-
"Lovely little cottage had everything we needed."
Second stay and would definitely visit again.
Only small thing (which I know you are aware of thank you for the notice about it ) was the chipped step in the garden my dogs are big and caught their feet a couple of times on it and tripped a small dogs leg may go down the crack. This is not a complaint by any means and I'm sure you will sort it as soon as you can judging by the high standards you obviously have.
Reviewed by MarkJun 2022
-
"Lovely cottage near local pub and dog walking areas."
Only drawback low door frames (we both collided with them) and slightly uncomfortable seating.
Stairs not an issue with us but could be for the less able.
Friendly neighbours and an ideal situations - we visited all the places o0n our list.
An enjoyable stay.
Chris Saggers
Reviewed by ChristineMay 2022
-
"Enjoyed our stay."
Spotlesly clean.great to sit out in garden.in the sun.nice and quiet.pub and cafe 10 mins walk away.close to a148 road
We’ve worked hard to make the cottage comfortable for visitors, so it’s great to have such lovely feedback. Thank you! So glad you enjoyed your stay. Tina and Adrian Property Owner
Reviewed by KennethApr 2022
-
"Lovely little cottage."
Very clean. Lovely welcome pack including a chalkboard sign saying Welcome to Broom Cottage, which we thought was very nice. Cottage located in a quiet area which was what we wanted. East Rudham is a lovely little village.
Happy to hear you enjoyed your stay. It’s great getting positive feedback such as yours. Tina and Adrian Property Owner
Reviewed by CorvetteApr 2022
-
"Broom Cottage is a bijou charming cottage."
I have stayed here several times and it never ceases to impress. It is tastefully furnished and set in a delightful Lane off of the beaten track. If you are a bird lover you will love it.
Thank you Pauline for some great feedback. We hope to see you again at Broom Cottage. Tina and Adrian Property Owner
Reviewed by PaulineMar 2022
-
"We came away from our break with mixed views, yes the cottage is quaint and the surrounding location is a bonus, however the issues that we had, due to our family dynamic, did dampen our break."
The decor of the cottage is lovely, the kitchen is compact but has what you need, the bathroom is well maintained and the beds are comfortable. The enclosed garden was perfect for the 2 year old to explore and he also enjoyed watching the birds. The biggest issue for us was the upstairs layout, had the sleeping arrangements been made clear we would not have booked this property. The twin bedroom and bathroom are both accessed via the main bedroom. While this will suit a family, this caused us some issues. I did contact the owner prior to posting this review and was offered a gesture of goodwill, she was very responsive and I felt I was listened to, however, I do suggest that the description is updated. Another practical addition would be a clothes airer, the weather was extremely wet and we found it very difficult to find anywhere to hang out coats so that they were dry for the next day.
Many thanks for your comments - there is already a small hanger upstairs but we shall look to provide a larger hanger for drying wet coats. Property Owner
Reviewed by SharonFeb 2022
-
"A fantastic stay and superbly homely for just myself and my little dog at Christmas time, I lovely welcome gift to an already welcoming cottage made an extremely lonely time feel very much at home and importantly at comfort."
A lovely village, local pub with a friendly neighbourhood. Easy access to the coast and other walks. Just looked to book again but fully booked - no surprise! Thank you
Thank you for your heart warming feedback. We are so glad you enjoyed your stay at our little cottage. Best wishes Tina and Adrian Property Owner
Reviewed by PeteDec 2021
-
"We had a really nice stay and the cottage was comfortable (apart from the low height - we banged our heads on the doorways so many times!"
) but it could have been cleaner, especially the kitchen floor. The kids’ feet/socks were really dirty after walking around and we had to clean under the breakfast bar when we got there as there was a lot of pet hairs. We couldn’t find an oven glove. Maybe just missed it but that would have been handy and a washing line for hanging beach stuff outside to dry. Other than that the cottage had everything we needed and the beds were comfy. Good selection of DVDs and games. The outside space was nice too.
Reviewed by HelenAug 2021
-
"The cottage is very quant and perfectly located to be a base to explore Norfolk."
We had an issue with the shower but the owner resolved it very quickly by arranging for a replacement. She couldn’t have dealt with it better.
The sleeping arrangements wouldn’t suit everyone but they were fine for us.
A washing machine would have been helpful because we had a car sickness incident but we got around it. Other than that the cottage has everything you could need and the hosts really did go above and beyond.
