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Maes Elwy

St Asaph, North Wales & Snowdonia (Ref. 986876)

4.2

Good

Sykes rating Icon/Rating/Sykes Icon/Rating/Sykes Icon/Rating/Sykes Icon/Rating/Sykes

  • Sleeps 29

  • Bedrooms 14

  • Bathrooms 10

  • Pets No

  • Show on map

Features

  • Off road parking
  • Garden / Patio
  • Washing machine
  • Dishwasher
  • Broadband / WiFi

Reviews & Ratings

Accuracy of the listing
Cleanliness
Comfort
Facilities

17 Customer Reviews

  • "We had a lovely stay at the house, I was worried some of my guest might have to share rooms but there were plenty."

    All rooms spacious and clean would stay again.

    Reviewed by SuzanneApr 2022

  • "Wonderful place to stay ,had everything we needed ,bar was fantastic kitchen dining room and lounge were large and ideal for hosting events such as my wife's 60th , bed rooms were all very nice with comfortable beds and washing showering facilities were plentiful."

    Reviewed by JohnJan 2022

  • "Stunning house, we visited for my daughter’s 21st birthday, 28 of us in total, the house is so big we didn’t even see the children."

    If we had to moan about anything then it would be we couldn’t get hot water to run a bath, showers were ok and a couple of the bedrooms were cold, with the radiators not working, a heater was in one room which was fine. Would definitely book again. Outstanding facilities I.e ice machine. 2 dishwashers, the bar fridge, Conservatory

    Reviewed by ChristineJan 2022

  • "This is a great property, but there are a number of things that stopped this stay being the amazing story it should have been."

    Downstairs the facilities were fantastic. The large kitchen was well stocked with crockery, cutlery and utensils for our large group. The large lounge and dining conservatory were two of the main reasons for choosing the property as we wanted to be able to eat meals and socialise all together. We also loved the bar area and the table tennis table - wish we'd know about this in advance as we would have brought bats! When we arrived the house was freezing with no instructions on how to operate the heating and we had to contact the owners, via Sykes (the Sykes employee was very helpful and sorted our issue quickly), who said it was due to an employee not being able to get to the house to turn it before we arrived. The sleeping areas were disappointing. We chose the property as it had a large number of bedrooms to accomodate our party and we looked at the layout of bedrooms in the listing and pre-planned our stay accordingly. We needed 11 rooms to adequately accomodate the numbers and needs of our party. We particularly liked the advertised and pictured 'Pull out trundle bed' in room 13 which was next to a double room. This was perfect for a toddler and parents in our group. However, on arrival we found the 2nd floor locked and inaccessible which meant we only had access to 10 bedrooms. We had to re-configure our sleeping plans and some people who had expected a single room had to share. The owner was unwilling to open the upper floor for us as she claimed there were enough beds for 17, which while technically true it is not as the house was advertised. Two of the rooms on the first floor are bunk bedded rooms. Our party was mainly adult couples and single adults, none of whom were expecting to be in bunk beds. The trundle bed was on the 2nd floor so we ended up with a toddler in a bunk bed room, which was far from desirable. If rooms will be inaccessible this should be made clear in the listing. As the weekend went on it also transpired that one side of the house, approximately 4 bedrooms, had no hot water and the advertised bath also had no hot water. One room was also extremely noisy and the occupants of that room also chose to go and share another room rather than cope with the noise which appeared to come from the plumbing. With the top floor inaccessible, there were no other options available to us. Additionally, one of our party is disabled, but can manage steps with assitance and sticks. Most of the staircases had a banister and our family member could climb them unassisted, but the small staircase to the 'accessible room and bathroom' did not have a handrail, so our family member was trapped in their room until they could be assisted. Some of the electric points in the bedrooms were also unreliable and needed to be 'hit' regularly during use as table lights kept flickering. Many of the electric light switches seemed to be in odd places. Some other more minor points - the fridge in the bar area was very, very noisy. The fridge in the kitchen had an unreliable seal which we had to constantly fix. Several of the double glazed windows didn't shut properly. If they closed at the bottom they had a gap at the top. Several rooms seemed to have sheets that were too small for the beds and constantly pinged off at the corners through the night. Overall we enjoyed our stay and the house is a great property with great facilities. It was disappointing that as well as not having access to all the bedrooms and the plumbing issues, lots of things which could probably be easily remedied detracted from this being a 5 star holiday.

