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"The property was lovely, very well stocked with all the equipment you’d need for your stay."
The site itself was beautifully maintained and the staff in reception were incredibly friendly. The position of the accommodation on the lake was perfect. There were a few things which let the holiday down. The bed in the main bedroom was incredibly creaky and the mattress was very thin, making sleep uncomfortable. There was a strong smell in the hallway of mould and the hot tub was left with the tap running by the hot tub guys while we were out meaning it overflowed and was too deep for our children to use. It was still a lovely place to stay and I would recommend the property.
Dear Sam,
Thank you so much for taking the time to review your holiday with us. We are sorry to hear you experienced some issues during your stay, but glad to hear you found the site well maintained and the staff welcoming. We have passed on your feedback and hope to welcome you back soon.
Kind regards, Gemma - Guest Services, Charteroak.
Property Owner
Reviewed by Sam4.4★Apr 2025
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"We loved being by the water & the views and surroundings were lovely."
Our dog had a great time too which is important to us as she is a rescue and always comes on holidays.
I would have appreciated hooks on the doors for towels and unfortunately the mattress on my side had sharp bits protruding through which was uncomfortable.
Also with the hot tub outside the main bedroom, it was very noisy and repeatedly woke us up.
However we love Stonerush Lakes and will return but will book a different lodge.
Thank you.
Thank you so much for leaving us your thoughts after your stay at 10 Water's Edge, Georgina, we really do appreciate your time. I am delighted that you enjoyed your stay and loved the position of your lodge and the beautiful grounds here. Thank you so much for your suggestion of door hooks and also for letting us know about the mattress, this has now been replaced. We look forward to being able to welcome you back very soon!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Georgina4.4★Feb 2025
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"This is our 2nd stay and highly recommend!"
We have also dined at the restaurant on several occasions and would also highly recommend! Will definitely be back
Thank you so much for leaving us your thoughts Karen, I am delighted to hear that you enjoyed your second visit to Stonerush Lakes and hope you will be back for a third stay before you know it!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Karen5.0★Feb 2025
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"Perfect!!!"
Idyllic setting and beautiful cabin. I stay here again and again. The cabin is fully equipped and so very clean. What more could you ask for!! I never want to come home. Thank you Stonerush for making our stay the best it can be.
Dear Cheryl,
Thank you for that wonderful feedback! We are so happy you choose to return and stay so regularly and we look forward to welcoming you back very soon.
Kind regards, Gemma - Charteroak Guest Services.
Property Owner
Reviewed by Cheryl5.0★Nov 2024
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"We had a lovely stay at ‘The Retreat’."
Everything was immaculate on our arrival. You couldn’t get a more peaceful setting. The first morning in the hot tub a Kingfisher flew past. Wow! And we received frequent visits from a Grey Heron too. The lodge itself was beautifully equipped and the decor was restful. We had everything we needed. Money well spent on a few days away from the real world.
Dear Helen, we are so thrilled you loved your stay here and that you got see see our resident heron and elusive Kingfisher!
We hope you will be back to visit us very soon.
Kind regards, Gemma - Guest Services, Charter Oak
Property Owner
Reviewed by Helen4.7★Oct 2024
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"Excellent and very quiet and peaceful love it"
It was such a pleasure to meet you both and to hear how much you loved your stay at 10 Water's Edge! I look forward to seeing you again next year!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Philip5.0★Sep 2024
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"This is the second property we’ve stayed in sited on a CharterOak property."
Both have been excellent..the lodges-outstanding..the sites - immaculate ..the staff - helpful and polite ..I totally recommend them
Wow! What an amazing review Susan, thank you so much for taking the time to leave us your thoughts. I am delighted that you had a lovely holiday at 10 Water's Edge and hope you will be back to see us again before you know it!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Susan5.0★Aug 2024
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"A wonderful place to stay and relax ,
Close to a lovely lake full of ducks ."
I will definitely come again . Just a few problems with the lodge the main door was hard to close, and behind the bedroom television was a lot of dust and spiders but I suppose that’s to be expected by a cabin by a lake … overall a great place to be … thanks
Thank you Gregg for your feedback, I am so pleased to hear you had such a lovely time staying with us. The position of Waters Edge 10 is truly fantastic and it is amazing to hear you were able to see our wildlife! We really do hope to be able to welcome you back to stay with us again in the future. Best wishes, Martha - Guest Services
Property Owner
Reviewed by Gregg4.1★Aug 2024
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