The Waves

10 Customer Reviews

• "Although our group were old enough to be careful we thought that a stair gate would be a good addition to the Waves as it is advertised as child friendly and the stairs lead to hard flooring below."

  Reviewed by Linda4.4★Mar 2024

• "This is an absolutely beautiful property with all mod cons."

  There are four well appointed bedrooms, a massive kitchen with double fridge/freezer and coffee machine, 2 lounges, one medfium and a large one with panoramic views of the see and Coquet island and both have top of the range furniture. There was an excellent welcome pack. The TVs are a little difficult to get your head round and an idiot's guide would be helpful. The DVD player did not work despite a change of batteries.

  Thanks for the feedback, it’s much appreciated. The DVD player is new so unsure what’s up with that ! Will get it replaced anyway. Glad you enjoyed the property. Property Owner

  Reviewed by Steve5.0★Nov 2023

• "The property was wonderful and in a superb quiet location with magnificent views of the sea and the island of Coquet enhanced by the full wall picture windows."

  Watching the sun rising over the North Sea will always remain with me. The decorations, fittings and furniture throughout were of high quality and made the stay special. The house accommodated our 3 family groups of 5 adults and 3 children with ease without ever feeling crowded. The beds were particularly comfortable with our sleep enhanced by the noise of the waves rolling into the adjacent beach. This must be one of the best houses we have ever stayed in. Congratulations to the owner and his designs for creating such a wonderful holiday location/experience. A couple of minor grumbles are: 1. The step on the path on north side of the property needs highlighting by light at night and a definite marking to avoid trips. During our stay we had 3 trips which fortunately resulted in only minor injuries. 2. If possible the water running off the top window should be collected and discharged prior to falling onto the lower bedroom exterior window sill as the noise from the drips were irritating during the night. 3. The installation of a handrail on the steps from the carpark area could improve accessibility for frail guests.

  Reviewed by Ludwig5.0★Oct 2023

• "This house was absolutely fantastic ."

  it was really luxurious yet cosy & very well equipped. There were amazing views out to sea from the large living room . It was spotlessly clean, everything worked & the beds were really comfortable!! . There was ample parking, a handy enclosed garden space for our dog and such dark skies at night that we got wonderful views of the stars. A two minute walk away was a lovely wee beach where our dog had a great time playing with furry friends. It was great to be based in Amble which has lots of great restaurants & pubs within walking distance as well as supermarkets /chemist etc. Many thanks to the Owners for a lovely holiday. Their house is splendid!

  Reviewed by Claire5.0★Oct 2023

• "Beautiful house very well equipped."

  Furnishings are to a very high standard and very homely. The owner has put a lot of thought and care into making this house a home making the most of the fantastic view.

  Thankyou very much for your feedback. It’s very much appreciated. Hope you had a great holiday and we look forward to welcoming you back in the future Property Owner

  Reviewed by Susan5.0★Sep 2023

• "One of the best properties that we have ever rented, from the location, quality, equipment and facilities."

  A truly beautiful house and a fabulous week was had by all. Thank you & we'll be back.

  Hi there Thanks so much for your feedback. We are delighted that you enjoyed your stay. It’s a very special house and we look forward to welcoming you back in the future Regards The Owners Property Owner

  Reviewed by Chris5.0★Sep 2023

• "Really fantastic property, incredible location."

  We had an amazing week with our eldest daughter and her husband and Julia’s parents. All three generations loved it and a great friend from Cumbria joined us overnight on our daughter’s birthday for a lovely walk on the Simonside Hills - he was also really impressed with The Waves. Beds all really comfortable. We’re all foodies so great to see such a well equipped kitchen. Also love wine so a champagne stopper and a decanter would really be the icing on the cake but totally non-essential! Will certainly recommend The Waves to family & friends.

  Thank you for your feedback. We are delighted you had a great time. Thanks for the suggestion of the stopper and decanter will get that sorted for next time ! We hoped we had thought of everything but not this.. good suggestion ! Hope you will come again The owners Property Owner

  Reviewed by Richard4.7★Aug 2023

• "Everything you could wish for (and more) in a holiday home."

  Beautifully furnished and fantastically located, really is something special.

  Thank-you for your feedback it is very much appreciated. Glad you enjoyed your holiday and we look forward to welcoming you back in the future Property Owner

  Reviewed by Helen5.0★Aug 2023

• "The Wave was fabulous!"

  It was a real privilege to stay in such a beautifully designed place, which was so well equipped and comfortable. The views are incredible and the space outside is matched by the space inside. We were a group of 6 which included two young children and the house was absolutely perfect. Sue

  Thank you for your feedback it is much appreciated We are delighted you enjoyed your holiday and we look forward to welcoming you back in the future Property Owner

  Reviewed by Margaret5.0★Jul 2023

• "We have rented many properties over the years, it's hard to find anywhere with enough bedrooms and bathrooms for my family of 5, my parents and my sister, so we were really pleased to find The Waves in Amble in Northumberland."