    Fortunately, from this feedback it would seem that the party were happy to praise the fundamental parts of the accommodation, however, it's never good to receive feedback about problems which could easily have been quickly rectified had the clients referred to the signs in the house which clearly informs them to ring me on my direct number if they have a problem "however large or small", "such as a bulb or a lighting issue" "I will rectify it as soon as possible". These clients clearly ignored this advice and contacted sykes instead which inevitably resulted in delay, and disappointment. However, I feel I must respond to their feedback concerning the number of bedrooms, we were informed that there was a party of 15 adults, 1 Child and 1 infant, and as the owner relations team at sykes had informed us in the past, we only require to have enough bedrooms available for the party, if we were notified that the party wanted access to all 14 bedrooms, we would of prepared them Finally, In their feedback they concede "that most of the issues could easily have been resolved", this is so true, however, we were not given the opportunity to do so. Property Owner

    Reviewed by RuthJan 2022

  • "We had a lovely Christmas in the property which was perfect for us."

    The children of which there were 12 under the age of 11 loved it. Shame we couldn’t enjoy the large garden, but that was due to the weather. Plenty of parking & lots to visit locally. Although we travelled 200 miles to get there it was worth it & we would certainly consider going back

    Reviewed by JeanDec 2021

  • "Had a great weekend at mae elwys for my wife's 40th."

    The only thing that let it down a bit was the decor in the rooms and the beds were a bit uncomfortable. Apart from that everything was great

    Reviewed by AndyOct 2021

  • "Very comfortable very happy with everything."

    Some minor problems, main light in bedroom one not working. Blind needing adjustment in top floor room. Some toilet seats need adjustments. We were more than happy overall and may consider visiting again.

    Reviewed by JoanOct 2021

  • "This house had many benefits for our family: large conservatory so we could eat together, great lounge space and plenty of bedrooms."

    The children loved the garden and explored it with delight. It seems to me that the property is set up for celebrations more than a family holiday. There were, for example, hundreds of glasses but not enough bowls for us to all eat together. The owner rectified this the day after we reported it. The kitchen was not practical for large family catering. It lacked basic equipment like a vegetable peeler and enough large pans/trays to cook with. There was minimal storage space for food so we used the utility room as a larder. We made the assumption, based on the description of the house, that wheelchair ramps and mention of a wet room for those with limited mobility, meant that our disabled family member could access a suitable bedroom. This was not the case. The room was up two flights of stairs. He had to be carried in a ambulance chair which was provided. Whilst we managed this, it was not easy. The description needs amending as other people may reasonably make the same assumption as us. I found dealing with Sykes cottages over this issue frustrating and time consuming. We have used Sykes for many years and this was disappointing.

    Reviewed by ElaineOct 2021

  • "Wow!!!"

    ! What an amazing property! Would highly recommended for a celebration! We were were there celebrating my parents wedding anniversary and we had a great time! Cocktails at the bar, our very own race night in the conservatory and lots of karaoke! We are defiantly going to hire the cottage again!

    Reviewed by CharlotteOct 2021

  • "Lynn at maes elwy was great."

    . The accommodation was well more than expected, they have everything needed for an comfortable stay. Would definitely pass this info on, and have done brilliant thank you. Dave Whitehead.

    Reviewed by DavidSep 2021

  • "The stay was amazing, the house exceeded our expectations."

    We all enjoyed the stay and made use of all the facilities. I cannot recommend this place enough. However, one room for improvement is ensuring there are locks on the some of the rooms upstairs. For example, the communal shower near the front of the house did not have a lock hence this comment. Other than that, this place is amazing and we will be back very soon!

    Reviewed by KamalAug 2021

  • "We have just come back from our four-night stay at Maes Elwy and would like to tell you about our underwhelming experience."

