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"I would recommend - thank you xx"
Reviewed by Christine4.7★Jun 2025
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"Lodge in nice sunny spot."
We took our DVDs to watch but they was not a DVD player. The TV kept going very dark and we could only watch channels 1.2.3.4.and 5 as we could not watch any Free view they kept freezing up. Could not find a decent frying pan to make omelettes in. The one that was there was far too big and had a loose handle and needed a good clean. Stains on the carpets it needs lino down. The door into the lodge kept slamming shut an accident waiting to happen the door latch kept coming away had to secure it by putting the garden table behind it. Would not stay in this lodge again and we would not recommend it to anyone did not enjoy this holiday at all. No smoking on the decking allowed if found doing so it was instant dismissal if you smoke you have to go out side and smoke on the grass verge.
First of all this is the very first we have heard of any problems and when we rang you you said all was good. To answer your points individually it is a brand new smart TV and there is absolutely no fault with it as we have just been and checked so we do not really understand what you are talking about. We do not supply a DVD player as they are outdated and we have a smart TV for any films you wish to watch.Can I ask why you would actually bring DVDs when there is nowhere on our listings with Sykes that we provide a DVD player. Why you would actually complain about this baffles us. We "too big" which i dont understand. I could understand it if it was too small. The handle is not loose in the slightest and it is not stained so could you please explain why you are inventing problems that dont exist. If you had raised an issue instead of trying to crucify us on here we would have gone out and bought you whatever you needed. If there is issues we live minutes away and can rectify almost immediately.. The door latch operates very simply by pulling the lever back inserting the door and pushing the lever shut. I will happily show you a demonstration if needed however no one else has ever had a problem understanding the very basic operation of it. We do not allow smoking on the decking as to me this is common sense when the decking is made of plastic, we also do not allow bbq's on the decking for the same reason, however there is hard standing to smoke on within 3 metres of the door to the lodge if that is too much of a struggle for you maybe you should consider giving up the habit. We have been in business 11 years now and this is the first complaint about smoking, door issues etc. If any of this had been raised instead of leaving the lodge and then posting this horrible review your stay would have been much more enjoyable. If you look you are the ONLY negative review this lodge has ever had, maybe the problem lies with you and not the lodge. Many thanks, Phil and Sam
Property Owner
Reviewed by Mabel2.2★Jun 2025
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"Lovely property and everything you could need however a personal experience was the property hadn’t been cleaned on arrival from previous occupants however this was quickly rectified by housekeeping and couldn’t fault them but was disappointing on arrival was travelling with my mum who is 87 and was a respite break for her and father was in care also disappointing was the WiFi connection and needed this to stay in touch with care home."
But overall. A great location and close to all amenities and beaches .
Reviewed by Sarah2.8★May 2025
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"Lodge situated in a lovely quiet area of park overlooking fields -- lots of rabbits and ducks that the kids loved seeing."
Had to vacuum on arrival as dog hairs everywhere on mat and carpet . Also found packet of tabaco poking out from under sofa
Reviewed by Nicola3.1★May 2025
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"Whispering willows is a beautiful lodge very comfortable and well equipped with ..."
Whispering willows is a beautiful lodge very comfortable and well equipped with everything you need, the kitchen equipment was second to none and the beds are so comfy the lodge is very clean, we were blessed with lovely weather so we had an amazing holiday
Thank you so much for your wonderful review, we look forward to welcoming you back in the future.
Regards Sam and Phil
Property Owner
Reviewed by Linda5.0★May 2025
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"Lovely break set in a peaceful part of the park."
The lodge was comfortable and very clean I could actually live in one of those as it was spacious for the 3 of us and dogs. Highly recommend. Lots of lovely walks 10 minutes to the beach. Was very relaxing.
So pleased you enjoyed your stay with us. Hopefully welcome you back again. Phil and Sam
Property Owner
Reviewed by Kate5.0★Apr 2025
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"Accuracy of listing was nothing bad but Sykes did not say it had a washer."
So bonus for the dogs towels. Love the wrap round balcony outside, dogs could just be let out to walk around no risk of escaping. In a beautiful part of the park.
