Albany House, Whitby

59 Customer Reviews

• "Prepare to be holiday cat fished !"

  Misleading photos of the property, not up to date or accurate, the photos taken almost a decade ago when the property was obviously well kept and beautiful, today this is not the case, the photos outside are not an accurate reflection, the garden was horrible, dead plants, tired furniture, cigarette butts, the kitchen small cluttered and not well kept, overall a very disappointing booking for the money charged. Walls without plaster, cracks, damp patches, kitchen floor knackered, the black bedrooms bathroom dirty tired damaged with cracked toilet that leaks and very outdated, the boiler leaking with a known fault that resulted in it stopping during our stay and plumbers attending, the house cold and damp as the boiler not fit for purpose….. I could continue but won’t. The property location was central, and had parking, this would be the only positive of the property. I’ve used Sykes before, but in my opinion this once beautiful property needs delisting and bringing back to a lettable standard. £800 plus for a 4 night out of season break I expect better, not stained bedding, not dirty run down council flat vibes, and shame on you Sykes for using photos taken 10 years ago, the furniture is different, the slabs in the garden don’t even match them photos are that old, and you’ve a nerve to charge a £150 housekeeping bond

  Reviewed by Lee1.6★Sep 2024

• "Fabulous property!"

  Had everything we needed. Absolutely brilliant location, just a short walk into the town - our teenage boys loved being able to explore the area, sights and bakeries before the whole house had stirred!! Our only recommendation for the house would be - thicker curtains required. Although the sun shining through the windows did make us get up and out early ( just a little too early for us)!! Already planning next year's holiday to Whitby!

  Reviewed by Katie5.0★Aug 2024

• "We enjoyed our stay at Albany House very much."

  It is a large property, well furnished, with ample space and lots of bathrooms, parking for two cars, ideal for a larger group. My wife and I stayed there with our daughter's family, six people in total. There were a few maintenance issues which I have reported to Sykes Cottages and, unusually, no welcome pack on arrival. Well situated for the harbour, station and Pannett Park, just a few minutes away and only 10 minutes walk from the beach.

  Thank you for your feedback it is appreciated. We are glad that you enjoyed your stay. Property Owner

  Reviewed by Stephen4.4★Jul 2024

• "Idea spot for town, pubs and restaurants, however the property needs a lot of money spending on it."

  As others have mentioned in their reviews, the plumbing is very iffy and the house could be cleaner. The knob to one of the top floor bedrooms sheered off, locking the occupant in who then had to be let out. On a plus, the bedding and towels are top notch and the property is ideal for large groups as it big and spacious and on the whole we did enjoy our stay there.

  Reviewed by Judith3.1★May 2024

• "The house is lovely, but could definitely do with updating in places."

  Main bathroom, and front ensuite very dated, and also plumbing issues with ensuite and bad smell. Had to call sykes to come and fix during stay. Also only 1 bathroom had a lock on it,which isn't ideal with 2 different families staying and teenagers! Although back king size bedroom was clean and comfortable I think the others weren't as good, according to my family. Beds in twin bedroom uncomfortable, and front king 4 poster room wasn't cleaned well. Overall enjoyable holiday but house could be improved with a little money spent on it!

  Reviewed by Angela3.1★Mar 2024

• "We had a lovely stay in Albany house."

  This is our second stay there. It was great for my family, its central location works great for us, as well as having its own onsite parking. Some areas were a little dated, and all the baths/showers are very slow to drain, meaning you have to stop the shower half way through, or risk it over flowing (especially on the 2nd floor shower) but it doesn’t detract from a lovely house!

  Reviewed by Rose4.1★Feb 2024

• "Beautiful house just a few little things missing- it sleeps 9 but only 3 wine glasses!"

  - no loo roll holders & towel rails in some of the bathrooms. Also the only place I have ever stayed with no welcome pack whatsoever (milk etc)

  Reviewed by Annette3.8★Jan 2024

• "Lovely house we enjoyed our stay only one possible negative the mattresses were a little on the hard side for us but it wouldn't stop us returning."

  Reviewed by Sue3.8★Nov 2023

• "Had a lovely stay!"

