D12 Treetops

Thank you for the kind words. We will mention to anyone staying about the WiFi needs plugging in to activate connection. We are glad you enjoyed your stay with us and are welcome to stay with us anytime you are next deciding to visit Clarach Bay Holiday Village.

After your stay we did do a maintenance review on the property with our onsite cleaning contractors and maintenance team. On inspection of the green headboard we found no problems with the headboard in general, and all the sheets were inspected and we found no stains on the sheets as mentioned in this review. If you could kindly provide Sykes with photos this would be helpful to us. In our conversation we did mention and apologise The previous guests did use up the 50gb data allowance in a previous stay and this caused an inconvenience for guests before your stay including yourselves, but you did mention to us it caused no issue for you as you could use your own data package on the mobile phone… This has now been rectified by supplying unlimited WiFi data card during the maintenance inspection to use during people’s future stays at no extra charge. We also noticed both the doorstops were broken and had both replaced by the maintenance team. We do thank you about the positive aspects about the caravan reviewed on here, and the park in general. And will always strive to rectify any issues you do have during your stay with us via a phone call or text message and through the Sykes messaging app. Kind regards D12 Treetops.

We are sorry you feel the need to provide negative feedback for something that is beyond our control in relation to the power outages in the Aberystwyth area during the time of your stay as this responsibility lies with Scottish power who was doing maintenance work on power lines that were affected by the December storm. We did liaise with you via telephone call on the days this happened and you understood it was beyond our control but it was noted it was an inconvenience for us and for yourselves. In our cupbords we provide tea coffee & sugar and soups for the guests to make their stay as comfy as possible after a long journey, and if they arrive late on and are unable to get to a shop. But as of today unfortunately this service will now stop as it is an expense to us and certain customers are tending not to appreciate this kind gesture much appreciated by other guests. We feel there is ample storage in the cupboards and a few extra provided items would not really affect the overall space in them. Pictures are also provided of work surface space in the kitchen in relation to cooking space and are there for everyone to view in relation to your stay with us. Kind regards. D12 Treetops.

Hi. Thank you for the review and we appreciate and note any feedback on where we can try to improve. We do supply tea coffee and juice and sugar for our guests to make them as comfortable as possible during their stay at our own expense for convenience. We also have guests with pets and we try to cater for them as much as possible as being a pet friendly accommodation to keep the dogs happy for their owners by providing food and little treats for them during their stay with us. The boiler does have a superficial mark but is covered by a gas certificate and is absolutely safe. We will look at replacing the washer on the hot water tap and we will replace the microwave. We will have to take the issue of tea towels up with our cleaning suppliers as we as owners have provided multiple tea towels at our own personal expense that have seen to have gone missing so we do apologise for this inconvenience and will replace immediately if contacted on our details given to yourselves during your stay, as we endeavour to make your stay perfect with us for any items the property requires or maintenance issues you have with the property during your stay. Thank you for your stay with us and we welcome your return to see our improvements on the property that will be fully complete for next season. Kind regards. D12 treetops.

Good morning Ms Roberts. We are really thankful of the positive feedback on the caravan. So we thank you for that. However we are deeply saddened and concerned about how you were treated by the reception staff and the managers of the site. On our next journey down I will take this up with the people responsible and try and get some feedback on why this as happened as we want our guests to have the best time possible while staying with us. Us as owners on the site are gravely concerned because it can reflect badly on us as a holiday home letting. I do apologise on behalf of Vale Park on how you were treated during your stay and I will try and get a site map out to future guests to avoid this happening again. Kind Regards. D12 Treetops.

Thank you for the feedback. Really good positive views about our caravan and the site in general. My wife uses a scooter to get to the beach as she suffers from a mobility disability issue. You left the holiday home in pristine condition and this made us so happy, you are welcome to book with us again at anytime when you stay at Clarach Bay. And again we do apologise about the WiFi issue but we want guests to be comfortable during your stay with us, and we will endeavour to rectify any problems or issues from home in Sheffield or personally at Clarach Bay. 5* guests. And hope to see you soon. Kind Regards. D12 Treetops @ Clarach Bay Holiday Village.