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"Lovey cottage."
Very clean and tastefully decorated. Minor probem in that the kettle didn't work, but otherwise a great stay.
Reviewed by Lesley4.7★Apr 2024
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"This is the 2nd time we have stayed in this property."
It is in a good location, central to the town & within easy reach of beaches etc. The property is comfortable & well equipped. Unfortunately it still has a heating problem with only 3 out of the 6 radiators working effectively. This was an issue when we stayed 2 years ago & was highlighted in a review 12 months ago but still has not been rectified. I struggle to understand why because in winter it detracts from your enjoyment of the property & will lead me to seek alternatives in the future.
Reviewed by John4.1★Feb 2024
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"This is a lovely lodge centrally located close to Castle and gardens, shops and restaurants."
Ideal for short or a long stay
Reviewed by Paul5.0★Dec 2023
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"Second stay here this year."
Great location for Alnwick centre and the beaches.The only things to maybe mention so it can be checked was the radiator in the main living room and Hallway only got luke warm but all the others got very hot also the main fuse blew once when using the grill/oven etc but everything else was spot on tbh.
Reviewed by Geoff4.4★Nov 2023
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"Fantastic location for exploring Northumberland with only being a few minutes drive to the A1."
Walking distance into Alnwick and lots of supermarkets close by for provisions. We had a lovely week with our two dogs and didn’t want to come home. We would stay here again. It had everything we needed.
Reviewed by Sharon5.0★Nov 2023
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"Fabulous little cottage in a great location for Alnwick and Northumberland as a whole."
For anyone reading earlier reviews, the heating now works well and was cosy for our November stay.
There is plenty of parking and a fully enclosed garden which can be secured if you take a pair of padlocks (one for each gate) in the event you take bicycles or the like.
Reviewed by George4.7★Nov 2023
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"An excellent, cosy property that was full of character."
So handy for everything in Alnwick and convenient for getting around. Loved our stay!
Reviewed by Bill4.4★Oct 2023
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"Well maintained property, in a great location for exploring Alnwick and the wider area"
Reviewed by Paul4.7★Aug 2023
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"We were visiting with dogs and it was good Garden was dog proof not always the case and floors also suitable saving the worry of dogs who had been on the beach."
Also the fact that all electric equipment had working instructions often a problem in some properties.
Reviewed by Susan4.7★Jun 2023
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"Pictures are misleading as to location."
Property is beside a noisy building site with construction vehicles parking outside and on the edge of a housing estate. Dirty marks on several walls disappointing that care was not taken to make sure it was well presented. Garden a bit neglected too.
On a positive nice clean towels and beds, we enjoyed the area. Look out for the red squirrel that walks along the wall
Reviewed by Melanie2.5★Jun 2023
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"The Lodge is perfect for exploring Alnwick and surrounding areas."
Easy walking distance to the town and the castle/gardens. The cottage was clean and tidy and very comfortable, but ongoing maintenance needs some attention: the grass in the back "garden" was ankle high, the fridge needed defrosting, and the shower seal in the bathroom needed cleaning/replacing. Having sais that we still had a great time there.
Reviewed by Neil4.1★May 2023
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"Just what We needed , a very relaxing and comfortable stay in Alnwick."
The Lodge was perfect , very well presented .
Just a short walk into town , for shopping etc
Reviewed by Keith5.0★May 2023
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"Lovely cosy cottage, in a great location."
Really enjoyed our stay
Reviewed by Patrick5.0★Apr 2023
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"Great little place to stay everything you need tbh."
Previous review say they felt it was cold but we found it spot on all radiators got red hot but the owners have taken the comment on board providing some oil radiators if needed. Would stay again if in that area only 10 mins drive to some great sandy beaches which the dogs loved
Reviewed by Geoff5.0★Mar 2023
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"Thank you, we had a good time at the lodge but was surprised to find the problem with the heating."
Thank you for providing the plug in heaters, but it would have been nice to have been forewarned. Hot water was not an issue, just bathroom often cold when needed warm.
Difficult to understand the value of cost of 3 nights compared to other companies or quality B&Bs, Great fluffy towels, but sheets not of the same quality. Disappointing welcome pack - somewhat impersonal.Didn’t expect a full rubbish bin to deal with.
Lovely lodge, great for 2 or 4 people. Great location. Would come back when no heating was needed, and hoped bins were checked before new visitors arrive.
