-
Verified booking
"Didnt enjoy continually picking up feathers from sofas."
Dear Mr Jones, thank you for taking the time to share your feedback. We were sorry to learn that your stay did not fully meet your expectations, as we usually receive 5-star ratings for cleanliness, comfort and accuracy of our listing.
We were pleased to see that you rated our wonderful facilities so highly, and are glad that aspect of your stay met your expectations.
Your comment about feathers on the sofas is something we have not come across before, and we would be very grateful if you could share a little more detail to enable us to look into this and ensure it doesn’t happen again. Please do contact Menai Holiday Cottages.
We always encourage guests to let us know of any concerns during their stay so that we can put things right straight away. We would have appreciated the opportunity to do so for you.
We truly value your feedback and will continue to work hard to ensure every guest enjoys the best possible experience with us.
Property Owner
Reviewed by Paul4.1★Aug 2025
-
Verified booking
"Really lovely lodge on a small, quiet site, with all the things we needed in the kitchen."
Comfy sofas and patio set with cushions and loungers was a bonus. Good, clean bathrooms. Our teens were grateful for excellent WiFi too. We used the pool almost every day, it was really quiet. Thanks for the tips for the beaches, nice to read in the folder rather than looking online. The only small downside was that the twin room was noisy when trying to sleep due to the fridge freezer on the adjacent wall, but not sure what could be done about this. A great holiday and would definitely recommend this lodge and the park in general.
Thank you so much for your lovely review – we’re delighted you had such an enjoyable and relaxing stay. It’s great to hear the lodge met your needs and that the little touches, like the beach tips and outdoor seating, made a difference. We really appreciate your note about the fridge noise near the twin room – while some things are a bit tricky to change, we’ll certainly look into ways to minimise any future disruption. We’d love to welcome you back again!
Property Owner
Reviewed by Miranda5.0★Jul 2025
-
Verified booking
"We loved this property the site was friendly and welcoming we absolutely love ..."
We loved this property the site was friendly and welcoming we absolutely love being able to use the pool
It’s just a shame that they not allowing dogs to stay as we would have booked again for next year
Had to find another property that was disabled friendly and pet friendly too
Thank you so much for your lovely 5-star review! We’re so pleased to hear you loved Fairview Lodge and enjoyed the friendly, welcoming site — and we’re especially glad you made the most of the gorgeous pool during your stay.
We completely understand how important it is to find accommodation that suits all members of the family, including the four-legged ones! We’re delighted to let you know that we now welcome dogs — one large or two small — so we truly hope you’ll consider staying with us again in the future.
Thanks again for your kind words, and we hope to welcome you back soon!
Property Owner
Reviewed by Jennifer5.0★Jun 2025
-
Verified booking
"General cleaning ok, however a clean on the cupboards above the hob would be nice."
Everything else brilliant, lodge very well equipped and comfortable. Site and facilities ie, pool and grounds excellent. Would stay again if your way again
Thank you so much for taking the time to share your feedback following your recent stay at our lodge on the Llyn Peninsula. We’re absolutely delighted to hear that you found the lodge to be comfortable, well-equipped, and that you enjoyed the excellent facilities and surroundings on site – it really is a special place, and we’re so pleased it made for an very enjoyable stay.
We truly appreciate your kind comments and also your helpful note regarding the cupboards above the hob. Please rest assured we’ve already shared this with our cleaning team, and will ensure this area receives that extra attention going forward – feedback like yours genuinely helps us maintain the high standards we strive for.
It was a pleasure to host you, and we’re so glad to know you’d consider staying with us again if you’re back in the area. You’d be most welcome.
Property Owner
Reviewed by Andrew4.7★May 2025
-
Verified booking
"Our second stay at Fairview lodge didn't disappoint."
Clean, comfortable and well equipped, Fairview Lodge has the best position on this quiet tranquil site.
The owner has thought of everything you might need for a relaxing holiday, including bowls and blankets for your doggy companions.
The site is clean and well maintained, has some great areas for exercising your dog or just to walk and enjoy the peace, wellies are a must in a couple of the fields.
The site is a great base for exploring the wider peninsula, fabulous long flat woodland walk from nearby Chwilog, and, as there's very little light pollution, the night skies are stunning.
It’s always lovely to hear when guests appreciate the little touches that make a stay more comfortable and personal. We take great pride in ensuring the lodge is a warm, welcoming space, and it means the world to know that came through during your visit. We agree those stars are rather special!
Thank you again for taking the time to share your experience. We very much hope to welcome you back soon for another relaxing escape for some peace & tranquility.
Property Owner
Reviewed by Lynn5.0★Apr 2025
-
Verified booking
"We had a wonderful stay at Fairview Lodge, enjoyed by all of our family."
Perfect location and great facilities - the pool was a firm favourite with our children! Thank you
We’re so pleased you made the most of the location; having the pool just a stone’s throw away really is one of our favourite features too. Whether it’s an early morning walk on the beach or a sunset dip in the pool, there’s something quite special about our lodge's location. Thank you for taking the time to comment! We hope to welcome you all back one day soon!
