-
"This holiday apartment is very noisy if people are on holiday in the above ..."
This holiday apartment is very noisy if people are on holiday in the above house,not deliberate noise but general walking about,and up stairs,it says nothing about it being a basement apartment,there is very limited natural light,the rear door to the property,is in constant use,we were asked not to park at the rear of the property except for unloading ,yet the family living in the house constantly parked at the rear,
Thanks for your feedback. Scratch cards are provided for parking on the street, as the designated car parking at the rear of the property is only for the main house and not the basement apartment as detailed on the site. I think the general noise from the main house will have been slightly louder over the Xmas period and I apologise if this caused you any disturbance. Access to the back communal entrance is only used by yourselves and the main house.
We hope to see you again and please note the house and the basement flat can be hired together for larger gatherings.
Property Owner
Reviewed by Gary3.4★Dec 2023
-
"I didn't realise the whole apartment was basement level, but that's my fault for misreading the listing."
The two windows at either end of the kitchen/dining room/lounge, looked out onto brick walls. The floor felt gritty underfoot and there were cobwebs in the bathroom and bedroom. We had an issue with the car parking scratch card as we assumed it was for the week and it turned out only to be a 2 day parking card and we got a parking ticket. When we contacted the owner of the property, she said we should've had scratch cards to cover us for the whole week and she'd get the cleaner to drop one off for us the next day. In the meantime we had to pay for a day's parking out of our own pocket. Owner said she'd reimburse us for parking fine and the extra parking charge we had to pay and she has only just done this 3 weeks after we returned home.
On the plus side, the bed was extremely comfortable and the apartment was nicely furnished. Always a bonus to have a dishwasher and washing machine too. Personally, I felt very claustrophobic being in a basement apartment with only 1 set of stairs as an exit.
Car parking scratch cards are issued in 2 and 4 day blocks with instructions on how to use them. Sorry that you made an error when using them, but we did reimburse you for your parking fine and issue you further scratch cards, so that it did not spoil your holiday. Thank you for staying with us. For your next holiday in Whitby you may be interacted in our 4 bedroom house with garden, rather than the basement apartment. Hope to see you again in Whitby.
Property Owner
Reviewed by Amanda3.1★Sep 2023
-
"Lovely property - compact but very well planned out!"
Very well resourced with good quality tableware and cookware. Entrance at rear of property is not well lit - was wet and full of puddles one evening. Owner responsive to queries and tried to resolve an issue.
Reviewed by Alison4.7★Aug 2023
-
"Although the basement apartment is compact it had everything we needed."
Unfortunately, there was a family of approximately 5 adults and 4 children staying in the house above the apartment so it was very noisy esp. with footsteps as the house has wooden floors. The cleanliness seemed okay initially but on further inspection the skirting boards and around the back of the toilet were not clean and requires a thorough deep clean. There is no allocated parking however, parking permits were provided and we managed to park close by. The garden was a little overgrown and the furniture cushions are left out so they get wet.
We had a great time in Whitby walking the coastal paths and were out most days. Sadly, I wouldn't stay here again owing to the house situated above.
Reviewed by Jane3.1★Jul 2023
-
"Another great stay at West Cliff apartment."
We love the location of this apartment, as you can see the sea within seconds. We love the apartment itself. We had an issue with a leak under the sink which was dealt with as soon as we contacted the owner.
Reviewed by Sandra4.7★Jun 2023
-
"We had a really lovely week in Whitby."
The apartment was perfect for the 2 of us. An ideal location close to the centre but nice and quiet, and the flat was spacious and well equipped. Parking with permits worked well and we never had to park further than 2 minutes from the property.
Reviewed by Helen5.0★Jun 2023
-
"We missed a window in the bedroom."
Because it's a basement with not much ventilation it was a bit stuffy. The shower is definitely the best thing in the house. Location is good. Everything was very clean when we arrived. Loved the welcoming pack. Please buy a coffee maker!
We had trouble getting rid of the garbage because the blue bin was full and not emptied during the week. We used the neighbours bin. The green bin was around the corner, we took it to the house. Maybe you can make sure there's either information for the guests when to put the bins at the street or someone else has to take care of this.
Reviewed by Marriet3.4★May 2023
-
"The apartment was as described in a very good location."
The welcome pack of Prosecco and chocolates was a lovely gesture.
The cleanliness of the apartment was not up to standard but this has been discussed with the owner and hopefully addressed.
Hi, Thank you for your feedback. We now have a different cleaning company that are doing an exceptional job so this should not be an issue in the future.
Thanks
Sarah
Property Owner
Reviewed by Alison2.8★Apr 2023
-
"This apartment appeared exactly how it was advertised , but unfortunately the ..."
This apartment appeared exactly how it was advertised , but unfortunately the cleanliness let it down badly
It was extremely dusty in all areas , and on stripping the bedding at the end of our stay as requested we found the duvet full of stains which is unacceptable
We have contacted the owner with our concerns
Hi, Thank you for your feedback. We now have a different cleaning company that are doing an exceptional job so this should not be an issue in the future. Thanks Sarah
Property Owner
Reviewed by Simon2.5★Mar 2023
-
"A fantastic week away in Whity in an apartment that was so lovy with everything you could need for a comfortable stay."
Thank you. I am pleased you enjoyed your stay. We hope to see you back in Whitby soon.
Sarah
Property Owner
Reviewed by Carol5.0★Oct 2022
-
"A lovely basement flat."
Beautifully decorated with everything we needed for our stay. Minutes from West Cliff Bay and the whalebone arch. Spotlessly clean. Would book again.
