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"What a wonderful stay, the apartment was warm, comfortable and well equipped with an incredible view!"
The staff at Menai Holidays were incredibly helpful when we had to move the date of our stay due to some unexpected events. We couldn't have been happier.
Reviewed by Jake5.0★Sep 2024
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"We arrived AS INSTRUCTED at 4."
00pm. The property was filthy. Clearly not been cleaned. Bedding dirty and filthy towels on the floor. Contacted your office. Instead of correcting, cancelled our booking and offered us accommodation in Criceith, 40mins away, when we had travelled from Spain to be with other friends in Harlech. We found an overworked cleaner (pleasant, helpful lady) who responded, but not able to access our apartment until 5.30. Our evening ruined. You offered £50 compensation through a polite person Jesse, who stated the amount was no where near enough! We agreed but accepted after numerous phone calls and messages. YOU HAVE CREDITED £10.00. Hot weather, could not open a window in bedroom. Only 2 hand towels and 2 bath towels for the week. NO change of bed lined on offer. You showed no care or consideration for your customer or their needs. Only interested in procedure and box ticking. You are a disgrace ! Please refund the balance owed without further delay. Upon arrival, we met a couple from the Midlands leaving one day early because of numerous
"issues" that had "taken" the gloss off their stay. Our friends apartment suffered with a terrible drain smell and a shower that would note turn off one evening. Congratulations. You could not have got it more wrong if you had tried. Jonny and Zoe Martin. Publish our full names should you wish.
Reviewed by Zoe1.6★Jul 2024
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"Wonderful place to stay and relax…very quaint, throughly enjoyed it."
General store has fantastic fresh baked bread, but get there early, as they sell out quickly. Highly recommend!
Reviewed by Wendy5.0★Jun 2024
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"Matholwch apartment was clean and tidy."
Traditional with some modern touches. Spacious bedroom and ensuite. Dining chairs could have been more comfortable. Super views from windows, castle, mountains and sea. Convenient parking. Enjoyed Harlech, quirky and friendly. Lucky with weather, superb beach.
Kitchen area ok, but larger freezer would be better and not keen on convection hob, got locked and took ages to work out what to do, no clear instructions offered. CADW pass appreciated and well used. But again not easy to work out how to access and download.
Reviewed by Christopher4.1★May 2024
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"We had a fantastic stay, thank you very much."
The property exceeded our expectations - it was super clean, fab views of the castle and sunset and we couldn't stop raving about how comfortable the bed was. Really central for countryside walks, the beach and pub and deli. Thank you.
Reviewed by Rachel5.0★Mar 2024
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"Stayed for 2 nights in February."
Absolutely loved it, apartment was spotless and beautifully decorated. It was so cosy and warm too! Bed was lovely and comfy! The best part though was that amazing view of the castle and to the sea beyond!
The only thing that I would say needs an improvement was the welcome pack, which consisted of 1 packet of crisps, 1 small bottle of pear juice, some shortbread biscuits and a tiny chocolate bar. Putting 1 of everything doesn’t make much sense if 2 people, but I would have much preferred some milk, bread and fresh orange juice, which is what you get in most self catering places. We got there at 5pm and all the shops were closed so it’s a good job I brought some with me! However, this is only a very minor issue and I will DEFINITELY be returning!
Reviewed by Rebecca5.0★Feb 2024
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"Unfortunately when we arrived the heating system for the whole block had broken down however stand alone radiators were quickly provided."
The Harlech Apartments are very comfortable and amongst the best that we have stayed in. The weather was not great as you would expect in December but the view from the apartment is superb and we thoroughly enjoyed our stay and would highly recommend the property.
Reviewed by Michael5.0★Dec 2023
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"Really could not fault the apartment for cleanliness, facilities and views."
Reviewed by Chris5.0★Nov 2023
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"Compared to the horrible review this apartment had been given the flat was lovely."
It was clean, tidy and in a fantastic position overlooking Harlech Castle. Suggestion would definitely be more cutlery/plates so you could use the dishwasher. The beds were very comfortable with nice bedding. We thoroughly enjoyed staying here.
Reviewed by Sarah5.0★Oct 2023
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"Beautiful apartment,amazing views very comfortable & everything you need in one short walk away"
Reviewed by Robert4.4★Oct 2023
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"A very comfortable stay."