For the area:
Worth knowing that Fakenham is the nearest place to find all your essentials but The Crown and Janes Coffee Corner are wonderful spots in the village for food. I would recommend booking at The Crown though
It was a lovely staycation at a very sweet cottage.
Reviewed by VictoriaJul 2021
-
"The cottage is in a lovely setting with lots of wonderful places to visit close by."
The enclosed garden was great for the dog and meant that we were able to relax and enjoy the beautiful sunny weather.
Reviewed by LindaJun 2021
-
"It was a lovely cottage but, the cleanliness was far below expectations especially in Covid times."
We experienced dirty crockery , fly infested table mats, cobwebs and dirt around the shower area, to name a few.
However the worst of all was was after we stripped the best prior to leaving and found a large stain on the mattress and on the duvet.
We were disgusted to think we have slept in that bed with its crisp white linen!
Although we liked the cottage we don’t feel we can go back unless improvements are made.
Thanks for your feedback, please accept our apologies - we have replaced the mattress.
We do replace, maintain and decorate all the fittings in the cottage on an ongoing basis in line with requirements and feedback - we prefer to address immediately/asap so it is always best to hear of any issues as soon as possible.
We do appreciate that as a result of Covid, concerns around cleanliness are especially high at the moment. The precautions taken by the cleaner are as per government guidance but we are seeking to adapt further and will continue to monitor effectiveness - and we are further revisiting the cleaning and inspection process with the cleaner in the light of your comments.
Unfortunately we cannot exclude the possibility that the odd fly or spider makes an entrance in the cottage - it is a period property in a deeply rural setting.
We do hope you enjoyed your stay otherwise.
Property Owner
Reviewed by JoanneMay 2021
-
"When we arrived at this cottage it showed complete tranquility."
The area was very quiet and peaceful. When we went inside,the property was immaculate, it was well furnished clean and tidy and the bedrooms and bathroom were very comfortable.
I would highly recommend Broom Cottage to anyone who wants to take a trip back in time ( the outside ) but once inside it is a very quaint property.
One of the neighbors was very friendly and whilst walking our puppy she kindly told us about some lovely locations to visit.
Would like to thank the owners, for allowing this cottage to be used by complete strangers, who knows what your going to get when a stranger walks into your property for the first time, there are moaners and there are happy people, we are a happy one.
On the day we arrived we got there early, so I called and spoke to Mr A and he kindly said yes just come we are just finishing off some gardening and will be leaving shortly. Thank you for allowing us to use Broom Cottage for our first stay away during this COVID time.
Martin R
Many thanks for your feedback Martin, it is much appreciated and we are glad you had a lovely time. Property Owner
Reviewed by MartinApr 2021
-
"As a family of four, the space was a little compact and the configuration of the upstairs felt like a one bed with a converted storage space making the second bedroom."
I think it should be highlighted that privacy could be an issue as access to both the second bedroom and the bathroom is via the main bedroom.
Some aesthetic touches and changes to furniture would elevate this property considerably. More comfy seating in the living room and some attention to the rear would provide space to relax and maximise the existing features such as log burner and the lovely location.
Cleaning seems to have improved based on the reviews, but we still found that considering the Covid-19 factor, that a number of things were not to the right standard, the tv remote was dirty, there was a cheesy wotsit on the floor of the bedroom, dust on the surfaces in the kitchen. Nothing too chronic but certainly details that we felt should have been better considering the current climate.
Thanks for your comments Mr Reynolds. Following easing of lockdown, we are monitoring the cleaning and inspection process closely to ensure this is fully satisfactory. Property Owner
Reviewed by AdamApr 2021
-
"It was filthy."
Absolutely filthy. One read of the grease encrusted visitors
book there are complaints of hygiene dating back years. I was booked with
my elderly cancer patient father to stay during the Christmas period for 4
nights but went home after 2, as 2 nights breathing in thick black mould
from every corner of the bedroom was too much for my lungs to bare. The
state of the whole place was thick with dust, grease and grime.; spiders
webs non living insects and mould. This stay was during COVID. All
commercial rentals are legally bound to be deep cleaned after each stay.
