“French doors advertised were not there, just normal window.”
Sink, bowl, draining tray filthy, shower mat filthy. Had to wash crockery before use. Heating on timer so had no control over it and bathroom always cold in morning. Owner did offer money back, but we made do as we'd travelled all that way for a week away.
Thank you for your feedback. Apologies for the listing error concerning the patio doors at the property, they were replaced last year after a female guest advised she felt vulnerable and it was changed.
With reference to the cleanliness issues, the owner has expressed how upset she is regarding your disappointment with your stay and did offer a full refund to you during the week.
As you arrived early after a long car journey the owner thought she was assisting you by allowing you early entry into the property as her usual check in time is 4pm. By doing this it didn't leave her the opportunity to check that her cleaners had left the property to its usual high standards giving you cause to leave the feedback you did. She cannot apologise enough for this and acknowledges this is why a check in time of 4pm is vital in allowing her allow time to ensure the property is left to its high standards. Thank you again for your feedback.
- Sykes owner relations
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