With great views over Harlech Castle and Snowdonia.
Reviewed by Michael3.8★Oct 2023
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"Very disappointing on multiple levels."
The Matholwch flat is showing serious signs of lack of maintenance and cleaning that ruined our stay. Astonishing that some of our feedback below has already been mentioned by previous visitor reviews and nothing has been done. To be honest we were glad to leave and would not recommend this property. Expected far better from a propery owned by the Cadw. Bedroom: - TV remote intermittant. Needs new batteries. Ensuite: - Unable to use under basin cupboard . A long term water leak has water damaged the shelf. Inside cupboard smells of damp/mould. You can see a previous botched repair to the bottle trap. - Basin tap plumbed incorrectly. When you select cold, you get hot water. - Towel rail filthy. Didn't work in electric mode and is coming away from the wall. When the hot water valve was opened, only half the towel rail filled with tepid water (clearly full of air and needs bleeding). We could not dry our towels for the duration of the 2-week stay. - No fresh towels supplied at the end of first week of stay. - Both ceiling extractor fan grilles clogged with grey dust/lint. Several clumps fell onto us whilst using the ensuite. - Shower wall caddy coming off the wall at an angle. Shampoo / soap kept sliding off. - Shower tile grout was dirty. - Shower silicon sealant was mouldy. - Shower waste smelt very bad. Underside of the chrome cap was thick with mould/grime. - Toilet brush was filthy with specks of brown on the brush and brown residue in base of container. - No shelf / mugs above basin to put toiletries. Clearly been removed as both supports are still present in the wall. - No hooks to hang toiletry bags / clothes / towels. Kitchen: - Sink plug hole smells very bad. - Fridge cabinet door mis-aligned. Difficulty closing to keep food cool. - Dishwaster cabinet door mi-aligned. - Bottom oven: Temperature labels have been rubbed off fascia. Difficult to set a temperature. - Top combi oven/microwave: Internal light doesn't work. Difficult to see food cooking. - Both can openers broken. - All knives (in the wooden knife block) blunt. - Insufficient (only 4 sets) cutlery, plates, mugs, glasses. Constantly washing-up or using dishwasher twice daily. - Kettle/Toaster electrical wall socket loose. - Kettle needs descaling to remove brown deposits. Living Room: - Rug filthy. Totally inappropriate style means it cannot be effectively vacuum cleaned. - Roman blind coming off the wall from continuous use of the pull chain. - TV remote intermittant. Needs new batteries. - No heat when radiator valves opened on cold nights. (Issue experiened by other residents who were advised there was a problem with Building Managemenet System heat pump). - Intermittant and slow WiFi. Parking: - Every day we returned from sightseeing, there was no parking in any of the 5 reserved bays. Harlech staff just shrugged when complaints made. Had to wait (sometimes for up to 30-mins) until general public vacated reserved bays. Even when bays were blocked with cones, general public visitors ignored. Mini-buses/trade vans parked on yellow cross hatched area, so very difficult to get out. - Thorny rose bushes adjacent to one of the allocated parking bays (nr cafe wall). Needs to be trimmed right back (or replaced with soft leaf plants) to prevent scratches to persons and/or car bodywork.
Reviewed by Tracey2.5★Sep 2023
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"We absolutely loved our stay here."
It was so peaceful in the apartment despite being next to the castle and visitor centre. The apartment was spotless with everything we needed for a week’s stay and in a good location to visit other places in North Wales.
Reviewed by Sarah5.0★Aug 2023
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"Beautiful property in ideal location."
Would 100% recommend.
Reviewed by Andrew5.0★Jul 2023
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"Despite the "Dedicated parking" promised online and following the instructions to park where the notices said it was Reserved for Apartment Guests and place a plastic cone there when you went out the "dedicated" spaces were used by everyone else, Visitor Centre staff included, who just removed the cones."
We thought that we would be able to come and go as we pleased but between 9.30 - 4.30 there were queues to get in the car park and every space was taken. We told a coach driver (Rabbie's?) that the space was reserved but he said that he had been told that he could use it. We left a day early after complaining to a member of the Visitor Centre Staff but he just smiled. The arrangement for guest parking is hopeless. The spaces taken by the workmen wouldn't have made much difference as the park is too small during the high season and no alternative for guests nearby. I would like a response from CADW ! We are not the first to complain if you read the comments in the Visitors Book.
