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How we’re responding to Covid-19

Find out about the changes we’ve made to support our customers, owners, colleagues and the NHS.

Preparing for your holiday

Preparing for your holiday

We know that your holiday is a precious time and that’s why we want to make it as hassle-free and as safe as possible. We’ve created a list of things to consider before you arrive, whilst you are there, and before you come home.

View our latest advice
cleaning guidelines

We’ve updated our cleaning guidelines

In light of the recent COVID-19 pandemic, we are providing property owners and suppliers with guidance for cleaning, disinfecting and sanitisation of properties during guest change overs.

View cleaning guidelines (PDF)

Frequently asked questions

If you have booked a holiday and would like more information or have any questions, please check this page. We are updating it regularly.

View our FAQs
booking policy

Responsible booking policy

With the safety of our customers and owners in mind, we are only accepting new bookings in line with the latest travel guidance, respecting local lockdowns when they occur.

View our latest Covid-19 update
NHS key workers

We’ve offered our properties to NHS key workers

We are proud to be working with thousands of our property owners to support the NHS in the fight against Coronavirus, by providing their staff with free accommodation during the pandemic.

Read our blog post for more info
bookings to new dates

We’ve helped move over 50,000 bookings to new dates

We are grateful to all our customers who have supported us and our property owners during this time by agreeing to move their booking to a future date. We’re waiving all our usual amendment fees to make sure no one loses their holiday.

Read more on our FAQ page