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"Cottage was not as clean as it should have bern."
Garden had dogs poo in it from previous people. The garden had no light as the light was broken so a hazzard as ot was pitch black. The hot tub cover and area was full of rotten apples from the tree and had not been cleared. The lounge doors leading to the garden and exit was in a poor state and you had to really push to open and same to close it, the door had dropped but had not been put right. Areas in the cottage had not been cleaned and was dirty. We left early and not staying the full time we had paid for. And did Sykes care? Not at all and had the cheek to give us a £25 voucher to use in the future. Like we would ever use Sykes again!!
Hi. I was very upset when Sykes called to say why you had left. You didn’t speak to me to give me a chance to sort anything out. The garden has solar lights which have been fine all summer but now are obviously no good because of darker night. So I’ve now put in more lights thank you for telling me. I’ve never had complaints of cleaning in there before I’ll speak to the cleaner. the place is new so the doors have obviously dropped so I’ll get them sorted. I had the gardener booked in to put some shingle down in the garden the weekend after you left where its starting to get muddy so have got her to cut back the apple tree. I could have got that done while you were staying if you had asked. If things go wrong I always do my best to sort them out when people tell me so I was very sad that I didn’t have that chance with you and I’m so sorry you were not happy. Property Owner
Reviewed by Debra1.9★Nov 2023
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"Cozy little cottage adjoining the owners' farmhouse and hidden away from other cottages in the pretty courtyard of converted barns on this 400 year old farm."
The owners have thought of everything, a well equipped kitchen, comfortable bed, powerful shower, fresh bread, cakes, cider, apple juice, farm fresh milk and best of all the wood fired hot tub (the pond as we renamed it).
There is nothing quite like relaxing in a steamy tub looking up at the stars.
Great location for exploring Somerset too. Just a short drive to Brean or Burnham on Sea with their huge beaches and typical British seaside fun. A short drive inland to the Mendip Hills, Somerset Levels and dreamy Glastonbury. Lots of lovely small towns and villages to explore. Farm shops and cider farms at regular intervals with their delicious produce and to top it off some of the most welcoming and friendly people we have ever met on our travels.
We will return soon.
For a delicious breakfast very nearby Ollie's Cafe on Bristol Road in Brent Knoll is well worth a visit.
Reviewed by Gillian5.0★Oct 2023
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"This was our first visit to The Hideaway and it is possibly the best holiday property we've ever booked."
It certainly is hidden away and is very quiet & private located within a small but beautiful period walled garden. We had 2 dogs who absolutely loved it, plus the garden is completely enclosed & safe which removes our usual worries. The cottage is located within the owner's farm & property and is a brilliant & lovely setting for a peaceful break. Jane's dog became my friend and was always quietly waiting for my next appearance with a treat! It is a fantastic place to stay and we will be back again sometime next year. Thoroughly recommended. Jeff
Reviewed by Jeff5.0★Oct 2023
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"Really enjoyed our week."
Perfect for 2 and our dog
Reviewed by Jon5.0★Sep 2023
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"A lovely cottage with everything that you need in it."
We got a verry nice welcome from Jane and her dog. A lovely welcome pack was waiting for us.
Can't fault anything. A big thankyou to Jane from Tricia and John.
Reviewed by Patricia5.0★Sep 2023
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"Yes, we enjoyed our comfortable Hideaway home from home & plan to return"
Reviewed by Kath4.7★Sep 2023
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"Fabulous property."
Very comfy with lovely furnishings and bedding. Hot tub great but takes time to fire up. (2-3 hours) Great when going though.
2 tiny things. 2 extra large wine glasses and water glasses as only 2 of each and a garden chair or bench to relax on.
Had perfect stay. Thank you.
Reviewed by Carol5.0★Sep 2023
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"Excellent Hideaway, our dog was able to roam in the garden and there were fields we could take him on his lead."
Very clean, all facilities were available. We felt spoilt. Thankyou
Reviewed by Donna5.0★Aug 2023
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"A first class, superb facility supported by a wonderful on site owner who facilated additional needs and local information, this niche facility truely was a hideaway and no doubt a west country natural gem."
Particularly worthy of mention was the welcome pack hamper consisting of local produce from fresh bread to jams and even a local supplied bottle of cider. Will definately return here again, everything has been thought of even down to superb garden hot tub.