Reviewed by Brian2.5★Jul 2023
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"There is only one thing which would be useful to have in the Apartment and that is a socket in the bedroom to be able to use a hairdryer."
Reviewed by Graham5.0★Apr 2023
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"Lovely apartment ideally situated for our needs."
Had a very enjoyable stay and staff could not have been more helpful in making sure we had everything we needed.
Excellent Thank You
Reviewed by David5.0★Nov 2022
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"We missed having a washing machine and maybe one or two more glasses, but otherwise the property was beautiful, tastefully furnished, and the views and convenience so fantastic that we could hardly bear to leave!"
What a location! We could hardly tear ourselves away from the view of the floodlit castle after dark, and the sun setting on the sea, and of course the mountains.
Reviewed by Beryl4.7★Sep 2022
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"The apartment was lovely and a brilliant location."
My only negative comment would be the check in and out times. All the holiday accommodation I have used over the years be it self catering or hotel the check in time is no later than 4p.m and the checkout time is usually 10.30 to 11.00
Reviewed by Elizabeth Jane5.0★Jul 2022
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"Nice clean modern accommodation with great castle and sea views."
All as described. The only negative is the late check in and early check out times.
Reviewed by Ian4.7★Jul 2022
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"An excellent apartment."
Easy parking. Beautiful views; clean, modern interior; well-equipped; lovely bed and showers room. Faultless.
Reviewed by James5.0★Jul 2022
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"Generally, all was good."
The parking setup was easy and the apartment itself was very nice; clean and attractive. We did find one unwashed frying pan in the cupboard, which was thick with grease (which we cleaned!), but otherwise we were happy. The large and comfortable bed was also welcome. The facilities were all you would really need for a short stay, with a small but perfectly useable kitchen area. We had the misfortune to be there in a June week that was much colder than expected and we found that the radiators wouldn't work (despite the instructions in the booklet). However, the company lady on the phone at the recommended number was very helpful and friendly and managed to send an engineer around to get the heating reactivated. (It did mysteriously go off again a few days later but by then the weather had improved). In all, we would certainly recommend the apartment we stayed in and we were impressed with the service from the company.
Reviewed by Andrew3.8★Jun 2022
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"Apartment:-
On our arrival we found the apartment was spotlessly clean and nicely furnished."
The one issue with cleanliness is the rug in the living room....not the cleaners fault at all, its just not suitable for holiday accommodation. It should be replaced with something easier to clean.
The bed was extremely comfortable and the thermostatically controlled shower was wonderful. The bedding is not polycotton. So, if that bothers you best to take your own.
The appliances in the kitchen are high end and work very well. However, the cooking equipment is very poor e.g. tin opener and bottle opener dont work. Frying pans pretty useless.
The view of the castle at night is very atmospheric and there was no noise coming from other apartments. The check in time of 6pm is not really on, especially as check out time is 10am.
Harlech:-
My partner loved the castle and with the pass that you get free with the apartment we got into Conwy castle too. The pass allows you to get into any of the Cadw castles free for 3 days.
There are very few places to eat in Harlech. There are 2 restaurants As.Is Bistro and Castle Cottage. I thought the Bistro was the best....great food and great service. BOOK ALL THE PLACES YOU WANT TO EAT BEFORE YOU GO!....or, you will struggle to get in. When we arrived on the Friday we could get nothing until Monday night! There is 1 pub down by the station....that was also fully booked for food and shuts for food in the week by 7pm.
The grocery/deli shop in the town was a life saver and had friendly/helpful staff.
The beach in Harlech is superb but not withn easy walking distance.
Reviewed by Karen4.1★May 2022
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"Two minor niggles - 6pm check-in is very late and the can opener needs replacing."
Otherwise faultless.
Reviewed by Peter5.0★May 2022
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"Matholwch is a lovely flat, decorated and furnished to a very high standard and overlooking the castle."
