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Verified booking
"Excellent cooking facilities."
Spacious apartment. Shower looking dated with mould on the ceiling above it.
Great location in centre of Whitby. Car parking token is a good bonus but not really practical to park outside whilst picking it up.
Reviewed by Andy4.7★May 2025
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Verified booking
"Perfect location with well equipped kitchen."
Parking permit was a bonus, basic instructions for the tv's would have been helpful, but the bottle of wine was very much appreciated!!
Reviewed by Keith5.0★Apr 2025
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Verified booking
"As a previous renter reported a carton of milk would be more appreciated than the bottle of wine."
A notice on the entry door to the flat stating two steps down immediately after opening the door. Automatic lighting on entry into the staircase.
Reviewed by Christine4.1★Apr 2025
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Verified booking
"Lovely clean apartment, spacious, warm and inviting."
The bed was super comfy. A bottle of wine was a nice touch but would've appreciated teabags and milk more! Great location, close to cafés and pubs and a short walk to the town centre and beaches.
Reviewed by Yvonne5.0★Apr 2025
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Verified booking
"Lovely place, large kitchen and bathroom, which you don’t get in many apartments in Whitby, very warm, no negatives."
Thankyou for your 5 star feedback. Glad you enjoyed your stay, you are welcome back anytime
Property Owner
Reviewed by Angela5.0★Feb 2025
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Verified booking
"A great time at Mermaid Cottage."
Great location and property was clean and tidy.
The bottle of wine was a very welcome touch, thank you, we will definitely stay again.
Thankyou for you feedback. You are welcome back anytime
Property Owner
Reviewed by Julie3.8★Nov 2024
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Verified booking
"The property had everything we could have needed for our stay."
Great location, with lots of wonderful cafes and bars within 5 minutes walk.
Parking permit was an added bonus.
.
We will definitely be coming back.
Thankyou for your feedback. You are welcome back anytime
Property Owner
Reviewed by Stephen4.4★Oct 2024
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Verified booking
"No problems."
Hope to be back next year
Thankyou for your 5 star feedback. You are welcome back anytime
Property Owner
Reviewed by Roy5.0★Oct 2024
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Verified booking
"Exactly as represented in listing."
Great location to walk to town attractions and the beach.
Thankyou for your 5 star feedback. You are welcome back anytime
Property Owner
Reviewed by Brian5.0★Sep 2024
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Verified booking
"Started as an exciting break in Whitby but soon after arrival at the property there was a bit of a problem, no hot water for a shower after a day travelling in the heat."
Contacted Sykes customer support and then they passed on the information to the owner. After chasing them they said the owner has been informed and they would deal with it the next day, not ideal as there should be some sort of insurance to cover these emergencies, but things happen so we were happy to wait for next day.
We were then informed in the morning that the owner would have the plumber coming over to check and fix it, and we have to leave the keys in the keysafe.
Off we went for a lovely day of sightseeing and good weather, comes 6 pm we got home and nothing had been done and the owner didn't bother informing us. So had to call the customer support once again, chasing a resolution. They informed us that the owner couldn't find anyone and that this issue had happened before they had someone over but clearly they didn't do a very good job. Sykes Cottages offered 2 options, if we want to leave they would try a sort a partial refund or they could try and find other property for us to move.
Bare in mind this was a 3 night stay and we were going into our second night. We agreed to move of they were able to find another property, after 1 hour or so we received a list with properties but only 1 was adequate so we asked about that one. Then we had someone calling us from a other property (with bad reviews) asking for a £295 payment so we could move after they clean the property. By this time it was already after 7 or 7:30 pm and we were too tired to move all our belongings to a house that didn't had guaranteed parking.
So not wanting to make things more difficult I said we would endure another night and in the morning I would call so we can sort things out.
In the morning I called the support and asked what could they do to sort things out, if we could work on a partial refund that would make this experience adequate, they communicated to the owner and the owner offered £100. I didn't agree with it and said if the owner could meet us half way, and give half of what we paid (£150) and ot would be sorted. The owner came back with the message, "£100 is my final offer".
