Coronavirus (Covid-19)

Last updated: 20 November 2020 18:51

If you are travelling over the Christmas and New Year period

If over the Christmas/New Year period, legislation related to COVID-19 prevents you using your booking, then your contract for that holiday booking with the owner of the holiday property would be impossible to perform (this is known as “a frustrated contract”). This means you will have the option to change the date of your booking or to receive a refund from the owner. If this happens, please do not worry, we will be in touch with affected customers to facilitate this.

Last updated: 13th November 2020


If you are travelling to or from England

If your booking is affected by the English national lockdown and is due to start on or after Thursday 5th November 2020

From Thursday 5th November 2020, England entered a national lockdown until Wednesday 2nd December 2020. 

If you are due to travel to a property in England or live in England and are due to travel to a property outside of England during this period, you may not be able to travel (subject to any legislated exceptions). 

If you require your booking to go ahead and are able to legally travel due to a legislated exception, please call our contact centre, or email us at customerrelations@sykescottages.co.uk using the subject heading ‘Finance-Keep my holiday’ as soon as possible to confirm this. Please include your booking reference in your email. 

If you are unable to go ahead with your booking you may either rearrange your booking to new dates in 2020 or 2021, with no amendment fee; or receive a full cash refund* if preferred. 

Please log into your online account and select ‘cancel bookings’ to make your choice. This is a simple and quick process.  

We would ask that where possible you please make your choice prior to your booking start date and by 2nd December 2020 at the latest. 

All refunds will need to be requested through your online account. We therefore ask that you please refrain from calling us, as our contact centre is currently extremely busy. 

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.

If your booking is due to start after Wednesday 2nd December 2020, and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with government guidance.  

If your booking is for a property in England and is affected by the ‘Rule of Six’ in England

If your booking is for a property in England and is due to start between 3rd December 2020 and 23rd December 2020 and your party are unable to travel due to the ‘Rule of Six’ legislation, you may either rearrange to new dates in 2020 or 2021, with no amendment fee; or receive a full cash refund* if preferred.  

We have emailed all customers who we believe may be affected by this and are due to travel during this period. Please follow the instructions contained in this email and log into your online account to make your choice.

This policy currently applies to bookings with a party size of seven or more guests. It is your responsibility to understand whether your booking is affected and whether or not you are able to travel. The latest government information can be found here: England.

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 11th November 2020


If you are travelling to or from Wales

If you live in Wales and your booking is for a property outside Wales, or you live outside Wales and your booking is for a property in Wales

If you live in Wales and are due to travel to a property outside Wales, or you live outside Wales and are due to travel to a property in Wales, you may not be able to travel. 

If your booking has a start date between 20th November 2020 and 4th December 2020 you may either rearrange your booking to new dates in 2020 or 2021, with no amendment fee; or receive a full cash refund* if preferred.

Please log into your online account and select ‘cancel bookings’ to make your choice. 

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.

If your booking is due to start after 4th December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Welsh Government guidance. 

If you live in Wales and your booking is for a property in Wales

If you live in Wales and your booking is for a property in Wales which is due to start between 20th November 2020 and 4th December 2020, please contact us to discuss the options available to you. 

Impacted customers, whose bookings are unable to go ahead due to the Welsh Government’s measures in respect of party mix (one household only in holiday accommodation), will be able to request a change to their holiday dates, with no amendment fee; or to receive a full cash refund*

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.

If your booking is due to start after 4th December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Welsh Government Guidance.

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 20th November 2020


If you are travelling to or from Scotland

If you live in an area of Scotland categorised by the Scottish Government as ‘Protection Level 4’ or are due to stay at a property in Scotland located in an area categorised as ‘Protection Level 4’

If you live in an area categorised as ‘Protection Level 4’, or are due to stay at a property in an area categorised as ‘Protection Level 4’, you may not be able to travel. You can check the coronavirus restrictions in your area here.

If your booking has a start date between 20th November 2020 and 11th December 2020 you may either rearrange your booking to new dates in 2020 or 2021, with no amendment fee; or receive a full cash refund* if preferred.

Please log into your online account and select ‘cancel bookings’ to make your choice. 

We are working through refunds as quickly as possible.

If your booking is due to start after 11th December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Scottish Government guidance. 

If you live in an area of Scotland categorised by the Scottish Government as ‘Protection Level 3’ or are due to stay at a property in Scotland located in an area categorised as ‘Protection Level 3’

If you live in an area categorised as ‘Protection Level 3’, or are due to stay at a property in an area categorised as ‘Protection Level 3’, you may not be able to travel. You can check the coronavirus restrictions in your area here.

If your booking has a start date between 2nd November 2020 and 2nd December 2020 you may either rearrange your booking to new dates in 2020 or 2021, with no amendment fee; or receive a full cash refund* if preferred.

Please log into your online account and select ‘cancel bookings’ to make your choice. 

We are working through refunds as quickly as possible.

If your booking is due to start after 2nd December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Scottish Government guidance. 

If you live in an area of Scotland categorised by the Scottish Government as ‘Protection Level 1’ or ‘Protection Level 2’, or are due to stay at a property in Scotland located in an area categorised as ‘Protection Level 1’ or ‘Protection Level 2’

If your booking is due to start between 2nd November 2020 and 2nd December 2020 and you live in an area categorised as ‘Protection Level 1’ or ‘Protection Level 2’, or are due to stay at a property in an area categorised as ‘Protection Level 1’ or ‘Protection Level 2’, please contact us to discuss the options available to you. Impacted customers, whose bookings are unable to go ahead due to the Scottish Government’s measures for ‘Protection Level 1’ or ‘Protection Level 2’ in respect of the party mix (no in-home socialising), will be able to request a change to their holiday dates, with no amendment fee; or to receive a full cash refund*

We are experiencing high volumes of contacts, we thank you for your patience. 

If your booking is due to start after 2nd December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Scottish Government Guidance. 

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 18th November 2020


If you are travelling to or from Northern Ireland

If your booking is affected by the Northern Ireland national lockdown

If you live in Northern Ireland and are due to travel to a property outside Northern Ireland, or you live outside Northern Ireland and are due to travel to a property in Northern Ireland, you may not be able to travel (subject to legalised exceptions).

If your booking has a start date between 27th November 2020 and 11th December 2020 you may either rearrange your booking to new dates in 2020 or 2021, with no amendment fee; or receive a full cash refund* if preferred.

Please log into your online account and select ‘cancel bookings’ to make your choice. 

We are working through refunds as quickly as possible.

If your booking is due to start after 11th December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with government guidance. 

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 20th November 2020


If you are travelling to the Republic of Ireland

If your booking is affected by the Republic of Ireland National Lockdown 

If your booking is due to start between 19th November 2020 and 2nd December 2020 and you live in the Republic of Ireland or your booking is for a property in the Republic of Ireland, you may be affected by the National Lockdown in the Republic of Ireland.

If you are due to travel to a property in the Republic of Ireland or live in the Republic of Ireland, you will not be able to travel during this period. 

If you are unable to go ahead with your booking you may either rearrange your booking to new dates in 2020 or 2021, with no amendment fee; or receive a full cash refund* if preferred. 

If your booking is affected, we will be in touch with details of how to confirm your choice. We therefore ask that you please refrain from calling us, as our contact centre is currently extremely busy.

If your booking is due to start after 2nd December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with government guidance. 

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 19th November 2020