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Verified booking
"The lodge was beautiful, it was clean and well equipped."
It was so lovely and quiet and the hot tub was amazing. We didn't want to leave!
Thank you Michelle! That is music to our ears - we very much hope to welcome you back to Stonerush in the future for more rest and relaxation -
Kind regards, Gemma - Charteroak Guest Services
Property Owner
Reviewed by Michelle5.0★Jul 2025
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Verified booking
"It was a disappointment for my Wife and I as no one came to ask us if all was well at any time during our stay."
These cabins are no where near luxury (No windows to open at night, Roof light had no covering at night. No hot water in the bathroom which you told us would be fixed and it never was, The decking area was dated, the Furniture was filthy and the paint was flaking. .) All in all not what we expected for the price we paid. You managed to make our anniversary and my birthday a complete let down. We will never book with you again
Hi Keith,
Thank you for taking the time to leave feedback. We did speak to you on our mid stay call and also we met your daughter Victoria who was staying with you, several times here in reception - as well as your lovely wife and granddaughter and lovely dog.
It was unfortunate that we weren't able to fix the shower in the main bathroom during your stay, the plumber had to wait for a part to arrive and we are truly sorry it wasn't functioning as it should have been in the time of your holiday.
I know our general manager Ella spoke at length to your daughter and we provided fans for the lodge and a round of drinks at the bar.
We are sorry you felt disappointed. We still hope you made the most of your celebrations
Kind regards, Gemma - Charteroak Guest Services.
Property Owner
Reviewed by Keith1.9★Jun 2025
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Verified booking
"Amazing property."
The only thing that let it down was the mattress. It’s so uncomfortable, you can literally feel the springs. We couldn’t sleep, it was that uncomfortable. I’ve seen a really large amount of reviews about a lot of the lodges at Stonerush Lakes of people all saying the mattresses are awful, so it’s a real shame that they don’t change them and invest in good quality mattresses.
Hi Jenny,
Thank you so much for taking the time to leave a review. We are so pleased to read you loved the lodge.
What a shame about the mattress experience for you - I am sorry you had trouble sleeping. We have passed this on to the owner of the lodge.
We do hope to welcome you back in the future -
Kind regards, Gemma - Charteroak Guest Services.
Property Owner
Reviewed by Jenny4.7★Jun 2025
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Verified booking
"Lovely cabin with a hot tub in a rural setting."
Had everything we could have asked for in equipment.
A restaurant and bar on site as well.
Can't fault anything about the property.
Thank you so much! We are thrilled to hear that you had a wonderful stay - we hope you choose to come and stay again in the future.
Kind regards, Gemma - Charteroak Guest Services.
Property Owner
Reviewed by C5.0★Jun 2025
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Verified booking
"One of the best places we have stayed in."
Dear Marc, wow what a wonderful review! Thank you so much for your kind feedback. We hope to welcome you back again very soon.
Kind regards, Gemma - Guest Services, Charteroak.
Property Owner
Reviewed by Marc Anthony5.0★Apr 2025
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Verified booking
"We had a wonderful time with the whole family."
Beautiful views from the terrace. A great base for trips to various places. I would only improve the floor near the hot tab.
Dear Katarzyna, thank you so much for taking the time to leave a review. We have passed on your feedback to the team.
We are thrilled you had a wonderful time and we hope to welcome you back soon.
Kind regards, Gemma - Charteroak Guest Services.
Property Owner
Reviewed by Katarzyna4.4★Apr 2025
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Verified booking
"The property was generally very nice, we only wish the bed was a little softer (but that said we’re used to a much softer bed at home) and the hot tub felt quite exposed towards the rear, where some additional privacy glass or a fence as seen on some other properties would have been welcomed."
Overall it was a very nice place to stay.
Dear Greg - thank you for taking the time to write a review. We have passed on your feedback.
We are thrilled you enjoyed your stay and we very much look forward to seeing you again soon.
Kind regards, Gemma - Charteroak Guest Services.
Property Owner
Reviewed by Greg4.7★Mar 2025
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Verified booking
"Nice property on a secluded holiday park."
There is an onsite bar and restaurant with a limited menu. The pizzas were very good. The property is a good size and well equipped. There is a nice hottub which is well maintained and keeps a good temperature. The road from the B3359 is very narrow with passing places although it is mot too busy. A good location to visit Looe and surrounding areas of Cornwall.
Thank you so much for the feedback Colin, there is now a brand new menu at our restaurant and we would love to welcome you back.
We are so pleased to hear you loved the hot tub.
We do love our location here at Stonerush Lakes and it's proximity to reaching so many Cornish gems.
We hope to see you again in the future.
Kind regards, Gemma - Charteroak Guest Services.
Property Owner
Reviewed by Colin5.0★Mar 2025
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Verified booking
"Beautiful cabin finished to a high standard, hot tub was fantastic and a great way to relax after long walks along the coast path."
Location was great being very close to the amazing Cornish coastline and coastal path, Fowey & Looe are only about 15 mins drive. As this is a new let feel I could give some helpful feedback. There were no logs left and no option to purchase a log pack for arrival. Ether a few to start or offer a purchase pack for arrival as we came on a Sunday and nothing was open.
Self catering should be that, but I’d expect in a good self catering (and we have stayed in many) a spare toilet roll, and some basic cleaning supplies, multi surface cleaner etc… certainly don’t want to buy that stuff on holiday, but difficult to keep place clean without any products. Finally the master bedroom skylight needs a shade. This was a absolute nightmare to sleep with and it’s February, come summer, I’d be really annoyed, had to improvise with black bag and blue tac!! Only minor points which can be improved upon and a fantastic place to stay.
Thank you so much for leaving us your thoughts after your stay at 3 Hedgerows Andrew and also for your suggestions, I have passed your comments on to the relevant staff member. I am really happy to hear that you loved the lodge and had a wonderful time exploring the local countryside. I am so sorry that there were no cleaning products in the lodge for your use, this is because of health & safety issues regarding allergies. Hopefully you will be back to see us again very soon!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Andrew5.0★Feb 2025
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