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"Items dirty and damaged double bed was unsafe loo seats loose no smoke alarm in ..."
Items dirty and damaged double bed was unsafe loo seats loose no smoke alarm in lounge coffee table damaged, I've been told the owners are selling this van that's probably why they are not maintaining it
Firstly, we would like to clarify that the caravan is not for sale and that we continue to maintain and invest in it for the benefit of our guests.
We are sorry that you were disappointed with aspects of your stay. When concerns were raised, we arranged for someone on site to attend the caravan specifically so that any issues could be addressed. The issue with the double bed was discussed, although by the time they attended you advised that you had already tightened the bed bolts yourself. We have now made arrangements for the bed to be replaced.
We apologise that the toilet seats were loose and appreciate that they should have been secure. Unfortunately, this was not raised when someone attended the caravan specifically to address the concerns. Had it been mentioned, the seats could have been checked and tightened there and then.
We would also like to clarify that there is a smoke alarm in the caravan, so the statement that there is no smoke alarm is incorrect.
Regarding the coffee table, the lower shelf had recently been damaged by a previous guest and was removed for safety. The table itself remains safe and perfectly usable. As we have been fully booked throughout the busy season, it is not always possible to replace furniture immediately between stays, particularly when the item remains safe and functional.
We will always address problems when they are brought to our attention, which is why we arranged for someone to attend during this stay. Unfortunately, a number of the issues mentioned in this review were not raised when we had someone there specifically to address the concerns. Had they been, they could have been checked and, where necessary, resolved at the time.
Property Owner
Reviewed by Stephen1.0★Sep 2026
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"We enjoyed our stay at Oakley Retreat."
The kitchen was very well equipped with everything required, apart from some wooden spoons which would have been handy. A lovely welcome pack including, tea, sugar, coffee, biscuits and dog treats. In addition, the shower room had emergency hygiene supplies, should anyone need them.
Oakley Retreat was clean overall.
One of the reasons we chose to stay here was because bedding and towels were supplied, so much easier than having to take our own. The towels were super soft. The double bed wasn't great, very creaky but for the length of stay was ok.
There were lots of board games and books available had we wanted them. Good size TV and wifi available at no additional cost.
The site is well maintained and during our stay where we were, it was very quiet only a couple of occupants near us. Our little dog absolutely loved all the different walks and settled in to his temporary home very well, he really liked the fact he could wonder out onto the secure gated decking whenever he wanted.
We really enjoyed our much needed quiet break and have booked to return to Oakley Retreat in May next year.
Thank you
Thank you for your lovely feedback, Beverley. We’re so pleased you enjoyed your stay and it’s wonderful to hear you’ve already booked to return next year!
Thank you also for letting us know about the bed. This hadn’t previously been brought to our attention, but we have just received a similar comment from another guest, so we’ll be replacing it.
We look forward to welcoming you back to Oakley Retreat in May!
Property Owner
Reviewed by Beverley5.0★Aug 2026
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"Caravan was lovely and provided everything that you would need."
Site was great except for the pool being shut on the 1 time we wanted to use it ( very disappointed little girls)
Reviewed by Patricia5.0★Aug 2026
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"The caravan was very clean, the little added extras were very welcome."
Never had as many extras anywhere before. It had everything we needed and was very comfortable. If we could five more than 5 star we would.
Thank you so much for your lovely feedback, Jason. We’re really pleased you enjoyed your stay and had everything you needed. We’d be delighted to welcome you back again in the future!
Property Owner
Reviewed by Jason5.0★Jul 2026
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"We arrived at Oakley Retreat and found that the Caravan was more like a Hotel."
The facilities were first class, you could not ask for more. (They thought of everything and more). The owners were only a phone call away if needed, which was very reassuring indeed. The local information of where to go, what to see and when, was very helpful. We planned a trip to Cromer to see their annual Fireworks Display from Cromer Pier on 1st January, it was brilliant! We were also impressed with where the Caravan was located. Needless to say Millie our Staffy loved her stay, especially the dog treats and local walks in the countryside. We would definitely want to stay there again and highly recommend Oakley Retreat to anyone. You cannot fail to be impressed.
Great Job - Tammy and Tony
From Steve and Ingrid Marzillius xx
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear how much you enjoyed your stay at Oakley Retreat.
It’s wonderful to know that you found the caravan comfortable and well equipped, and that the facilities and local information helped you make the most of your visit.
We’re also very happy to hear that Millie enjoyed her holiday too – the dog treats and countryside walks are always a favourite with our four-legged guests.
