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"This is the secong time which I have stayed at Oak cottage."
Once more I thoroughly enjoyed it. As an entertaining and cooking venue it is excellent with all the space and facilties you could want.
Reviewed by Mark5.0★Sep 2024
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"We loved our stay at Oak cottage."
The hot tub was amazing, the kids loved the games room and the chocolate cake on arrival was perfect!
Reviewed by Cara4.7★Aug 2024
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"It was a great property."
Lots of room, well equipped, comfortable. The owners were lovely. Just a wonderful holiday
Hi Catherine,
thank you for your lovely feedback, hopefully we will see you back again soon (with Mum & Dad next time)
Kind Regards,
Damon & Karen
Property Owner
Reviewed by Catherine5.0★Aug 2024
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"Some very good features and some not so good - depending on what you value in a property."
Outside- lovely outdoor seating area and immaculate hot tub that was lovely and hot throughout the stay. Decking and some of the furniture needed a clean before we sat on it - not ideal but not the end of the world. Play room was excellent. Generally very quiet so lovely and relaxing (but you are staying on a site with other guests in adjacent properties so potential for noise). Great playing field for the kids. Goals supplied.
Indoor - well equipped kitchen with the exception of no tumble dryer and a slimline dishwasher - annoying but again not the end of the world. lounge was lovely although a bit of a squeeze to seat 6 adults. Needed more cooking knives and larger pans - feedback has been provided to the owner so hopefully future guests will benefit from it.
Bed mattresses were comfy. Duvets didn't fit the sheets and fitted sheets were not used so if you have bed-OCD then this may be a problem.
Showers were electric and had awfully low pressure - probably the most disappointing part of the stay.
We had a problem with the freezer and a couple of other niggles that the owner was very quick to react to and solve so kudos where it is due.
felt a bit like the property was slightly damp, particularly in the lower bedroom - given this was August, likely that that feel will be worse in winter months. Stairs to one of the bedrooms is VERY steep - as advertised - 60 degrees. Not a problem for us but may be for others so just be aware. Bathrooms were lovely and clean with lots of storage unlike other properties. Narrow lanes to get to the property like a lot of Devon. Ample parking which was great.
Firstly thank you for your positive elements and your text thanking us for a lovely week when you left.
Therefore more than a little disappointed that you think we deserve the lowest score we have ever received for any of our properties, I would add mainly based upon features we don't advertise or openly show in our description and your personal preference.
I would normally not comment and allow future guests to look at all our reviews but in this case i will make an exception.
All showers are electric 11 or 12 kw new units and operate completely as they should with input pressure tested at supply. They are not power showers or advertised as such but electric. As per your text at 10:30pm on Sunday that the shower was broken when it had been switched off.
The property is rural which is why we fitted a mains booster pump that boosts pressure to .5bar above standard residential water mains pressure. This was confirmed by your text on a noise from the oven then the dishwasher that was effecting the quiet. It was the pump constantly stopping and starting because of a stuck flush in the lower bathroom which i fixed in seconds. Aided by your father telling me in the car park of the running toilet.If I had been told at the time i would have fixed it just as quickly.
There is no tumble dryer and nor do we advertise one, due to changes in fire regulations in 2023 they are advised against especially in open plan properties.
Our kitchens are equipped above the required specification of Sykes including pans and knives, guest often cook full roast dinners quite comfortably. The dishwasher is sized for the property and never been a concern of any other guest.
All our bed linen is 300GSM hotel grade. The duvet covers are envelope so designed to be longer and tucked under the foot of the bed (they do fit). The sheets are also flat because they are professionally laundered and fitted sheets can't be passed through a press.
Regarding noise if occasional children playing and families having fun whilst respecting other guests in adjacent cottages before 10:30pm is a concern people need to book properties accordingly. You did also comment on how quiet it was. People are on holiday to enjoy themselves and we feel and have been told we have the balance just right. Out of main season different groups for weekends are given far greater freedom for noise and believe me most do with no issue at all.
If beach towels etc. are dried indoors rather than on the drying racks outside and the extractor fan turned off(next to the shower pull) in the lower bathroom you will get moisture. We have had guests all year around and they have never mentioned it or we would have been on it immediately as would our changeover team who clean everything to within an inch of its life. But we will investigate further for you.