    Below are some key points that we raised to the owner whilst we were there. Lack of towels: Upon arrival and after allocating rooms to each other we realised that there were not enough towels for our group. The booking was for 20 people and we had enough towels for approximately 10 people. We called the owner Lynn to notify her, and she replied that there wasn’t much she could do because the previous group stole them. That as a response was frustrating because she knew that there were not enough for our group and still did not get additional towels beforehand. Lynn said she could try and bring some the following day but that didn’t help as people were looking to shower that day after a 5.5 hour drive and also some of the group were climbing Snowdon very early the next morning and wanted to freshen up before that. A few hours later Lynn’s husband did bring some additional towels but informed us that some of them had holes in them! This was again very poor from a hosts perspective as first we had to chase them for missing towels (that they knew were missing and then brought some with holes in them). Dirty Cutlery and utensils: We were getting ready for food and when we opened the cutlery drawers we saw lots of dead flies in there. The cutlery was also really filthy (we have a photo to show this). We again messaged Lynn to inform her of this and her response was again not very helpful. We have screenshots of the messages and responses. We ended up having to clean all of the cutlery and plates etc and never put them back in the drawers/cupboards after being washed. We kept the cutlery in our own container on the dining table and left the plates and mugs all piled up for the duration of our stay. This way we knew they were clean. As you can imagine this was not a great way for us to stary our holiday. Lynn never responded to our messages with regards to us having to re-wash everything before we could use anything. Mouse: On Saturday someone spotted a mouse in the large sitting room. Someone else spotted one (might have been the same one or another), a short while later in the same room. We were horrified to see this as we have never stayed anywhere with mice before. We were too slow to take a picture but did inform Lynn of this. She said she could send a pest controller round, but we didn’t want that due to having small kids with us. She also said it was a woodlands area, so mice could appear! This was not helpful to say the least! We never used the large sitting room again and kept the door closed permanently to make sure the mouse/mice didn’t get out of the room and into other areas. We also never left any of our belongings on the floor at all. BBQ: On the property description it mentions a bbq. We had taken lots of food to cook on the bbq but upon looking in the garden we spotted that there was a very small rusty old bbq that we couldn’t really use. We looked around thinking that there was another one somewhere but there was not. We ended up having to buy disposable bbq’s to use instead. This was again a very big inconvenience as we were expecting a fully working bbq in good condition that we could use. Lynn did give us some cash to make up for having to purchase disposable bbq’s. General cleanliness: We found the generally cleanliness of the property a lot to be desired. There were cobwebs everywhere (inside and outside) and it looked as though the property had not been cleaned for quite some time. The irony of this is that we were not allowed to have a late check out after being told that it takes a long time to thoroughly clean a property of that size. I hope the next group got this type of cleaning as we did not. One of the en-suites had nail clipping in it (we have a photo that was sent to Lynn). There were dead flies, dead wasps/bees all over the place, not to mention the mouse/mice. To summarise, we were really looking forward to the break as a large group but unfortunately the items mentioned above really put a dampener on things and ruined what was meant to be a lovely family getaway. The responses from the owner (via text, on the phone and in person) were not helpful in the slightest and not what we expected from the owner. Despite coming to see us on Sunday the owner did not apologise once for any of the things that we raised. We paid a lot of money for this booking and did not get what we paid for. From the moment we walked in and saw the dirty state of the property, things went downhill. I understand that you are not responsible for the property itself but if this is the type of property that you have on your books, we would think twice before booking again. The current times mean that deep cleaning is a MUST and it seems as though no one had bothered to clean this place at all, let alone a deep clean. We have had a few staycations this year and have never had an issue with the cleanliness of the accommodation as all have had deep cleans beforehand. The Owner Lynn did ask us how much compensation we would like when she saw us on Sunday and asked us to liaise with you. I look forward to your swift response. Regards, Nikhil

    Reviewed by NikAug 2021

  • "Cottage is really nice and rooms are really good and very comfortable to sleep."

    Very nice and big place to play outside for the kids and adult. The cottage is situated very short drive to beach and other attractions. It’s really large semi detached house for the big party. On the listing it’s says no WiFi but there is WiFi. One more think I would like to say the Cottage owner lady was really nice and friendly and so helpful. Definitely go to this cottage again.

    Reviewed by RazeenJun 2021

  • "This place is awesome if you are a big group."

