Helredale Retreat Whitby

41 Customer Reviews

• "The cleaner of the property does not do a very good job."

  The window sills were full of cobwebs, black mould on inside wall at backdoor, oven requires a good clean, baking trays had burnt food on( had to wash before use). Don't think windows have ever been cleaned inside or outside all the times we have visited this property (husband washed them this time, that bad).The property could do with a deep clean. VERY DISSATISFIED

  Hi Maria, so sorry for the problems you encountered on your holiday. We do pay the cleaners a very good wage to make sure everything is perfect, so this is not good enough! We will correct the problems ourselves and give it a good look over. Hope you enjoyed your stay despite this , so sorry again Property Owner

  Reviewed by Maria3.1★Mar 2025

• "This is a great, warm and relaxing house, ideally located just outside Whitby town and harbour."

  The decor is fresh and there is everything you need. Beds are large and comfortable with a dressing table and full length mirror in the master. The downstairs bathroom is clean with a bath and shower. The kitchen is again clean and has everything you would expect. The living room is fresh and comfortable. We really enjoyed our stay here. Communication from owner was warm and friendly and we could have gone in earlier if we didn’t have such a long drive. The house is ideally located for all the tourist attractions within walking distance although the tour bus does go very near to the property - used to our advantage as Whitby is very hilly! We would definitely stay here again and recommend Helredale Retreat. 10/10

  Reviewed by Amanda5.0★Nov 2024

• "Had a lovely stay in Whitby although the weather was against us a couple of days."

  Property cosy, great big tele, everything you would need was in the accommodation. Would definitely stay there again if we come up that way either walking or to the pavilion

  Reviewed by Janet3.8★Sep 2024

• "Lovely place within walking distance to Whitby harbour and town."

  Comfortable facilities and had everything we needed to enjoy are stay. Good communication with owner and bonus of off road parking.

  Reviewed by Kim5.0★Jul 2024

• "Off road parking - Perfect for car."

  Enclosed garden - Perfect for Dog. Lovely house which was perfect for us and just a 10/15 minute stroll into town. Would have no issues with recommending this as a base for a holiday in Whitby.

  Reviewed by Mr5.0★Jul 2024

• "We had a lovely stay at Helredale."

  I did read about the previous niggles in earlier reviews, but they were obviously sorted by the time we got there (mid May 2024) as we had nothing to complain about at all. It was very clean and tidy. The garden was perfect for our small dog, who will find the smallest of gaps to escape through! It was completely secure and that's our priority when choosing a holiday home. The kitchen is really well equipped. Wifi and Sky TV worked well (we didn't have great weather so were reliant on that in the evenings). It's literally a 15-20 minute walk into the heart of Whitby, so ideally located to walk into the town. You're able to see the abbey from the back bedroom. Off street parking worked well, the road is busy but the double glazing must be very high grade because you can't hear any traffic at all once in the house. I found it really great value for money and the pics gave a very true reflection on reality, so we got exactly what we expected.

  Reviewed by Hazel5.0★May 2024

• "The house is on a busy main road and is a mid terraced house and not the cottage I was expecting but it is a very nice place and with some maintenance would be so much better."

  There are holes in the lounge walls, with metal washers, there is trunking that's not needed and there is no architrave on the en suite bathroom door. Unfortunately the sink in en-suite is difficult to use as it is on top of the toilet cistern and there is no room. The showers are both very good. The beds are comfortable and the kitchen is well equipped - I cannot comment on the oven or hob as we did not use either but everything else was great. We enjoyed our stay even with the maintenance issues as it's very easy from the location to get to all the attractions Whitby has to offer. One more thing of note there is an information folder provided by the owner but this needs updating.

  Reviewed by Diane3.8★Mar 2024

• "We had a wonderful stay,a few niggles from last year have been done"

  Reviewed by Maria4.1★Mar 2024

• "The house was clean and comfortable Just short walk to Whitby harbour Within ..."

  The house was clean and comfortable Just short walk to Whitby harbour Within walking distance to supermarkets

  Reviewed by Terence5.0★Sep 2023

• "Nice property in a ideal location"

  Reviewed by Simon4.4★Sep 2023

• "The house was well situated for all amenities and short walk to the harbour."

  Very clean and comfortable would recommend.

