1 Grange Cottages, Westleton

12 Customer Reviews

• "Believe me I don't like to complain but."

  The cleaners need to do a lot better than they are doing. The outside area needs to be better looked after. We had a washing machine but no washing line. The dishwasher is not fit for purpose dishes come out worse than when they went in. The shower needs to be replaced dirty and not fit for purpose. And generally the kitchen needs to be better supplied all what is there is bits and bobs. Also a ant and ladybug presence. But on a lighter not the beds were perfec and the bath a joy with plenty of hot water. Location was fabulous so peace and quiet. Thanks

  Thank you for taking the time to share your feedback. We're really pleased to hear you enjoyed the beds, the bath, and the peaceful location. I just wanted to let you know that the washing line was available but had been tucked away after the previous guests. The shower has now been replaced, and the homeowner is also looking into the dishwasher, as we agree it should be working properly. We take cleanliness very seriously, and I have shared your comments with our cleaning team to ensure standards are improved. The outside area will also be better maintained moving forward. We appreciate your point about the kitchen supplies and are working to provide a better-stocked and more consistent setup. We are also addressing the issue with ants and ladybugs. I'm very sorry these issues affected your stay — your feedback is truly valuable and will help us to make improvements. We hope to have the chance to welcome you back in the future to see the difference. Property Owner

  Reviewed by Joyce3.8★Mar 2025

• "I booked this cottage for myself and 2 friends."

  It was important to have a ground floor bedroom and bathroom for myself as I have limited mobility and visual impairment at 83yrs. The twin bedroom I had was not comfortable at all. It was cold, and the listing did not make it clear that there was nowhere to hang clothes. The only space for this was an alcove covered with a curtain, but the only way to access this was to climb over the bed, which I was unable to do! Behind the curtain there was a rail, however, there were no coat hangers. I find this very annoying and puzzling as to why they wouldn't be included. In this day and age of airbnb etc, these should be the minimum standard. There should have 'been some hooks or something in the room to hang things on, so as not to have to climb over the bed. This should be made clear in the listing. If 2 people were sharing the room, there would be nowhere to put a case or clothes. There did not appear to be any blankets in case of cold nights. The stairs were narrow and very dangerous due to there being no handrail. Anyone with mobility issues would not be safe climbing these stairs. This should be made clear in the details. We had to mop the kitchen floor when we arrived as it was very sticky. We have noticed that other reviewers have mentioned cutlery and crockery not being clean. The house is dressed with the bare minimum of comfort and expense. This could be much nicer with a tiny little bit of effort and would not cost much either. It is clear the owners are working for profit only and not in the interests of their clients. The lounge area could be made more cosy by the addition of a warm mat, it did not feel like a space to relax in when the weather was bad. My friends are younger than me and more physically able, however, they also found the property lacking in comfort.

  Thank you for your feedback. I am sorry to hear that the property wasn't quiet right for you. The Cottage is a quintessential country cottage, with original staircase and room sizes. We do try to make this as clear as possible, with both pictures, description and floor plan. The beds and mattresses are brand new but we do thank you for your suggestion of more throws, which the owner is going to add. Thank you for passing on about the floors, we will pass this on. The cottage is decorated to not draw away from the character of the house. This is to maximise the feel and look of the period house. There is a warm rug in front of the fire once the fire is lit it make the cottage feel cosey and keeps to the authentic of the house. We hope to invite you back to the Best of Suffolk and Sykes Cottages soon. Property Owner

  Reviewed by Janet Ann1.6★Sep 2024

• "The cottage is in a nice quiet position."

  ..the village of Westleton is lovely. The cleaning of the cottage could be better...I had to clean on arrival and dishwash the crockery and cuttlery. I left the property cleaner than when I arrived. A new loo seat would be a good idea. I loved the new hob and oven. Welcome wine and biscuits a nice addition. Overall we really loved the cottage and really pleased we chose 1 Grange Cottages.

  Reviewed by Clare4.1★Sep 2024

• "We had a great holiday at the house."