Reviewed by Judy2.8★Mar 2023
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"Having read a review on Sykes website which stated there was a problem with the heating at the Lodge - I phoned Sykes two days before my booking to ask if this problem had been resolved."
I was advised that there was no problem with the heating.
After driving for 6 hours to reach the property - imagine my annoyance to discover the Lodge was cold and felt damp and indeed there was a problem with the heating. The radiator in the hall and the bedroom with the double bed did not come on at all. Then the hall radiator came on and the lounge radiator was cold. The bathroom and kitchen radiators appeared fine.
The weather was cold and the Lodge felt cold.
The next day I managed to contact Sykes local representative, who arranged for a member of the maintenance team to come out.
He can confirm that radiators were not working. He did bring three electric oil heaters out and the place did thankfully get warm.
The owners then visited on the Wednesday evening - without any prior notice - and brought with them a fan heater which was not needed.
They acknowledged a problem with double bedroom being cold and also advised that there was a problem with the thermostats.
I was also advised by the cleaner, that she had been asked to take the three heaters away after cleaning the property on our departure and she advised that she was not aware of a problem with the heating, but that she had also been asked to take away heaters from the Lodge when she cleaned before my arrival.
I do think Sykes and the owners have a responsibility here for ensuring that the holiday home they are advertising is fit for purpose and adequately maintained and any issues raised - resolved.
I am annoyed that Sykes told me there was no problem despite the written review and that the owners knowingly rent out the property with problems.
Thank you very much for your feedback and we're sorry that something went wrong - we will do our best to get this problem resolved as soon as possible. I hope you had an enjoyable stay in Alnwick and were able to visit some of the many attractions close to the property.
Property Owner
Reviewed by Barry3.1★Mar 2023
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"We were moved into this cottage due to major problems in the one we booked into."
On first impressions the Lodge was beautiful and unique. Lovely inside and out. However there was major issues with the heating system. The radiator did not work in the hall, only got slightly warm in the bedroom and lounge slightly warmer. This led to the hall, bedroom and bathroom being really cold. 12- 13 degrees on the hallway thermostat. So only half the radiators were working properly. Evenings were spent with blankets around our shoulders and on the bed. The bedroom smelt of wet plaster it was that cold. There are two thermostats, one in the bedroom and one in the hallway. We were constantly running between them both, boosting, to try and get the place warm. The shower was another issue. Lovely fixed head shower, however this is not good for people that don’t want to get their hair wet. There was a hand held shower but it was fixed just above the taps and facing outwards to the facing wall. If this was turned on to get to temperature, the power of the water hits the opposite wall potentially flooding the bathroom. So you had to stand in the bath holding it whilst it got warm, rinse yourself, turn it off, soap yourself and then turn it back on to rinse. Really not ideal and practical. The back door was really stiff to open and some force was needed. Children or the elderly would not be able to open this, so a hazard for fire safety.
Reviewed by Heather2.2★Feb 2023
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"Great dog friendly base to explore Alnwick and surrounding area."
Can recommend breakfast at Barter books and lunch at the Fish Shack in Amble.
Reviewed by Kevin4.4★Jan 2023
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"Great property, great location."
We had a relaxing stay in Alnwick. Comfortable and clean lodge . No complaints only praise for the high standards of cleanliness and quality of fixtures and fittings. Thank you.
Nov 2021
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"A beautiful home from home."
Great position for seeing all the sights in Northumbria. Also nice and quiet position, the garden was a bonus! The property was beautifully appointed with plenty of space. The towels were the fluffiest we'd ever had! We would love to return and we would certainly recommend it to all our friends. Excellent
Sep 2021
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"Lovely cottage in an excellent location."
We are hoping to return next year.
Aug 2021
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"A lovely characterful cottage."
The ‘Hobbit House’ look was great. The secure back garden kept dog and toddler safe. On arrival it was immaculately clean and welcoming. Would happily stay there again, but next time for a fortnight as there is so much to do in the area.
Aug 2020
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"We had a lovely break and felt the cottage was lovely and homely and ideally ..."
We had a lovely break and felt the cottage was lovely and homely and ideally situated to visit many of the sites in Northumberland, we will definitely try and book this again
Dec 2019
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"This is a great little property, newly furnished to a high standard in a superb location near Alnwick Castle."
Oct 2019
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