  House is gorgeous and very clean on arrival. Happy with the stay just a few things that we found a little frustrating (not anyones fault) Due to the house been right next door to the fish shop i came back to the house and found someone sat in our garden eating there fish and chips, i asked them to move and they refused and was very rude. We then unfortunately woke up one morning to find the garden with take away wrappers and food all over the floor and the furniture everywhere. I appreciate this is out of your control but maybe putting a sign up on the front gate or gated padlock to stop people passing by coming in. Also the second bedroom on the landing has a very bad smell of sewage. We were actually unable to use this bathroom due to the smell, not very ideal when your paying alot of money to stay somewhere. It seemed to get worse when other bathrooms were been used.

  Reviewed by Lisa4.7★Aug 2023

• "Albany provides an excellent stay option while exploring Whitby."

  Situated in the town center, it offers utmost convenience for the people we were assisting. The beach, arcades, and restaurants are all within walking distance, and key attractions in Whitby are just a 5-10 minute drive away, such as the market and other must-visit spots. The only challenge we encountered was with parking due to the narrow street, but we successfully managed to handle that. Apart from that, the house's superb location proved to be strategically advantageous, allowing us to save on fuel by easily walking to various destinations.

  Reviewed by Linda4.4★Jul 2023

• "The hot water had a most unpleasent smell, it was due to the heating element."

  It was reported early, we were hoping, (hoping!) that it would be replaced, and it wasn't! Also reported that the fridge door was in need of some TLC, guess what, it wasn't. Those were the negatives, overall we had a most enjoyable time.

  Thank you for your feedback. The plumber identified the problem immediately but unfortunately we were unable to rectify it during your stay. The issue has now been addressed. Property Owner

  Reviewed by Duncan4.4★May 2023

• "We have stayed at this property 4 times over the last few years and noticed the decline in the maintenance of the property."

  It is marketed as 5 star, which may have been appropriate a few years ago but not now. We noted several problems in the visitor book last year which are still there currently, and with the absence of the visitor book would suggest the owner doesn’t want guests to see issues aren’t being addressed. All the showers do not drain correctly. A faulty flickering lamp in the living room knocks out the main light and tv when it flickers. The cleaning isn’t 100% with dusty surfaces and skirtings. Decorating is looking tired and dirty, with plaster stud holes in the walls in the room we stayed in. Having to strip beds when leaving isn’t a norm for 5 star accommodation and highlights the cleaning issue as the mattress protector in our room was marked and dirty. Kitchen fridge door is on an angle. We decided to re-book from last years visit as the location and parking works for us, but have decided this was our last visit to Albany House as decline and lack of maintenance to the property doesn’t justify the rental fee.

  Reviewed by Tania2.2★Mar 2023

• "We had a good stay in Albany house."

  The house was much bigger than expected. The facilities were mostly good and had pretty much everything we could think of. We managed to cook many meals in the house. We did have a problem with one of the en-suites which was fixed in a couple of days. Overall a lovely stay in Albany house and we will be back one day!

  Reviewed by Rose3.4★Feb 2023

• "Superb property, large open bedrooms, living spaces and well stocked kitchen products etc."

  .. location is superb with parking a real plus... decor is superb, with the main lounge the high point. Bathrooms are aging and could do with an upgrade but generally speaking for bedroom capacity it is well worth its 5 star rating.

  Reviewed by Graham4.4★Feb 2023

• "We have stayed in Albany House previously and this time we still loved the situation which is so central and the parking which can be difficult in Whitby."

  The Christmas tree was a lovely welcome on our arrival BUT we were disappointed in the lack of cleanliness with dust in wardrobes dirtying our clothes, cobwebs, and moldy window frames. Also there were only a few clothes hangers and problems with maintenance such as no lock on a bathroom door, tired kitchen units, a shower tray which didn’t drain and was in danger of overflowing. Also this is the first time in a Sykes cottage that we haven’t had a welcome pack with tea and coffee which meant we had to wait for our supermarket delivery to have a drink. On the positive side we were able to prepare a Christmas meal for 9 in the kitchen and had a really enjoyable stay. For the price next year we won’t book again.

  Reviewed by Sue3.4★Dec 2022

• "Lovely property and location, ideal for what we wanted."

  Having 2 car parking spaces was really useful. Only downside was that one of the en-suite bathrooms was out of order but that didn’t really cause an issue. Plenty of space, cutlery, crockery etc.

  Reviewed by Jon5.0★Dec 2022

• "The location was fantastic and the parking was a huge bonus however we had a few issues with the property: 1."

