Burns Cottage

We booked Burns Cottage for a girly get together with family and friends to celebrate a 40th birthday.

The property itself is amazing! So much space to be together as a large group. It has everything you need and even two kitchens which we found useful. The only negative was there were several lights that weren’t working and the hot tub didn’t get up to temperature all weekend. We reported this on the Saturday and was told someone would come round to look at it but no one arrived. So we couldn’t not make use of the hot-tub which was disappointing. Other than this it is a great property in a great location.

Burns cottage upon arrival looked stunning with our stay being over Christmas the house had a lovely Christmas tree up with all the lights a very nice touch.

Day 2 our main issues were noticed as a party of 15 we was spread out, but we noticed one side of the house the one via the main entrance through the games room/ 2nd dinning area had freezing cold water the entire stay, bath, shower sink tap water , we did inform the hotel (the Morritt hotel whom also own burns cottage) but no maintenance person came to check or see what was going on with it not even a phone call back ? So that was a huge Issue as all guest were then having to use 2 bathrooms between us, one being a 92 year old having to go back and fourth all the time. Second issue the utility room (second small kitchen) Freezing water never heated up the dryer was cold never dried any towels we washed? Third issue the sauna steam room didn’t work it never heated up the instructions/ manual were misleading we tried it every day and left it to heat for the time it required and nothing! Very disappointing Fourth issue was with the views from the windows facing the rear of the morritt hotel it was very scruffy boxes and rubbish all over not what you would expect to see . Over all disappointed with the price of burns cottage you would expect the property to be more maintained and the staff to be more acknowledgeable to issues been reported. With other property’s similar with more facilities and better reviews it requires some maintenance . Natalie

We really wanted to love this property which was spacious, had the hot tub & sauna to make it extra special & elements of the decor made it seem luxurious, but whilst we really enjoyed our time there, various issues took the shine off what should have been an amazing short break - it needs some attention to detail to make it 5 out of 5.

Previous guests have fed back that providing a guest booklet/guide to the property would be helpful, but this wasn't available. As such, when we couldn't access the WiFi (again, an issue that previous guests mentioned) all we could do was muddle through ourselves then contact the hotel. The receptionist was helpful & did call back as agreed, but was unable to provide a password that worked. It wasn't until the following morning that I tried capitalising part of the password that we were lucky enough to get online. Later that day the maintenance man left a print out with the password on - what a shame this wasn't done in the first place. First thing Saturday morning we noticed that the heating had gone off. There was nothing we could see to rectify the issue so I contacted reception who said she'd send the maintenance man out. We went out for a couple of hours & when we returned, the chap was there & had restarted the boiler. He said it was an ongoing issue, but that it was remedied by pressing a button on the bottom of the boiler. He shut & locked door to the boiler so I asked if he could leave it open in case it happened again. If it had been left open with a note explaining how to restart to boiler, it would have saved everyone a bit of time & discomfort. When it was on it was lovely & warm. We had to avoid using a couple of toilets as they wouldnt drain properly. The shower in the first bathroom near the front door wasn't warm enough to use at all and a shower in en suite was hot but only dribbled water out. Useable but not great. Although we hadn't expected washing machines, we did have call to use one when a jumper got something spilled on it - we'd soaked it & just wanted to rinse & spin it dry. Tried both machines, neither was able to achieve a spin speed that dried the top out at all - perhaps a 'Do not use' sign on these (as well as the toilets?) might be appropriate? For a party of 14, there were not enough pans, which made cooking more challenging than it perhaps needed to be. On the surface it looked clean (bedding/towels were spot on) but other things weren't - we found an empty cider bottle in a cupboard & a black bag full of something outside the patio doors. Attention to detail lacking in places took away from some of the nicer features, as other guests have mentioned. The hot tub & sauna were great - no issues with those, though 2 hot tubs were advertised & only 1 was available. Overall, we were a bit disappointed that what on the surface looked like a wonderful property fell short in a number of areas.