Woodend

19 Customer Reviews

• "The log burner was terrible!"

  We have a burner at home so know what we are doing. Smoke bellowing out when the door was closed. We spoke to owner they tried to help giving us advice as they said it was temperamental. It was slightly better after that but not good enough it still filled the room with smoke and it smelled awful by the end of holiday. I also read on a review from a few years ago that only half of the hot tub was working but I thought it would be fine seeing as someone had already reported it years ago but no it was still only half the jets working and for an extra charge of £75 it should be rectified! I wouldn’t stay here again for these reasons unfortunately.

  Thank you for your Review Im sorry that you found the woodburner difficult to operate it has a metal flu which can be harder than a traditional chimney to start especially in certain weather conditions it has been checekd and tested. to make it easier for clients i will leave a link to a video on how to operate it as for the hotub there is nothing wrong with it some of the jet functions are turned of to meet the filtration regulations there are over 48 diff jets there are still plenty that work it does say in the hottub rules that the pump /jet settings should not be changed and are locked. this is so that filtration system runs correctly all of the time it would not be hygenic if all the jets where running all of the time We could have chosen a smaller pool with less jets but we wanted something bigger and more spacious even if it cost more to run than the current £75 fee this only covers the charge that the hot tub engineer charges us to come out empty clean refill set chemaicl and test every time we subside the electric and chemical costs. We use to include it but approx only 40% of clients used the hotub so it was better to offer it as an option and keep the overall rental cost down. its a shame you didnt call the pool engineer his number on the pool instructions as he coukd have explained how to use it and why the extra functions on the panel are turned of the house is clean & well speced with fast wifi / large smart tvs in every room Xl large 4 door fridge freezer dishwasher induction hob etc with a free welcome hamper with Prosecco beer tea coffe milk sugar chocalate biscuits sweets and crisps. the garden backs on a lovely stream with a bridge & only a couple of mins walk from a water fall and is surrounded by trees Its also in an area where you can be on the Moors or Coast in minutes we really strive to give great value & try to ensure clients have a great stay. Removing the hotub & wood burner, would be a shame as they are used & enjoyed by many Property Owner

  Reviewed by Sarah3.4★Feb 2025

• "Lovely property that was very clean and had great facilities."

  Even more spacious than it looks in pictures. The welcome hamper was also a lovely touch that was appreciated. Parking is on street so could be a bit tricky if more than one car and with a lot of luggage to carry if you can’t get a space directly outside. The only real negative we had was that you have to pay an additional supplement to use the hot tub (this is made clear upon booking) however, upon arrival the hot tub was only 28 degrees and as per the house rules, you can’t use the tub after 9pm. Unfortunately, the temp wasn’t warm enough for use until after 9pm which meant we could only use it for one out of the two days of the stay. Not a huge problem but worth mentioning for others who may be booking for that purpose. It also isn’t well lit around the hot tub which in the winter, when it’s dark by 4pm, isn’t ideal. Overall though, we enjoyed our stay and it’s a great base for exploring places nearby such as Saltburn.

  Reviewed by Sarah4.7★Dec 2024

• "Lovely place."

  Nice area with loads to do. Great local amenities. Hot tub is awesome. Really comfortable stay.

  Reviewed by Martin5.0★Oct 2024

• "Brilliant - hot tub was awesome, private garden was great."

  Beds were comfy with nice big pillows and crispy white linen. Thank you - had a great experience.

  Reviewed by Steven5.0★Aug 2024

• "Ticked lots of boxes for us."

  ..great that we all had TV in the bedrooms so adult children could have their own space when needed. Loved the larger outside space, jacuzzi, table and garden sofa. The area was great - a short walk to local amenities and also woods to explore on the doorstep which was perfect for our dogs. Skinningrove Beach is beautiful and lots of other nearby beaches and cliff walks.

  Reviewed by Sara4.4★Jul 2024

• "Wonderful wonderful wonderful What a wonderful place in a great location."

  We loved our stay and as our first Sykes booking we will book again. The welcome pack was a lovely touch also and the house was clean and spotless. Just a few recommendations and also some feedback The garden was quite dirty and furniture had not been cleaned or washed down. Small detail but I spent a few hours cleaning it myself from slugs and the usual things outside. There was a full wheelie bin left in the alleyway and had dirty nappies inside of it. Not sure it’s ever been emptied. The hot tub was amazing however one side of the jets did not work. More frying pans needed for the induction hob A Parking space would have been nice as we had 2 cars and we had to park next to the house rather than in front. Small details again. Other than this an amazing place and really enjoyed it

  Reviewed by Robi4.1★May 2024

• "The property could benefit from having a better pack of information about the local area and its amenities."

  Also information on how to work the appliances would be helpful. Recycling and bin information would also be helpful.

