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"Great location and lovely space for a get together with family or friends and so quiet in the night so great sleep."
Just some minor maintenance needs to be carried out.
Oven didn’t work properly, took 3 hours to warm through a meal…
Toaster only cooks one side of the bread.
Plates chipped so need to be replaced
Curtains in at least 2 of the rooms need to be rehung.
Oven gloves missing
Place mats we’re not cleaned after previous use.
Thank you very much for taking the time to leave a review and for choosing Rock House for your stay. We are glad to hear the property worked well for your family get-together and that you enjoyed the peaceful location. We also appreciate you flagging the maintenance issues. Your comments have been shared with our cleaning and maintenance team and we have already arranged for the oven, toaster and curtain rails to be checked and repaired, and for the chipped plates to be replaced. Fresh oven gloves and clean placemats have also been added back into the property. Thank you again for your feedback. It helps us keep the property in good order for future guests. We hope to have the opportunity to welcome you again. Joshua
Property Owner
Reviewed by Derwena4.0★Oct 2025
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"House is in a great location and size was perfect for our group."
We are realistic in that we know most large properties we've rented generally have a fair amount of wear and tear due to the nature of larger parties using them.
However this place was very dirty when we arrived, floors weren't clean, open food left in drawers in bedrooms, rubbish under beds, kitchen had stuff left in the dishwasher (smell suggested it has been there a while) and dirty roasting trays in the cupboard.
There seems to be a persistence in all the coms around there being lots of parking - this is odd as there is certainly places to park but not always close, wasn't a problem for our group but with the size of the house I guess most people will have a few vehicles so expect to park a short walk away. Generally we did manage to get one or two cars on the street right outside so no drama as we swapped vehicles for loading etc.
Overall this isn't a cheap place to so we are left a bit disappointed which is a shame as the house is a great size and in a perfect location.
Reviewed by Asa3.0★Aug 2025
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"Central location walking distance to the town and short distance drive to the viewpoint mountains."
2 fridges is a plus as we were a big group with children. Plenty of WC facilities. Bed is comfortable, pillows are feather downs. Street parking is available but a bit tricky but always available on our stay. Very clear instructions provided on the email. Troubleshooting folder with WiFi information is very handy.
Thank you for your kind review! We’re so pleased you enjoyed the location, facilities, and comfort of the house. Glad the extra fridge and information folder were helpful for your group. You’re welcome back anytime!
Joshua
Property Owner
Reviewed by Jasmin4.0★Aug 2025
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"Hello, there were a few things which were not major enough (eg."
flooding, etc.) to contact the 'emergency' listed number. One piece of advice would be to NOT contact Sykes, as they will ignore your communication or not follow up any information asked for.
Thank you for sharing your feedback with us. We’re sorry to hear you had difficulty with communication and we’ll be reviewing this to ensure it’s improved for future guests. Your comments are very helpful, and we truly appreciate you taking the time to let us know!
Property Owner
Reviewed by Miriam4.0★Aug 2025
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"The property was fantastic, and the host was great at communicating."
The property is bigger than it appears in the listing, with a 7th bedroom and a children’s play area in the basement. Great location too. 10/10
Thank you so much, Cameron! We’re delighted you and your group enjoyed Rock House and found the extra space and play area useful. It’s great to hear our communication helped make things easy for you, and we really appreciate your kind words about the location too. You’d be very welcome back anytime!
Property Owner
Reviewed by Cameron5.0★Aug 2025
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"Parking was not as easy or abundant as described."
This was partially due to us having 2 9-seater Ford Tourneo vans. But even still, it was far from abundant.
Our VRBO experience was positive.. We appreciated the information binder at the house. The only thing that wasn’t clear was what the expectations were for our departure. We left the home basically how we found it but weren’t sure if we should have removed all trash or placed linens in a specific location, etc. These are details we are used to when using VRBO or other vacation rental agencies in the USA.
Hi Marci,
Thank you for your feedback — we really appreciate it. Sorry to hear parking was tricky with the vans, and that contacting Sykes proved difficult. We’ll review our listing details and pass on your comments to Sykes.
Glad to hear you enjoyed the stay overall and found the binder useful. We'll add clearer departure instructions to help future guests. Thanks again for staying with us.
Joshua
Property Owner
Reviewed by Marci5.0★Jul 2025
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"The property wasn't particularly clean."
The bed on the 3rd floor was broken. There was no soap in the toilets. The TV wouldn't work. There was rubbish left out by the bins on the floor. We were disappointed with the amount we paid with issues mentioned.
The positive was it was big enough for the family and central location.
