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"Community door key code not working for 2nd week of holiday."
Rang the owner and left a voice message but got no response. Cleaners informed by us and said they had informed Sykes..We emailed Sykes (our fault as used no reply email). Rang Sykes when we returned and told it "would be dealt with". Felt vulnerable as the general public had access to the property so the security was compromised..
Now 2 weeks have passed as still no response from Sykes.
Used Sykes before and been very satisified but their lack of response has left us disappointed.
Roy
Reviewed by Roy4.7★Sep 2023
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"Found the apartment and surroundings to be very good."
7 minute walk down to Whitby Harbour, although be aware there is a bit of a hill. Found fridge/freezer in apartment on the small size and nowhere for general food storage (tins etc). Trivial matters that did not detract from a lovely holiday in this homely apartment in a beautiful part of the UK
Reviewed by Lee4.7★Sep 2023
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"Superb Large Comfortable Apartment with everything you could need, right in the middle of Whitby, 7 to 10 min walk to the Harbour and Train Station."
The car park that the Pass covered was a bit further than we thought but a very slow 12 to 15 mins walk got me there, but only needed car when going out of Whitby as the apartment in great central location.
Reviewed by Steve4.7★Jul 2023
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"Very convenient for town Bus and Railway Station."
Lack of space to store food
Bit sparce on cutlery i.e 1 teaspoon
Wi Fi was being connected as we left could have done with it
1 Bath and 1 hand towel per person not really enough
Reviewed by Elaine3.4★Jul 2023
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"Carpet on stairs loose could cause an accident."
Thank you for your feedback and bringing a maintenance issue to our attention. The loose stair carpet has now been fixed. Property Owner
Reviewed by Stephen4.1★Jun 2023
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"Great location and free parking short walk away,"
Glad you enjoyed your stay.Hope to see you again Property Owner
Reviewed by Joanne5.0★May 2023
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"Great location to the centre of Whitby, generous space and everything you need."
Highly recommended.
Glad you enjoyed your stay and thankyou for your great feedback. Hope to see you again Property Owner
Reviewed by Darren4.7★Apr 2023
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"Ideal location and facilities."
Car park pass was a bonus but a bit of a walk (depending on your fitness level). Only criticism would be 9am checkout time - too early to be up and out - would have thought 10am more realistic.
Hi, sorry about 9 am checkout. That was a hangover from covid. We have now changed it back to to 10am Property Owner
Reviewed by Sandra5.0★Oct 2022
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"Lovely property for two well equipped would recommend."
Thank you for your feedback. Glad you enjoyed your stay. You are welcome back anytime Property Owner
Reviewed by Hazel5.0★Oct 2022
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"Great property in a quiet area but still very close to the shops, its comfortable and very well equipped with everything you might need for your stay, with a lovely bedroom, bathroom, sitting room and a well kitted out kitchen."
The location is good being 5 mins from the harbour 5 mins to the pier and beach, the walk back is up a short hill but its not too bad, Would happily recommend this property.
Thank you for your feedback, we are glad you enjoyed your stay. Hope to see you again. Property Owner
Reviewed by Thomas4.4★Aug 2022
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"Convenient location just a five minute walk to the swing bridge across the river Esk."
A most excellent apartment with parking just a 5 minute walk away, a great photographic holiday armed with my little red guide book dated 1919 ! Many of the 1919 locations viewed and captured yet again.....timeless !
Glad you enjoyed your stay. Hope to see you again. Property Owner
Reviewed by Steven4.7★Jul 2022
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"Spent a lovely week in this comfortable first floor self-catering apartment."
Very clean spacious rooms and well equipped, Idea stay for a couple.
Although the lounge and bedroom are always dark due to the buildings opposite facing the cottage on the narrow side street.
Idea location for shops, bars, restaurants just around the corner in Skinner Street. Also five minute walk to the whale bones. Don't forget Whitby is very hilly , if you have any mobility issues, you might be better looking for accommodation down by the harbour.
Thank you for your feedback. Glad you enjoyed your week in Whitby. We also have The Bolthole (Ref: 23892) on Bagdale which is on the same level as the harbour and shops etc. Property Owner
Reviewed by John5.0★Jun 2022
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"Just returned from a 3 night stay at this Stunning cottage."
...it is practically on the doorstep of the harbour,sea front and shops,bars and restaurants,ideally situated.Lovely and comfortably cosy despite the cold weather.The amenities are faultless,would definitely recommend,and look forward to returning.....Thank You.
Glad you enjoyed your stay. Your welcome back anytime. Property Owner
Reviewed by Lisa5.0★Nov 2021
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"Lovely quiet location."
5 minute walk to centre. Perfect location.
Glad you enjoyed your stay. Your welcome back anytime. Property Owner
Reviewed by John4.7★Sep 2021
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"We were delighted when we opened the door to enter Mermaid Cottage, it was so Spacious in each room and very clean."
The rooms were very comfortably furnished to a high standard. Where it is situated in Hunter Street, just off Skinner Street, which has an abundance of shops, bars, and Borhams bakery is a must. We would thoroughly recommend it.