Many thanks for your wonderful review, it should be listed there is a washing machine. We would love to welcome you back in the future.
Regards Sam and Phil
Property Owner
Reviewed by Emma4.7★Mar 2025
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"Whispering willows is a really nice ‘home from home’ in a great quiet location with a pond nearby and lots of wildlife."
Really spacious comfortable and spotless. Great service and communication from Sykes and the owners. As it is near Xmas we had the bonus of beautiful decorations which delighted my granddaughter and us all.
Highly recommend. We will be back (if it’s not booked up for the year. )
Many thanks for your wonderful review. we look forward to welcoming you back.
Would you be able to publish it as it helps with future bookings.
Best Regards
Sam and Phil
Property Owner
Reviewed by David5.0★Nov 2024
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"We loved this lodge and would definitely recommend this it was perfect and spotless too absolutely gorgeous"
Thank you very much for your review and delighted you liked our lodge. Phil and Sam
Property Owner
Reviewed by Graham5.0★Sep 2024
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"Fabulous lodge."
Very spacious and comfortable. We felt the position of the lodge on the new Willows development was one of the best on the site. Lots of wildlife and so quiet and quite private. We travelled from Somerset and was well worth the trip. Had to message owner with a query and he got straight back to me - Thankyou Paul. Great base for discovering North Yorkshire. We had a fabulous week.
Thank you for your review and so glad you enjoyed the lodge, it is beautiful on The Willows I agree. Hopefully see you again in the future. Phil and Sam
Property Owner
Reviewed by Denise5.0★Sep 2024
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"Beautiful and well maintained property, more or less everything you could need( maybe a couple of pyrex dishes to use in microwave) for those of us who like to eat in ."
The main bedroom with it's walk in wardrobe and en suite bathroom was very luxurious.
But the main thing which made our holiday was the location, possibly the best location on this site. Large sliding doors onto a good sized patio area with a glass frontage which gave unrestricted views of the wetland area and wildlife (ducks, rabbits and birds).
Lovely and peaceful for older visitors like us but also a safe secluded area for children.
Altogether a good holiday.
So pleased you loved Whispering Willows. We will put some Pyrex dishes in as well. Hopefully see you again. Thank you
Property Owner
Reviewed by Christine5.0★Jun 2024
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"Great location."
Very comfy and homely.
Thank you so much for your lovely review. We look forward to welcoming you back in the future.
Property Owner
Reviewed by Jane5.0★Jun 2024
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"Very impressed with the quality of this lodge, a lovely layout with a nice size master bedroom, dressing room and full bath on suite, but also good size 2nd room and a really nice kitchen/ lounge area."
Great decking area, sun terrace.
Quality lodge fittings, gives luxury but with that nice warm “caravan” holiday feel.
In the nicest part of the holiday park, and on a great plot.
Could not have been happier with this lodge and I am very fussy!
Cayton bay is a very family focused park with lots of kids and kid areas / activities but we went as two adult couples and enjoyed the bar/ restaurant area, nothing fancy but felt clean and welcoming, also a lovely covered dog friendly area.
The park is in a great position, pretty much equal distance between Scarborough and Filey, there is a really nice walk, 6 miles or so along the coast path into each resort.
Absolutely 5 star accommodation/ area and we hope to be back soon
Thank you so much for your wonderful review. We would love to welcome you back in the future.
Property Owner
Reviewed by Craig5.0★Jun 2024
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"A beautiful and clean lodge."
Very homely and a nice touch leaving the welcome pack. Thank you
You are more than welcome. Glad you liked the lodge
Property Owner
Reviewed by Dawn5.0★May 2024
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"Comfortable well equipped luxury holiday home with arguably the best pitch/position on the whole of Cayton Bay Park."
What’s not to like.
Had a great time walking the coastal path to Scarborough and Filey and also took in the delights of Flamborough, North Landing, Whitby, Robin Hoods Bay plus the seagull infested Bridlington. Used the one day of torrential rain to rest up in the cosy lodge, Marvellous.
Thank you very much for that amazing feedback. Really pleased you enjoyed the lodge and hopefully welcome you back again in the future. Phil and Sam
Property Owner
Reviewed by Jeffrey5.0★May 2024
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