View our latest coronavirus update to see how we’re responding to Covid-19.
We know that your holiday is precious time for you, your family and friends, and that’s why we want to make it as hassle free and safe as possible. We’ve created a list of things to consider before you arrive, whilst you are at the property and before you leave to come home.
Are you and the rest of your party fit to travel?
Please visit www.gov.uk/coronavirus to review the latest government information regarding Covid-19. If you or any of your party develop or have any symptoms of Covid-19 within 14 days of your holiday or receive a track and trace alert you must inform us straight away or at least 48 hours before you go. Please also inform us if this occurs within the last 48 hours before departing for your holiday. You will need to check your travel insurance regarding their cancellation guidelines.
Chances are your car has been sat on your driveway or limited to short journeys over the past few weeks. A full check of tyres, water, oil etc. would be advisable before setting off on any long journeys. If you don’t already have roadside assistance this is another worthwhile consideration.
There are a few items that in the past wouldn’t have made your holiday essentials list, but it would be wise for you to consider packing the following items alongside your sun cream and beach towels:
With the additional cleaning requirements that our owners are undertaking, your check-in and check-out times may have changed - please check your latest communications from us for the most up to date times.
If you, or any of your party become ill or display any symptoms of Covid-19 or receive a track and trace alert while you are at the property, you should call us straight away. This will allow us to liaise with the property owner or housekeeper.
The dishwasher Where practical and possible use the dishwasher on an appropriate temperature setting.
Cushions and soft furnishingsItems such as cushions and soft furnishings that would normally be available at the property may have been removed for your safety.
Waste and binsEnsure all rubbish and waste is disposed of properly in secured bags and left in the location advised by the owner.
Returning to the property after a day outWash your hands for 20 seconds – every time you come back to the property.
GuestsYou are not permitted to invite additional guests back to the property.
Please ensure that the property is left in the same condition that you found it.
Please remove all food from the cupboards and fridge before you leave.
Please ensure all dishes are washed and put away. If possible put the dishwasher (where appropriate) on the night before and empty.
On the day of departure, please take all linen from the beds, including sheets, pillowcases, duvet covers and mattress protectors. Please leave all linen and towels in the laundry bin or bag if provided or in a pile in the bathroom.
Return keys to the key safe or place specified by the owner.
We hope you enjoy your holiday. If you have any questions please do not hesitate to get in touch.
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