Woodlands Retreat

4 Customer Reviews

• "This listing is incorrect there's no WiFi and the smart TV does not work."

  On site facilities are also incorrect, there is no sauna or gym and the new swimming pool is not finished. Staff said it will be complete by end of the summer. The house needs maintenance. The step into the conservatory is broken and has sharp plastic sticking out. The cupboards in the conservatory are unsanitary, full of dirt and there's alot of dead bugs. The house has had a general clean but it needs a deep clean as it's full of cobwebs and in general is dirty. There's damp in the corner of the living room. When we arrived the hot water wasn't working so we had to fill the kettle several times to boil so my son could have a bath. The heating was on and thermostat set to 24c but still the house was cold. And hot tub was cold. We asked at reception and maintenance visited the same day to fix a leaking radiator, rectified the problem with the hot tub and the fixed the hot water problem. After mentioning no WiFi for second time, the staff did give us a portable WiFi box which worked for one day and intimitatly worked for the 3 days we were there. Staff were very friendly and the maintenance man visited the next day to make sure that everything was working OK. The garden isn't fully enclosed as fences are broken and new fence panels are just placed there Instead of being properly fitted. Once the swimming pool is built, it would be a nice park to visit as there's no much else on site. However we will not be returning and I would not recommend to anyone to stay in this house with the current condition it is in. It needs a good clean, some things fixed and it'd be better if they make use of the empty tiled office space next to the conservatory. It's a cold and empty dirty room with potential.

  Reviewed by Lisa2.2★Mar 2024

• "Fabulous place !"

  ! We all absolutely loved it

  Reviewed by Mika5.0★Mar 2024

• "We booked Woodlands retreat for our family of 8."

  We thought the house was clean and comfortable and met most of our needs although kitchen equipment was limited.We like to cook as a family and seriously struggled with what was provided.We really liked the holiday park it was clean and the dog field and football pitch was a big hit.We would book this house again unfortunately the add on Sykes said the house had WiFi.It did not and of course this affected the smart tv as well.If you are considering booking this house you should check first with Sykes because their add is inaccurate.

  Reviewed by Alfred3.4★Oct 2023

• "Overall, it was a very nice house."

  However, there was a few issues. Despite being advertised the house has no WiFi and very little signal so data also doesn't work for the most part. The hall light is partially smashed, the hot tub was never maintained and became unusable by day 4. The location is beautiful and the park facilities are pretty nice. The conservatory side of the house also had not seen a hoover or cloth as it was covered in spider webs. The living/dining room was the highlight of the home and was a great size with comfortable seating for us all. All staff encountered were very nice however despite complaints about the hot tub, nothing ever happened even though promises were made.

  Reviewed by Lauchlan2.8★Oct 2023

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