  Reviewed by E5.0★Aug 2023

• "Well presented, in an ideal location and great for dog to have a secure garden"

  Reviewed by Martin5.0★Aug 2023

• "Have always enjoyed staying here, but the downstairs bathroom /shower could do with tiles in shower being replaced/grouting."

  Kitchen/frying pans could do with being replaced not fit for purpose. Very disappointed this year and also to stay here next year same week the price has gone up again

  Hi, thank you for your feedback. We will check the frying pans etc, the normal pans were all new at the start of the season but frying pans seemed ok but i will check again. we will also sort the grouting out in the bathroom. sorry the price has gone up but in fairness it is one of the cheapest properties to rent out in whitby but again we will look into this for the future Property Owner

  Reviewed by Maria3.8★Jul 2023

• "Sometimes flush upstairs would run uncontrollably long after it should have ended."

  Might be worth warning people about the noise the macerator makes....my husband nearly had a heart attack the first time it went off!! Haha.thank you. Bins very confusing put green bin out wed night but no one collected...left it out until we left Friday . Different counties have different systems for recycling...we didnt know what to do!

  hi Lynn, yes mascerators are great in the sense that they allow you to have a shower and toilet wherever you want one in the house , but the flipside is that they do make a noise when they pump. We have used non branded ones at other properties in the past, but this one is a SaniFlo pro (about £650 worth) so is the best on the market. The only reason it would contiune to flush would be if the tap was slightly running or indeed if the toilet itself was filling unnecessarily, i will get our handyman to check this out on friday. Yes the bins are different in each county, however we pay extra for the council to come down the drive and take the relevant bin from under the window on the given day, so there is no need to put any bin out. This is why we do not have any instructions in the house about putting bins out (to allow you to get on with enjoying your holiday with minimum impact) other than that i do hope that you enjoyed your stay and would welcome you back at any point in the future. Thanks again for the 100% feedback, cheers chris Property Owner

  Reviewed by Lynn5.0★Jun 2023

• "The accommodation was in a good location for just being able to walk into Whitby however it is on a very busy main road and there was a lot of traffic noise and being a warm week and the master bedroom at the front we felt unable to leave windows open at night due to the traffic noise."

  We did move to the back bedroom but the bed was really uncomfortable and the springs could be felt. On stripping the bed at the end of the week we realised it had not even got a mattress protector on and the mattress was quite stained. On a positive note the master bed was very comfortable. We always take our own Dyson cleaner with us as it is light and cordless and some vacuum cleaners in properties tend to be quite heavy and on hoovering the carpet in the living room the cannister which collects the dust became full of dog fur. I had a dog with me but it certainly was not her fur as she has short white fur and this was long black fur.

  hi sorry about that, i will pass this on to the cleaners as all mattresses did have protectors on at the start of this year, so will ask them where that one is? i will also instruct them to make sure that they use the industrial hoover that is in the back porch as this will be better than the one they bring themselves. Apologies for their incompetence Property Owner

  Reviewed by Dianne2.8★Jun 2023

• "Lovely and comfy holiday home."

  Would definitely come here again next time we visit Whitby.

  Reviewed by Dawn5.0★May 2023

• "We have stayed here numerous times and have always been happy with the set up."

  However this year we were very shocked to find that neither bathroom had any toilet paper. All of us were desperate to use the facilities after a long drive and numerous traffic jams. So my advice is to have your toilet roll handy for when you arrive if you have travelled some distance and are in desperate need for the loo.

  Reviewed by Sally4.4★Mar 2023

• "The sofa had very little support and needs replacing."

  It would be helpful to provide a bin liner and a cloth to wipe the kitchen surfaces which I bought myself.

  hi yes we took your comments on board and can confirm that we now have a new sofa and matching chair in the living room. There should have been a bin liner in the bin and a selection of cloths available, i have mentioned this to the cleaners. Apologies Property Owner

  Reviewed by Jane3.4★Feb 2023

• "2nd visit to this house."

  Brilliant location and with parking which was a bonus. Last year we found the house very comfortable which is why we returned. This year we did found that the settee wasn’t very comfortable but this wouldn’t put us off returning as the the rest of the house was lovely.

  Thanks For the Feedback Leonora, we agreed that the sofa was getting tired, so we purchased a new suite and new armchair in February from beevers for the start of this season. I would love to put a photo on but sykes wont accept owner photos on the website unfortunately (but its lovely) Property Owner

  Reviewed by Leonora4.7★Jan 2023

• "My wife and I are regular Whitby visitors and this is the first time we've stayed at Helredale Retreat."

