will be addressed as soon as a suitable break in bookings allow.
The kitchen worktop was replaced only 3 years ago, is in very good condition, and certainly not in need of replacement.
The en-suite bedroom wardrobe issue relates to the door runners being scrapped as the door runs along them. Other than that we can't see a problem.
We cannot see any problem with either bathroom flooring, and have not had any adverse comments regarding this before.
The TV signal is fine 99% of the time. When it very occasionally plays up, we sometimes need to do a simple re-tune, which solves the problem.
With regard to the garden location, this is clearly described in the property summary, the garden being 'close by, a short walk away', which is what it is. The gate is reasonably heavy, but you can secure it open on a chain, or just leave it on the latch and push it open with your foot.
Unloading/loading is quite possible by parking for short periods outside the front door. There is plenty of room for vehicles to get past whilst doing this.
Even though you encountered a few 'irritations', good to hear that you enjoyed your stay.
Property Owner
Reviewed by Paul4.1★Jun 2023
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"Stunning views as you look out of the window."
Cottage has everything you need!
However, during our stay there was no hot water at any of the sinks. No instructions how to access hot water i.e boiler or water heater! Husband had to boil kettle in order to get a shave. Shower in en suite water fluctuating from hot to cold.
Secure parking, shared at the side of property.
Lovely village! Great base for walking. This is the second time we have stayed at Boxwood and would I go back ? definitely. Cosy quaint cottage! Would I recommend to my friends and family yes!
Thank you for your comments, we are so pleased to hear that you had an enjoyable stay.
We were sorry to hear of the issue that you experienced with the hot water at Boxwood Cottage, had we been made aware of the issue during your stay we could have attended to resolve.
The Lakelovers Owner Relations Team.
We are glad to hear you still enjoyed your stay. Upon investigation it appears that the hot water switch at the top of the stairs was turned off. This is clearly labelled, there is no problem with the water heating.
Property Owner
Reviewed by Deborah4.7★May 2023
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"The house was clean when we arrived."
We slept well on the beds. The view from the detached garden was lovely. Nice to get a designated parking space in the car park.
Thank you for your kind feedback. We are glad to hear that you enjoyed your stay, and the views!
We hope to welcome you back.
Property Owner
Reviewed by Ian5.0★Apr 2023
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"Had a lovely stay at the cottage, very cozy, well equipped and comfortable."
Only criticism would be the location of the small garden for our dog. The photos and description did not make clear it was not directly attached to the cottage. While only a short walk along the road to the garden, opening the back door in your PJs would have been preferable. We were also surprised by the lack of a recycling bin as we noted blue bins in use in the village.
Overall a great stay.
Thank you for your feedback. We are glad to hear that you had a lovely stay at Boxwood Cottage. Thank you for your comments regarding the website, we will take a look at the description and see if we need to amend anything. The property benefits from a commercial bin collection where recycling is sorted from general waste at the depot.
Property Owner
Reviewed by Alex3.8★Jan 2023
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"Absolutely lovely cottage in a beautiful village…the cottage has everything you need for a relaxing stay, so well-equipped and well maintained with great fell views."
We’ve stayed at Boxwood Cottage before and will definitely be booking to stay again. Thank you.
Reviewed by Arabella5.0★Jan 2023
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"We had a fabulous week at the cottage."
Great location. It was such a cosy cottage and the decorated Christmas tree was a lovely touch. The kitchen was well stocked and we loved the open plan layout. We enjoyed cosy nights in by the fire and loved the views of the valley in the day. The bedrooms were really comfortable and great to have nicely presented bathrooms. Glad we found this little haven as did Ralf our dog. Thank you!
Reviewed by Jenny5.0★Nov 2022
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"We stayed for one week at Boxwood cottage with my parents and our dog and it was perfect!"
Beautifully clean, everything you need and also in the perfect location for exploring the Lake District. Thank you!
Reviewed by Ellie4.7★Nov 2022
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"A lovely week spent in Troutbeck."
Boxwood is a fabulous cottage and it is so nice to find a cottage of this standard that allows dogs
Reviewed by Julie5.0★Sep 2022
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"Lovely cottage and and lovely location."
I saw the negative comments posted here a few weeks ago and said to my husband they must have stayed at a different location as there was not one comment a could agree with.
We will be back
Reviewed by Dee5.0★Aug 2022
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"Buildings works 3 metres from front door, from 07."
45 in the morning until after 4pm everyday.
Cottage very tired carpet tread bare and smells. Shower seal mouldy very unhygenic and unsightly. Back bedroom gutters leaking kept us a awake for most of the night.
Front door leads directly on to road with no warning of cars passing.
Garden furniture absolutely discussing if weather would of been nice we would unable to sit on the chairs or use the table.
We not stay in this cottage ever again
Thank you for your feedback Mr Richardson.
We are very concerned that your recent stay at Boxwood did not meet expectations. As the owners of the cottage we do try to ensure that the condition and cleanliness of the property is maintained to a high standard, we regularly stay ourselves throughout the year attending to any issues that the cleaners are not able to address.
With regard to the noise from the landscaping work opposite the cottage, we agree that there can be considerable noise at times. We experienced this ourselves during our stay in May. However all guests who have stayed at Boxwood throughout 2022 have been informed of the potential disturbance well in advance. We do give all guests the option to continue with their holiday, or re-book a different time which suits them when the landscaping should have finished or provide a full refund should they want to cancel. Unfortunately there is not a lot more we can do.