Property Owner
Reviewed by Jemima5.0★Apr 2025
-
Verified booking
"Fabulous lodge in a quiet location yet close to the beaches."
Very well equipped with additional touches making it feel a home from home. Would definitely return!
Thank you ever so much for your wonderful review. We’re absolutely delighted to hear you enjoyed your stay and that the lodge felt like a home from home — that’s exactly the feeling we hope to create for every guest. We hope to welcome you back soon!
Property Owner
Reviewed by Leesa5.0★Apr 2025
-
Verified booking
"The bed in the en suite bedroom needs a new mattress"
Thank you for choosing to stay with us and for taking the time to share your feedback. We’re pleased to hear that you enjoyed your stay overall.
Regarding your comment about the mattress, we would like to reassure you that the lodge, including all its furnishings and fittings, is three years old. We take great care in maintaining the property to a high standard, but we will certainly review your feedback to ensure the comfort of our future guests.
We hope to welcome you back again soon.
Property Owner
Reviewed by Martin4.4★Sep 2024
-
Verified booking
"Beautiful lodge
Very well equipped
Comfortable and spacious
Great location"
Thank you so much for your wonderful feedback! We’re delighted to hear that you found the lodge comfortable, spacious, and well-equipped, and that you enjoyed the great location.
It’s always a pleasure to know that our guests have had such a positive experience, and your kind words truly mean a lot to us.
We hope to have the pleasure of welcoming you back in the future!
Property Owner
Reviewed by Colin5.0★Sep 2024
-
Verified booking
"What an amazing lodge!"
Everything you needed was there.We had an amazing week’s holiday together as a family of 3 generations 77year old to 26 year old and we all loved it. Would highly recommend.
Thank you so much for sharing such lovely feedback, it's greatly appreciated. And how wonderful that all three generations had such a good time. So pleasing you all had an amazing holiday in our lodge! Thanks again. :)
Property Owner
Reviewed by Andrea5.0★Jun 2024
-
Verified booking
"We all really enjoyed staying at Fairview lodge ."
It was in a lovely position and the site very well maintained. The lodge was spotless and very well equipped . Thank you for letting us stay.
You're more than welcome and we're glad you all enjoyed your stay. Many thanks for the excellent feedback. :)
Property Owner
Reviewed by Susan4.7★Jun 2024
-
Verified booking
"Beautiful place, well kept with everything you could need."
Would highly recommend and would definitely stay again. Thank you.
Many thanks for your excellent feedback. We’re very pleased you enjoyed your stay with us and would love to welcome you back again! :)
Property Owner
Reviewed by Susan4.4★May 2024
-
Verified booking
"Excellent property, well equipped and very comfortable."
The position of the lodge is perfect and the whole site is well maintained and pleasant.
Thank you for your very positive feedback. We’re really pleased you enjoyed your stay with us. :)
Property Owner
Reviewed by Lynn5.0★Apr 2024
-
Verified booking
"Had a very lovely and relaxing week with the family, kids loved it and area was very quite and lovely."
Had a lovely view of the pond which was bery relaxing just sat outside. Not far from village which was very handy. Lodge itself was very warm and comfortable. Would highly recommend this lodge and area for a nice relaxing break away.
Thank you for your delightful feedback. We’re thrilled to hear that you and your family had a lovely week at our lodge. It’s wonderful to know that the children enjoyed themselves and that you appreciated the tranquil lodge park and the view of the pond. We’re also pleased that the lodge’s proximity to the village was convenient for you.
Your kind recommendation means a great deal to us. We look forward to your return for another enjoyable break in the future.
Property Owner
Reviewed by Patrick5.0★Nov 2023
-
Verified booking
"The lodge was beautiful."
Very spacious had a brautiful view and could not fault it.
The site was very quiet and well maintained. The groundmen were lovely and the other visitors made you feel at home.
We would recomend your cabin and the site to friends and family.
It was near to our favorite town Llandudno and within easy reach to other villages we had not been to.
Thank you for a lovely experiance
Many thanks for your lovely comments. We'd be delighted to have your friends and family stay with us, so thank you for the recommendation! And we've passed your compliments on to the site staff, who do a great job keeping it so nice and tidy. :)
Property Owner
Reviewed by Julia5.0★Sep 2023
-
Verified booking
"We had a great time was nice and clean everything needed was there just the pool ..."
We had a great time was nice and clean everything needed was there just the pool was not heated as it said heated we have reported to reception other than that area was beautifull and clean we highly reccomend thankyou for everything will go back there again sometime lots of places to visit there still
Many thanks for your feedback and we really appreciate your recommendation! The pool issue was fixed but it took some time to warm up being so large, so we hope it didn’t cause you too much inconvenience l. You’re welcome back anytime!
Property Owner
Reviewed by Perihan5.0★Aug 2023
-
Verified booking
"After many fantastic holidays in Sykes Cottages, I am disappointed to be submitting a negative review."
However, I feel it’s important to state the facts so other families in our situation are not left disappointed.