  Both of us have been very happy with what we found and have had a great long weekend. The cottage was clean, warm and comfortable with good facilities and even though it's a 5–10-minute walk from the centre the onsite parking makes life so much easier than staying in the centre and having to find and pay for a parking space. Both of us would happily stay her again on our next visit.

  Reviewed by Christian5.0★Dec 2022

• "Well equipped property on outskirts of town."

  Very clean. 2 bathrooms and bonus of parking on drive

  Reviewed by Dorothea5.0★Nov 2022

• "I enjoyed my stay at the cottage."

  Cottage was clean. Had all facilities needed. Wasn't to noisy with traffic on the Rd. But I did not sleep well this is not the Cottages fault but I myself have Spine issues and need a firm mattress. The mattresses where very soft I actually ended up sleeping on floor at one point. The sofa also was to uncomfortable for myself with the way it was shaped. Needs a blackout blind or curtains in the front bedroom as all the lights shine through. This is why I only give 2 on comfort.

  Reviewed by Sharon4.1★Oct 2022

• "It says what it says on the tin, it's nothing special."

  Reviewed by Andrew2.5★Oct 2022

• "Had a good relaxing week at the retreat ."

  Clean with good facilities . The biggest plus is that it is in walking distance of Whitby centre with off road parking . Have been coming every year to Whitby but is first time staying here but will not be the last.

  Reviewed by Stewart3.8★Sep 2022

• "Nice clean and great situated very near to harbour within walking distance ..."

  Nice clean and great situated very near to harbour within walking distance shops available close by eg aldi sainsburys b and m we had a lovely stay at this house

  Reviewed by Susan4.7★Jun 2022

• "Great friendly helpful owners, nothing too which trouble."

  Lovely clean cottage cosy quiet cottage, some traffic noise but soon got used to it. Nice outside enclosed area very quiet couldn’t hear the traffic. Wasn’t as near to town as i thought, but that was our fault and it wasn’t far and my mobility scooter coped with the walk into town so not a issue. Comfy bed slept really well all rooms clean light and airy, can see the sea and Whitby Abby from bedrooms. Nice pub serving food short walk away, local shop and a nice walk to supermarket's. Great base for Robin hoods bay and surrounding area we had a lovely stay. Will book again Thank you

  Reviewed by Patricia5.0★May 2022

• "Accommodation was clean and comfortable."

  Very happy with early check-in offered by them, and communication was quick and clear. Cupboards in kitchen and bathroom could do with updating, but otherwise fine.Parking very easy with large driveway. Issue re Wi-Fi resolved quickly.Walk into Whitby wasn't as steep as I'd expected, but may still be difficult with those with mobility issues. Happy overall with holiday.

  Reviewed by Dianne3.4★May 2022

• "Thank you for an excellent stay."

  This is the second time we have stayed at your Retreat. Great place for walking to the town and taking the dog out for walks. The curtains in the main bedroom could be darker. There was confusion about the black bin, it was not emptied on the Thursday, but other than that we had a great time.

  Reviewed by Teresa5.0★Apr 2022

• "We enjoyed our week at Helredale retreat, it was our first time to the Whitby area and we appreciated the information file provided with maps to local facilities and information relating to places to visit."

  The property met our needs with good off road parking and a very comfortable bed in the main bedroom. Having SKY TV was appreciated and the WIFI worked well. We would be happy to rebook if we return to the area in future.

  Reviewed by Timothy4.1★Apr 2022

• "Helredale Retreat Whitby The Retreat is a home from home and you could not ask for more."

  It’s located just over the main bridge with a short walk right down the bank into Whitby town, the retreat itself has everything and more. The main bedroom has the best bed I have ever slept in with a shower and toilet room we just used the one downstairs.The second bedroom never got used but has another double bed with single bunk above it. The main bathroom downstairs has a lovely bath with mega hot water for after those days of walking or just jump in the shower. The gardens To the front you can park two cars outside on the drive so no paying to park or spend time looking for a space. To the rear is an enclosed garden with views to the abbey in distance. There is a shop as described in the pack a short walk up the bank to left, just past this is a play park with plenty of space to walk the dog in the morning. For nice quiet night we walked to the half penny pub just 8 minutes past the shop along the road. The food is lovely especially the steak and there are tables where you can take you pet with you. Chris the owner is very helpful and even offered to let us stay in the retreat till late on our last day. Will definitely stay here again. Regards Michael, Sarah and Bailey the dog

  Reviewed by Sarah5.0★Mar 2022

• "Comfortable holiday home with plenty of parking."