  There was no water pressure for the main bath so it took over an hour to run - this meant 9 people were having to sue the bath in the ensuite 2. All the door handles kept coming off, luckily nobody got stuck in any of the rooms however it was quite unsettling and we had to keep being cautious of not closing any of the doors 3. It claims to be luxurious however it was quite dirty and everywhere needed re-vamping.

  Reviewed by Jessica2.8★Oct 2022

• "The house was ideal everything you need is there didn’t find a fault with ..."

  The house was ideal everything you need is there didn’t find a fault with anything would highly recommend it I would certainly stay there again and so would all of us intact if we need to go other places I will be looking on your site

  Reviewed by Denise5.0★Sep 2022

• "Comfortable, well equipped house conveniently situated in the centre of Whitby."

  Walking distance for most of the town's amenities. Ideal for the larger family or group of friends. Excellent Fish & Chip Shop nearby!

  Reviewed by Paul4.7★Apr 2022

• "This property was wonderful; clean and beautifully decorated and perfect for our ..."

  This property was wonderful; clean and beautifully decorated and perfect for our family Everything was as described and more and it has a great location The only negative was the fact that the den for the children had two pieces of wood across so meant they couldn't use it but it certainly didn't spoil the weekend We would definitely recommend this property

  Reviewed by Chris5.0★Mar 2022

• "Lovely property in a great location."

  Lots of room in the house and had everything we needed. Can recommend.

  Reviewed by Catherine5.0★Dec 2021

• "We were very impressed with the property and warm welcome with Christmas tree and decorations, also how well appointed the kitchen was."

  However, we had to stop using the walk-in shower in first floor bedroom (above the kitchen) as it was leaking down the wall into the kitchen where the bench seating is. We did notice that it was mentioned in the visitors book in November. Also the knob on the door of the single bedroom kept falling off! The location was excellent and we enjoyed our five nights stay.

  Reviewed by Peter5.0★Dec 2021

• "Great Place to stay."

  fantastic location. I would stay again for sure. Only fault was that the house was very dusty in areas like the headboards.

  Reviewed by Tina4.7★Nov 2021

• "Not as advertised."

  This property is in desperate need of refurbishment. Bathrooms need updating. Mould around bath and showers. Very worn. Dishwasher left blocked with water unusable. Mould around washing machine. No windows would open all closed. Bedrooms need Re decorating. The standard of this cottage is definitely not as you advertised it. Very dissatisfied

  Reviewed by Stephen2.8★Sep 2021

• "Fabulous house but in need of some TLC , good location."

  Thoroughly enjoyed our stay. Only niggles were we were not able to open all windows and felt uncomfortable in case of fire. No clear fire escape .What smoke/carbon monixide alarms were there seemed dated.Bin problem needs sorting. No clear indication of what bin belongs to what property. All bins were full on arrival and we were told by refuse collectors at the end of our stay that they still would not be emptied as they were contaminated.

  Reviewed by Tina4.7★Sep 2021

• "We have stayed at Albany House many times over the years."

  unfortunately we have booked elsewhere next year due to the price hike and the house hasn't had any money spent on it in the past ten years eg same cracked ensuite floor..tatty tiles ..cracked toilet etc. Still lovely Southners will love it.

  Reviewed by Kim2.8★Aug 2021

• "The house is lovely but a bit tired."

  New blinds needed in top floor rooms. Not enough information on which bins were ours. Most of them full. The location is excellent and we didn’t need the cars much. We all loved Whitby and had a fabulous time.

  Reviewed by Patricia4.4★Aug 2021

• "The listing advertised a playroom which was one of the main points we went for this one as we had children with us but upon getting there we found it was blocked off by 2 pieces of wood screwed into the entrance."

  We were never imformed of this. The listing also advertised a highchair and a travel cot, the highchair was there but no travel cot so my daughter had to sleep on one of the mattresses on the floor. This was such a shame as this tarnished the holiday. As the above wasnt available can someone please contact me as i think its only fair that i should receive some money back as i paid for something that we couldnt use.

  Reviewed by Katharine3.1★Jun 2021

• "We can’t wait to go back!"

  Plenty of space, great location in town and parking was a bonus

  Reviewed by Nicola5.0★May 2021

• "Albany house is a fabulous stay."