This place has not had a decent clean since the start of the Black Plague
let alone covid. I left and went home and complained that night. Why didn't
I complain at the time? Quite frankly if the standard of cleanliness and
hygiene was deemed acceptable then the last thing I wanted was to let these
non covid compliant strangers who thought this acceptable to come into the
hovel with mine and my fathers belongings insitu. I was refused any refund
We fully appreciate and apologise for the cleaning problem experienced at our cottage. We employ the largest cleaner of holiday cottages in Norfolk and they have several mechanisms in place to ensure this scenario should never happen - to us or any other holiday cottage. We will be investigating this further with the cleaning company to ensure this never happens again. As you can see from historic feedback these incidents and very rare and had we been made aware action would have taken during your stay to rectify the issues. Once again, we apologise for the issues you had during your stay. Property Owner
Reviewed by SarahDec 2020
-
"The cottage hadn't been cleaned from the previous lodgers when we arrived."
It was extremely dirty, there were used towels and bed sheets with stains lying around... very disgusting. It took several phone calls and several hours to have the cottage cleaned. They were very apologetic and offered us a 30£ discount. However, taking into account we are in covid times, that's simply not acceptable.
We fully appreciate and apologise for the cleaning problem experienced at our cottage. We employ the largest cleaner of holiday cottages in Norfolk and they have several mechanisms in place to ensure this scenario should never happen - to us or any other holiday cottage. It is the first time in 5 years that is has happened to Broom Cottage. The cleaning company has apologised and recompensed for the inconvenience. They assure us this has not happened before and are investigating how it did happen to ensure there is no repeat occurrence at our cottage - or at any other.
Covid safety is the highest priority for us and we provide track and trace and sanitiser facilities for the cottage, which is cleaned in line with covid safety requirements after every visit. Property Owner
Reviewed by VanesaDec 2020
-
"We stayed at Broom Cottage ,Rodham in December 2020 ."
It was excellent , very quiet & peaceful which we like . All one needed was provided .
A nice welcome pack was provided which we appreciated .
There was also a wide selection of interesting books about the area ,good selection of board games & DVD"s .
Mrs Abbot was a very helpful lady also .
We certainly would like to visit this charming bijou cottage again !
Reviewed by PeterDec 2020
-
"The cottage is in a nice location at the end of the lane."
However, this cottage is in need of some TLC. The oven needs replacing as unable to read dials and also needs a very good clean; with oven trays being rusty. Skirting boards were dirty which need a good clean and paint.
The shower is very small and the seals are discoloured on the screen, which made it particularly unpleasant. We felt that the cottage was more suited for couples as we had a lot of discomfort and seating for 4 adults would be difficult. Bathroom is situated in the main bedroom however is shared between all guests therefore you have to walk into the main bedroom to get to it, which is very awkward. So if you come out of the twin room you will be entering the master bedroom which is again awkward.
Thanks for your comments Mrs Bush. We are continuously improving and redecorating Broome Cottage: in respect of comments made, oven trays have been replaced, the oven dial transfer replaced. The shower has been refurbished. Other new kitchen appliances (toaster and kettle) provided. Painting of the property was undertaken recently. Property Owner
Reviewed by PSep 2020
-
"Lovely little cottage."
Very well kept. Much more than expected. Had everything you need. Did not use a lot of stuff that we took because it was provided. Excellent
Reviewed by AndrewAug 2020
-
"The cottage in a good quiet location."
Cleaners left all cups and glasses dirty . Dishwasher required both salt or rinse aid which the cleaners should have noticed.
Doors especially upstairs need a coat of paint and shower not pheasant with cracked tiles and brown stained sealant.
The above not good but the worse part was the garden , obviously not been touched this year , full of weeds, over hanging hedges, rubbish cuttings from last year dumped at the side of the cottage . Broken tiles and sleepers .
The garden could be really nice if time and care spent maintaining it.
Reviewed by GeoffAug 2020
-
"Went for a short break check out was 10am had cleaning van at 9."
30am asking if we were going to be long! Felt we were rushed out a nice end to a relaxing holiday.
Reviewed by JoJul 2020
-
"The cottage is in a quiet lane, a peaceful location, and we enjoyed our few days here."
We went in March and the kitchen was very cold, having just a small floor-level fan heater. The living room and bedroom each had an electric radiator which were efficient, but we had trouble keeping the woodburner alight - either the dampers aren't working properly, the chimney needs sweeping or maybe the wood is too green. No lovely cosy fire unfortunately!
The kitchen is well-equipped, the bed and pillows comfortable. The garden is secure for pets. The stairs may be tricky for some as they are the traditional Norfolk winder staircase which are often found in these little cottages.