Reviewed by Barry4.4★Aug 2023
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"Fabulous week at the Hideaway,welcome pack a really nice touch."
The hot tub is to much bother to get up and running so we didn’t use it but other then that would recommend staying at the hideaway with your pet.
Reviewed by Melanie5.0★Aug 2023
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"If you need a relaxing break then this is the place to go."
When we arrived the cottage was spotless and had a nice welcome basket of goodies for us and our two dogs. The bed and bedding are very comfortable, with all new fixtures and fittings throughout. The Hideaways garden is very secure meaning you can let the dogs roam outside without worrying that they will escape. A welcome addition is the Hot Tub to relax after a busy day exploring the area. Nicely situated for the local beaches with Cheddar Gorge only 20 minutes away. Jane who is very friendly lives on site, so any problems she is there for you.
Reviewed by Paul5.0★Jul 2023
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"Lovely little home away from home, has everything you would want for a break away."
Host Jane was really helpful, and the welcome basket was a lovely touch.
An indoor broom or floor cleaning device would be helpful as floor got dirty quickly other than that fantastic!
Reviewed by Siobhan4.7★Jul 2023
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"Property was wonderful."
Everything you needed was there including Dressing gowns, dishwasher tablets, washing up liquid... everything, including a wonderful Welcome pack of Bread, butter, jam, bottle of Cider, bottle apple juice & cakes.
Property was clean & tidy.
We enjoyed the Hot Tub, but next time we go we would take our own wood from a local source as we had to buy from a garage & that seem very expensive as a bag per use of the Hot tub.
The whole set up was lovely, well worth booking & very private.
Enclosed garden for the dog was also great.
Reviewed by Timothy5.0★Jul 2023
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"Perfect accommodation."
Great location for visiting places of interest in the area. Jane is a brilliant host - lovely welcome pack, thoroughly enjoyed. Thanks Jane and best wishes to you and your family for the future. You’re doing a great job!
Reviewed by Julie5.0★Jul 2023
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"Perfect in every way, tremendous hosts and lovely modern facilities."
Reviewed by Steve5.0★Jul 2023
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"Superb setting and a fantastic layout, lovely little touch of a welcome pack."
Very well laid out comfortable and relaxing, warm welcome from owner very friendly and approachable .
Local to a lot of tourists spot's
Truly excellent stay. Will be back for sure.
Reviewed by Stephen5.0★Jun 2023
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"Perhaps I didn't read the description property, but this property exceeded our expectations."
Aircon in both rooms, very nice fitted kitchen, and good size bed, plus bathrobes. The enclosed private garden was lovely, and great for our dogs. Very nice patio too. 3 miles to Brean beach, where there are no dog restrictions, which was the reason for our visit.
Reviewed by Edward5.0★Jun 2023
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"What a fabulous dog friendly cottage!"
The welcome basket, cakes, bread and dog biscuit were a lovely surprise. The wood burning hot tub was fantastic. The high walled garden completely secluded and dog safe. Very well equipped kitchen. Comfy bed, good shower, spotlessly clean, excellent Wi-Fi.
Highly recommended
Reviewed by Graham5.0★Jun 2023
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"We have just had such a perfect stay at the Hideaway, it was our first break in a few years, and we couldn’t have been happier with everything."
The garden is enclosed which was perfect for our escapee terrier, there was a little welcome pack for her and us which was lovely. The Hideaway was very clean & comfortable with everything you’d need. It was perfectly placed for the beaches while being nestled in the quiet countryside. The resident dog Oreo was a joy, and Jane was very welcoming and there if we needed her. We are booking to return later in the year.
Thank you xx
Reviewed by Lynda5.0★Jun 2023
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"The Hideway was finished to high standard."
The beautiful welcome packs were a lovely surprise!
We chose here as it had a hot tub and an enclosed garden for our young spaniel to explore safely. I loved that hot tub was run off a sustainable energy source.
The owners were so friendly and helpful. We really enjoyed our stay and hope to come back again in the future.
I will be recommending to my family and friends!
Reviewed by Melissa5.0★Jun 2023
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"Had a great stay - comfortable and well equipped."
Reviewed by Alexander5.0★May 2023
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