    We were only 18 hence we booked this. And they we had a couple who care for a night only but still enough room for more. So overal we had a fab experience. The only few things were as it’s next to fields etc - plenty of spiders etc inside but that’s one of the last worries for us. The beat time we had as a group holiday as been to many of them but I reckon this was one of the best!!! The bar area is fabulous plus point as it’s so easy with fridges u see it. Hence it’s a proper bar!!!! The rooms were very good size and met all expectations!!!! So overal fab stay!!!!

    Reviewed by SAug 2020

  • "Maes Elwy a beautiful house plenty of space."

    lovely decked area outside. The bar area was a great plus to get together at night. The conservatory was a plus with a table tennis table in which came to great use, also easy to take outside on the decking. Kitchen very nice bigger than what we thought. utility room with with washer dryer big chest freezer in plus ironing board etc. The house was like a maze so many rooms to enjoy. Credit to the owner

    Reviewed by CaroleAug 2020

  • "The listing isn't quite accurate and doesn't give the house the justice it deserves."

    Despite what the website says i can confirm there is Wifi in the house. there is a beautiful kitchen with a large chest freezer. There is also an eating area in the conservatory for at least 30 people and more. The owner is a lovely accommodating lady and the rooms were all clean and tidy. Overall I was very impressed and we have a lovely time.

    Reviewed by LeahAug 2020

  • "The house was perfect for a large group, good size and nicely decorated with little quirky features, the bar and conservatory were great features and the focul point of our evenings."

    facilities were good and the kitchen was well equipt. All towels, bedding, toilet roll and cleaning equipment were provided which made life easier plus there's a utility room room with washing machine and drier. Plenty of bathrooms and WiFi (which we weren't expecting from the listing). The hot water didn't really work downstairs but apart from that everything else was spot on. Before the holiday I requested pictures of the kitchen and details of facilities in the kitchen so we could plan our catering, I could not get these and it felt like customer service staff didn't want to help me with this. Was expecting something dire but actually the kitchen was OK. Not sure why it's top secret. Anyway I can confirm that the kitchen is good and has everything needed for catering for a large group. Overall had a fantastic weekend in a lovely house in a beautiful part of the country.

    Reviewed by LaurenFeb 2020

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Summary

  • Fourteen bedrooms over two floors
  • FIRST FLOOR - 1 Super king (En suite shower, Basin & toilet). 2 King size double (En-suite toilet/basin). 3 Double with basin. Bathroom next to bedroom 2 & 3 with bath, WC & Sink. 4 Double with sink. Large bathroom between bedrooms 4 & 5, with walk in shower, double sink & WC. 5 King-size double with sink. 6 Twin (can be made into king-size double) with cloakroom WC & Sink. Shower (between room 6 & 7) with walk in shower. 7 Triple bunk (En-suite cloakroom, basin/WC). 8 King-size double (En-suite with basin and WC) 9 King-size double (En-suite wet room shower, basin and WC). 10 Family room with two children's bunks and double basin. SECOND FLOOR - 11 King-size double( En-suite cloakroom, basin/WC). Bathroom - Shower, basin and WC. 12 King-size double. 13 Pull-out trundle bed. 14 King-size double. 2 x ground floor cloakrooms. Kitchen/diner with gas fire
  • Utility
  • Sitting room
  • Conservatory/dining room
  • Snug
  • Bar
  • Drinks wash room
  • Library
  • Function/conference room
  • Property heating: Electric, other heating sources: Gas Fire
  • Electric hob and an electric oven/grill
  • Fridge Freezer
  • Washing Machine
  • Tumble Dryer
  • TV
  • WiFi
  • Table tennis with bats and balls
  • Fuel and power inc. in rent
  • Bed linen and towels inc. in rent
  • Parking
  • 2 x Gardens
  • Sorry, no smoking
  • Shop within 2.2 miles
  • Pub within 1.9 miles
  • For guests with limited mobility, please contact our reservations team to discuss any specific requirements you may need to ensure the property will be suitable for your stay before booking
  • Note: All rooms will be available for all bookings, regardless of party size

The property

Nestled within its own private grounds, surrounded by stunning North Wales countryside, this wonderfully appointed house offers a beautiful holiday home to be shared with your loved ones, on the fringes of St. Asaph.

