“Newton View was well finished, brand new and spotless.”
Excellent view. No Microwave. Owners and their children with loud music in swimming pool during period reserved for our use of it. VERY MAJOR construction flaw, due to lack of insulation, serious noise transmission through solid concrete ceiling from apartment above. Every single activity of theirs being clearly audible. Owner was advised at time and readily acknowledged issue during an open and constructive meeting and after experiencing issue. Apparently problem now being rectified, but it RUINED our stay. As owner, he volunteered 20% discount on another holiday at North Farm. Seemed fair at the time....
2 months later we contacted North Farm direct to book a detached cottage for June. We were emailed the price and asked for the discount, which amounted to 10% of North Farms price and 20% off Sykes. As owner had offered the discount on his own cottage, we understood him to mean 20% off his price, so he was emailed for clarification. Within 30 minutes I received a curt tirade saying basically 'take it or leave it'. We have 'left' it because of the complete lack of customer care, feeling of betrayal of our reasonable approach, and the sense that profit is the priority over all else.
We should be clear that our experience with Sykes (who until now were unaware of the above), has been fine.
- Mr Stone, September 2018