By this time nothing would be sorted and no hot water would be available during our stay. We felt the owner knew about this issue already and was not honest with us. We were informed that the owner had a part for the boiler already on order.
But if no one came to check the boiler during our stay how did the owner know what part to order?
Anyway we had to accept the £100 refund, because it was that or nothing.
So not a good experience at all, and clearly the owner didn't care about the customers.
Things happen but we believe it could have been dealt differently, the owner didn't bother communicating to let us know that no kne was available to fix, we had to chase that up.
The house has some positives, and I do believe the owner could have here a lovely place if he's more caring to the customers. There are a few things that could be improved in the property to make it a "luxury" accommodation. For example a new kettle, the one available was unusable full of rust or something brown covering the inside, the mop is stored inside a cupboard and as soon as you open you're hit in the face with a strong damp smell.
Over all the house is in prime location, tidy and has a park permit.
This should make this house one of the best in Whitby for a short stay. The owner needs a few improvements and it will be great. But not the best experience and we will not be returning, unfortunately.
Please note that the guest was offered a substantial reduction due to an unavoidable breakdown of the heating system and delay in obtaining a spare part.
The guest was also offered a full refund/cancellation.
The guest decided to stay.
Many of the statements in the review are incorrect or wrongly assumed.
The guest threatened the owner via Sykes to give an even greater price reduction or they would leave a bad review.
We have a zero tolerance to threatening behaviour.
Thank you for bringing the mop smell to our attention. This has now been replaced and will be replaced on a regular basis.
Property Owner
Reviewed by Pedro1.3★Jul 2024
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Verified booking
"Main entrance downstairs very unwelcoming: could do with a clean a decorate."
We were met by a really strong smell of cigarettes on coming through the main door which was very off-putting. Maybe the cleaners?
Disappointed as apartment quite dark, unlike the photos.
Not just as clean as many people said in their feedback.
Would not return.
Thankyou for your feedback.
The property is cleaned to the same standards and smoking is not allowed and is in fact illegal in the communal areas. Not fair accusing the cleaning staff! I suspect the smell will of come from outside.
For potential future guests please see the reviews before and after this one.
Property Owner
Reviewed by Ellanor2.2★Jul 2024
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Verified booking
"We had a wonderful stay, this apartment is ideal for a couple, so comfortable and a great base for exploring the local area."
Only one slight issue: the outer door to access the communal area was very difficult to open and close fully due to being stiff; other than that - PERFECT
Thank you for your feedback. We have now sorted the door out. Glad you enjoyed your stay and hope to see you back again
Property Owner
Reviewed by Shelley4.7★May 2024
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Verified booking
"Great location and very useful to have parking provided."
The explanation prior to booking accurately explained that this was a short walk away.
I would suggest that a notice is placed on the outside of the front door warning of the immediate step down as you enter the property. It took me by surprise especially as we were trying to unload the car quickly due to us blocking the very narrow road.
My only minor criticism would be that there were very old and congealed toiletries in the dispensers in the bathroom. These need to be completely removed and leave visitors to supply their own toiletries.
Otherwise a great property for a couple and we would be happy to return if we visit Whitby again
Thank you for your feedback. The old dispensers have now been removed. You are welcome back anytime
Property Owner
Reviewed by Elizabeth3.8★Apr 2024
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Verified booking
"A very comfortable and well located property in Whitby."
Would have given full score but the car parking situation, which I do understand, is the only drawback.
Otherwise, I'd fully recommend a stay at Mermaid Cottage.
Thank-you for your feedback and recommending Mermaid Cottage. We do provide a parking permit for West Cliff car park. It does get quite busy in the summer but once parked Whitby is a great place to explore on foot and you can park there for the duration of your stay.
Property Owner
Reviewed by David5.0★Apr 2024
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Verified booking
"Mermaid cottage is a credit to it's owner."
Clean comfortable and very roomy.kitchen had everything you could ask for,bed soft and comfortable.pleny of hot water nice to have bath and shower,(could do with a hand rail for getting out of bath but that my opinion). overall well positioned for shops 2 min walk to harbour,would recommend to anyone and will be back
Thank you for your lovely feedback. It really makes it all worthwhile. You are welcome to stay anytime.