Thanks for commenting on the paddle stairs that are shown in photographs openly and property description also used regularly and without event by numerous guests over the years. Measuring the angle with your iPhone is appreciated. Our description also already mentions that we are in Devon in the countryside so some narrow lanes which the area is famous for like Cornwall and other rural areas.
As for the decking and furniture this is all wiped and hosed down when the hot tubs are emptied and flushed before each guest. As you will have seen we are lucky to have a healthy population of House Martins and Swifts raising their young in the eaves around Lambscombe. This does of course have a downside at certain times of the year but we have advised them to only use the adjacent fields from now on, fingers crossed.
Being onsite we do respond almost immediately when required as you found out and regardless of time of message or nature of problem. This is a huge benefit provided at Lambscombe over remote owner properties as you have kindly acknowledged.
Regards,
Damon & Karen
Property Owner
Reviewed by Jonathan3.4★Aug 2024
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"Beautiful, immaculately clean cottage with a fabulous hot tub that was checked daily."
Brilliant games room and large field for children to play on.
Our group consisted of two grandparents, two grandchildren and their parents. We all had a wonderful time and would highly recommend this property.
Hi Frances,
so glad you all enjoyed yourselves and your kind words.
We will look forward to welcoming you back to Lambscombe soon.
Kind Regards,
Damon & Karen
Property Owner
Reviewed by Frances5.0★Jul 2024
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"The cottage is beautiful and was a lovely home to us for a week."
The photos on the website are very accurate - everything was well maintained with very little signs of wear and tear. Very well equipped with everything you could possibly need. A lovely hamper to get your started (although Sainsburys is less than 15 mins away) plus a tasty locally made cake.
The hot tub was well maintained and regularly checked whilst we were there. We hope to return as had a great break.
Hi Natalie,
thank you for your kind words , we endeavour to keep everything in A1 condition and our in-house changeover team go beyond the norm when it comes to cleaning and ensuring everything is perfect for your stay.
We look forward to seeing you all again at Lambscombe.
Kind Regards,
Damon & Karen
Property Owner
Reviewed by Natalie5.0★Jun 2024
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"Thanks very much for a fantastic stay in the Devon countryside with sound of sheep and cows in the distance!"
Hi Alina,
glad you enjoyed yourself and we look forward to seeing you all again soon.
Kind Regards,
Damon & Karen
Property Owner
Reviewed by Alina5.0★Jun 2024
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"Brilliant property, clean and well maintained, great facilities, good location."
Hi Alan,
glad you enjoyed your stay, we look forward to welcoming you back soon.
Kind Regards,
Damon & Karen
Property Owner
Reviewed by Alan5.0★Jun 2024
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"The Oak Cottage was exactly as advertised and was a perfect layout for our family."
The owners were super friendly and helpful with advice on sites to see. We loved the rural rolling hills setting, definitely would stay again if in Devon.
Hi Vanessa,
so glad you all enjoyed your stay, we would love to have you back anytime.
Hope the trip back to Colorado was less eventful than the outbound.
Kind Regards,
Damon & Karen
Property Owner
Reviewed by Vanessa5.0★Jun 2024
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"Our second stay at this charming cottage with excellent facilities in beautiful surroundings."
Great base to explore the area and then relax in the hot tub in a tranquil setting.
Already considering returning next year.
Hi Michelle,
Thanks for your lovely words.
we would love to welcome you all back again to Lambscombe.
Kind Regards,
Damon & Karen
Property Owner
Reviewed by Michelle5.0★May 2024
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"We came for New Year Eve short break and we loved our stay at the cottage."
Damon and Karen are very welcoming and left a lovely basket on the table Prosseco, and fresh cack which was really tasty. They also left us fresh eggs from the local farm. They provided us with firewood for the fireplace and charcoal for the barbeque which was very nice of them. The cottage was spotless, beautifully decorated, and well maintained and it has everything you need. Hot tub was beautiful and checked daily. Thank you for a lovely stay.
Hi Olga,
great to see you all and thank you for the kind words.
Look forward to welcoming you all back again soon.
kind Regards,
Damon & Karen
Property Owner
Reviewed by Olga5.0★Dec 2023
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"Beautiful cottage in a lovely, peaceful location."