Glad you enjoyed your stay. Your welcome back anytime. Property Owner
Reviewed by Janis5.0★Sep 2021
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"Lovely apartment with everything needed for a relaxing break."
Well equipped kitchen, spotlessly clean all over, separate shower, close to all amenities. Would definitely stay here again.
Only negatives - no WiFi and a fan would be useful because I’d imagine in hotter weather the rooms would get quite hot/stuffy.
Plenty of places to eat and drink close by and just a few minutes walk down hill to the station, harbour, town, buses and beach.
Reviewed by Jane5.0★Jul 2021
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"Excellent location and well equipped comfortable accommodation."
All the amenities and places of interest are easily walkable. A little tip in the current Covid climate, try and book restaurants etc in advance of arriving as most require online booking and the lack of internet makes that a bit more difficult once you're in residence
Reviewed by Tony4.7★May 2021
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"Totally disliked Sykes treatment of its customers during the onset of Covid in March 20."
As for Mermaid cottage, wow. Fantastic location, has everything you need for a short or long stay. Would definitely come back here. Loved it.
Thankyou Mermaid cottage for giving us a fabulous holiday.
Glad you enjoyed your stay. Your welcome back anytime. Property Owner
Reviewed by John5.0★Oct 2020
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"This apartment is very well situated in the centre of Whitby but in a quiet side road."
It's comfortable and clean. The only downside to it is that the sitting area is always very dark, but this is only a problem if the weather is so bad that you are forced to spend time inside! The fridge is also quite small...
Reviewed by Teresa4.1★Oct 2020
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"Very comfortable accommodation in a great central location."
Would not hesitate to recommend or rebook if holidaying in area in future.
Reviewed by Paul5.0★Sep 2020
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"Lovely clean and well equipped and a big thank you for the gift of leaving a bottle of wine for your guests."
It would be a good idea to inform your guests that you have feather filled bedding, for some people it's good but unfortunately my husband has Asthma and this caused him a problem, I'm sure if I had rang up it would have been swapped for non allergic bedding but because it was a lovely warm apartment we didn't need the quilt.
We enjoyed our stay very much and would highly recommend Mermaid Cottage.
Just a note to say that Whitby is a beautiful scenic town but very hilly and there is no parking outside so I would say if you have any form of disability walking it would be better to stay near the harbour.
Reviewed by Teresa5.0★Sep 2020
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"Nice apartment clean and with everything that you need."
Close to everything all within 5 to 10 minutes walk to shops, pub beach and harbour etc.
Reviewed by Lee5.0★Aug 2020
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"Beautiful cottage, everything you need and more."
Definitely will be visiting again
Reviewed by Beverley5.0★Feb 2020
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"Fabulous apartment, excellent location, well equipped and very clean will ..."
Fabulous apartment, excellent location, well equipped and very clean will definitely be going back,the complimentary bottle of wine is a nice touch
Reviewed by David5.0★Feb 2020
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"From booking to arriving, the information we received regarding directions to the property to gaining access to the cottage were very good, also being able to park the car nearby without any extra cost was a bonus, and within 5 minute walk."
All the attraction were all within walking distance and the local pubs and restaurants are very nice too.
Inside the property we were very surprised at how spacious it all was, good sized bedroom, large living area , large and very well equipped kitchen and a large bathroom with bath and separate shower cubicle, very well maintained,to say we were surprised is an understatement, we will definitely be booking this or a subsequent property through Sykes cottages.co.uk.
Thank-you, we had yet another lovely weekend in Whitby
Reviewed by Karen5.0★Nov 2019
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"Excellent location with easy access to local shops and facilities, with everything in easy walking distance."
A comfortable and well equipped base from where anyone can enjoy Whitby. Very highly recommended.
Reviewed by Tony5.0★Oct 2019
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"Lovely apartment great location nice personnel touche's would definitely go back"
Reviewed by Ray4.7★Aug 2019
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"Gorgeous cottage right in the centre of Whitby."
All instructions were easy to follow to find the property and the car park.
Reviewed by Ran5.0★Aug 2019
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"The whole place is tired, which would be fine but for some major problems."
The shared landing smelled of must. The bedclothes didn't smell great - we had to wash them first. The taps in the bathroom were difficult to turn off. The shaving light in the bathroom didn't work. The shower temperature was luke warm at best - all week we didn't have a hot shower. The mould spots all over the bathroom ceiling near the shower are unacceptable. What's particularly frustrating is that I booked this place for two seperate weeks, the second in October, I've paid in full and I don't want to go through this again. Can someone contact me regarding how to proceed?
Reviewed by Simon2.2★Jul 2019
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"Lovely cottage, well equipped with little thoughtful extras, spacious, just excellent stay I would recommend it fully and also stay there again."
Reviewed by Martin5.0★Jun 2019
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"Comfortable, clean, and well decorated apartment."
Kitchen well equipped but cutlery could do with replacing. My wife took a hairdryer with her as we couldn’t see this mentioned in the description however a hairdryer was to hand. Very enjoyable stay.