Property Owner
Reviewed by Allen4.7★Mar 2024
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Verified booking
"Community door key code not working for 2nd week of holiday."
Rang the owner and left a voice message but got no response. Cleaners informed by us and said they had informed Sykes..We emailed Sykes (our fault as used no reply email). Rang Sykes when we returned and told it "would be dealt with". Felt vulnerable as the general public had access to the property so the security was compromised..
Now 2 weeks have passed as still no response from Sykes.
Used Sykes before and been very satisified but their lack of response has left us disappointed.
Roy
Reviewed by Roy4.7★Sep 2023
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Verified booking
"Found the apartment and surroundings to be very good."
7 minute walk down to Whitby Harbour, although be aware there is a bit of a hill. Found fridge/freezer in apartment on the small size and nowhere for general food storage (tins etc). Trivial matters that did not detract from a lovely holiday in this homely apartment in a beautiful part of the UK
Reviewed by Lee4.7★Sep 2023
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Verified booking
"Superb Large Comfortable Apartment with everything you could need, right in the middle of Whitby, 7 to 10 min walk to the Harbour and Train Station."
The car park that the Pass covered was a bit further than we thought but a very slow 12 to 15 mins walk got me there, but only needed car when going out of Whitby as the apartment in great central location.
Reviewed by Steve4.7★Jul 2023
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Verified booking
"Very convenient for town Bus and Railway Station."
Lack of space to store food
Bit sparce on cutlery i.e 1 teaspoon
Wi Fi was being connected as we left could have done with it
1 Bath and 1 hand towel per person not really enough
Reviewed by Elaine3.4★Jul 2023
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Verified booking
"Carpet on stairs loose could cause an accident."
Thank you for your feedback and bringing a maintenance issue to our attention. The loose stair carpet has now been fixed.
Property Owner
Reviewed by Stephen4.1★Jun 2023
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Verified booking
"Great location and free parking short walk away,"
Glad you enjoyed your stay.Hope to see you again
Property Owner
Reviewed by Joanne5.0★May 2023
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Verified booking
"Great location to the centre of Whitby, generous space and everything you need."
Highly recommended.
Glad you enjoyed your stay and thankyou for your great feedback. Hope to see you again
Property Owner
Reviewed by Darren4.7★Apr 2023
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Verified booking
"Ideal location and facilities."
Car park pass was a bonus but a bit of a walk (depending on your fitness level). Only criticism would be 9am checkout time - too early to be up and out - would have thought 10am more realistic.
Hi, sorry about 9 am checkout. That was a hangover from covid. We have now changed it back to to 10am
Property Owner
Reviewed by Sandra5.0★Oct 2022
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Verified booking
"Lovely property for two well equipped would recommend."
Thank you for your feedback. Glad you enjoyed your stay. You are welcome back anytime
Property Owner
Reviewed by Hazel5.0★Oct 2022
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Verified booking
"Great property in a quiet area but still very close to the shops, its comfortable and very well equipped with everything you might need for your stay, with a lovely bedroom, bathroom, sitting room and a well kitted out kitchen."
The location is good being 5 mins from the harbour 5 mins to the pier and beach, the walk back is up a short hill but its not too bad, Would happily recommend this property.
Thank you for your feedback, we are glad you enjoyed your stay. Hope to see you again.
Property Owner
Reviewed by Thomas4.4★Aug 2022
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Verified booking
"Convenient location just a five minute walk to the swing bridge across the river Esk."
A most excellent apartment with parking just a 5 minute walk away, a great photographic holiday armed with my little red guide book dated 1919 ! Many of the 1919 locations viewed and captured yet again.....timeless !
Glad you enjoyed your stay. Hope to see you again.
Property Owner
Reviewed by Steven4.7★Jul 2022
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Verified booking
"Spent a lovely week in this comfortable first floor self-catering apartment."
Very clean spacious rooms and well equipped, Idea stay for a couple.
