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"We have stayed here before and the new sun room where the garage was is a lovely addition."
It’s a wonderful property with a great layout, lovely views and superb location although it’s a shame they have still made no real effort to enclose the garden.
The owners have, however, been badly let down by the housekeeping team.
In no particular order:
Door from kitchen to garden doesn’t lock, was unlocked when we arrived and another door has no handle.
No duvet cover on duvet in main bedroom, part used loo rolls on holders, 1 tiny towel each with no hand towel or bath mat, coffee in jar set solid, no tea bags, no welcome pack, less than half a basket of logs and a musty smell on arrival.
It felt very much like the house was got ready 3 weeks previously when the last set of guests checked out.
Very poor standards and not acceptable for the price charged.
Graham
Many thanks.
The house was cleaned on the morning you arrived.
We have never done a Welcome Pack as we don’t live nearby and (particularly during Covid) people were very clear that they did not want it. We do however have a very generous approach to guests using stuff like tea bags (there were some) and olive oil and salt and pepper etc.
There most definitely were new loo rolls in each bathroom. I put them there myself. And more in the cupboard in the hall.
The bedding was a mistake. We had complaints from a previous guest that the duvet was “too hot” so we left it like that to give choice.
Towels and bath mat - we left the linen cupboard open and towels were available in plentiful supply.
We also left the underfloor heating on - which I hope was appreciated- the musty smell I can’t explain although we are doing a major refurbishment this winter which may eliminate this.
Logs - we always leave logs and firefighters etc - and there are more in the shed which is left open.
So all in all I would have preferred that you had texted me on the day with your concerns and I may have been able to help immediately.
But I am happy to receive feedback either way.
Best wishes
Hugh
Property Owner
Reviewed by Graham4.4★Oct 2024
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"It is a spacious and well appointed property with a lovely view from the main bedroom."
But for us,the overpowering and unpleasant smell of mustiness everywhere except the kitchen, which could not be dispelled with heating on, woodburner lit, incense, and windows open, was too much. We left after three days.
Thank you for your feedback, we are very glad you found it well-appointed & enjoyed the amazing views. We are sorry you found a musty odor in the property; we are looking into this & are in the process of getting ready to renovate the interior this winter, which we hope will eradicate the problem.
Once again, thank you for your feedback & we hope to see you again.
Property Owner
Reviewed by Keith4.4★Oct 2024
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"A very comfortable and spacious bungalow."
Good location with views of the coast, 10 mins walk, and also 10 mins into the village. Obviously a family home with many interesting features, books, photographs etc. very comfortable beds. We had a cold week so the log burning stove was welcome, we took our own logs but there was a good supply available. Newport is a lovely village in a scenic area with many walks and places of interest. Good food at the Castle Hotel. A slight downer was my husbands allergy to dogs which showed itself strongly all week, can only assume there had been one or more in the bungalow the week before, but that is just bad luck.
Margaret
Reviewed by Dennis4.7★Sep 2024
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"There was a smell of damp when we opened the front door We thought that the ..."
There was a smell of damp when we opened the front door We thought that the duvets on the beds were too heavy and beds weren’t that comfortable No milk left to make a cup of tea when we arrived ,but position of bungalow excellent and very quiet
Thank you for taking the time to leave a review. We are happy you enjoyed your stay at Dolwylan. We are truly lucky to have such a beautiful location & views. We're sorry you had some issues with the property & we appreciate you passing this on to us, we are changing our process to help with better ventilation throughout the property.
Thank you again for your feedback
Property Owner
Reviewed by Frederick2.8★Sep 2024
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"Real home from home, we loved the location just a short walk to the shops and pubs and short drive to some lovely beaches."
Made a good base for a visit to Pembrokeshire. Great food and service from friendly staff at the Castle Inn and delicious pizzas at the canteen.
Reviewed by Danny4.4★Aug 2024
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"We had a lovely stay here."
We had everything we could need for a wonderful holiday. The property is in a fantastic position, with fabulous views of the coast. There are numerous walks within a short distance of the property. We met some lovely locals, all very friendly & helpful. All in all we had a brilliant holiday and will be visiting South Wales again.
How nice of you - thank you! Please come again!
Property Owner
Reviewed by Judy5.0★Jun 2024
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"Very impressed with the new kitchen and additinal sitting room converted from the garage ."
Instructions relating to the kiitchen appliances would have been useful.I had difficulty getting my Wattsapp to work on my mobile phone through the Wifi but my husband was ok with his .Al large comfortable family bungalow in a quiet area .
Thank you! Very glad you enjoyed it.
Property Owner
Reviewed by Ann4.1★Jun 2024
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"This is our 2nd stay and we love it."
We rate it very highly for comfort and close proximity to sea and local amenities. The bungalow has everything we need. No doubt we will stay again.
So pleased you had a nice time! X
Property Owner
Reviewed by Vanessa5.0★Oct 2023
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"We had a great stay in a fabulous cottage."
Reviewed by Karen5.0★Sep 2023
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"We absolutely loved our stay at Dolwylan, such a cosy home from home & a great location ."
We enjoyed sea views from the master bedroom & sitting room . A lovely spacious kitchen diner with lots of basic culinary items to help ourselves too & a great garden . We will definitely be back !
Reviewed by Rachel5.0★Aug 2023
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"A large comfortable family bungalow,a very comfortable king size bed in the main bedroom looking out to sea view."
However I did think that the borders surrounding the garden could do with a general tidy up,also couldn't find any notice relating to which days the rubbish was being collected.
Reviewed by Ann4.1★Jun 2023
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"Excellent cottage."
Extremely well equipped and homely. Lovely private back garden. Would def stay again..
Reviewed by Hugh4.7★Jun 2023
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"Fab!"
Reviewed by Sarah5.0★Dec 2022
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"Enjoyed our time in the owner’s holiday home in comfort, surrounded by interesting artwork, family touches and a generosity of provision."
The location was perfect. Thank you
Reviewed by Wendy5.0★Sep 2022
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"What a lovely house!"
In fact, I would say that the pictures on the website don’t quite do it justice. For example, I had no idea from the pictures that the property had a sea view from the front of the house. A gorgeous area too! We had a great time in this very comfortable house.
Thank you! Will check out the photos.
Property Owner
Reviewed by Julie4.7★Aug 2022
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"A brilliant home from home."
Very comfortable and welcoming.
Reviewed by Jeanette5.0★Sep 2020
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