  Exceeded all expectations. Superb and spacious accommodation with everything you would want. Perfect location for the town of Whitby. Would highly recommend

  Reviewed by Francine5.0★Dec 2020

• "The house is lovely, kitchen well equipped , bed very comfortable."

  We had a problem with the main TV and the tumble dryer , both very promptly resolved.. A couple of minor quibbles: - the parking behind the house is very tight , 2 cars of any size would have been almost impossible. - the sitting area is onto the Main Street next door to the chip shop

  Reviewed by Stephen4.4★Sep 2020

• "On the whole we had a wonderful family holiday, Albany house is lovely and met all our needs as an 8 member family!"

  Clean, comfortable and ideally situated! Our only negative was that on Thursday night after/during a torrential rain storm we discovered a leak from the loft “ games room” which went through in to the twin bedroom below in several places making one of the beds wet and into the light switch electrics causing a sizzling noise from the switch, hence we dare not use the light or the room for fear of a short and possibly even a fire hazard? We reported it to yourselves at 9am Friday and we’re told someone would be round to assess it! We went out for the day and upon our return hadn’t heard back ,so I phoned again to be told they would look in to what was happening with it and would get back to us!!! Disappointingly we heard nothing at all from any one from Sykes ! The four members of the family on the top floor ended up sleeping in the living room for 2 nights as we were worried because the leak had affected the electrics !! We actually left a bowl and a bucket up there to catch the leaks ! I do not feel this was very good customer service from yourselves as we had no feed back about our problem from you at all, no follow up apology in fact no communication at all!! I just hope the problem was rectified before the nxt family arrived today!!

  Reviewed by Susan5.0★Aug 2020

• "Patio furniture is quite rusty, it needs either repainting or replacing."

  Some of our party had rust stains on theiir clothes. Other than that the house is very comfortable, great location , well equipped, parking for 2 cars and within easy reach of beach and shops . Our 2nd holiday there, would highly recommend.

  Reviewed by Paul5.0★Jul 2020

• "Just that it was superb."

  Our visit was not for the nicest of reasons but Albany House put a smile on everybody’s face. It was perfect for 9 adults not getting under each other’s feet. Will recommend the house and your company to all. Regards, John.

  Reviewed by John5.0★Mar 2020

• "A few more mugs and glasses, particularly champagne flutes as we were celebrating a significant birthday, would have been useful."

  Otherwise the kitchen was well stocked.

  Reviewed by Katharine3.8★Feb 2020

• "This is out 3rd Christmas in Whitby."

  House is very spacious and decorated and furnished to high standard The bedrooms and bathrooms were all great with good showers and water pressure Towels and bedding were great. There were some issues with cobwebs, we found hairs on one of the window seats General debris under the microwave, bin needed cleaning and the detergent drawer on the washing machine was quite disgusting and had to be cleansed thoroughly before use. Also the kitchen was a disappointment Its not equipped for family of 8 or 9 The fridge is far too small and had a large ice box taking up all of the room and isnt needed when there is a freezer next to it I would have expected a large larder fridge in a kitchen of this size It was a pain having to go into the utility room all the time to the other spare fridge There isnt much work top space when serving up and cooking I think the kitchen is badly planned and needs an island to increase work space. The grill on the range cooker was useless you can only use the front part of it and the pan kept falling off the shelf if you pushed it too far in and its very small The radio didnt seem to work which wasnt too big a problem as you could get it on the TV Although were lots of pans there there were no serving dishes or large bowls and I had to buy some. The cafetierre leaked all over when pouring. TV in lounge quite small and the stand does not fit the decor and when we tried to use netflix we were unable to as too many other devices (not ours) were logged in. We did enjoy our stay and house is in a good location and very warm and comfortable Parking is a bonus but is very tight (we were warned of this in the info) Just a few niggles and didnt quite make the mark for us. I have put it met expectations as on the whole it did except for the points above.

  Reviewed by Pam3.4★Dec 2019

• "We love Albany House - we've stayed there many times over the years and it's always so clean, light and welcoming; a real home away from home."

  The little touches like providing a welcome bag including milk, tea and coffee means we can walk straight in and make a cuppa - wonderful after a long journey! The facilities provided in the kitchen mean we don't have to bring a car full of equipment to feed a houseful around the enormous kitchen table (the slow cooker is a godsend for a family meal after a day out exploring). Finally the size of the house makes it large enough for our family to to be together but still have their own space, especially with the apartment now available below.