Thank you for your feedback. We are sorry for your difficulties regarding the wood. We buy from a different source now so hopefully this will not recur. We hope you enjoyed your stay otherwise. Property Owner
Reviewed by MarkMar 2020
-
"Very relaxing and quiet as we wanted peaceful surroundings."
The cottage was the right size for our base and we were close to shops when needed.
The local countryside was beautiful and we really enjoyed the whole cottage experience.
Reviewed by MarkMar 2020
-
"Great location for trips out, lovely and cosy cottage perfect space for family of 4."
Reviewed by IanFeb 2020
-
"A welcome pack would be nice, especially when arriving after dark on a Friday evening to find no milk, tea, etc and only kindling, no logs."
Perhaps a warning also about the low doorways. Judging by the comments in the Visitors Book I wasn't the only person to back my head on numerous occasions!
Reviewed by LezDec 2019
-
"Cottage warm and comfortable but settee very uncomfortable."
Unfortunately we have always had a welcome pack, if only milk and biscuits but there was nothing at all. Blind in kitchen broken, sink plunger very stiff in bathroom and bathroom door top hinge very loose. We left them note about these . Could have done with list of Doc, dentist, vets numbers. Couldn't find any or bin days.just little niceties we come to expect of Sykes
Thank you for your feedback. We are continuously improving and redecorating Broom Cottage: in respect of comments made, we have replaced the sofa (and chairs). We now provide milk and biscuits. Kitchen blind was replaced and the door hinge was fixed. The owners. Property Owner
Reviewed by WendyNov 2019
-
"Broom cottage was very comfortable & quite."
The only problem was the doors are very,very small, I'm 4ft 11& just could walk through. My partner is5ft 10 & he had a couple of nasty head bangs. Needs to be pointed out.
Reviewed by GillianAug 2019
-
"Headroom could be an issue for taller people as low door frames & beams ."
.. but a fitting feature for the cottage ... fortunately we are not tall people
Reviewed by IreneAug 2019
-
"What I most enjoyed about this gem of a cottage is its tranquility."
It is situated down a lane which is an unmade up Road so no passing traffic just the sound of birds. It has a very private garden backing onto a Meadow and there is also a Meadow at the front. The cottage is small but charming. Have already booked my next trip.
Reviewed by PaulineJul 2019
-
"We had a lovely 5 days at Broom Cottage."
It is a charming little cottage, the weather wasn't kind so we especially appreciated the log burner. The cottage is in a lovely quiet location, but well placed for days out with the dog, and we were super impressed with how dog friendly Norfolk is. We had everything we needed to self cater for the week, and everything was clean and fresh. There are instructions for all appliances and helpful guides in the welcome pack. We are planning our return visit.
Reviewed by AlisonMay 2019
-
"This a nice cottage in a good location, and with good facilities we particularly liked having a dishwasher."
The outside area was very private and we enjoyed sitting on the patio listening to the birds. The only reason we will not return is because we are getting old and I am almost 70 and my wife has severe arthritis in her hands and feet and we both found climbing the stair difficult.
Reviewed by RogerApr 2019
-
"Very cosy, comfortable cottage."
Thank you for the logs . . . . we enjoying making use of the log burner. Great location for birdwatching.
We did struggle a little with the shower - but that was a very minor point!
Reviewed by HeatherFeb 2019
-
"Broom Cottage is charming, very compact, but well set up with everything required."
The wood burner makes it cosy in the evenings and the enclosed garden is a great benefit, especially if you have dogs. The location is quiet and peaceful although just a few minutes walk to the Rainbow shop and the Crown pub, both excellent, plus the wonderful coastline and the many pretty North Norfolk towns and villages all within easy reach.
Reviewed by LindaSep 2018
-
"Lovely secluded cottage in a very quiet backwater."
Very picturesque and pretty. Great base for exploring the North Norfolk coast. Wells about 15 minutes away. The cottage was tastefully decorated with neutral walls and furnishings. Internet fast and strong (an essentail these days!).
The kitchen was well laid out with everything you would expect in a modern home. Clean and very functional.
The village was pretty with an excellent pub and Cafe. The pub was very tasteful with friendly staff. The holiday was very restful and our lovely Cavestie enjoyed the enclosed and safe back garden. Will use again.
Reviewed by IanSep 2018
-
"Village shop covered basic needs but has stopped selling papers."
Pub is good but the prices are slightly above average.