Very clean and comfortable and we really enjoyed having the games room and the hot tub.
Hi Valerie,
thank you for you kind feedback, Oak really is a lovely character cottage with a homely feeling.
Hopefully see you all again soon.
Kind Regards,
Damon
Property Owner
Reviewed by Valerie5.0★Oct 2023
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"Lovely property, everything you could need was provided."
Ideal for a break where peace and quiet is needed.
Hi Stu,
so glad you all enjoyed your stay and got a chance to unwind.
we look forward to welcoming you all back again soon.
Many Thanks,
Damon & Karen
Property Owner
Reviewed by Stu5.0★Oct 2023
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"Lovely cottage with a great view - so peaceful."
I have never slept in such a comfy bed!! The sofas were really comfy too. Such a lovely place to relax and unwind. The hosts were great and so helpful. I would definitely recommend to others.
Hi Jo,
thanks for your lovely feedback on Oak , it really is a comfortable cottage to unwind in.
We look forward to seeing you all again soon.
Kind Regards,
Damon & Karen
Property Owner
Reviewed by Johanna5.0★Sep 2023
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"We had a lovely stay at Oak Cottage and it's a shame we couldn't stay longer."
The cottage is beautifully decorated with everything you need and it's obvious that a lot thought and care has gone into each detail. The hot tub is lovely anytime of day. The games room and field to play sports is a good distraction for children. The hosts were always on hand when we needed assistance and I look forward to returning with other family members.
Hi Rich,
so glad you all enjoyed yourselves, look forward to seeing you all again for a bit longer this time.
Many regards,
Damon & Karen
Property Owner
Reviewed by Richard5.0★Aug 2023
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"Lovely peaceful location."
The cottage was well maintained with good facilities, and everything we needed for a lovely weeks stay. We particularly liked the friendly swifts/swallows which were flying around and nesting under the eaves.
Hi Sally,
so glad you all enjoyed your stay in Oak, yes the Swallows are amazing to watch the ones in Oak this year seem to have no fear of humans and will happily sit next to you.
Hopefully see you all again soon.
Many Regards,
Damon & Karen
Property Owner
Reviewed by Sally5.0★Jul 2023
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"An excellent and well equipped cottage, in a beautiful and peaceful location."
The accommodation was spotless and well furnished. The owners were friendly and the provision of a cake and milk etc on arrival was most appreciated.
A very minor issue, but a couple more dishwasher tablets would have been most welcome as we had to buy a whole box for a couple of washes.
Thank you for a lovely stay.
Hi Margaret,
thanks for the great feedback its much appreciated and that you all enjoyed your stay in Oak. As you can appreciate with self catering the starter packs are really to see you through the direct couple of days. However if you had let one of us know we would have given you a couple of extra tablets. We look forward to seeing you all again.
Many Thanks,
Damon & Karen
Property Owner
Reviewed by Margaret5.0★Jun 2023
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"Beautiful place, accommodation was excellent, clean, comfortable and beautifully done."
Very well equipped, owner was very helpful. Hot tub was beautiful and checked daily.
Hi Rob,
was a pleasure to meet you all, so glad you enjoyed your stay in Oak Cottage and we look forward to seeing you all again.
Many Thanks,
Damon & Karen
Property Owner
Reviewed by Robert5.0★Jun 2023
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"Excellent accommodation and facilities, spotlessly clean, extremely well appointed and in a beautiful country setting."
Very congenial and helpful hosts.
Thank you for an amazing break. We’ll be back!
Hi Michelle,
its was a pleasure to have you all at Lambscombe and we look forward to welcoming you all back again soon.
Kind Regards,
Damon & Karen
Property Owner
Reviewed by Michelle5.0★May 2023
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"We would highly recommend the cottage to all, suitable for both a family or a group of friends."
It had all the essentials and more!! There was nothing we were short of.
All 5 of us had the best night sleep on both nights and the comfort of the beds had a lot to do with this.
We were amazed at how clean the whole cottage was, the beds were as if it had never been used and the hot tub was extremely clean and well maintained.
We would love to come back, and for longer next time!!
Hi Hannah,
many thanks for your kind words, the whole team at Lambscombe strives to make for a memorable stay.