It was spotlessly clean and hygienic on our arrival, and has got good wi-fi so that's our three priorities covered. It's not huge, but plenty big enough for a couple on a short break. Appliances such as cooker, dish washer are high quality and 'as new'. The kitchenette is more than adequate for simple meals but you might find work surface is a bit limited if you are planning three course meals. The ensuite has a modern power shower. Matholwch is on the second floor and the lift only goes to the first floor but it is in a lovely building with bright hallways and stairs, so this is only a problem for anyone with mobility restrictions. Our stay included three day passes to Cadw castles which you get through Harlech Castle Visitors Centre and the staff in there were without exception extremely helpful. So the flat is highly recommended. Only word of caution is that outside the main season there are limited places to eat out in Harlech. Worth visiting https://visitharlech.wales/to-eat/ and planning ahead. We ate at Castle Cottage and As.Is (https://www.asis-harlech.co.uk) and used the chip shop and recommend them all.
Reviewed by Bob5.0★Apr 2022
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"Lovely cosy apartment with beautiful views."
Reserved parking right outside.
Everything was spotless. Very comfortable bed and a great shower!
Excellent welcome pack on arrival.
Loved the free pass to the castle.
Only 1 minor issue for me, needs more plug sockets or an extension lead!
Would definitely return.
Reviewed by Mel5.0★Mar 2022
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"Lovely apartment in a gorgeous setting."
Spotlessly clean. Unfortunately most of the local facilities were not open in November so you need to be aware if arriving unprepared.
Only minor niggles:
Would be handy to have some coat hooks in the entrance rather than only in the bedroom for wet gear.
Cotton bedlinen would be nice, the synthetic stuff wasn't in keeping with the quality of the rest of the furnishings.
As bathroom door is translucent slider you need to be very good friends ( or very uninhibited!) with your roommate.
Reviewed by Rosemary4.4★Nov 2021
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"Lovely apartment which was finished to a high quality."
Clean, well presented in a good location with good instructions.
Thanks
Reviewed by Steve5.0★Oct 2021
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"Very comfortable accommodation."
Reviewed by Anita5.0★Oct 2021
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"The comfort and high quality of the apartment was exceptional."
A pity that the hand towels in the bathroom were cheap, microfibre tea towels.
Only a minor thing but it niggled!
Reviewed by Su5.0★Sep 2021
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"The apartment was stunning , clean , comfortable, well equipped in a stunning location , only small niggle was not enough plug sockets , an extension lead would be useful , but everything else was perfect !"
There’s an issue in the area with pubs and restaurants not working to full capacity as they don’t have the staff so difficult to book anything so take some food.
Reviewed by Lorraine5.0★Aug 2021
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"Check in and check out times could be a little more flexible."
If you want us to change beds/take rubbish out/clean kitchen etc before we leave then at least a reasonable check out time should be given but other then that it was a lovely stay and would 100% recommend. Lovely stay :)
Reviewed by Siobhan5.0★Jul 2021
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"Harlech 5 is a beautiful place to stay with lovely views and is extremely quiet at night ."
Reviewed by Lee5.0★Jul 2021
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"Yes, the apartment was very clean ,comfortable and felt very Covid secure."
Of course the location is the real bonus.
Things that certainly would improve future guests experience are ---a tin opener that actually worked, a bath/ shower mat not absolutely covered in mould, a full set of 4 glasses, cutlery etc, a shower that doesn't soak the whole of the en suite floor.We found it impossible to open all windows except a small window in the bedroom. In hot weather it would be very claustrophobic & lacking in fresh air.
Despite all this we had a lovely week & thoroughly enjoyed walking all the nearby beaches & those on Llynn Peninsula.
Reviewed by Roger4.4★May 2021
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"Very comfortable 2nd floor apartment but a shame the lift only goes to the 1st floor!"
The apartment is very well lit but could do with a few more electric sockets. There were plenty of rubbish bins in the apartment but some guidance as to what to put in which one would have been a good idea. Instruction manuals for the appliances would also have been very helpful as would a notebook for previous occupants to add their recommendations for restaurants, shops, tourist attractions etc.
Reviewed by Rosemary3.8★May 2021
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"Jt was a nice place to stay, just what was needed, i would stay again ."
Many thanks.
Reviewed by Paul5.0★May 2021
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"Excellent position in Harlech and appreciated the parking facility."
