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"Bath Towels were smelly."
Kitchen Utensils were opaque/ not washed properly. No kitchen towel/ even a single. Kitchen lights were broken. No bin bags provided to change. Very old/ scratched cup/ you won’t like to drink tea. Floors were too creaky/ you cannot walk when children sleeping. Open wires bunch under tv/ dangerous for young children. Heating was not going above 17 INTERNET was off and on and you do not have mobile internet on EE and VODAPHONE. Laundry stand/ they provide, already broken so no use. Property is good and close to other towns and facilities but they have major Maintenance Issues.
The only complaint from this family, with 5 young children, was received on the second night.
Our phone rang 4 times starting from around 10:45pm. The guest was unhappy about the disruptions in internet connection. He inferred angrily that we had a cheap package and demanded that we check with the provider the next morning. The disruptions were likely to be the result of the (then) storm Babet. The internet provider confirmed that the limit and speed were at the highest level and internet package possible and that the guests had 6 devices in use.
The remaining complaints were received after the guest’s refusal to pay for extra cleaning costs and a missing item.
Towels: All towels are machine washed with softener and tumble dried. Tea towels and extra dish cloth were provided.
Kitchen ceiling Lights: The guest had been informed before arrival that 2 of the 5 lights were out. We sought permission for an electrician to fix them but the guest did not want to be disturbed during their stay. Lights have since been fixed.
Floors: All bedrooms are carpeted. The lounge, passage ways and the dining room have engineered wood. There is underfloor heating throughout.
Laundry airer: Serviceable despite a detached hook (as shown in the photos to Sykes). Now replaced.
Extension wires for TV etc.: The guest provided 2 pictures showing wires (out of reach, under a heavy glass table) which had been pulled out with food particles around them. We cannot control where children crawl. However, we shall look into the possibility of covering all connections.
Bed bites: No pictures nor medical report received. We have since sent photos to Sykes showing no sign of any bugs.
Bread Bin. In working order before check-in with cakes inside. The guest’s picture showed its broken state due to a loose nut. It has since been repaired.
We can only deal with facts but not fabrications.
This site has yet to enable the publishing of all the positive feedback penned in our guest book. Property Owner
Reviewed by Noreen2.5★Oct 2023
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"Lovely cottage, well presented and clean and a great base on which to travel around North Yorkshire and the east coast."
Reviewed by Bruce4.4★Oct 2023
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"Very good place to stay and very well located as a base."
Would recommend for a holiday location.
Reviewed by Nigel5.0★Sep 2023
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"We enjoyed very much"
Reviewed by Urja5.0★Aug 2023
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"Cottage located in a quiet village- great off road parking and felt very secure."
Accommodation very clean and all facilities that you need for a comfortable stay. Owners live next door and very friendly and helpful.
The village is located just outside York and great for touring the are, York, Harrogate, Northallerton, Helmsley, Scarborough, Whitby and Beverley all an easy drive. As well as Castle Howard.
We will definitely stay again.
Great stay.
Reviewed by Philip5.0★Jul 2023
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"We enjoyed our stay the accommodation was well equipped and clean, I have two small faults , one was on arrival there was a dirty dish cloth and scoured left in the sink, also it is the only property that I have been to that hasn’t left dishwasher tablets."
Perhaps our preference but the pillows were rock hard
We are pleased that you have enjoyed your stay.
It is a real shame that you did not find the new dish cloth , sponge. Also the various pillows of different degree of firmness in the drawers. We always tell our guests to ring us if they need anything and not wait until after they leave. Otherwise how could we do anything to help if we do not know what you need. Property Owner
Reviewed by Maureen4.1★Jun 2023
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"Very nice place in a lovely village, my only comment would be we very quickly run out of things like toilet rolls and dishwasher tabs etc."
This however was not a problem as the shops were only a short drive away. Very peaceful and a great place to stay
We try to make you feel welcome by providing freshly made scones/cake and toilet rolls and dishwasher tablets to start off your holiday. We take pride in our cottage but please be fair this is a self catering cottage and not a hotel. Property Owner
Reviewed by Ron4.7★May 2023
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"I’ve stayed here many many times and it gets better with each visit"
Reviewed by Susan5.0★Apr 2023
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"We had a lovely stay."