We look forward to welcoming you all back soon.
Kind Regards,
Damon and Karen
Property Owner
Reviewed by Hannah5.0★May 2023
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"Overall the stay was lovely with a beautiful location and really stunning converted barn."
The only negative would be water on the walls of the downstairs bedroom behind the bed and damp in the drawers of the same bedroom. The hosts are very welcoming and left a lovely basket on the table with a fresh cake which was really tasty. Also the facilities were well kept and easy to access.
Thank you for taking the time to leave feedback Natalie, we appreciate you bringing this to our attention. I’m glad you enjoyed your stay with us. Following an inspection regarding the dampness to the one wall you mentioned we could not find any evidence. However, it appears the extractor fan had been switched off to the on suite shower room (marked do not turn off), which caused this issue as the external wall being colder will attract condensation especially if the bathroom door had also been left open when showering. Please do let me know right away if anything like this occurs, I’d be more than happy to resolve it straight away. Many Regards Damon
Property Owner
Reviewed by Natalie3.8★Apr 2023
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"We were welcomed with a cake (and Easter eggs)."
The cottage was comfortable, clean and warm. We could find everything we needed for cooking. Having access to a game room (table tennis, pool table, ...) was a plus. The owners were very friendly. Damon gave us some good suggestions for walks and provided us with firewood which was very nice of him.
We would definitively recommend the Oak Cottage to family and friends.
Reviewed by Gautier5.0★Apr 2023
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"One of the BEST cottages we have ever stayed in."
The little welcome gifts were a delight. Everything was so clean and tidy. Amazing! Had the best few days away and will be recommending to friends and family.
Hi Vicky,
thankyou for the excellent feedback and so glad you all enjoyed yourselves at Lambscombe.
We look forward to seeing you all again in the near future.
Many Regards,
Damon & Karen
Property Owner
Reviewed by Vicky5.0★Apr 2023
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"The cottage was amazing, it was so clean I couldn’t fault it."
All the facilities that you need and a lovely welcome pack on arrival.
The owners live on site and were more than accommodating.
Be prepared to drive as it is a little way out and the roads are really narrow so prob not the best for cycling.
Hi Hayley,
so glad you enjoyed your stay at Lambscombe, we try to provide an experience that we would want ourselves and thankfully have an amazing supporting team.
Regarding location the tranquility and beauty of Lambscombe and its valley means Exmoor lanes (not as narrow as Cornwall ;) ) but I'm sure you'll agree a small price to pay you should come in the summer its even more spectacular. The beaches and POI of North Devon are all within easy reach and once you know the back routes avoid the holiday congestion hotspots.
We look forward to welcoming you all back soon.
Regards,
Damon and Karen
Property Owner
Reviewed by Keith5.0★Apr 2023
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"Issues with all the showers and if this can be sorted then the rating would be totally different - ability to have a hot shower or bath is a basic requirement."
Hi Rachel,
as discussed we have had no complaints from any other guests. Obviously we do strive for constant improvement and as of today the plumber has diverted all showers to the mains and installed a boost pump to the whole cottage. All showers are operating at their maximum potential even with all simultaneously in use.
Regarding the bath, this was never raised as an issue even when you asked for compensation on your final day. Both myself and the plumber checked today. We could find no issue with either pressure or temperature of the bath and the fill rate is better than my own property.
Your score for maintenance and comfort we feel is highly unfair as you made use of all other facilities without issue. I also attended at 7:30PM on a Sunday and arranged for a plumber to attend the property and updated you accordingly also adjusting showers myself where your partner said pressure was better. We would be grateful if given the information supplied you could consider your score as a whole.
Many Regards,
Damon
Property Owner
Reviewed by Rachel3.4★Feb 2023
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"The property is beautifully furnished and decorated, it is comfortable and practical."
The garden has its own hedge giving privacy when using the glorious hot tub. The owners are friendly and helpful.
Hi Brenda,
so glad you enjoyed your stay with us your feedback means a great deal to us. Love to see you are a hot tub convert, the surroundings and night sky at Lambscombe definitely adds to the experience.
We look forward to welcoming you both back to Lambscombe.
Many Regards,
Damon & Karen
Property Owner
Reviewed by Brenda5.0★Sep 2022
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