  Reviewed by Allison3.4★Mar 2024

• "Really lovely house with great furniture and very comfy beds."

  (Lovely quality bedding & towels). We came with our 2 dogs and spent a great few days exploring the area then coming back to this lovely warm home. Could I just suggest a couple of things for the kitchen that I missed? Scissors, & maybe a measuring jug But I would give it 5 stars!!

  Reviewed by Helen5.0★Mar 2024

• "To be honest we were,from reading recent reviews, a little concerned about this holiday but we turned up to a clean, bright, modern cottage."

  The smoke alarm was beeping but within 20 minutes it had been fixed. The kitchen was well provided but could do with a couple of pint glasses. It was odd having no live TV but with all the free ones and Netflix we didn't miss it. The small bedroom window still needs attention. We didn't have any issues with parking the whole week as it's a quiet little road. Outside had been tidied but left with empty planters after the season had finished. There were seat cushions but only quite small ones and a bit lost on the outside sofa. The bottom part of the garden is, as stated, shared access but no-one used it except for taking the bin out for collection on Friday. On 1st use the hot tub had slightly too much chlorine and stung eyes. This dropped after the tub had been open for a couple of hours and wasn't an issue after this. Beds were comfy and bathroom lovely. Just needs some tweeks to make it that bit better.

  Hello, The issue with live TV was a problem in the area and has now been sorted out. We have all new smart TVs within the property. We are addressing some of the tweeks you have mentioned including the hot tub. We are glad you enjoyed the other aspects of your stay. Steven Pritchard Property Owner

  Reviewed by Christopher3.8★Sep 2023

• "Expensive & Disappointing."

  Having viewed the property on the Sykes website, what sold it to us, was the chance to sit outside in the sunshine, next to the beautiful surroundings , with family searing and the use of the hot tub(despite the additional fee charged for this). So having booked the property for a week for potentially five of us, we were so disappointed upon our arrival. The house looked lovely from the exterior. Parking was however limited. The house is ideally located for Whitby and all the local beaches and that was a great plus. The house was generally clean and tidy. However it wasn’t long before we started to find little things that let it down. The toilet seat was loose which required tightening, the small towel holder was hanging on by a thread; the vacuum cleaner holder in the kitchen wasn’t fixed to the wall properly. The beds I found uncomfortable, however my wife found them the opposite . The double beds are two singles pushed together which caused an uncomfortable ridge in the middle. The quilts were extremely thick and heavy, ideal for winter but not for summer. Bed linen was lovely and clean and there were sufficient towels provided. The showers worked well. The shower seal needs a good bleaching as there was green mould evident. The Wi-Fi was pretty awful . It worked okay downstairs but upstairs it was non existent, This was evident of the tvs in each bedroom. You could not get any programs, either ones that are streamed such as Netflix, Amazon or any terrestrial tv. So it was effectively a waste of time having tvs in rooms that you couldn’t use. The main tv in the lounge only has streaming and catch up tv . No terrestrial tv. So unless you subscribe to streaming services you will be even more disappointed. Now we doing go there to watch tv, we wanted to sit outside. Well where do I start with the rear garden area. There was some that rattan furniture but no seat covers. I believed they had been ruined in a previous review and not replaced. So no comfortable seating to use. So the first thing we had to do, was spend time and money visiting local supermarkets etc looking for a couple of sunloungers to use during the week. The table outside is tired, needs sanding down and re varnishing. The rear,area was over grown with weeds, hanging baskets with dead plants or weeds in. There were dead leaves and a dirty floor in and around the hot tub. The hot tub stunk so much of chlorine that it made your eyes water and brought me up in a rash. Nobody attended to the hot tub during the week, unless they came during the day whilst we were out. The chlorine gradually died off to a bearable level mid week. Half the jets didn’t work in the hot tub, which was annoying when you are paying extra for the facility. There wasn’t a lot of privacy when using the hot tub and could easily remedied with a little bamboo screening. So overall the holiday home failed to live up to our expectations. We have used Sykes on numerous occasions and this has been by far the worst we have stayed in. We would love to return to the area but would not return here. So despite a few faults within we thought we could live with

  Hello, Sorry to hear you found your stay disappointing. The issues you have mentioned such as the loose toilet seat have been rectified. Regarding the beds, this is a personal preference as they are of high quality and new. The issues with the TV were an issue within the area and this has now been rectified. The hot tub fitter has also been made aware of the hot tub issue. Steven Pritchard Property Owner

  Reviewed by Ashley2.5★Aug 2023

• "This property is ideal for visiting all the local beaches and site seeing."