We booked this holiday after searching through the Sykes filter for properties will pools. My sons love swimming, so the heated pool was a major factor alongside the wonderful countryside and beaches of North Wales.
Unfortunately, on the evening of arrival we discovered the advertised ‘heated’ outdoor pool was freezing cold and unfit to swim in for more than few minutes. We reported this to the park reception and was informed that the broken piping was on order, and they would fix it over the next few days. It was fixed on the day that we left.
On reporting this to Sykes, we were informed that the parts were on order and 20 degrees was plenty warm enough to swim in. My shivering 7 and 9 year boys confirmed that it was not.
When I tried to resolve this with Skyes I was reprimanded for charging my electric car at the lodge and informed it was a fire hazard. No where in the site rules or Skyes description was it made clear that electric cars cannot be charged on site. They even had a charge point behind reception. Access to the charge point was not offered as an alternative.
We paid 3 times the normal fee to book this property in the school holidays. I would expect all the facilities to be available and in good working order. Correspondence from Sykes stated: We do appreciate the inconvenience you faced when you found the swimming pool to be unavailable. The owner made it possible for you to use a hot tub as an alternative.
The access to a hot tub, for one evening, does not compensate for a week’s missed swimming.
Really disappointed.
Thank you for taking the time to post your comments. This is the only critical review we’ve had, but we’re sorry you were disappointed with aspects of your stay at our lodge.
Your first point relates to the issue with the pool heating, which unfortunately was something beyond our own control. Whilst it is regrettable that the pool was not heated to its usual temperature, exacerbated by the very cold weather, the Sanctuary Park team worked hard to get the problem remedied as soon as possible. Our understanding is that the Sanctuary offered you use of a hot tub in the lodge opposite, until the pool heating was fixed, although unfortunately this did take longer than they expected.
You also refer to electric car charging. As a point of fire safety for you, your family and for other park owners/users, we requested that you cease charging your vehicle from an extension cord, plugged into an internal lodge socket. Neither we, nor the Sanctuary Park, advertise car charging points as a service, so we were surprised you assumed this would be the case, without prior clarification. Charging of electric vehicles is not permitted and is not covered by our insurance. We’ve taken your comments on board and asked Sykes to make this explicitly clear on our lodge information page.
Finally, our lodge pricing is managed by Sykes Cottages which uses an algorithm to set prices on a week-by-week basis. Our rates are therefore related to dynamic supply and demand calculations, which are professionally managed. These do thus reflect price differentials seen during school holiday periods, which is the case with all other holiday properties, both in this country and abroad.
Property Owner
Reviewed by Andy2.2★Aug 2023
-
Verified booking
"Fabulous lodge on quiet, well maintained site."
Lovely heated outdoor pool area. The property is very central, 5miles to Pwllheli and same to morfa Nefyn. Highly recommended.
Thank you for the positive feedback. We’re very pleased you enjoyed your stay with us. :)
Property Owner
Reviewed by Gillian5.0★Jun 2023
-
Verified booking
"Beautiful lodge with lovely surroundings."
The lodge was kitted out with everything you need, especially in the kitchen. Outside they had very comfortable chair and we enjoyed eating outside or just sitting and reading. The lodge was very clean on arrival and the beds were very comfortable. It was very quiet not many people there, we loved having the swimming pool to ourselves on most days. Everyone is very friendly from the ground staff to the people staying in the lodges. Waving out to you as you passed. Took us a while to figure out how to get out and made a few wrong turns but soon figured it out. Might be helpful if they had exit signs. I know the area well as my family used to live in Pwllheli, the beaches are amazing and only a short drive away from the lodge. Highly recommend stay if you like comfort and peacefulness which is just what we needed.
Many thanks for your detailed feedback. We’re really pleased you enjoyed your stay at the lodge and park. :)
Property Owner
Reviewed by Shan5.0★Jun 2023
-
Verified booking
"Credit due to the owners of this amazing lodge,it was exactly how it looked on website."
Many thanks for the feedback, and for your kind words. :)
Property Owner
Reviewed by Gerald5.0★Apr 2023
-
Verified booking
"Lovely lodge on a quite park."
We had a lovely family holiday with grandchildren and our dogs. Lots of walks on the beaches. We had a click and collect slot for Asda for our shopping which is not far from the lodge.
We're really pleased that you enjoyed your stay. Many thanks for the feedback, and for the helpful tip!
Property Owner
Reviewed by Valerie4.7★Apr 2023
-
Verified booking
"The lodge was lovely my only gripe would be the settee back was too low for me but other than that it was fantastic and would book again."
Many thanks for your feedback, which we greatly appreciate. We're very pleased that you enjoyed your stay with us, and we'd look forward to having you visit us again. The lodge came fully furnished when we purchased it and the settee seems to be standard in all Oslo Lodges. But we'll certainly take your comments on board when it's time to replace the furniture. Thanks again for staying with us and for taking the time to send us feedback.
Property Owner
Reviewed by Dean4.4★Apr 2023
-
There are no reviews featuring this term
Show all reviews