Everything that you could need was available at the cottage including a high chair for our 1 year old son. The cottage is set in a lovely little village with a great local pub for food and drink.
Reviewed by Daniel5.0★Mar 2022
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"Excellent property, very clean and comfortable and the home made cake left by owners was so moorish."
Thankyou for a great weekend.
Reviewed by David5.0★Dec 2021
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"Our second visit to Old Orchard cottage did not disappoint."
The owners go out of their way to ensure everything is satisfactory during your stay and any reasonable requests to make your visit more comfortable are also welcome. The property is ideally situated with local amenities close by and easy access to York and the surrounding area. We would like to thank the Mills family for their hospitality and look forward to seeing them again next year.
Reviewed by Janice5.0★Dec 2021
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"Lovely warm welcoming."
Enjoyed the stay once again, such a great area, lots to do and see, pub restaurant down the road.
Will be heading back next year for sure..
Reviewed by Gemma5.0★Oct 2021
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"Great cosy place to stay in a quiet area, well equipped with towels and kitchen utensils."
Beds very comfy and sky sports too. Working in the area and it was perfect for us
Reviewed by Richard5.0★Jan 2020
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"Hosts very welcoming and keen that you have a relaxing and enjoyable holiday."
Helpful and any requests dealt with promptly. Lovely, private cottage in a quiet village. Ideally located for amenities and exploring the area including easy access into York using Park & Ride facility.
Reviewed by Janice5.0★Nov 2019
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"Bathroom unusable due to extreme heat."
Radiator could not be turned off. Shower was inside bath, so inaccessible for us both as disabled people. We washed in the kitchen sink. Many problems getting TV to work. Table and chairs in small back garden adjacent to gas extractor fan making it impossible to sit outside. Floors creaky and noisy. Steps up into and out from property steep and with no hand rails, difficult to manage. External ground mix of gravel and irregular paving slabs made getting to and from the car very difficult.
The cottage appeared from the published description to be cosy and ideal for our needs, but on arrival it was apparent that the owner was not fully conversant with how things worked and had not properly prepared for our arrival. We were told, for instance, that radio was available throughout, but the owner could not explain how it worked, so we did not use it. We kept the central heating switched on throughout, as it was unclear how it could be turned on again if we turned it off. The thermostats in every room were difficult to regulate, so were either boiled alive or had no warmth at all. There was scant guidance provided on most things in the folder provided.
There was very little storage space for our dry groceries, so they were mostly left on tables and work surfaces. We never went upstairs ourselves, but we gather from a friend who did so, that it was like an oven with no windows and the sun burning through the roof light.
The cottage was well equipped and decorated, but more attention should have been given to detail and thought given to the overall holiday experience. When we hire a cottage, we expect not to have to keep asking for help and for the owner to have got everything working so that our holiday experience is stress free and without complication. The location was ideal for us, but I'm afraid we would neither wish to use the cottage again or recommend it to friends.
Reviewed by Julian3.1★Jul 2019
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"Great holiday."
Cottage was perfect for the week. Any issues we had were extremely minor. Highly recommend the property.
Reviewed by Kieran4.7★Sep 2018
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"The accommodation was tip top in all respects with the extremely friendly owners ..."
The accommodation was tip top in all respects with the extremely friendly owners living next door - Allerthorpe village is lovely and so near to all activities on offer in the area
Reviewed by Susan5.0★Apr 2018
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"Cottage was very comfortable and accessible for elderly parents."
Underfloor heating makes it cosier than it looks in the photos. Very well equipped and spacious kitchen.
Reviewed by Adrian4.6★Oct 2017
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"Just amazing"
Reviewed by Lisa5.0★Nov 2016
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"Cottage was ideally located for both York and the coast."
The town of Pocklington is only a short drive and has many shops and places to eat. The cottage has all the home comforts one could wish for and the owners are very friendly.
Reviewed by Michael4.8★Oct 2016
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"Extremely well presented and comfortable bungalow ."
. Our host Li was lovely ... friendly, helpful and made us feel really welcome. Will return without hesitation ... We had a wonderful holiday .... Thank you to Li and Sykes Holidays !!
Reviewed by Eddie5.0★Sep 2016
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"The owners, although next door, completely respected our privacy, but were there when we needed them, and very welcoming."
Reviewed by Carla Stephanie5.0★Sep 2016
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