Myrtle House

2 Customer Reviews

• "I don't believe that Sykes Cottages scrutinised the listing that I stayed in."

  It gave it a 4* rating, perhaps it was 4/100? I payed nearly £3,000 for a 3 night stay, but had I known the condition of the property I wouldn't have paid £300. None of the toilet seats fitted the toilets, all were hanging off. The main bathroom and toilet had no lock on the door. The shower drain was blocked (as stated in a review from 2023 where the owner responded that this would be rectified) so shower time was limited because the tray would fill up rapidly, no plug on bathroom sink, a bannister spindle was missing on the first floor landing leaving a gap for a child or dog, the downstairs toilet was full of outdoor furniture cushions plus the hot tap in there didn't work and the cold tap turned in its fitting, no doorbell connected to the property to alert fellow guests to your presence - the ring doorbell is connected to the property manager, parking is tight and the road outside the property is littered with potholes, the suggested additional parking at the pub at the end of the road has a 3hr limit. The nearest 24hr carpark is Oxford Grove and costs £6 a day, it is a half mile walk up a continuous steep incline. In summary save your money and stay elsewhere. I wouldn't use Sykes Cottages again because I can't trust their listing to be an accurate reflection of the property advertised.

  Thank you for your feedback. I’m sorry to hear about the issues you encountered during your stay. I’d like to address your concerns directly. Firstly, I want to clarify that there is a car park next to the house, less than a 2-minute walk from the property, which provides additional parking options along the sea front what is 24 hours. Regarding the Ring doorbell, it is connected to the Alexa in the kitchen, which announces when someone rings the doorbell. For guest privacy, the Ring doorbell is not monitored during your stay, although I did respond when you first arrived and rang the doorbell. I regret to hear about the maintenance issues you experienced. The missing banister spindle will be looked into immediately. The shower drain was checked before your stay, but I will ensure it is thoroughly checked again. I wish you had contacted me during your stay so these issues could of been sorted immediately, my number is in the welcome message and welcome book. I and my team are on call 24/7. Thank you again for your review. Property Owner

  Reviewed by Henry1.6★Jul 2024

• "A couple of issues: 1) No Visitors Guide - nothing about working the heating, internet or emergency contacts 2) We worked out the heating once we found the hive/nest button under the bliler, but no timer/thermostat in the house 3) No access to internet until we finally found the router in the top play room with the boiler 4) The main walk in shower drain is blocked resulting in the tray almost overflowing - the kindly provided a plunger next to the shower, which resulted in black dirt and other "rubbish" coming back into the shower 5) The outer front door could not be securely locked and relied upon a Yale lock only but the door was very loose and poorly fitted 6) The inner front door dead lock would not lock from the outside, so this door could not be locked when going out - at least improving security a little."

  We appreciate your candid feedback and apologise for the challenges you faced during your stay. Please note that the property is now under new management, and we are actively addressing the issues you've highlighted. Our team is working diligently to improve the visitor experience, ensuring comprehensive guides and resolving maintenance concerns. Thank you for bringing these matters to our attention, and we hope you consider staying with us again for an improved experience. Property Owner

  Reviewed by Steve3.4★Sep 2023

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