Sustonica, the first global sustainability standard for holiday lets.
Our aim is to create lasting holiday memories and we intend to do so both responsibly and sustainably. To deliver on this we've set out a number of environmental and social pledges which help to focus our efforts; you can read more about them in our Impact Report.
This is why we've partnered with Sustonica, the first global certification for holiday lets, to support our owners to be more sustainable.
The Sustonica certification focuses on four key areas: energy conservation, water conservation, waste reduction and promoting inclusiveness. They are on a mission to become the most widely recognised sustainability standard for holiday rentals and a catalyst to reduce emissions of holiday lets and influence guests to reduce their own household consumption too.
Properties that display the Sustonica badge have successfully passed the criteria, which align with the UN Sustainable Development Goals and the Global Sustainable Tourism Council standards, and their owner has made a commitment to look after our planet as well as you.
We know that your holiday is a precious time and that’s why we want to make it as hassle-free and as safe as possible. We’ve created a list of things to consider before you arrive, whilst you are there, and before you come home.
View our latest adviceIn light of the recent COVID-19 pandemic, we are providing property owners and suppliers with guidance for cleaning, disinfecting and sanitisation of properties during guest change overs.
View cleaning guidelines (PDF)If you have booked a holiday and would like more information or have any questions, please check this page. We are updating it regularly.
View our FAQsWith the safety of our customers and owners in mind, we are only accepting new bookings in line with the latest travel guidance, respecting local lockdowns when they occur.
View our latest Covid-19 updateWe are proud to be working with thousands of our property owners to support the NHS in the fight against Coronavirus, by providing their staff with free accommodation during the pandemic.
Read our blog post for more infoWe are grateful to all our customers who have supported us and our property owners during this time by agreeing to move their booking to a future date. We’re waiving all our usual amendment fees to make sure no one loses their holiday.
Read more on our FAQ pageAre you on the phone to our call centre? Your Customer ID is: vs6cgk9b