Although the lounge and bedroom are always dark due to the buildings opposite facing the cottage on the narrow side street.
Idea location for shops, bars, restaurants just around the corner in Skinner Street. Also five minute walk to the whale bones. Don't forget Whitby is very hilly , if you have any mobility issues, you might be better looking for accommodation down by the harbour.
Thank you for your feedback. Glad you enjoyed your week in Whitby. We also have The Bolthole (Ref: 23892) on Bagdale which is on the same level as the harbour and shops etc.
Property Owner
Reviewed by John5.0★Jun 2022
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Verified booking
"Just returned from a 3 night stay at this Stunning cottage."
...it is practically on the doorstep of the harbour,sea front and shops,bars and restaurants,ideally situated.Lovely and comfortably cosy despite the cold weather.The amenities are faultless,would definitely recommend,and look forward to returning.....Thank You.
Glad you enjoyed your stay. Your welcome back anytime.
Property Owner
Reviewed by Lisa5.0★Nov 2021
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Verified booking
"Lovely quiet location."
5 minute walk to centre. Perfect location.
Glad you enjoyed your stay. Your welcome back anytime.
Property Owner
Reviewed by John4.7★Sep 2021
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Verified booking
"We were delighted when we opened the door to enter Mermaid Cottage, it was so Spacious in each room and very clean."
The rooms were very comfortably furnished to a high standard. Where it is situated in Hunter Street, just off Skinner Street, which has an abundance of shops, bars, and Borhams bakery is a must. We would thoroughly recommend it.
Glad you enjoyed your stay. Your welcome back anytime.
Property Owner
Reviewed by Janis5.0★Sep 2021
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Verified booking
"Lovely apartment with everything needed for a relaxing break."
Well equipped kitchen, spotlessly clean all over, separate shower, close to all amenities. Would definitely stay here again.
Only negatives - no WiFi and a fan would be useful because I’d imagine in hotter weather the rooms would get quite hot/stuffy.
Plenty of places to eat and drink close by and just a few minutes walk down hill to the station, harbour, town, buses and beach.
Reviewed by Jane5.0★Jul 2021
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Verified booking
"Excellent location and well equipped comfortable accommodation."
All the amenities and places of interest are easily walkable. A little tip in the current Covid climate, try and book restaurants etc in advance of arriving as most require online booking and the lack of internet makes that a bit more difficult once you're in residence
Reviewed by Tony4.7★May 2021
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Verified booking
"Totally disliked Sykes treatment of its customers during the onset of Covid in March 20."
As for Mermaid cottage, wow. Fantastic location, has everything you need for a short or long stay. Would definitely come back here. Loved it.
Thankyou Mermaid cottage for giving us a fabulous holiday.
Glad you enjoyed your stay. Your welcome back anytime.
Property Owner
Reviewed by John5.0★Oct 2020
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Verified booking
"This apartment is very well situated in the centre of Whitby but in a quiet side road."
It's comfortable and clean. The only downside to it is that the sitting area is always very dark, but this is only a problem if the weather is so bad that you are forced to spend time inside! The fridge is also quite small...
Reviewed by Teresa4.1★Oct 2020
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Verified booking
"Very comfortable accommodation in a great central location."
Would not hesitate to recommend or rebook if holidaying in area in future.
Reviewed by Paul5.0★Sep 2020
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Verified booking
"Lovely clean and well equipped and a big thank you for the gift of leaving a bottle of wine for your guests."
It would be a good idea to inform your guests that you have feather filled bedding, for some people it's good but unfortunately my husband has Asthma and this caused him a problem, I'm sure if I had rang up it would have been swapped for non allergic bedding but because it was a lovely warm apartment we didn't need the quilt.
We enjoyed our stay very much and would highly recommend Mermaid Cottage.
Just a note to say that Whitby is a beautiful scenic town but very hilly and there is no parking outside so I would say if you have any form of disability walking it would be better to stay near the harbour.
Reviewed by Teresa5.0★Sep 2020
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Verified booking
"Nice apartment clean and with everything that you need."
Close to everything all within 5 to 10 minutes walk to shops, pub beach and harbour etc.
