“When we arrived at prop there was a old scruffy caravan up drive with lots garden rubbish behind.”
Inside prop french doors dont open keys dont work.had to mop back bedroom as floor dirty.fridge freezer dirty with food in.slept in back double room which smelt damp from chest draws .moved to other back bedroom scratching noise like rats. Decided to come home early as not to our standands had to wash all clothes when home as mold smell on them. This is not 4 ticked prop and i feel it would take alot for us to go with sykes again.
- Mrs Christian, August 2020
Thank you for your feedback.
Garden Waste - Unfortunately due to a mix up with the new booking system with the local refuse centre, we were unable to remove the clippings. Due to our oversight I have asked the gardener to resolve this issue for me which he has done.
Damp smell - Due to the restrictions of Covid across the UK, this has impacted the use of holiday homes which has presented new challenges which we are actively trying to overcome. Your comments regarding the damp smell have been raised with the cleaning team who have worked to resolve this issue.
French door keys - There is a fully working rear door which keys have been supplied with the property. which has a hallway which would allow the guest to remove any wet or dirty footwear and coats, in an attempt to ensure that the Bungalow remains clean for future guests. Therefore the keys for the french door have not been supplied.
Rats - The floors in the back bedrooms are concrete so it is not likely to harbour rodents. following your comment I have tasked the cleaning team and the gardener to look for any evidence or signs of a rodent problem. Fortunately they have found no evidence of their presence. I am unsure what you heard, but I am confident to say that it was not rats.
Sykes owner relations