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"Heythrop is a wonderful house, it was warm and cozy upon arrival and very clean."
Could not of asked for a better property to stay for 10 people to visit Alton Towers.
My only piece of constructive criticism would be that the beds could do with new mattresses, but other than that it was a lovely place to stay :)
Reviewed by MarkMar 2022
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"Heythrop was in a beautiful location, with miles of fabulous walks from the doorstep."
It was warm and there was plenty of hot water and space for the 9 adults that we were. However, the cleanliness and facilities were simply not up to the high standard that I have come to expect from a Sykes listing. There was no teapot or any coffee making equipment. The owner came round 24 hours after I asked for these two items with what looked like they had just been bought from a junk shop - the coffee machine was mouldy and filthy and couldn't be used and the teapot wasn't much better. I have photos. We had to wash many kitchen items before we could use them such as saucepans and even the cutlery drawer. The dishwasher drove us to distraction since the runners were broken and the fridge was broken inside, the door compartment being held together with sellotape, and was old and dirty and the freezer was so frosted up we couldn't get all we wanted in it. The patio door wouldn't open and there was a lose socket in the dining area. Having been insulted by the owner bringing round the mouldy coffee contraption I wasn't minded to tell her of all tbe other things that were wrong. I was on holiday and didn't want to ruin it by getting into some argument with her. I also read from previous reviews that some of these things had been complained about before but the owner had obviously ignored them. It was a very expensive property to rent and I've never experienced such a low standard from a Sykes house before. I thought it was rich that there was a £250 'good house-keeping' bond. I actually think that I should be refunded £250 for the furnishings and cleanliness providing anything other than an example of good house-keeping.
Reviewed by RosalindFeb 2022
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"The cottage was very welcoming and warm when we arrived!"
There were flowers, biscuits and a bottle of white wine in the fridge which was a nice little touch on the part of the landlord! The rooms were nicely laid out and there was adequate room for up to 10 people!! The kitchen could have been better equipped with extra cutlery for meal starters and some large serving spoons would have been nice. Some pedal bins in each bathroom would have been useful! There were a few other small minor issues which I am going to share directly with the owner, but overall we had a wonderful stay and would definitely stay here again!
Reviewed by GeorginaNov 2021
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"Comfortable."
Lovely owner. Kind and helpful. Suited the 10 of us. Plenty of space. Well laid out. Good proximity to some lovely places. Close to Alton towers for those who wanted to visit.
Reviewed by JudithJul 2021
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"Loved Heythrop cottage, very spacious and clean."
Sarah lovely and helpful, lovely touch with biscuits, coffee and tea there for arrival, and flowers on table
Reviewed by JanetteJun 2021
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"It would be nice to have bins in bedrooms and bathroom and also sofa were not comfortable too soft and old and some of the seating area marked with felt pens etc."
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Reviewed by KokilaJun 2021
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"Lovely cottage
Ideally placed for Alton towers
Thank you for cake, milk tea etc"
Reviewed by VictoriaApr 2021
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"Lovely little cottage in a nice area."
Plenty of space for how many it can accomodate. Would visit again. Just a few minor things that could do with updating / replacing / fixing. Was a little disappointed that towels weren't provided and other things had been removed (due to covid) but under normal circumstances would normally be available. (not had these issues elsewhere we have visited and stayed).
Thanks for taking the time to leave your comments. We had to put some measures in place as a precaution during the pandemic; but we’re pleased to say most things have returned to normal, including providing towels for all guests. We hope this didn't impact your stay too much. Property Owner
Reviewed by LindsaySep 2020
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"Fantastic location for Alton Towers, on the doorstep."
Lovely cosy cottage with log burner. Perfect for family and friends to get together.
Thank you for your lovely comments. We're so pleased you had such a lovely holiday and would love to welcome you back to Heythrop again. Property Owner
Reviewed by JulieOct 2019
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"Heythrop was slightly run down, the flooring in the lounge and kitchen was damaged when we arrived and the dishwasher although working wasn’t easy to load."
We chose Heythrop due to the location to Alton towers which was perfect, but unfortunately couldn’t use the outside areas to a very aggressive Pheasent who was keen to attack anyone who dared step outside the door.
Thanks for your comments. Customer feedback is very important to us and helps improve the experience for future guests. The dishwasher runners have been replaced and we have checked the flooring and have found no issues. Sorry you had an issue with the local wildlife; we've not had any other reports of this, but we're sorry if this impacted your stay Property Owner
Reviewed by PaulOct 2019
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"Lovely cottage perfect for Alton towers visit"
Reviewed by PaulOct 2019
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"The owner is taking the proverbial."
The place is filthy; the dishwasher is broken, the fridge is broken; the oven filthy, the hob filthy, the bathrooms filthy, beds not made or changed.
The bathrooms a disgrace, urine stains and pubic hair in beds, dirtiest pillows we have ever seen.
Sykes should be ashamed to continue listing this property.
I will be surprised if Sykes publish this feedback!
Thank you for your feedback
I am sorry to hear your comments regarding your holiday at Heythrop
The owner is very concerned about the issues you have raised as they weren’t made aware of any of this during your stay
Your feedback is not typical of the comments that Customers leave. We want all our Customers to have a fantastic holiday & report any issues that they have during their stay so they can be resolved.
Property Owner
Reviewed by DermotOct 2019
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"The cottage is well furnished and in a prime location, very good viewing from the cottage, the deer farm is close to the cottage and option of morning walk, fresh air makes mind fresh."
If any one would like to take a long breath and love to see natural beauty I think this cottage is perfect. Car parking is available too. We enjoyed a lot.
Reviewed by Md MasudAug 2019
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"Perfect location for a family visit to Alton Towers Theme Park with a 10 minute walk to the gate"
Reviewed by AndreaJun 2019
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"As a group we felt the property was tired and ready for redecorating."
As the main room was open plan downstairs it was very cold with the bad weather. The patio doors seemed to let a lot of cold in. Be prepared to source fire wood if staying over a cold spell.
The location is fantastic for Alton Towers, and all the bathrooms in the property make it very comfortable for families sharing.
Larger bath towels would also help as we had three 6ft males in our group!
Reviewed by LouiseMar 2018
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"Sarah (the owner) was very forthcoming in helping ensure we knew where the property was as well as if we needed any help."
A very lovely property! Comfortable and desirable it being literally a hop, skip and a jump from Alton Towers theme park.
Reviewed by SeanSep 2016