Snowdonia Manor

The house is impressive at first sight, but we encountered a few issues, some that I had heard in previous reviews that I was assured were fixed.

Paying well over £3k for the weekend, you do not expect to have these issues. The bed in one of the rooms was broken; all the slats were snapped, so when you sat on the bed or got into bed, you sank. One bathroom was out of order. The TV in the lounge doesn't work; you can't get any channel on it, but the other TVs do work. The hot tub lid handles are broken, which makes it hard to use. 2 teaspoons in the whole house for 17 of us. Just not enough crockery and cutlery. The outside areas were not cleaned well which meant it was dangerous and slippery. Inside there were lots of areas that hadn't been dusted and cobwebs everywhere, this should be spotless given the money we are paying. It's a very warm house, which is lovely, but no matter how much we tried, you cannot turn off the heating. Great space just needs some attention. We had a great time despite these issues.

This large property which appears to be a former Care Home was booked as a well thought out family break, to accommodate to 2 children with special needs and one very elderly guest (94yr) as well as extended property.

The property was freezing cold, no heating at all on arrival Over the course of the weekend engineers did arrive the next day, but the heating was not functional until our last day. We would have gone home if it wasn't for the continued promised of it being fixed. We went out to buy heaters and multiple bags of logs for the tiny log burner. . The place was not very clean and very tired, the outside area was appalling despite the hot tub being on (cloudy), garden was messy strewn with littler and overturned furniture. As pervious reviews one bathroom had no bath/shower. plumbing. It had many health and safety issues which would ultimately close the place down if it were inspected, it is not fit for purpose. This is described as a luxury property, it is not, and should be avoided at all costs.

The house is beautiful, clean, spacious and great location.

Would 100% recommend

It's December, we arrived at the property to find it freezing cold, a plumber turned up and told us that the heating and hot water had not been working all week.

The owner rang an hour later and told us that there were fan heaters in a cupboard. The owner had know all week that the heating and hot water were not working and had not told us or Sykes which would have given us the opportunity to cancel our trip (there were 12 of us). He rang again the next day and offered the shower in the property next door, we went to look, this house was also freezing and we did not pay 5 star prices to have to go next door to shower (although we had not choice). We bought wood at great expense for the log burner, we needed a lot as it was the only heating in the house, the fan heaters tripped the electric as soon as we plugged in more than 2. The plumber turned up everyday, a nice chap, but not what you want when you have planned a pre Christmas getaway with friends. The house its self is not a 5 star house, it is totally mis represented on the Sykes website. I cannot begin to list it's failings besides the lack of heating and hot water. (Sykes have a comprehensive list). The owner is now uncontactable according to Sykes and Sykes don't seem to want to take any responsibility for this sub standard, mis represented property. Do not book this property, you will be disappointed, the photo's are very clever (particularly of the bedrooms) but the reality does not match the photo's.

Lots of issues reported to Levers and Greaves day after arrival and to Sykes a couple of days later as no action taken.

No ping pong table as advertised hot tub dirty, garden furniture full of slime unusable , football table not working, no darts for dartboard. One of the double beds had broken slats so person in this room slept on floor. Only one working communal shower in house and one en-suite shower. Rest not working and second shower room on first floor locked with no access. Lift not working. Manhole cover on septic tank loose and dangerous a member of our party fell in such a health hazard! Rear garden covered in broken roof tiles and thick covering of leaves which we cleared to allow access. A real shame as property itself was beautiful just poorly maintained!

The images on the listing show some things that aren’t at the property like .

. table tennis table and furniture in the courtyard. Breakfast bar stools in the kitchen that aren’t there. It has a dart board in the courtyard but it only has one broken dart. The football table was also broken and there was no batteries in the remote in the games room rendering that room useless. We had a big problem with the toilets not flushing, and although we appreciate this was dealt with very quickly we had to deal with the noise and smell while we was in the garden of the workers emptying the septic tank. The bedrooms are lovely but we feel the ones that are big enough would benefit by having a small en-suite. Plus we found, although it looked lovely, the rooms with the roll top bath in the middle of the room would be much more practical to remove these and have a shower in the en-suite instead, these baths were not used as they were impractical. The hot tub requires fixing on one side of the lid as it kept popping out when opening and closing, it just needed a spanner to tighten the bolt which we didn’t have. I do understand that this property has only recently changed hands so I feel there is a good chance all these issues stated would be addressed and if that’s the case we would consider going back, the location was excellent and it was beautifully decorated.

Lovely big house with plenty garden space and hot tub ready to go when we arrived.

Difficult to get temperature down in upper areas but there was a heat wave so that’s not a complaint. Maybe bring fans if you are lucky enough to get the weather we did! Floor plan was slightly different to what we expected to the big room plan for our mixed party and the lift was not available (wasn’t a problem for our group. Would confirming before arriving if anyone needs it. Owner very helpful, quick to respond and posted out a tablet we left behind back to our house. Overall a great place to stay and I would gladly stay again!