Thank you again for your kind words and recommendation. It truly means a great deal to us. We would love to welcome you back to Oakley Retreat in the future.
Property Owner
Reviewed by Steve5.0★Dec 2025
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"Wonderful stay very clean ."
Will definitely stay again.location quite but perfect for shops beach and amenities
Thank you for your kind feedback. We’re so pleased you had a great experience at Oakley Retreat. It means a lot to know you’d stay with us again, and we look forward to welcoming you back in the future.
Property Owner
Reviewed by Deborah5.0★Oct 2025
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"Oakley retreat is a lovely property, comfy and clean."
Lovely little touches such as tea and coffee, cleaning supplies and even spare toothbrushes.
The decking is lovely , if the weather had been kinder we definitely would have used it .
The downside for me is the location, it is quite remote , a 19 minute drive to the nearest shop (there is no shop on site) . The restaurant Barn1 is nice, the food was fine nothing special , but the lady in there was very helpful with local information.
Thank you for taking the time to leave your feedback. We’re glad you enjoyed your stay at Oakley Retreat and appreciated the little touches. While the property is in a peaceful location, there are shops and amenities close by. Tesco Extra in Belton is just 3.5 miles away, around a 10-minute drive. Information on local amenities is also included in the welcome pack provided for guests. We’re pleased you had a comfortable stay and appreciate your comments.
Property Owner
Reviewed by Sarah5.0★Oct 2025
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"Apart from the kitchen light bulb which seems to be blown, everything was just how we like it."
It was nice to find tea and coffee and even some biscuits provided and we found a lot of things(washing up liquid etc) were there so we had no need to shop!
All in all, a really nice park home (and park) and we will be back next year!
This was our third stay at Foxburrow Hang.
Thank you for your lovely feedback – it really means a lot. We’re so pleased you found everything you needed and enjoyed the welcome touches and enjoyed your stay. Apologies about the lightbulb. We’ll get that sorted straight away! We look forward to welcoming you back next year too.
Property Owner
Reviewed by Patricia5.0★Sep 2025
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"Oakley retreat was lovely, we had a really nice stay."
The van was very clean and had everything you needed in it, and the welcome pack was a very nice touch. The wifi was really good and the smart tv an added bouns.
Only downside for us was no shop on site and the restaurant shut very early. But other than that a nice and relaxing stay, would deffinatly stay again.
Thank you for your kind words! We are so pleased you had a lovely stay. Sorry to hear about the Restaurant, it normally serves dinner until 8pm but occasionally closes early if they have functions booked.
Property Owner
Reviewed by Lindsay5.0★Aug 2025
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"Had a fantastic time, everything was perfect."
We were also so lucky with the weather we were able to take advantage of the outdoor space.Superb facilities and the welcome tray was a real delight. The hosts are on hand for any advice or help and they are a really lovely couple.We have already booked our return, and can’t wait to return !
Thank you so much for your lovely review, we are so pleased you enjoyed your stay! We look forward to welcoming you again at Oakley Retreat!
Property Owner
Reviewed by Shak5.0★Jul 2025
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"We loved it here at Oakley, home from home, the owners have gone above and beyond, from dog treats, poo bags, lovely coffee machine, milk in the fridge, very clean and tidy, anyone would love it."
Linda and Fred.
Thank you so much for your kind words! We’re delighted that you enjoyed your stay and felt at home. It means a lot to know the little touches made a difference. Hope to see you again.
Property Owner
Reviewed by Linda5.0★Jun 2025
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"Excellent so clean had everything a family would want, good tv & wifi."
And a very nice welcome pack which was so lovely, I would definitely recommend to all my family and friends and we will be back soon. And a big thank you to Tammy & Tony keep up the good work
Thank you for your kind words! We're so glad you enjoyed your stay. It means a lot to hear you'd recommend us and we look forward to welcoming you back soon!
Property Owner
Reviewed by Steve5.0★Jun 2025
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"We've rented a number of caravans at Caldecott over the last few years and Oakley Retreat is one of the three best we've stayed in."
Spotlessly clean, amazingly spacious well appointed living area and main bedroom with calm coordinated decor in neutral tones and a very well equipped kitchen with lots of cupboard space for groceries etc. Lovely friendly message from the owners before our arrival to confirm check-in details etc. All in all, highly recommended and we hope to visit again soon.
Thank you so much for your lovely review!
We are so happy you enjoyed your stay at Oakley Retreat.
Property Owner
Reviewed by Veronica5.0★May 2025
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