  Some of the facilities in the kitchen are a bit basic and due to the age of the house noise travels easily - but it is in a great location and we had really good time during our two weeks.

  Reviewed by Arthur4.4★Jul 2024

• "The level of cleanliness was not as expected (we have stopped in the neighbouring property on two previous ocassions)."

  When we arrived there was no hot water. This was dealt with promptly but it made me question how the property had been cleaned within knowing there was no hot water. I later found a comment in the visitors book from early June and they also had no hot water. Crockery was not clean (mugs tea stained, glasses cloudy) cutlery was not clean and some kitchen utensils were rusty. There was also cobwebs all over the property indicating a full clean had not been completed. The information in the folder provided was out of date or just incorrect (eg it stated that rubbish would be collected from the end of the drive on a Monday. I eventually figured out rubbish was collected in the village on a Thursday and we had to take the bins to the end of the lane. I never did work out when the recycling was collected. Also in the folder it stated there was a glass collection point at the village hall which is no longer there). I would like to comment that the builders next door caused us no problems at all. They were extremely quiet and very respectful. The property has a great location but appears tired and let down by the poor cleaning.

  Thank you or passing on your comments. The hot water was working prior to your arrival and as soon as we were made aware of an issue during your stay this was rectified once a plumber attended. We are sorry to hear you are disappointed at the standard of cleanliness which we will pass onto the housekeeper in order to rectify going forwards. The welcome file has been updated and it is so appreciated that you raised this. We are glad that you enjoyed the location, we are rather fond of it ourselves. Property Owner

  Reviewed by Cliff2.8★Jun 2024

• "It was our second visit to the cottage this year."

  I did notice some areas were looking a bit shabby and appliances were not working well- dishwasher/microwave. A good deep clean wouldn’t go a miss, probably been a busy Summer. Had a wonderful week away though.

  Reviewed by John4.4★Sep 2023

• "Spent a lovely relaxing week enjoying the countryside and the peaceful cottage ☺️"

  Reviewed by Andrea3.8★Jul 2023

• "The kitchen crockery had been through the dishwasher but there was residue in some of the mugs requiring washing."

  shelves above cooker were dirty and not cleaned before we arrived. No blind in the kitchen window which made it hot when sun shone later in the day, also unable to open the kitchen windows as locks worn and key would not work. Cooker was dirty and apart from heating something up we did not use it. Kitchen could do with a good clean on sufaces. The pillows when we stripped the beds on leaving were very stained and not aceptable. Cottage was in a good position with a secure garden for our dog and good walks from the door. We felt that a good clean would make all the difference.

  Thank you for your feedback. We are delighted to see that you overall enjoyed your stay and will look into the points you have rasied and get any issues rectified where necessary. We hope to welcome you back to 1 Grange Cottages again soon. Property Owner

  Reviewed by Tim2.8★Jun 2023

• "I absolutely loved this place."

  I am booking for later in the year.

  Reviewed by John5.0★May 2023

• "As you know there were a few scratch points - Underfloor heating not working properly."

  The floors do not warm up (particularly the sitting room). This is vital in winter Cleanliness - bathroom in particular not cleaned very well. Loo brush really unpleasant. Duvets - only summer weight duvets in the twin bedroom. Kids were cold Heater - in the small upstairs bedroom is far too close to the wall to be able to see the temperature adjust. Needed opening with a screwdriver Otherwise the cottage is in a good location and has some nice features, but must be set up for winter use

  Reviewed by Sam1.9★Dec 2022

• "Great cosy cottage, perfect location close to good pubs and beautiful ..."

  Great cosy cottage, perfect location close to good pubs and beautiful walks Friendly helpful village Will look to book again next year

  Reviewed by Jo5.0★Oct 2022

• "Everything was perfect except the kitchen equipment, from suacpans, fry pan and utencils, this needs replacing."

  Reviewed by Nanette4.4★Aug 2022

• There are no reviews featuring this term Show all reviews