Reviewed by Lee5.0★Aug 2020
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Verified booking
"Beautiful cottage, everything you need and more."
Definitely will be visiting again
Reviewed by Beverley5.0★Feb 2020
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Verified booking
"Fabulous apartment, excellent location, well equipped and very clean will ..."
Fabulous apartment, excellent location, well equipped and very clean will definitely be going back,the complimentary bottle of wine is a nice touch
Reviewed by David5.0★Feb 2020
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Verified booking
"From booking to arriving, the information we received regarding directions to the property to gaining access to the cottage were very good, also being able to park the car nearby without any extra cost was a bonus, and within 5 minute walk."
All the attraction were all within walking distance and the local pubs and restaurants are very nice too.
Inside the property we were very surprised at how spacious it all was, good sized bedroom, large living area , large and very well equipped kitchen and a large bathroom with bath and separate shower cubicle, very well maintained,to say we were surprised is an understatement, we will definitely be booking this or a subsequent property through Sykes cottages.co.uk.
Thank-you, we had yet another lovely weekend in Whitby
Reviewed by Karen5.0★Nov 2019
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Verified booking
"Excellent location with easy access to local shops and facilities, with everything in easy walking distance."
A comfortable and well equipped base from where anyone can enjoy Whitby. Very highly recommended.
Reviewed by Tony5.0★Oct 2019
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Verified booking
"Lovely apartment great location nice personnel touche's would definitely go back"
Reviewed by Ray4.7★Aug 2019
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Verified booking
"Gorgeous cottage right in the centre of Whitby."
All instructions were easy to follow to find the property and the car park.
Reviewed by Ran5.0★Aug 2019
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Verified booking
"The whole place is tired, which would be fine but for some major problems."
The shared landing smelled of must. The bedclothes didn't smell great - we had to wash them first. The taps in the bathroom were difficult to turn off. The shaving light in the bathroom didn't work. The shower temperature was luke warm at best - all week we didn't have a hot shower. The mould spots all over the bathroom ceiling near the shower are unacceptable. What's particularly frustrating is that I booked this place for two seperate weeks, the second in October, I've paid in full and I don't want to go through this again. Can someone contact me regarding how to proceed?
Reviewed by Simon2.2★Jul 2019
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Verified booking
"Lovely cottage, well equipped with little thoughtful extras, spacious, just excellent stay I would recommend it fully and also stay there again."
Reviewed by Martin5.0★Jun 2019
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Verified booking
"Comfortable, clean, and well decorated apartment."
Kitchen well equipped but cutlery could do with replacing. My wife took a hairdryer with her as we couldn’t see this mentioned in the description however a hairdryer was to hand. Very enjoyable stay.
Reviewed by Graham5.0★Jun 2019
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Verified booking
"We had a lovely break in Whitby."
The apartment was comfortable,and welcoming.It was in a quiet area and ideally situated for a short stroll to town and harbour.I can recommend it .
Reviewed by Ann4.7★May 2019
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Verified booking
"Hard to find entrance at 1st
Communal area smells musty not the best needs a clean
Nice 1 bed flat , I know it’s at the coast but every window front and back had bird mess on them."
So our view for 2 days was of that
They need a good clean
Apart from the communal area and the windows flat was nice spacious
Friend was staying around the corner and windows were spotless so perhaps the cleaners need to sort this or change the window cleaner !!
Reviewed by Chris4.7★May 2019
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Verified booking
"Lovely stay Thankyou"
Reviewed by Dawn5.0★Apr 2019
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Verified booking
"The cottage was faultless absolutely beautiful, close to town center and car park about 5 minutes walk away."
Had everything and more that we needed and a bottle of wine on are arrival was a lovely touch. Will definitely be back.
Reviewed by Tracey5.0★Apr 2019
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Verified booking
"It really is a lovely flat, very clean and very comfortable very well equipped and close enough to everything in Whitby with easy access to everywhere we wanted to visit."