Thank you for your feedback, and I’m really sorry to hear about the issues you encountered during your stay. This isn’t the standard we aim to provide, and I completely understand your disappointment given the amount you paid.
The bed on the third floor has now been repaired, and we've resolved the issue with the TV. Our housekeeping team has been reminded to ensure that all bathrooms are fully stocked with essentials like soap before every stay. We’ve also addressed the rubbish left near the bins and reinforced proper procedures with our cleaning staff.
I’m pleased to hear you found the space big enough for your family and appreciated the central location, but it's clear we fell short in other areas. If you're open to it, I’d really like the opportunity to make it up to you — please don’t hesitate to reach out directly.
Property Owner
Reviewed by John3.0★Jul 2025
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"Lovely couple of days at Rock House, perfect location, kitchen stocked with everything you need for your stay."
Thank you
Thank you Paula for your kind words. You and your group were a pleasure to host and no problem at all. Would be more than happy to host you again!
Property Owner
Reviewed by Paula5.0★May 2025
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"All information provided was very simple and easy."
House was clean and comfortable. We would have liked to have stayed longer.
Thank you Kate for your lovely feedback. You and your family were amazing guests, We would love to host you again at anytime.
Property Owner
Reviewed by Kate4.0★Apr 2025
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"The mattresses were all thinner and harder than we are used to and most of the adults struggled to get a good night's sleep."
Other than that the house was ideal for us.
Hi Joyce, Thank you so much for your feedback. We are now reviewing buying all new mattresses for the place after your feedback. Thank you for sharing and you are welcome back anytime.
Thanks again, Joshua
Property Owner
Reviewed by Joyce4.0★Apr 2025
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"Lovely size."
Very comfy. Great location.
Thank you Gillian for your kind words. You and your group were a pleasure to host and no problem at all. Would be more than happy to host you again!
Property Owner
Reviewed by Gillian5.0★Mar 2025
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"Beautifull house perfect for large party needs ."
It’s in the middle of Buxton close to pubs and restuarants and a short walk to the town centre
Thank you for your lovely review Matthew, It was a pleasure to host you and your group. Would be more than happy to have you again. Joshua
Property Owner
Reviewed by Matthew5.0★Jan 2025
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"We had a fabulous time and really enjoyed our stay."
Would highly recommend and we would definitely stay again.
Positives for us:
- Size and layout / room configuration
- Number of bathrooms
- Two fridges (which was ideal for our party and who were there over New Year)
- Communal dining area
- Provision of utensils and equipment (including plastic for the kids)
- Location was perfect
- Great communication from the owner who was really accommodating
Hi Clare, Thank you for staying with us and I am really happy you enjoyed your stay. Thank you for the amazing feedback and we cant wait to host you again!
Joshua
Property Owner
Reviewed by Clare5.0★Dec 2024
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"Great property, lots of bedrooms and well located"
Hi Pete, Thank you so much for choosing to stay with us and your nice review. I hope to have you back soon. :)
Property Owner
Reviewed by Pete5.0★Nov 2024
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"We noticed in the Visitors book earlier visitors complained about cleanliness of property on arrival but we found everything OK, obviously acted on complaint."
Couple of light bulbs were out (one in the Master Bedroom on 1st floor - bedside table lamp) and kitchen sink missing sink plug. Would also invest in bigger towels for bathrooms but other than that OK
High traffic areas (hallways & staircases) need a bit of TLC but kitchen well equipped.
Hi Stuart, I am sorry to hear about you reading old reviews. I took the property on in July so I hope this was before my time. In regards to the light bulbs and sink plug, thank you for notifying us, we have now got these issues sorted.
I hope we can have you and your family as guests again. :)
Property Owner
Reviewed by Stuart4.0★Nov 2024
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"Great location, very clean, comfortable stay."
As we arrived quite late in the evening it would have been nice to have had some milk in the fridge as shops were closed. We would definitely book again when next in the area.
Hi Rita,
Thank you so much for choosing to stay with us. We are really thankful for your kind words about the property and look forward to hosting you again really soon.
Thanks,
Joshua
Property Owner
Reviewed by Rita5.0★Oct 2024
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"This is a great house, right in the centre of Buxton, great for shops, restaurants, pubs, the Buxton Opera House, Baths, Pavillion Gardens, buses, trains and great access to the Peak District."
It has plenty of room for a family get together. Parking can be a trial, but you always get somewhere within a short walk. Joshua, the owner, was very responsive to any messages sent.
Hi John, Thank you for choosing to stay with us at Rock House. We are so glad you enjoyed the house and the area. We would be more than happy to have you and your family stay again with us.
Joshua
Property Owner
Reviewed by John5.0★Sep 2024
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