“To whom it may concern,
I am writing in response to our complain about the house we are staying in with you, sea esta.”
As you are aware we made contact with you regarding our issues we had in the property on the first night of us staying there. The noise was unacceptable from next door until 3am that morning. On top of that the house has a serious and I mean serious mould and damp issue. It’s everywhere in all bathrooms and bedrooms and I have attached the photos to prove this.
The way dream cottages dealt with this issue on the Saturday we are sickened. They made the owner deal with this between us and he was so rude and nasty and abusive and this is not something you expect when you have just paid out £1400 on staying there the week. He basically told us to get out of his house and due to the loss of grandad this is why we are complaining .
He called us liars and told us to get out so we packed everything up and left and we’re left in Weymouth stranded with 3 kids one being autistic and one being 4 months old it’s disgraceful and we were hoping that dream cottages would be able to sort out somewhere else for us to stay but they done nothing at all after all the 30 years we have been using you we book 2-3 holidays with you per year and that is just under this name my mum uses you too as does my auntie and my Nan and you are going to lose us as customers if something is not done about this disgusting house.
The sofa bed in my bedroom which I shared with me 4 year old son was covered in mould please see the photos .. since staying there I have developed a terrible cough and I have been so ill. As has my son both of us so chesty and now I know the reason after seeing this under the sofa bed.
You can just smell the damp and mould
In tne air constantly in every room. And the owner thinks it’s acceptable to say he will send someone over to wipe off any mould on the walls like that is a satisfactory resolution. Well it isn’t it just masks the problem.
That house is uninhabitable and the fact no one has from dream cottages has even seen the property is not on because you would then see why we are so angry and disappointed with you…
Half of the family went home on the Saturday when you told us you couldn’t do anything to help. We were here to sprinkle my grandads ashes as a family and now that has also been ruined.
The only reason we stayed as a 4 was due to my autistic son because when I told him we had to go home it caused the worst meltdown I’ve ever seen as I’ve been telling him for a year now about this holiday and we were 5 hours away from home. Otherwise I would have gone home on the Saturday as well.
Something needs to be done about this because it’s not acceptable and I will take it further with all the evidence I have. I’m sure people would not be happy to see the type of properties dream cottages feel are liveable when they are ridden with mould and damp.