Thank you. I am pleased you enjoyed your stay. It really is a fantastic location. We hope to see you back in Whitby soon. Sarah
Property Owner
Reviewed by Kerry5.0★Oct 2022
-
"Great bolt hole, could do with the bathroom door opening out instead of in it is ..."
Great bolt hole, could do with the bathroom door opening out instead of in it is very tight,also could do with a shelf in the shower for shampoo and gel
Thanks for feedback. I am pleased you enjoyed your stay.
Hope to see you back in Whitby soon.
Sarah
Property Owner
Reviewed by Dale4.4★Sep 2022
-
"The apartment was great and perfect for the two of us!"
It was clean and tidy and beautifully decorated. We were welcomed with prosecco and chocolates and even left us some tea bags and sugar too so we could have a cuppa after the long journey. The location of the apartment was perfect as we were right in the middle of everything so was not too much of a walk to the shops and amenities. Would definitely book to stay here again.
I am so pleased you had a good stay at our apartment in Whitby. It is a lovely location for the beach and restaurants etc. Hope you come back and visit us again soon.
Sarah
Property Owner
Reviewed by Chelsea5.0★Jul 2022
-
"Great, a guest info book wouldve been helpful and i couldn't get wifi."
....apart from that, would be back in a shot !!!
Hi, pleased you enjoyed your stay, we removed the physical guest handbook due to COVID and replaced it with an emailed version. Unfortunately the WiFi was down due to recent storms. All up and running now though, ready for your next trip here.
Hope to see you soon.
Sarah
Property Owner
Reviewed by Mel5.0★Mar 2022
-
"We had a few issues within the cottage when we arrived but the owner was so friendly and helpful and was more than willing to help to sort the issues with us."
She went above and beyond and was extremely helpful with anything we asked. She was always quick to reply to any questions asked and i would fully recommend staying here to anyone else
Reviewed by Lucy4.7★Jun 2021
-
"Whitby is wonderful"
Reviewed by James5.0★Jun 2021
-
"Good communication always important if there was a problem which there wasn’t ."
. ideal location v clean and well equipped would go again
Reviewed by Lorna5.0★May 2021
-
"Oven gloves need to be provided."
There was a hoover but cable didn’t reach from plug sockets to all parts of apartment so a broom would be a bonus as all wooden floors .
Parking permit was great but one day missing 4 day permit and a 2 day one supplied for 7 day holiday.
Apartment was lovely and we had a fab time
Reviewed by Neil4.4★May 2021
-
"Lovely, clean and well equipped apartment in a great location."
Very short walk to the centre and a few lovely shops and restaurants further down the road. Easy check in and easy stay - perfect!
Reviewed by Charlotte5.0★Apr 2021
-
"Was an incredible apartment in the perfect location, thoroughly enjoyed our time in Whitby."
Well decorated, lots of thought and just beautiful surroundings. Only criticism would be for larger towels and the dishwasher was left full of dirty plates and cutlery. Other than that 5* would definitely recommend
Reviewed by Holly4.1★Apr 2021
-
"Not informed entrance was at rear of property ."
Only left parking permit for 4 days when our stay was 7 had to call owner to request at least five times and in the end even though we were told it would be brought to appartment had to move car early am in the rain to parking place and then again later that morning spoil tour day and cost us parking fees which the owner suggested we did and would be re inbursed not happened but it was the inconvence.
Reviewed by Wendy3.1★Oct 2020
-
"Was a really lovely place had everything which we needed."
The property owner Sarah was very helpful in answering any of our questions. Would highly recommend the property
Reviewed by Sally5.0★Sep 2020
-
"We had a lovely break in West Cliff Apartment, it was exactly as it appears on the pictures and was spotlessly clean throughout."
The prosecco and biscuits left for us were a lovely touch too. Location wise the apartment was perfect, the seafront is less than 1 minute walk away and the town centre only a 5 minute walk. This was our first time in Whitby and we found lots to do and see, plus some excellent restaurants. The bedroom is compact but there was plenty of space in the living area where we kept our suitcases etc. The kitchen was really well equipped except the only couple of things we couldn't find were a bottle opener and a baking tray, which would have been handy. Overall we loved our stay and would highly recommend, thank you so much.
Reviewed by Alice5.0★Sep 2020
-
"Lovely apartment just round the corner from the James Cook statue."
You have everything you want at a very high standard,nice little touches like Baylss and Harding handwash,and the wine and luxury biscuits were very much appreciated.The only negative are the steps down to the apartment are steep.Would definitely recommend.
Reviewed by Sheila5.0★Sep 2020
-
"The apartment was in a brilliant location."
It was very well planned and had everything you might need (including washing machine!). The bed and sofa were comfortable and the whole place was spotlessly clean. We loved the fit out and decoration too! There was plenty of space to store or hang clothes and towels being provided was a real bonus. We are not sure that we would return but the only reason is because it was very noisy due to inconsiderate neighbours upstairs. Children running around creates an awful lot of noise in the space below and it did somewhat ruin our stay.
Reviewed by Leanne5.0★Aug 2020
-
"Lovely place!"
Would definitely recommend, host was brilliant at sorting out any issues we had.
Reviewed by Emi5.0★Aug 2020
-
"A great place to stay in Whitby!"
The apartment has been decorated to a high standard and has everything you need. A good size space for two people and perfect location! The parking permit was really appreciated. We had a wonderful long weekend away and would definitely consider booking again if we return. (Yes to publish)
The garden and main entrance is shared with the house above, this did not cause us a problem but could be made clearer in your advert. (Just as additional feedback not to publish)
Reviewed by Carrie-ann4.7★Jul 2020
-
There are no reviews featuring this term
Show all reviews