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"Only one parking space for garden apartment not two A general refurb would ..."
Only one parking space for garden apartment not two A general refurb would make it really good Location lovely Easy to get around
Thank you for your feedback but we are a little confused by your comments as you had 2 cars which you parked at the cottage. We did call round a few times during your stay but you did not mention anything wrong or that you felt the cottage needed a refurb, this is subjective as we have received many positive comments on the cottage. We hope you enjoyed your stay and we can welcome you back again in the future.
David and Julia Property Owner
Reviewed by DavidJul 2021
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"Several complaints & reminders lodged with Sykes Cottages since to 13."
06.21 ignored & still unresolved one month later. Apartment was very unclean especially kitchen. Massive cobwebs everywhere.Living room furniture needs replacing. Cracked bedroom windowpane. Loose wire on lamp. Previous occupants' possessions left in bedside drawers & under couch. Confrontational owner with no regard for social distancing. Would never stop here again or book with Sykes.
Thank you for your feedback. The owner has confirmed that he checked the apartment on the Friday before you arrived, after the cleaner had finished and everything was clean and well presented. The owner did call to introduce himself to you, and you confirmed the apartment was fine at that time. During your stay you bumped into the owner on a walk and mentioned that you felt the garden furniture was dirty and the high ceiling lights were dusty, these were both immediately attended to and no other issues with the apartment were raised with the owner either by phone or calling to see them next door. The owner wants all guests to have a lovely time and if they have any issues during their stay, they are only next door and will happily rectify any problems as they did with the issues you advised them of. The owners have replied to your complaints raised at the end of your holiday by letter and they also called round to discuss these with you where they said you had become confrontational and you had admitted your complaints had been exaggerated to us.
At Sykes Cottages we do everything possible to ensure you have an enjoyable stay, but occasionally things go wrong. If a problem occurs you should, in the first instance, contact the owner/caretaker who is responsible for the management and maintenance of the property
Property Owner
Reviewed by ElaineJun 2021
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"We have made great memories at Geltsdale especially with the great weather."
The house itself is fully equipped and in a great location. it was a home away from home.
Thank you for your 100 % review .
We very much appreciate such a positive review and so pleased you enjoyed your stay
Apologies our original reply had not been submitted Property Owner
Reviewed by AhsimaMay 2021
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"We arrived to a beautiful Garden Apartment which felt very warm and comforting."
The cleanliness was evident and we settled in very quickly.
The quality of the of the appliances made our stay effortless and the bedding was amazing. The wifi kept 2 children very happy!!
The views were fantastic and the location is ideal for a broad range of day trips.
A beautiful apartment in a beautiful part of the country.
Thank you Philip for a 100 % review .
Pleased you and your family enjoyed your stay and location
Best wishes
Apologies for the delay in replying Property Owner
Reviewed by PhilipOct 2020
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"Excellent accomodation, spotlessly clean, good location and views."
Just a couple of gripes. The directions to the actual apartment could have been clearer (never located the bowling green we were told to look for) but the bigger issue was the wi-fi signal which was intermittent at best throughout our stay. Apart from that, all was good.
Thank you Julie ,
Appreciate your comments .and pleased you enjoyed your stay
We have now upgraded the wi Fi
New kitchen and sitting room too Property Owner
Reviewed by JulieSep 2020
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"Beautiful apartment in a very impressive building."
Amazing views. Apartment was comfortable, clean and had everything we needed. Very well situated for trips out, Wetheral has its own train station too! Two minor negatives for me; no welcome pack - I know they are simply a gesture but I’ve never stayed anywhere (and I’ve stayed in a number of cottages) where you don’t at least get a pint of milk to make a drink on arrival. It’s the little touches like that make you feel welcome. Also remember this is a downstairs apartment, and consequently if you have kids staying in the apartment upstairs it will be quite noisy as you can hear them running around. Neither of these things spoiled our holiday though, and I would recommend.
Reviewed by ClareAug 2020
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"We stayed here for a week in August 2020."
The accommodation was a perfect base for exploring the area or just having a rainy day inside looking out at the view. We met the owner, who was friendly and happy to help, yet kept his distance. I can't think of anything negative to say about the visit.
Reviewed by JamesAug 2020
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"Could not fault anything and could highly recommend."
Reviewed by AlanJul 2020
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"Lovely apartment and setting."
HD TV would be nice. Radio didn’t work.
Great parking and garden.
The village is fantastic, great choice of pubs/restaurants within walking distance.
Hosts were very nice and helpful on arrival however could not contact them after that. I wanted to give them the heads up that a problem with the roof was developing.
Overall we liked it and would return.
Reviewed by PaulAug 2019
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"A beautiful apartment with spectacular views."
I would not hesitate to stay here again
Reviewed by EvelynFeb 2019
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"A wonderful apartment - Thank you for the lovely Christmas decorations too!"
Superb location for visiting Hadrians Wall, North Lakes and Scottish Borders. Wetheral is a lovely village. We enjoyed the local walks, New Year at the Fantails and a a great meal at The Crown. We felt very welcome by all. We have recommended this apartment to friends and family.
Reviewed by ClareDec 2018
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"A queit, understated little gem."
In the right position for the EdenValley, Hadrian’s Wall, Lanercost and everything Northumbrian. Lovely views and plenty of ground to stroll around. Owners very welcoming and promises of help, which we never needed as the apartment was so well provided for. We also had a spectacular thunder storm, with flashes of lightning every few seconds. Fortunately, it was not over the Eden Valley, but in the distance and so wonderful because of that. An excellent holiday “cottage”.
Reviewed by NeilJul 2018
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"The Garden Apartment was in an idyllic spot peaceful and with easy access to lots of places to visit etc."
There was plenty room both inside and out which was great as the weather for our stay was very favourable. There was everything in the apartment that you could need. We didn't need to go far to enjoy Cumbria to it's full potential.
The only thing that I think might add to the experience would be as we have previously received in our other Sykes properties and others is a small welcome pack e.g. fresh milk, bottle of wine?
Otherwise another successful Sykes holiday. Many thanks.
Reviewed by SusanJun 2018
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"Apart from the uncomfortable sofas we enjoyed the property, it’s setting and the eating options in the village."
A good location for visiting the Cumbrian northern coastline, Carlisle and Hadrian’s Wall.
Reviewed by GeorgeJun 2018
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"We were very comfortable and had a very relaxing time."
Beautiful views and so close to Carlisle for shopping and food. Just one stop on the train.The Fantails restaurant was exceptional in the village. We will definitely book this one again thank you. There is plenty more to explore.
Reviewed by MiltonJan 2018