This stunning property is accessed via a long track, opposite the Tweedmill Shopping Outlet and Llannerch Golf Course, and is well-suited to families and large groups of friends looking to celebrate a special occasion, or simply make the most of this enviable location.

Hosting 14 well-presented bedrooms over the first and second floors, many of which boasting handy en-suite facilities, you can truly make the most of each and every corner.

One of the first floor bedrooms occupies an en-suite wet room for those with limited mobility.

The ground floor is dominated by a large sitting room, which is the ideal space to gather in the evenings and relax, with a lovely feature fireplace, a huge, wall-mounted TV and a window seat that stretches across the deep bay window.

The most striking feature about the living room, other than its size, is the grand chandelier hanging from the ceiling, which is said to be from Terminal 1 at Manchester Airport.

Equally as grand and sociable is the large conservatory/dining room, a lovely space to enjoy a delicious feast and take in the outdoor scenery all-year-round.

Later, you can pour yourself a drink at the bar and move outside onto the decking to admire your surroundings, or find yourself a quiet spot in the snug or library and curl up with a good book.

Special occasions can be celebrated in the bar and conservatory areas or you can organise something spectacular in the functions room, which is located in the outbuilding.

With a DJ booth on the first floor of the building, toilet facilities and a kitchenette, you have all you need to throw a birthday bash or surprise anniversary party.

The gardens are massive and surround the house with a decked patio to the rear, gas heaters and wheelchair access for those less able on their feet.

You can have picnics on the lawn while the kids let off some steam, and later you can spend an afternoon at the Tweedmill shopping outlet or enjoy a round of golf.

There are many more attractions and useful amenities close by; St Asaph has a selection of traditional pubs and gift shops to discover, while the picturesque North Wales coast has golden beaches, beautiful walks and the Welsh Mountain Zoo at Colwyn Bay.

You cannot miss an opportunity to explore the Snowdonia National Park during your stay, with the highest mountain in England and Wales and the largest natural lake in Wales.

Choose this stunning retreat for an experience you'll never forget.

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About the location

ST ASAPH

Denbigh 6 miles; Chester 28 miles.

St Asaph, though small, was awarded city status in 2012, even though it boasts a population of little over 3500 occupants. Lying in the Vale of Clwyd, six miles between Denbigh and the coastal town of Rhyl, in North Wales, St Asaph enjoys a strategic location overlooking the rivers Clwyd and Elwy. The city offers delightful riverside parkland and a children’s play area with picturesque river walks where you may see kingfishers, sparrow hawks and buzzards. St Asaph is home to a historic cathedral, dating back 1400 years in areas and holding the reputation of being the smallest, ancient cathedral in Britain. It is also renowned as the location where the Bible was translated into Welsh in the 16th century. In September, the city comes alive with the arrival of the North Wales International Music festival, which takes place across numerous locations, culminating for the last few years in a television finale, broadcast from the cathedral. St Asaph offers numerous amenities and activities, from traditional pubs, to gastronomic dining experiences, numerous craft and gift shops and local clubs offering a 9-hole golf course, horse riding, angling, and crown green bowling, as well as a thriving leisure centre and the Tweedmill Retail Outlet. A superb holiday location for exploring this picturesque area of North Wales.

Region Information

Please Note - For guests with limited mobility, please contact our reservations team to discuss any specific requirements you may need to ensure the property will be suitable for your stay, before booking.

Please Note - Although this property has a first floor bedroom with an en-suite wet room, this is only suitable for those with limited mobility and for guests who are able to manage the stairs to the first floor. The gardens that surround the house with a decked patio to the rear, have wheelchair access for those less able on their feet.

Please Note - There are no ground floor bedrooms at the property.

This property offers the following short breaks:

  • Winter
  • Off-season
  • Last minute
Book with confidence
If your booking can't take place due to a COVID-19 lockdown in the UK or Ireland, you can request a change of date or receive a full rental charges refund.

Owners may request any evidence that they reasonably require before making a refund. Sykes Holiday Cottages is not agreeing to pay or guarantee any refund from the Owner to you under this Book with confidence.
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