Certainly enjoyed our stay and the bottle of wine was very much appreciated. The addition of the car parking pass was a definite bonus, only one minor issue was that WiFi would finish everything off nicely - though I must admit that being offline might have had the odd benefit. We had a lovely week, thank you.
Reviewed by Stephen5.0★Mar 2019
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Verified booking
"Really enjoyed our stay - great apartment right in the centre of Whitby"
Reviewed by Veronica5.0★Oct 2018
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Verified booking
"Excellent location,well equipped and comfortable."
Wifi would be a bonus
Reviewed by Colin5.0★Sep 2018
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Verified booking
"What a lovely flat!"
In a perfect location too. Right near pubs, restaurants, shops and the beach. We are already looking forward to another visit next year
Reviewed by Kristy5.0★Aug 2018
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Verified booking
"The cottage is in a quiet area with lots of quirky shops and pubs close by also watch out for hidden garden bars and tea-rooms which are."
The main tow just round the corner. Main town is only 5 minutes walk downhill and the West Cliff is only 5 minutes walk along from the cottage where you can access the beach via a lift.
Nothing negative apart from seagulls ( it is a seaside town after all) they can be noisy!
I would not hesitate in booking this well equipped comfortable first floor cottage in the future as it had all comforts of a "home away from home".
Had a lovely 4 night break staying in Whitby.
Reviewed by Janette5.0★Jul 2018
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Verified booking
"Excellent flat very clean very comfortable NO problems"
Reviewed by Anthony5.0★Jun 2018
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Verified booking
"Our second stay at this property and we would have booked a further stay had it not already been booked."
It ticks all the boxes for us, cleanliness, facilities, warmth, location, décor, parking permit, central but quiet. Will definitely book again when available.
Reviewed by Amanda5.0★Apr 2018
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Verified booking
"Great place to stay."
Location is very central but still peaceful. Lovely and clean with plenty of space. We didn't want to leave!
Reviewed by Katie5.0★Mar 2018
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Verified booking
"Good location, very clean and tidy, didn’t really want for anything, only thing to make it better would have been an exterior light that worked when using key pad on door to gain entry."
Reviewed by Roman4.4★Nov 2017
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Verified booking
"Everything about the holiday was fantastic."
I would recommend to everybody
Reviewed by Andrew5.0★Nov 2017
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Verified booking
"Enjoyed it"
Reviewed by Garfield5.0★Mar 2017
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Verified booking
"Lovely furnished one bedroom property in a perfect location, comfy bed complete with bedside drawers small wardrobe and plenty of hangers (a bonus)."
Cosy and warm throughout, with a well equipped kitchen. Parking permit also a bonus for the nearby Leisure Centre (10 minutes walk away). Had to contact the owner during our stay concerning the water pressure/warmth of the shower, he was extremely pleasant and helpful and this was quickly resolved. Would not hesitate in staying at this property again.
Reviewed by Amanda5.0★Nov 2016
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Verified booking
"Well located with efficient instructions for car parking."
Very clean and comfortable
Reviewed by Colin5.0★Aug 2016
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Verified booking
"A lovely 1 bedroom flat."
Comfy bedroom king size bed with space for our 6 month olds travel cot.
Nice big bathroom with seperate shower and bath.
Kitchen is really great loads of utensils perfect with having a baby, would be great if they had a high chair to use as there was plenty of storage space for one in the kitchen cupboards (hint hint). We booked a flat as needed a good kitchen for the baby so really delighted with all the equipment there- thank you.
Tv kept cutting out and losing signal but lots of DVDs to watch.
Our flat was first floor but easy enough to carry the pram up.
Easy to find the flat and using the key lock system the flat is on a narrow road with double yellow lines so you do feel you have to be quick to unload your stuff but it's not a problem, parking is near the leisure centre 5-8 mins walk away.
Location was great lovely fish and chip shop at the end of the road, around a 5 - 10 min walk to the beach/ harbour area very hilly. The abbey is about 20-30mins walk but a nice walk through lots of shops and cobbled streets. You can drive to the abbey 5 mins plenty of parking at the top £2-3 for 2 hours.
Reviewed by Rachel5.0★Aug 2016
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