You are correct in stating that the door opens out directly onto the road, we feel this is only a problem during the landscaping work. We have not had any negative comments regarding this previously.
There has been a leak from the guttering situated between Thyme Out and Boxwood which does make a noise during periods of heavy rain. We were only aware of this during our last stay in the beginning of July. This has now been repaired.
The garden furniture is stored outside in the garden. We do not agree that the garden furniture is in any way ‘disgusting’. It may require a wipe over as it is situated under the tree in the garden. This is the Lake District after all.
We agree there were 2 small patches of mould on the sealant in the shower area. This has now been addressed and re-sealed. We would not consider this to be unhygienic.
We have inspected the carpets thoroughly and cannot find the threadbare patches you refer to. As you have not detailed where these are exactly, we cannot really provide a positive reply. If we found carpets to be threadbare, then we would replace them.
We believe the property to be clean, well equipped and welcoming. If you scan down through the comments we have had during 2021/2022 on the website, then they tend to support this view. We accept that occasionally things will get missed, but we do our best to ensure this is minimised.
The Owners
Property Owner
Reviewed by David1.3★Jun 2022
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"Boxwood Cottage is spacious and very clean."
Located within Troutbeck Valley, the cottage has peaceful views overlooking the valley. There are plenty of walks nearby.
Highly recommend.
Reviewed by Julie5.0★Jun 2022
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"Superb, well appointed, cottage with fantastic views."
Very peaceful and was just the ticket for a relaxing week. Will definitely come back.
Reviewed by Andrew5.0★Mar 2022
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"It was a lovely cottage, was very well equipped and has a fantastic outlook across the valley."
A great base for exploring The Lakes.
Reviewed by Rupert5.0★Feb 2022
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"The cottage was really nice."
....the description and its location as we expected. The radiator heating was too low for winter which you should be able to alter yourself. However we would have no issues with returning again...
Reviewed by Barrie4.4★Feb 2022
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"Information Car parking for second car not clear , was ok as other cottages vacant , Green bin filled with someone else’s rubbish , managed to get ours in just ."
Listing says electricity and fuel included , no logs provided.
Cleaning ok , shower tray had hairs in and Xmas decorations under sofa .
Thank you for your feedback Mrs Denham.
We appreciate the time taken to send your observations which we have now discussed with the owner. They have taken on board all the points you have raised and we have updated the description re the second parking space and the wood for the burner. The utility costs gas and electricity are included but the logs aren't part of the fuel costs. We are sorry to hear you found the bins to be full sadly they were missed by the refuge collection on this occasion
Unfortunately we weren’t aware of the cleaning issues you found at the property as we would have made the owner aware immediately to resolve.
Thank you once again for you comments and we hope to see you again in the future. The Lakelovers team
Property Owner
Reviewed by Nick4.7★Jan 2022
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"A nice cottage in a wonderful location."
It was a cold week, & our only complaint would be the heating downstairs wasn’t sufficient, however the wood burning stove made up for this.
Reviewed by Stephen3.8★Jan 2022
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"Our second visit to Boxwood Cottage and it was as good as the first time."
Ideally situated with wonderful views and everything you need for a comfortable stay. Well equipped kitchen and a perfect size for us and our dog. We love the wood burning stove and it’s cosy and warm. I’m just about to book again for next year. Thank you.
Reviewed by Arabella5.0★Jan 2022
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"Really lovely cottage!"
We loved the log burner. We had a really lovely stay, will definitely stay here again.. many times! Thank you
Reviewed by Maria5.0★Dec 2021
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"A beautiful peaceful and well situated cottage for a holiday in the SouthLakes ."
Lots of lovely walks of all levels straight from the door.. well equipped and comfy.
Reviewed by Jane5.0★Dec 2021
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"Everything we needed - I would happily have paid for logs as we struggled to get ..."
Everything we needed - I would happily have paid for logs as we struggled to get them - I don’t know if this is something they could be arranged
Reviewed by Diane3.8★Nov 2021
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"We lost our key late one night and were unable to contact Lake lovers as the phones were down."
We had to spend the night in a hotel, which was costly.
The staff in the Windermere Office were very polite and attentive and said if we presented copies of the invoices for our hotel stays they would send them to head office for consideration.
We received an email refunding our money (in full !!) within 24 hours.
There are so many complaints these days in the press about poor customer service. Lake lovers showed us what excellent customer service loos like..
Reviewed by Linda4.4★Oct 2021
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"The views from the cottage and garden were amazing"
Reviewed by Jeff5.0★Aug 2021
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"We had a lovely stay, the cottage was everything you needed for a holiday."
Very well equipped and beautifully decorated, and the views over troutbeck stunning.
Reviewed by Diane5.0★Aug 2021
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"Lovely cottage with fabulous views from property and garden."
Great location for walking. Garden is accessed from street not directly from property so cool bag handy for drinks and nibbles for in the evening. We would definitely return to this property.
Reviewed by Alison5.0★Jul 2021
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"Fantastic location with wonderful views and Troutbeck has just enough facilities."
Two really good pubs and a village shop
Reviewed by Brenda5.0★Jun 2021
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"I’ve stayed at Boxwood Cottage for the past 6 years and can’t see myself looking to stay anywhere else!"
Perfect location and perfect cottage, next holiday can’t come quick enough.
Reviewed by Rees5.0★Jun 2021
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"Thank you for everything and for this well equipped and very comfortable cottage."
Mrs WhartonAug 2019
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