“My holiday week at Dan Castell Cottage was great.”
The accommodation was comfortable and spacious, especially for just two people. The owners, who resided adjacent to the cottage, were friendly, helpful and charming throughout our stay. The weather, in the lap of the gods, was pretty good. I have booked with Sykes Cottages many times in the past and have always been pleased with the accommodation provided.
My only gripe with this holiday, which should have been in 2020, is with Sykes. When I tried in early 2020 to obtain a refund, as I realised due to the pandemic the holiday wasn't going to happen, I found it impossible to find a way to contact Sykes. It was basically assumed I would re-book for 2021. The money for the holiday was already with the company and although I had taken out the insurance suggested I was not about to be sent a refund. So, I re-booked the holiday for 2021 and was then told there would be a further £65 taken in March 2021, I guess due to a proposed increase in prices for this year. This happened when Sykes were, at the time, offering discounts on holiday cottages. It's easy to blame communication problems with the Covid 19 outbreak but direct contact with someone at Sykes Cottages would have solved a few problems.
Regards
Mike Norman