Reviewed by Graham5.0★Jun 2019
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"We had a lovely break in Whitby."
The apartment was comfortable,and welcoming.It was in a quiet area and ideally situated for a short stroll to town and harbour.I can recommend it .
Reviewed by Ann4.7★May 2019
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"Hard to find entrance at 1st
Communal area smells musty not the best needs a clean
Nice 1 bed flat , I know it’s at the coast but every window front and back had bird mess on them."
So our view for 2 days was of that
They need a good clean
Apart from the communal area and the windows flat was nice spacious
Friend was staying around the corner and windows were spotless so perhaps the cleaners need to sort this or change the window cleaner !!
Reviewed by Chris4.7★May 2019
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"Lovely stay Thankyou"
Reviewed by Dawn5.0★Apr 2019
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"The cottage was faultless absolutely beautiful, close to town center and car park about 5 minutes walk away."
Had everything and more that we needed and a bottle of wine on are arrival was a lovely touch. Will definitely be back.
Reviewed by Tracey5.0★Apr 2019
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"It really is a lovely flat, very clean and very comfortable very well equipped and close enough to everything in Whitby with easy access to everywhere we wanted to visit."
Certainly enjoyed our stay and the bottle of wine was very much appreciated. The addition of the car parking pass was a definite bonus, only one minor issue was that WiFi would finish everything off nicely - though I must admit that being offline might have had the odd benefit. We had a lovely week, thank you.
Reviewed by Stephen5.0★Mar 2019
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"Really enjoyed our stay - great apartment right in the centre of Whitby"
Reviewed by Veronica5.0★Oct 2018
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"Excellent location,well equipped and comfortable."
Wifi would be a bonus
Reviewed by Colin5.0★Sep 2018
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"What a lovely flat!"
In a perfect location too. Right near pubs, restaurants, shops and the beach. We are already looking forward to another visit next year
Reviewed by Kristy5.0★Aug 2018
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"The cottage is in a quiet area with lots of quirky shops and pubs close by also watch out for hidden garden bars and tea-rooms which are."
The main tow just round the corner. Main town is only 5 minutes walk downhill and the West Cliff is only 5 minutes walk along from the cottage where you can access the beach via a lift.
Nothing negative apart from seagulls ( it is a seaside town after all) they can be noisy!
I would not hesitate in booking this well equipped comfortable first floor cottage in the future as it had all comforts of a "home away from home".
Had a lovely 4 night break staying in Whitby.
Reviewed by Janette5.0★Jul 2018
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"Excellent flat very clean very comfortable NO problems"
Reviewed by Anthony5.0★Jun 2018
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"Our second stay at this property and we would have booked a further stay had it not already been booked."
It ticks all the boxes for us, cleanliness, facilities, warmth, location, décor, parking permit, central but quiet. Will definitely book again when available.
Reviewed by Amanda5.0★Apr 2018
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"Great place to stay."
Location is very central but still peaceful. Lovely and clean with plenty of space. We didn't want to leave!
Reviewed by Katie5.0★Mar 2018
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"Good location, very clean and tidy, didn’t really want for anything, only thing to make it better would have been an exterior light that worked when using key pad on door to gain entry."
Reviewed by Roman4.4★Nov 2017
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"Everything about the holiday was fantastic."
I would recommend to everybody
Reviewed by Andrew5.0★Nov 2017
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"Enjoyed it"
Reviewed by Garfield5.0★Mar 2017
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"Lovely furnished one bedroom property in a perfect location, comfy bed complete with bedside drawers small wardrobe and plenty of hangers (a bonus)."
Cosy and warm throughout, with a well equipped kitchen. Parking permit also a bonus for the nearby Leisure Centre (10 minutes walk away). Had to contact the owner during our stay concerning the water pressure/warmth of the shower, he was extremely pleasant and helpful and this was quickly resolved. Would not hesitate in staying at this property again.
Reviewed by Amanda5.0★Nov 2016
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"Well located with efficient instructions for car parking."
Very clean and comfortable
Reviewed by Colin5.0★Aug 2016
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"A lovely 1 bedroom flat."
Comfy bedroom king size bed with space for our 6 month olds travel cot.
Nice big bathroom with seperate shower and bath.
Kitchen is really great loads of utensils perfect with having a baby, would be great if they had a high chair to use as there was plenty of storage space for one in the kitchen cupboards (hint hint). We booked a flat as needed a good kitchen for the baby so really delighted with all the equipment there- thank you.
Tv kept cutting out and losing signal but lots of DVDs to watch.
Our flat was first floor but easy enough to carry the pram up.
Easy to find the flat and using the key lock system the flat is on a narrow road with double yellow lines so you do feel you have to be quick to unload your stuff but it's not a problem, parking is near the leisure centre 5-8 mins walk away.
Location was great lovely fish and chip shop at the end of the road, around a 5 - 10 min walk to the beach/ harbour area very hilly. The abbey is about 20-30mins walk but a nice walk through lots of shops and cobbled streets. You can drive to the abbey 5 mins plenty of parking at the top £2-3 for 2 hours.
Reviewed by Rachel5.0★Aug 2016
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