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"I feel that this apartment was very very overpriced."
We’ve stayed in Tenby lots of times and expect more for £1557. We have no problem paying the amount and we holiday 4x each year in the uk, however, I do feel that this apartment should be around £1000.
Just some examples; the shower door has been replaced with a shower curtain, the kettle pops up when it boils and spills. Quite a cheap kettle.
I also think the heavy fire doors should be mentioned in the listing as my two small children were constantly trapped in the rooms.
The late check in and early check out, are also an issue as we are now out of Covid times why necessary.
As stated I do not have a problem paying £1550 for a holiday, I just expect higher quality, I will not be using skescottages or this apartment again.
Thank you for your feedback and we are disappointed that you and your family did not enjoy your holiday. This is never what we want when guests leave.
We would have happily replaced your kettle for you right away if we would have been made aware of it during your stay. A new one has now been purchased."
The shower door has been replaced with a curtain as a temporary fix. It was unfortunately broken earlier on in the Summer beyond repair. Due to it being a very uncommon size, we could not just replace the door, and therefore need to take the full frame out and improvise with replacing. This will be actioned as soon as we have availability at the property. You are the first guest to mention this so we hope that most guests will be ok with the curtain as the temporary measure.
We have fire doors throughout all 6 of our properties due to the building being a former hotel and now having adjoining apartments instead, we have way stricter fire regulations than a normal property. There isn't much we can do at all regarding this I'm afraid. We will look into putting a note in the description of each property regarding the fire doors.
We currently are at 9:30am checkout and 4pm check in as we want to ensure the best level of cleaning for our guests. We do our best to accommodate guests if they arrive early or leave a little late, by allowing them to leave their cars in the parking bays before and after check in/out. Sykes have an experienced pricing team that set the pricing according to demand, on behalf of ourselves the owners.
We take all feedback seriously and try to take everything we can from each one, to improve going forward and we do apologise for the issues that you have raised in your feedback Property Owner
Reviewed by StuartJul 2022
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"Really good place, close to centre of town and all facilities"
Reviewed by ChristineJun 2022
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"A very handy and comfortable apartment with a large plus on the parking."
Points to raise with the owners, and they are very minor, a chest or dressing table in the main bedroom would allow jumpers etc to be put away, a clock in the lounge and to reduce the strength of the door returns.
Reviewed by GaryJun 2022
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"We had a great stay, the apartment was very clean, warm, equipped for self catering."
The location was brilliant, a few minutes walk to the centre of Tenby, ideal for restaurants, beaches, pubs and shops. We will recommend the apartment to family/friends if thinking of staying in Tenby and we will return. Thank you Emily and Gareth
Reviewed by CarolFeb 2022
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"Lovely apartment in a great location, well equipped with everything you need."
Reviewed by SandraNov 2021
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"Spotlessly clean, well equipped, comfortable and in a very convenient location."
Looking forward to returning soon!
Reviewed by RichardOct 2021
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"Excellent standard of accommodation, but very expensive taking into it was off season and not school holidays."
Reviewed by StevenOct 2021
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"Lovely apartment in a great location."
Loads to do in and around Tenby
Reviewed by JuliaAug 2021
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"The Hideaway in Tenby was really comfortable, clean and cosy, the hosts have made a lovely peaceful home-from-home."
We will certainly want to book again.
Reviewed by MelanieJul 2021
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"We’ve had a lovely stay here."
Very comfortable, spotless apartment, modern with every convenience. Good location for short walk into centre of Tenby and beaches. Lots of interesting places to visit nearby and further afield and we really loved the countryside.
Reviewed by PamelaJun 2021
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"Very prompt response to a maintenance issue."
Excellent location for a UK staycation. Very close to town centre but without the noise. We were blessed with great weather too. Will definitely be returning.
Reviewed by LindsayMay 2021
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"South Beach at The Hideaway is a lovely apartment."
It would suit a family of four but was also great for my friend and I with 2 bedrooms and en suite allowing for privacy. It is well equipped with everything you need for a self catering holiday and a huge bonus is an allocated parking space right outside your door. Location is great just a short walk from shops, restaurants and beaches. Tenby is a beautiful little town with stunning beaches and a boat trip to Caldy Island is a must. We thoroughly enjoyed our holiday and look forward to returning. Highly recommended.
Reviewed by SheilaMay 2021
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"The apartment has an excellent location right in the centre of Tenby."
The apartment was clean and ready for our visit as anticipated. In terms of facilities, there were a couple of issues which if available would have been useful. The main bathroom had no bathroom cabinet which would have been useful for putting things in. The second bedroom which consisted of bunk beds had virtually no wardrobe space. In the kitchen area, there was no cupboard space to store good, which given the self catering nature of the apartment seemed odd. In summary the apartment is fine for two or a family with small children, and offers excellent access to Tenby.
