Two Towers Cottage

Thank you very much for your lovely review. I’m really glad you enjoyed your stay at Two Towers and had such a good break exploring the surrounding area and some of the local houses. I’m pleased you enjoyed the garden and church views from the kitchen, and I agree that the church is well worth a visit. Thank you also for your helpful comments. There are several pans in the pan drawer, so I’m sorry these weren’t spotted during your stay! I’ll have a look at whether there is a suitable place to add another handle on the turn of the staircase. I’m glad you enjoyed the large bathroom and found the shower and towels comfortable. Just to clarify for future guests, the cottage doesn’t have an aerial or live broadcast TV; the television is provided through internet-based services such as BBC iPlayer, ITVX and Channel 4, as explained in the cottage information. DVDs and games are also available for those who prefer them. Thank you again for taking the time to share your experience, and it’s lovely to hear that you would come back. You’d be very welcome!

Thank you so much for your lovely review. I’m really glad you enjoyed your stay at Two Towers and made the most of the garden, the village, Montacute House and the surrounding walks. The view of the church and Tower Hill from the patio is one of my favourite things about the cottage too! It’s also great to hear you enjoyed your meals at the Phelips Arms; we are so lucky to have both the Phelips Arms and Montacute House so close by. Thank you again for taking the time to share your experience, and we’d be delighted to welcome you back to Montacute another time.

We are so glad you like it!

Thank you very much for your lovely review. We’re delighted you enjoyed the cottage and the surrounding area, and that it provided a peaceful and well-equipped base for your stay. We’re sorry the mattresses on the single beds were not as comfortable as you would have liked, and we appreciate you flagging this. We will certainly review them as part of our ongoing maintenance. Thank you again for your recommendation, and we hope to welcome you back in the future.

We’re sorry to hear how strongly you feel about this. Following your feedback, I am making further enquiries with both the housekeeper and the management company to clarify exactly what happened. In the two and a half years we have been letting the property we have never previously had towels go missing so this situation is highly unusual. With hindsight, it would have been better to contact you directly before any charge was applied, and I regret that this did not happen on this occasion. I will also be seeking advice on best practice to ensure situations like this are handled clearly and fairly in the future. I will ensure that you receive a full update once these enquiries are complete. Thank you for your feedback.

Thank you for your kind review — we are very glad you enjoyed your stay and the surrounding countryside. It’s good to hear the cottage suited you and that you found everything comfortable. We would be very glad to welcome you back another time.

Thank you for your kind comments — I’m very glad you enjoyed your stay. Thank you also for noting the lack of recycling information; I’ll ensure this is set out clearly for future guests. We’d be very pleased to welcome you again.

Thank you very much for your kind review — I’m so pleased you found the cottage comfortable and enjoyed the location and view. You’re quite right about the garden furniture; it’s ready for replacement and will be updated once we’re through the worst of the winter. We’re glad you enjoyed your stay at Two Towers Cottage and hope to welcome you back in the future.

Thank you for your feedback. I’m sorry to hear that aspects of the housekeeping did not meet your expectations, as this is certainly not the standard we aim to provide for our guests. The cottage is professionally cleaned prior to arrival and again after departure. The cleaner briefly visited on the Saturday (the day after you arrived) to drop off additional dishwasher tablets, which may have caused some misunderstanding, as this visit was not intended as a cleaning appointment. Naturally occurring outdoor debris, such as falling leaves at the front of the property, can appear during a stay and is not something we are able to address between scheduled cleans. That said, I understand that issues can sometimes become apparent during a visit, and I’m sorry if any areas were overlooked. Following your comments, I have discussed your feedback with the cleaning team and reviewed our attention to detail to ensure standards are consistently met going forward. The television is an internet-based system and instructions are provided in the cottage; however, I will review these to see where they can be made clearer for future guests. Thank you again for taking the time to share your experience.

Thank you for your lovely review! It’s always wonderful to hear when guests enjoy the cottage and garden as much as we do. Being right by Montacute House is such a treat. Hope to welcome you again!

Thank you for your lovely review! We’re so glad you enjoyed the cottage, the great location near Montacute House, and the friendly pub across the road. Delighted your dog had a good time too. We’d be thrilled to welcome you back next year!

Thank you so much for coming back for a second stay – it’s lovely to hear you enjoyed it just as much the second time around. Thanks too for your helpful feedback about the duvet and kitchen utensils. Because of your suggestion, the cottage now has two duvet options: a lighter 4.5 tog for those who prefer a summer weight, and a warmer 10.5 tog for cooler nights. The one suited to the season will be on the bed, with the alternative inner stored in the suitcase underneath. I'll also add a serving spoon and tongs to the kitchen. I really appreciate your kind words and thoughtful feedback and hope to welcome you here again.

Thank you very much for your kind and thoughtful review. I’m so glad you enjoyed the cottage’s location and found it clean, tidy, and well equipped – and I’m especially pleased you liked the walking map placemats! Thank you also for your comments about the garden furniture. I agree it’s ready for some care, that's on my 'to-do' list for when the weather improves. The artificial grass does tend to divide opinion (and dogs!), but it helps keep the stone pavement safe all year round. I was sorry to hear you noticed a damp smell in the dining room and lounge, as that hasn’t been mentioned before, but I’ll certainly double-check to make sure everything’s as it should be. I really appreciate your balanced feedback and would be delighted to welcome you back again.

Thank you so much for your kind feedback — I’m really glad you enjoyed your stay at Two Towers. It sounds like you made the most of the garden, the village, Montacute House, and our fabulous walks! I really appreciate your helpful suggestions too; I’ll add a knife sharpener and make sure lighter quilts are available in the warmer months. You’d be very welcome back anytime!

Thank you for your kind comments – I’m really glad you had a pleasant stay and were able to enjoy the sunny garden. That’s very helpful feedback about the kitchen doors and the tables – I’ll look into both.

I’m so glad you enjoyed the garden and the local walks; we are lucky to have so much on the doorstep. Thank-you for leaving such a lovely review.

Thank you for your kind comments – I’m so glad you enjoyed the cottage and garden, and really appreciate the recommendation.

Thank you so much for your lovely review – I’m really glad to hear your stay was “absolutely perfect” overall, that really means a lot! I also really appreciate your helpful suggestions. I’m sorry the recycling information wasn’t clear – I’ll work on improving the explanation for future guests. A full-length mirror is a great idea (and I can imagine very useful!) – I’ll be adding one shortly, so thank you for the nudge. We’re not able to offer Freeview as we don’t have an aerial, but we do provide digital access to BBC iPlayer, ITVX, More4 and My5. I’ll update the welcome info to make that clearer, just in case it wasn’t obvious how to find those options during your stay Thanks again for your kind words and thoughtful feedback – I really do take it to heart. You’d be most welcome back anytime!

Thanks for your feedback, I’m very pleased to hear you enjoyed the cottage and our lovely village.

Hi, I'm really pleased you enjoyed your stay and I hope you will be happy to hear we have supplied more pots and pans - your feedback is really appreciated, thankyou!

Thank-you for your lovely review and your very helpful comments, I’m really pleased you enjoyed your stay and the weather allowed you to make the most of the garden!

Thanks for the review and for your very helpful suggestions!

I'm so glad you enjoyed your stay, thank-you for your feedback!