  In all the properties we have rented we have never had any of our deposit retained or received an angry phone call from the owner. On our way home after our stay at The Waves I had a call from the owner who had received photographs from the cleaner of a few partial drink rings on the new wooden side tables (they were so faint we genuinely hadn't noticed them) and marks on the leather sofa. She was incredibly angry, and apparently could not believe we had made so much damage to the property in seven days. My children could hear her shouting and were quite distressed by it. Although I was baffled and upset I did apologise profusely for the marks on the sofa, which it turned out was a couple of 1 cm spots of clear nail varnish my 4 year old had got hold of and not told us about. I of course offered to cover the expense of having the nail varnish cleaned, which is perfectly possible. Not good enough, the owner has received our full £500 Good Housekeeping bond from Sykes, who own Northumberland Cottages. This makes it extremely hard should you need to attempt mediation because you can't contact Northumberland Cottages, you have to go through Skyes, who then contact Northumberland Cottages, who then contact the owner. Needless to say, I have spent months trying to come to a reasonable agreement and ultimately Sykes have informed me that they have accepted the owners claim of the full £500 bond as she has provided them with a quote from a company for how much it would cost to replace the sofa cushions, not an invoice, a quote. My lesson here is in future I will avoid renting any property where a huge deposit/bond is required. I hope the owners use the money from the bond to invest in side tables more suitable to a rental property. Any good memories from our summer holiday have been marred by this stressful and upsetting experience. Apart from that, the property is well kitted out, particularly the kitchen, although if you require anything for children I think you would have to bring that yourselves, some plastic cups would be good. The views out of the huge windows upstairs are amazing, however it gets very hot and it's hard to get a breeze through the bedrooms so some fans might be useful for the summer months. The property is located along the coast from the main part of the town of Amble, this was walkable for most of our party but a bit too far for my elderly parents to so they ended up driving in and parking. For me, rest is a big part of my enjoyment of a holiday, unfortunately the pillows were really thin and hard, and there was only provided 1 per person. Hopefully the owner will address this as I think most people would expect 2 and for them to be of decent quality. It was a rather uncomfortable sleep, and when I check the the duvet and pillow cases they were polyester, I would suggest cotton is more comfortable for most people, especially in a naturally warm house. Overall, I would say The Waves is a great base for those who are planning a lot of time exploring the stunning Northumberland coast, if you choose The Waves be very careful to ALWAYS use the coasters and watch your little ones!

  Dear guest I wasn’t going to respond to this feedback but I feel it important that I do to clarify the facts. You were our first guests ever in ‘The Waves’ and everything was immaculate and brand new. You will also see that we have spent a small fortune in furnishing the house with extremely high quality goods to really make the holiday home something very special for our guests. You were there 6 days and managed to cause in excess of £1500 worth of damage : glitter nail varnish on the brand new leather sofa which was unable to be removed even by the professionals, 3 hot drink rings on the oak tables despite there being coasters for use and a completely broken bedside cabinet. I called you initially to ask what was on the sofa as it looked like nail varnish which you confirmed it was. The reason for the call was to establish what it was so that we could attempt to remove it. There was no shouting on the call. You told me all the damage was ‘ fair wear and tear’ which clearly I disagreed with and explained that you were the first guests in and I was very upset that so much damage had been caused. You subsequently messaged me to apologise and offer to cover the cleaning costs. Your deposit was £500 and goes nowhere near to covering the damage caused. Just to be clear I have never had to retain a deposit before but neither have never I ever had such damage caused by guests who normally treat the property with great care. Thank you for your other comments and suggestions which are helpful. I am pleased to say we have addressed most of these. We have had air conditioning installed to the upstairs. The downside of the gable end of glass providing the stunning views is that despite it being reflective glass, the upstairs became very warm.. This was done shortly after your stay. There were fans available during your stay but these were kept in the under stairs cupboard and I hadn’t referenced them in the info. This has now been done. There are now 2 pillows available per person, 1 on the bed and 1 in the wardrobe if people require extras. This was an oversight on our part so thanks for pointing out. The duvets are hypoallergenic as advised by Visit England as are the ‘Hotel Quality’ pillows. I am sorry if you found these uncomfortable but this is the first complaint we have had. The bedding Itself is mainly from John Lewis and is a cotton blend. This is easier to launder and remain clean crease free. I’m sorry we had to withhold your deposit I would much rather the damage had not been done in the first place. It’s is not my intention or desire to retain deposits as there is significantly more work involved when trying to rectify damage and restore the property to the high standard that we like to ensure for other guests to enjoy. Property Owner

  Reviewed by Sara3.1★Jul 2023

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