Reviewed by StephenApr 2021
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"Lovely property, extremely clean."
.. Couldn't fault it. The bed was very comfortable, kitchen well equipped. Perhaps would have preferred the kitchen to have had some chairs at the breakfast bar instead of stools. That was only a minor detail and it was because as you get older you need something a bit more comfortable.!!
The location was fantastic an easy short walk into the centre. Tenby is a lovely town too, so thank you to the owners for making our holiday so pleasurable.
Reviewed by MarionSep 2020
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"Very comfortable apartment."
Well provided - 2 shower rooms/toilets, washing machine, dishwasher plus the usual cooker/microwave and utensils. All sheets and towels provided (not beach towels). Great location close to the town centre (short walk) but very quiet. Parking space immediately outside. ground floor accommodation.
Reviewed by TerrySep 2020
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"We have been going to Tenby for a few years now and never new the hideaway was there, we was so amazed by the hideaway, the holiday home was so homely and comfortable, it had everything you could think of or needed."
it was only 5 minute walk to town (not even that). The home was well heated when we entered. We did not want to leave. We will definitely be coming back.
Reviewed by LoisMar 2020
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"The property was clean tidy all facilities on site there was also tea coffee ..."
The property was clean tidy all facilities on site there was also tea coffee sugar bread milk butter and jam awaiting our arrival and plenty of information in the welcome pack
Reviewed by EvanNov 2019
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"Dealing with Sykes was easy and we had no problems at all"
Reviewed by TonyAug 2019
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"Great location close to shops and beach."
Nice to be able to simply stroll into Tenby without the hassle of having to find a parking spot. Accommodation was very clean and comfortable with everything you needed. The welcome pack was a lovely touch, enabling us to all have a cup of tea after a long journey. Our children have already asked if they could come again.
Reviewed by PeterAug 2019
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"Wonderful holiday home for our family of four."
Lovely facilities and perfect location for exploring Tenby. Would love to visit again x
Reviewed by AlisonJul 2019
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"The convenience and close proximity to town and the beach made this an ideal choice for us to stay it also feels very secure tuck away from the main road with ample parking ."
I LOVE visiting Tenby .Emily was very helpful over the phone when I rang for the keys.I arrived by train with just a short walk from the station.
I would recommend the hideaway for a most enjoyable stay .
Thank you
Julie x
Reviewed by JulieMay 2019
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"Lovely apartment in excellent location, very warm and cosy."
Only drawback was lack of storage space - no where to put toiletries in bathroom, no spare cupboard space in kitchen
Reviewed by SandraApr 2019
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"Tenby is a beautiful place with lots to do for families and the South beach hideaway was in the perfect location for every thing we wanted."
We will definitely be going back there again.
Reviewed by KatieApr 2019
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"Fantastic holiday home everything you could ask for first class"
Reviewed by RogerMar 2019
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"We had a super time at 'The Hideaway' , very comfortable , modern and cosy."
Tenby is just wonderful - and it is more wonderful when you have your own private parking space and are just a stroll away from town.
Reviewed by ColinMar 2019
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"Accomodation just minutes walk from town centre situated off road and extremely quiet."
Off road parking space provided. Tenby is a great place for exploring the wider area - Walk from Saundersfoot to Wiseman Bridge is very nice and easily walked.
Reviewed by JohnOct 2018
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"Great experience from start to finish."
The booking process was easy, the cottage was exactly as advertised and in such a great location. The information supplied by Sykes & the owners was helpful including the money off offers which we took advantage of! Thank you for such a great holiday and experience.
Reviewed by KirstyOct 2018
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"Great location,very well equipped, definitely worth another visit, only one minor criticism, a lack of outside space just sit out on a nice evening."
But this would definitely not stop me returning , and would probably stay a bit longer next time
Reviewed by ColinAug 2018
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"Our acomodation was ideal and suited our needs."
In which we found great as one of our party had difficulty in walking far. The appartment was comfortable and the welcome pack was appreciated. Yes we would certainly consider using Sykes cottages again
Reviewed by AndreJun 2018
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"Met one of owners very friendly and helpful, very handy for towncentre"
Reviewed by RJun 2018
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"The Hideaway is definitely a 'hidden gem'."
A clean and comfortable apartment which is so quiet and peaceful yet within walking distance of the beach,harbour and shops,cafes and bars.
Would recommend it and certainly return!
Reviewed by JanetApr 2018
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"Amazing location, excellent facilities, super clean."
.. we will definitely be returning!
Reviewed by AwaisMar 2018