Reviewed by GeoffreySep 2018
-
"We had a fantastic week in late August at Broom Cottage."
Perfect for families with youngish kids, probably wouldn't recommend for four adults or families with older kids especially if they are tall. The back garden and patio were much bigger than expected which was nice. The kitchen was well equipped and everything was clean. Having read previous reviews we turned up with towels, dishcloths, tea towels and Cillit Bang mould remover etc but didn't need any of them. Handy for the north Norfolk coast including old Hunstanton, Brancaster and Cromer, our favourite was Wells / Holkham Bay but it was all lovely. The village of East Rudham is lovely too, with an excellent butcher who smokes his own bacon and the Rainbow Stores is brilliant too. The kids want to go back next year!
Reviewed by ChrisAug 2018
-
"Lovely cottage in a lovely location."
Only negative was they could do with replacing the sofa and shower.
Reviewed by EmmaJul 2018
-
"We were on a local painting course and the location suited us perfectly (just a 5 min drive to the school)."
We enjoyed visiting the beaches locally. We enjoyed seeing Walsingham and we also visited Holt. The cottage fulfilled our needs perfectly. Thank you very much.
Reviewed by JosieJul 2018
-
"Cottage was smaller than expected But we managed The garden was over grow with ..."
Cottage was smaller than expected But we managed The garden was over grow with weeds and brambles While we were out Someone came and cleared some of the weeds I think we should have been informed that they were coming Or should have been done on change over day There was also a lot of rubbish left outside the property We did clear up and get rid of most of it when bin men come But you don’t expect to clear other people’s rubbish
Reviewed by DavidJul 2018
-
"Lovely cosy cottage."
Very well equipped. Peaceful area and great for long walks with the dogs.
However the garden really needs urgent attention, could do with another 2 seater sofa rather than the single chair especially if there are 4 people staying. Baking trays need renewing !!!
We took our own sun loungers, pleased we did as the ones there were very dirty.
Reviewed by SueJul 2018
-
"The garden was in need of some tlc."
Very overgrown bushes and plants. Stinging nettles weeds and brambles all around the garden back and front. The cottage could have been cleaner. Dried dog food at the side of the fridge. Skirting boards very dirty. Shower cubicle by the sink disgustingly dirty. Second bedroom very basic. No wardrobe and put u up beds. Which were actually conformable. At truly gorgeous little cottage and in a very quiet location in a lovely village. Suitable really for two. Not suitable for a family of four. As there is not enough storage in the bedrooms and only one sofa and a single chair in the lounge. We had a lovely week in Norfolk and the weather was lovely too. My son hit he's head many times on the low door frames. So you must be careful of that.
Reviewed by LyndaJun 2018
-
"The cottage lacked TLC both in and out."
We only had one toilet roll in the bathroom. There were no bin bags in the kitchen, towels, dish clothes, or hand soap.After banging my head a couple of times on the door frame you do remember to duck. It was quite central to everywhere. We will definately visit Norfolk again, and stay at the cottage with the changes done.
The only down side to the holiday, we broke down on the way home but it was our last day, and we got home with thanks to the AA. This is our second time through Sykes and we will use them again next time.
Reviewed by RodneyJun 2018
-
"I think that people who have asthma should be warned that the bedding in made with feathers."
More than that in the small bedroom there is quite a lot of mould at the head of the bed and the inhabitant is therefore breathing in spores. It was a nice little cottage for two although the shower was very small and the kitchen could have done with a few more kitchen instruments. I liked the cottage but not the damp in several places.
Reviewed by CherylApr 2018
-
"The cottage was very charming but we hit on a problem as soon as we arrived on the Saturday."
The smell of damp in the kitchen was very strong and so I had a good look around to find there was a bowl under the sink overflowing with stagnant water complete with spores. I tried to remove the bowl but soon realised the S bend was obstructing it. Also I was mindful of causing a greater problem. I contacted you but did not hear further. I also tried to contact the owner but did not get a response. On the Monday I contacted you again and soon heard from the owner who then came over to deal with the problem. She arranged for a plumber to call the next day to fully resolve the matter. However the main issue here is that I should not have been faced with this problem. The management and cleaning is clearly lacking and it was quite apparent the bowl of water had been there for some time. I appreciate the weekly rent was quite reasonable but there is a minimum standard and quite honestly I felt that some furnishing was tired and dated ie bed and sofa.
Reviewed by PhilipMar 2018