  The place was ok, but with some easy tweaks could be so much better. The cleaning team need replacing. The property was grubby. Dusty, cobwebs and spiders everywhere. Small bedroom window doesn't close and one of the sofa's springs coming through. The outside space, which is mostly why we picked this over others, hadn't been looked after for a long time. The cushion seating area was wet through, the cushions ruined, and we were unable to use. Virtually all the plants were dead and the paved area covered in debris from the trees, hadn't been swept for months. The hot tub, another reason we picked it, again was grubby and smelt massively of chemicals. Just really disappointed when it was expensive. Sadly wouldn't go again, this said the owner wouldn't have to do too much to make it so much better.

  Hello, Sorry for the issues you found during your stay. The issues with the cleaning have been addressed with our cleaning team and they are aware of these issues for the future. The bedroom window has been sorted and we have reviewed the other issues. Steven Pritchard Property Owner

  Reviewed by Louise2.8★Jul 2023

• "The location of the property was perfect with a woodland walk opposite as we had our dog with us."

  We had a lovely holiday but with a few ammendments it would make the place much better. The property was clean inside, but one settee had broken springs, their could do with being more glasses in the kitchen, the window in the small bedroom did not close properly and the filter in the hot tub needed changing-it said it was 12 days over due on the control panel.

  Hello, We are glad you enjoyed the local area of Loftus. The issues have been rectified and the hot tub fitter has been to change the filter. We hope you will consider us in the future. Steven Pritchard Property Owner

  Reviewed by Debbie3.8★Jul 2023

• "Had a great time at Woodend."

  House was spotlessly clean and the welcome hamper was a nice touch. Loved the garden and hot tub. Ideal location for exploring Whitby, Scarborough, Staithes and Flaming Land. Great dog walks at nearby Stewart Park and Skinningrove beach which is a dog friendly hidden gem.

  Hello, Thank you very much for your positive review. We are glad you enjoyed the property and the local area. We hope to welcome you again in the future. Steven Pritchard Property Owner

  Reviewed by Clare4.7★Jul 2023

• "The house is lovely and well kept and was very clean."

  Unfortunately the previous tenants hadn’t washed the crockery properly and it smelt as if they had been smoking. The garden was a real let down and it could have been so lovely. The pots and hanging baskets were full of dead plants and it needed a good brush.

  Hello, Thank you for your nice comments regarding our property. The plants in the hanging baskets have now been removed, thank you for bringing this to our attention. The cleaning team has been made aware to check these issues in the future. Steven Pritchard Property Owner

  Reviewed by Sally3.8★Jun 2023

• "Very disappointed."

  The property is not maintained to a satisfactory standard. The outside patio was not clean, with cobwebs all over the furniture, cigarette butts and beer bottle tops and table needed clearing before we could use it. All the plants in the patio were dead. Toilet seat was very loose and bulbs missing from the bedside lamps. One of the sofas was sunken and the springs sticking out underneath. We also discovered that the patio area is shared access to all the adjoining properties. If you’re going to charge nearly a £1000 per week I would expect it to have been maintained to a much better standard. We won’t be using Sykes cottages again. I’ll be checking to see if you publish this feedback.

  Hello, We are sorry to hear of your experience, all of these issues have now been rectified and addressed. Our cleaning team has also been made aware of these issues which will be sorted for the future. Steven Pritchard Property Owner

  Reviewed by Andy2.2★Jun 2023

• "Great location with lots of walks close to the house."

  It would have been useful to have a key to the yard to avoid taking the dogs through the house to hose down. Yard had not been cleaned for a while and hot tub overdue for a good clean.

  Hello, We are happy to hear you enjoyed the location of this property. Your comments regarding the yard and hot tub have been addressed with our cleaning team. We hope you will consider us again in the future. Steven Pritchard Property Owner

  Reviewed by Margaret3.1★Apr 2023

• "Wonderful. Perfect location, cosy and faultless."

  Lovely 'welcome hamper' and the hot tub is amazing! Perfect base for exploring a beautiful area.

  Hello, Thank you very much for your kind review. We are glad you enjoyed your stay in this property. We hope to welcome you again soon. Steven Pritchard Property Owner

  Reviewed by Georgina5.0★Jan 2023

• "Lovely house and very clean."

  hot tub fab. great welcome pack. The place is situated in an area which you can easily explore the east coast, good central location.

  Hello, Thank you for your lovely review we are very happy you enjoyed your stay in this property. We hope to welcome you again soon Steven Pritchard Property Owner

  Reviewed by Catherine5.0★Sep 2022

• "We had a wonderful stay."

  A really comfortable cottage with a super hot tub

  Hello, Thank you very much for your kind review. We are glad you enjoyed your stay in this property. We hope to welcome you again soon. Steven Pritchard Property Owner

  Reviewed by Alli5.0★Jul 2022

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