Instructions for access upon arrival clear with lift up one floor to aid luggage carrying.
Wonderful views of the sea and mountains each side of the castle and a good deli over the road.
Clean and very comfortable king size bed. However, the ill fitting glass sliding door to the en-suite seemed incongruous and did not aid privacy!
Whilst the sitting and kitchen area is stylish with all cooking facilities and implements, there is a frustrating lack of any surface to prepare even a sandwich! Not a good design! There is a need for a table or kitchen island to enable food preparation especially during Covid or out of season times when most restaurants and even take-aways were closed for most of the week.
Despite the above we shall return as the Harlech area has much to offer and staying in the apartment of a listed converted hotel feels special.
Reviewed by Kathy4.1★Apr 2021
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"There was an unpleasant smell in the bathroom for most of the time!"
Apart from that it was a nice little apartment and in a great location opposite the castle.
Reviewed by Jan4.7★Sep 2020
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"Although overall we had a great time at the apartment, there were several things that I feel need to be addressed."
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1) We were extremely disappointed that no-one had told us that the castle was due to reopen on the Thursday before we arrived. We tried to book tickets but the whole allowance was sold out by the time that we found out that the castle was open. Fortunately, the staff took pity on us and allowed us in.
2) The towel rail in the shower room did not seem to work. On closer inspection a temporary repair on it using duct tape was very visible. We are disappointed that this was like it was without any mention of it to us. The apartment had only recently reopened so it could either have been mended or, if the problem had occurred recently, a note explaining this would have sufficed.No mention of this at all was disappointing.
3) The cleaning routine mentions that windows had been left open. However, only the inner windows had been. There seems to have been no point in this action unless the outer windows were left open as well. No through air was evident when we arrived and this was the first thing that we addressed. How can anyone be sure that all the measures stated have been followed if this easy to address action hadn't.
However, as already stated, overall we had a lovely time. The view of the castle and the coastline in the distance is stunning. The only way to have improved this more would have been an outside balcony. The apartment met everything that we expected of it - was clean, had everything that we needed and was in a super location. We brought all our own food with us as we didn't want to make long journeys into Porthmadog for groceries. If we'd had known more about the facilities on the doorstep we may not have brought so much - perhaps extra details about these could be provided.
We spent most of our time walking along the beach. Miles of unspoilt sandy beaches with views to die far in the distance across the estuary and beyond made this a memorable holiday - we didn't even need to venture inland for any walks (even thugh we know that there are lots available).
Reviewed by David3.8★Aug 2020
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"Location & apartment spot on"
Reviewed by Shaun5.0★Dec 2019
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"We absolutely loved the apartment!"
We stayed 2 years ago, and couldn’t wait to come back and try one of the others! Didn’t fail to live up to everything we wanted! Will be back to try one of the others! And loved the welcome gift of Bara Brith and Welsh cakes!
Reviewed by John5.0★Oct 2019
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"Lovely apartment, great location."
Reviewed by Andrew5.0★Sep 2019
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"Exceptionally clean apartment."
We appreceated the local delacacies.
The only negatives were the welcoming pack (info) was hidden in a drawer, should be left on the dining table and no hand soap in the bathroom.
The staff in the visitors center were super helpful and loaned us a hand soap dispenser for the two days we were there, although the units really have nothing to do with them.
Reviewed by Scott5.0★Sep 2019
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"Great cafe in the visitor centre - could even provide most meals if desired & spectacular views."
Reviewed by Jane4.4★Jul 2019
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"We had a most enjoyable week at No 5."
Very clean and of a high standard and we particularly liked the bathroom and shower which are well above the standard we normally expect to find. Found no fault and thoroughly recommend.
Reviewed by Brian5.0★Jun 2019
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"No, Everything was great including the weather."
Reviewed by Carole5.0★May 2019
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"Beautiful apartment in an unbeatable location overlooking Harlech Castle."
Well equipped kitchen, massive comfy bed and great shower room. Nice open plan living room and kitchen with good WiFi and decent sized TV in living room and bedroom. Very well located for exploring North Wales.
Reviewed by Jennifer5.0★May 2019
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"The apartment was lovely ."