  Reviewed by Susan5.0★Oct 2019

• "Albany House is absolutely lovely and in a great location."

  Well equipped, spacious and comfortable - constant hot water etc. A few minor things have changed since the photos were taken and one of the en-suite loos was out of action for all of our stay. The dishwasher didn’t work for 2 days but was repaired. The kitchen tap dripped/ran constantly and needs to be repaired/replaced - the other niggles were manageable but the dripping was hard to tolerate at times. Aside from the above - it’s a great property and we had a wonderful holiday. We would certainly consider returning to Albany House in the future.

  Reviewed by Wendy3.8★Aug 2019

• "Gorgeous house, amazing location!"

  Spacious and comfortable for our three families. We had a wonderful Christmas in beautiful Albany Hous. The property was even decorated and had a Christmas tree. Thank you.

  Bruin FamilyDec 2018

• "Lovely weekend."

  Really enjoyed it.

  Heffernan PartyNov 2018

• "Beautiful property, very tastefully decorated."

  The hamper on arrival was a lovely touch. The beds were so comfy and we had an amazing time here in Whitby. Thank you so much. Great place, great stay, great company!

  Drysdale PartySep 2018

• "We had a fab family holiday in a lovely house."

  We really enjoyed a fabulous get together. Thank you. Great house.

  Bailey FamilyAug 2018

• "A long drive but well worth it!"

  Beautiful town, great location. Thank you.

  Edmonds FamilyAug 2018

• "Beautiful house, beautiful location, fabulous week!"

  ! Highly recommend Moon and Sixpence for lunch/dinner. WONDERFUL!!!

  Baileys And MasonsAug 2018

• "The location of this property, decor/furnishings and equipment overall was highly satisfactory."

  I also found the level of customer service and helpfulness/courtesy of staff at Yorkshire Coastal Cottages to be satisfactory and hope to be able to book again.

  Eka-Lisa PostlethwaiteMay 2018

• "Whitby was lovely and it was a leisure to stay in such a beautiful house."

  Postelthwaite FamilyMay 2018

• "5 Star Accommodation."

  5 Star Service from Yorkshire Coastal Cottages. 5 Star Location. 5 Star Company. Great house, lovely stay, Highly recommended.

  Borland FamilyMar 2018

• "A beautiful house, a fantastic weekend."

  *****

  Steadman/South FamiliesFeb 2018

• "Had an amazing time celebrating my husband's 50th."

  The staff were fab and put banners and balloons up before we arrived. We were more than delighted with Albany House and have fallen in love with Whitby. We will definitely be returning! Thank you.

  The Stancill FamilyJan 2016

• "It has been a perfect place for a family celebration for my Mother's 80th birthday."

  Thank you so much.

  The Page FamilyNov -0001

• "Thank you for a lovely, relaxing, family weekend."

  It's an ideal house for a family stay in Whitby, 10/10!

  The Robertson PartyNov -0001

• "Had a fab time for my husbands 50th birthday."

  The staff were amazing and put banners and balloons up before we arrived at the house! We were more than delighted with the house and Yorkshire Coastal Cottage's service. We have fallen in love with Whitby and will be coming back soon!

  Nic StankillNov -0001

• "A beautiful house and a fantastic weekend."

  5 STARS!!!

  The Steadman-South FamilyNov -0001

• "It was a pleasure to stay in such a beautiful house, Whitby is lovely and we can't wait to come back!"

  The Postlethwaite FamilyNov -0001

• "A beautiful house in a perfect location, we reccomend The Moon and Sixpence for drinks!"

  We loved Whitby. Thank you Yorkshire Coastal Cottages!

  The Bailey, Soons And Mason PartyNov -0001

• "Gorgeous house, so well decorated."

  We had a lovely stay and will be coming back next year. I will be recommending to others!

  The Drysdale And Wood PartyNov -0001

• "It's our second stay at Albany House and we love it!"

  We will be back again, next year.

  The Stephensons, Moores And Lawtons PartyNov -0001

• "It's an absolutley amazing house, I had such a wonderful stay."

  Thank you Yorkshire Coastal Cottages!

  Helen CoolingNov -0001

• "Fabulous, everything was excellent!"

  Such attention to detail, it's been a lovely, relaxing weekend.

  Sarah AitkenNov -0001

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