  Good facilities generally although a bigger freezer would be a bonus. Half a mile walk from Swing Bridge. As per previous comments we felt that a few additional cooking utensils ( oven tray, microwave dishes and a bread knife) would be a great help.

  Reviewed by Sue4.4★Feb 2022

• "We were very pleased with this property."

  It was spotless and very comfortable. Everything you need for a home from home by the sea. The location was ideal for touring and not far to walk to the town. We felt it was value for money and when we visit Whitby again, we would definitely book again. Thank you for making our holiday enjoyable

  Reviewed by Leonora5.0★Jan 2022

• "Got a call from owner to say house was ready at 9."

  30 but due to unforeseen circumstances didn’t get to take advantage of it. Didn’t realise the house was on main road which was a slight problem as very noisy. Close to sainsburys and town. Overall warm and comfortable and very clean , bathroom sink needs attention. Also lack of sensible size pans, baking trays made cooking Christmas dinner a challenge but we adapted and overcame

  Reviewed by Debbie4.4★Dec 2021

• "Very nice clean and cosy little holiday home."

  Arrived to a double drive which was perfect as had two cars (not small cars) and they fit perfect. Entrance leads into a cosy living room with sofa and sky tv. Kitchen had plenty of cupboard space and plenty enough plates cups etc… the family bathroom is downstairs which was handy having a toilet downstairs! They is a small utility room/coat room which led to a enclosed garden which was perfect as we took our dog. Upstairs is two bedrooms each with a double bed and one with a single above (bunk bed) master bedroom has a handy en-suite with a shower which was a great powerful shower! The master bed was super comfy!! We had a great weekend here! The house is a great spot only a short walk from harbour and a 5 minute walk from a small shop. Will definitely be staying here again!

  Reviewed by Alan5.0★Nov 2021

• "Lovely property, very clean & cosy."

  A bonus with off road parking for two cars, a rare find for Whitby. Location good, 15 minute stroll to harbour. Two small points for us, the dining chairs were uncomfortable. We realise they foldaway due to space restrictions, but better quality (stronger) would be better. Secondly, on holiday we do cater for ourselves mainly and we found there was a lack of basic cooking equipment e.g. baking tray, roasting pan, jug and a casserole dish would be appreciated. However overall this is a lovely property and would not hesitate to return.

  Reviewed by Robert4.4★Nov 2021

• "First was when we arrived and was a terraced house not a cottage as expected ..."

  First was when we arrived and was a terraced house not a cottage as expected room 2 no storage any storage was already filled no dishes or pots to cook with on suite was very tiny and noisy toilet not good in the middle of the night Lovely location didn’t feel like it was value for money

  Reviewed by Michael3.8★Jul 2021

• "We were very pleased with the property at Heredale Retreat."

  The owner was very helpful when I phoned and on arrival we had milk which had been left in fridge. The accommodation was very clean, comfortable with everything we needed. It was very near harbour and we were fortunate to have a drive to park on. Also, it was a great base to visit other places and had supermarkets close by. Would recommend anyone to stay there.

  Reviewed by Bev5.0★Jul 2021

• "What a great location, can walk to the town and go for long walks."

  Great having parking out side the house and to have a garden. There were a few problems, which we have informed the owner.

  Reviewed by Teresa4.1★Jun 2021

• "The only thing was the water was a little to hot."

  Apart from that would stay again good base. For everything

  Reviewed by John4.7★Jun 2021

• "The property was extremely cosy, a home from home."

  It was well equipped with everything we needed for our stay. The bed was really soft and comfortable. Parking on the front of the property with easy access was a god send. Nice stroll down into the centre of whitby. Great location. A little Gem.

  Reviewed by Dawn4.4★Apr 2021

• "The property is ideally placed to explore Whitby and the surrounding countryside."

  Everything you need for a ‘home away from home’ is provided and the house was spotlessly clean. Chris, the owner, even telephoned on the day of our visit to say the property was available earlier if we need it. Very pleased with our stay and can highly recommend it.

  Reviewed by David4.4★Apr 2021

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