There were 1 or 2 issues . Only 2 knives and forks is not adequate when staying in a property costing nearly £400 for 3 nights. Also the heating didn’t work. We told the maintenance man and he said the pump wasn’t working . However this was not rectified while we were there and we were given a fan heater . That is simply not good enough . There was also an inadequate supply of toiletries.
Reviewed by Pam4.4★Apr 2019
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"I booked Harlech apartment through Menai for my husband's birthday and it was perfect."
would highly recommend it. Located right opposite and on the doorstep of Harlech Castle. The apartment had everything we could ask for, nice and cosy and fully equipped kitchen, TV in the lounge and bedroom. Complimentary toiletries in the bathroom and the kitchen even had cooking oil, beans etc.
The apartment was easy to access for check in and simple instructions were provided via email that were easy to follow at the time of check in - no hassle or fuss.
On arrival we had some treats left on the table to eat - Welsh cakes etc and milk in the fridge to make a cuppa, that was a really nice touch.
Would definitely stay here again if we come back to Harlech.
Thanks for a great stay.
ManeshaOct 2018
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"We have stayed three times at the apartments, twice in Matholwch."
It never fails to please and even better now there is a light switch for the en-suite, instead of the sensor. Will be back!!
William GrisenthwaiteSep 2018
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"Apartment clean and tidy."
Very cosy and peaceful. Lovely views of Harlech Castle and beyond.
D E RogersAug 2018
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"Smashing apartment in stunning location, weather was good too!"
Jul 2018
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"Home from home beautiful furnishings /lovely textiles."
..a great shower room in fact we modelled our new shower room at home from our visit there in 2017..all very well thought out and in a wonderful location.
Judy EkinsJun 2018
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"Very nice and charming appartement."
Reiner SchilderJun 2018
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"As before. It was a beautiful apartment."
May 2018
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"Beautiful accomodation."
Clean and well maintained. Beautiful views from each window. Comfortable and everything we needed - Home from home. Bread, Welsh cakes, and milk available on arrival.
Gina JarvisMay 2018
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"Such a relaxing place to stay."
Peaceful and quiet with gorgeous furnishings and applicances. Our third visit to the apartments and it will not be our last.
Caroline TurnerFeb 2018
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"It was a lovely cosy apartment and we had everything we needed there."
Just as well as it didn’t stop raining and Harlech appeared to have shut down for the weekend!
Vicki CrossmanFeb 2018
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"Beautiful apartment with amazing views and really quiet ."
.. loved the furnishings and style of the apartment great for a quiet get away. Only disappointment was that there were no toiletries in the bathroom no toilet roll and no washing up liquid or cleaning products in the kitchen. There was a dishwasher but 2 tablets for a 4 day stay and not enough cutlery to fill over two meals. The apartments are advertised as luxury but just disappointed us especially arriving at 4pm in the afternoon and the only close shop was a spa where we had to buy washing up liquid and toilet rolls, only a small thing but never had it before in self catering accommodation. Not much in Harlech in respect of pubs and restaurants but it was ok for just a few days which was out of season wound recommend the apartments but wouldn’t use for a long stay only short break.
Jan 2018
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"The place was spotless, exactly how it is shown on the pictures, the booklet on arrival told you everything you needed to know and also the emergency number was very helpful."
Delightful experience, fenominal views and a modern apartment to die for. 10/10
Katie Wootton-MilesNov 2017
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"We felt there was a lack of information in the cottage, example you want people to recycle but you didn't say what was to be recycled."
Also a little more information of the local area
Oct 2017
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"The accommodation was perfect bed very comfortable all accessories where off a very high standard ."
MoiraJul 2016
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"The apartment was lovely and views fantastic."
There were one or two small thing that would have made it perfect in the kitchen .
1 No where to store your food, we had to use the TVs cabinet for ours as all the cupboards were filled with 4 of everything (cups,plates etc).
2 No where to prep your food only narrow areas of work tops.
3 If you were using the hob and oven at the same time you had nowhere to put whatever you had in the oven down.
These are only small points but you had all the equipment to prepare a lovely meal ,but nowhere to store,prep and cook the meal .
We had a lovely holiday and will hopefully return one day. The cafe in the visitors centre was exeellent.
Jul 2016
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