"Lovely stay, charming cottage, everyone loved it, thank you so much!"
Only constructive point is that a few said the sheets didn’t smell fresh/ clean.
"The property is lovely however needs a little tlc especially in bathrooms and general cleanliness."
"We had a lovely stay."
For the most part, the house is well equipped for a family staying for the week. Our children loved all the different staircases. They also loved the magical fairies in the garden - a very nice touch!
A bit nit picky, but with children in mind, it would be great to have a non-slip mat for the bath and as there is no shaving point, perhaps the provision of a two pin plug for those (like us) who need to charge electric toothbrushes.
Cottage was amazing, full of history and character. very pretty garden. We felt at home straight away - just wish I had booked 2 weeks!
"We had a fabulous week in the cottage."
A fascinating building full of history. Good location to explore the area and the cottage had everything you needed.
"The cottage was everything we wanted peaceful, relaxing and very well equipped."
We will definitely be back hopefully next year. Shirley, Mark, Claire,David and Rose.
"The cottage itself was lovely, however it wasn't clean, felt grubby and with 2 young children one of them crawling we couldn't let him crawl on the kitchen floor as it would stain his clothes."
Our socks were black after a short while of walking around in the cottage. It was spiderweb everywhere in the ceilings.
Thank you we genuinely appreciate your feedback.
We were shocked to hear that you felt the cottage was not clean, and immediately raised your issues with our cleaning company, who up to now had consistently achieved 100%. The kitchen floor is stone tiles and has been polished with a red tile polish which shouldn't stain, but I will look into this, the large Persian rug in the lounge dining area is absolutely brand new (2 weeks old). I would like to thank you for bringing this to our attention & to be given the opportunity to ensure it never happens again. We believe the absolute minimum you should expect is cleanliness and we are sorry that you felt this was not the case, rest assured we will strive to do better.
The cleaning company have a Covid risk assessment in place with stringent rules in place to ensure it is not only clean but sanitiser too to reassure all of our guests we are offering an immaculately clean and safe environment for all to enjoy, and I have his reassurance that they will put appropriate measures in place.
We were however really pleased that everything else in the cottage was good.
"The cottage was lovely, full of character and very comfortable."
It was very well equipped including a library of books. It provided an excellent base for the surrounding area which had something for everyone.
"A beautiful cottage, a great park 3 minutes away with 4x community tennis courts which was fantastic."
Fantastically equipped kitchen. We all had a wonderful time.
"Hearthstone is a beautiful, spacious and fascinating cottage in a great location for the South Devon coast and all it offers."
As a party of 8 adults and a baby, we had a plenty of space in both house and garden. An ideal house for a fantastic holiday.
"Dear Jo and Jim
We had a very enjoyable stay at your beautiful cottage!"
It is a little gem in a very beautiful corner of this world. The children were thrilled to hear about the historic details that you collected, it added special significance to the place. Also, thank you very much for so quickly sorting out the little problem with the locks and for the offer of an extra day.
"We loved our stay at Hearthstone East Cottage."
It had such a homely atmosphere and was perfect for our family holiday. It is such a characterful property with lots of history and felt like we were stepping back in time, but still had all the modern facilities and worked for 8 of us. The parking was excellent, particularly as we had travelled down in multiple cars, and it's in a great location with easy access to pretty much everywhere. The owner was so friendly and helpful when we called to get the key code, she was incredibly enthusiastic about the cottage and we can see why. We all loved it and we would love to stay here again.
"Fantastic accommodation - cosy country living."
Just as you would expect from a historic property but with mod cons thrown in! Thoroughly recommend this property!
"Love the cottage so much I’d like to up sticks and live there, and Joanna and Jim are lovely, helpful people."
The cottage isn’t far from the beach if you don’t mind some Devon hills, and I love the fact it’s dog friendly. The cottage has a very warm, positive vibe and in terms of ‘character’ you simply can’t do better. It’s the quintessential old-Woldy cottage.
"Very beautiful cottage, decorated with taste."
Like the Tardis, it's bigger in the inside than it looks on the outside :).
I would recommend this renting anytime
"Well positioned cottage 20 minute walk from the harbour."
Full of quirky features. Easily accommodated 6 of us and 2 dogs. Brixham itself is a good centre for sightseeing. Lots to do in close proximity.
"A lovely cottage with lots of character."
A comfortable and enjoyable stay with a great location for surrounding areas to visit.
Fantastic weather which made our week so much more enjoyable.
"The cottage was wonderful - on a road though which was not mentioned but very comfortable and homely :)"
"Hearthstone cottage is a very comfy quirky cottage."
Which is very well equipped. It has everything you can possibly need. It has a lovely garden for the dog and loads of seating for us to kick back and relax on. It’s in a great location for exploring the surrounding areas. As it’s central to all the main towns. The welcome pack left by the owners was very much appreciated
"The cottage generally was let down by its "scruffy" appearance, whereby upon arrival to the property our first-impressions were of almost abandonment from outside."
The wrought iron front gate was in a state of disrepair and little more than barely usable (not helpful with a family of 5 with a 2yr old toddler and a dog), the front garden was generally overgrown and unkempt which was very disappointing. The same comments can be made of the rear garden, this was woefully overgrown and the patio area at the top of the garden should be condemned due numerous paving slabs being loose and susceptible to trips and falls which could have considerable consequences! The lower part of the garden immediately as you exited the back door required over two hours worth of manual labour, sweeping and cleaning patio furniture to make it usable.......not exactly what you want to be doing on the first day of your holiday!
Inside the cottage was better and generally as expected and we felt comfortable spending our evenings either around the kitchen table or in the living room, the beds and bathroom linen were fresh and comfortable but the general level of cleanliness in the cottage could have been better, lots of cobwebs and dust on and around all the ornaments and nick-nacks and not enough cleaning equipment to deal with available or a "contact this number XXXXXX" to allow us to either resolve ourselves or get someone in.
There may also be some room for improvement on the description of the local amenities, in particular the the public house that was mentioned being just down the road. The Bell Inn is NOT for families neither should it be suggested as a place to go, it was probably one of the roughest, tattiest and worst public houses I have ever had the misfortune to patronise.
Firstly may I thank you for taking the time to give me feedback, as owners we genuinely take onboard what our guests impressions are and where appropriate improve our facilities to ensure comfort of future guests. Now if I can comment on the main points of your feedback. 1) "scruffy appearance, overgrown & unkempt gardens" - We were shocked by these comments however once we had spoken to our gardener we understood fully what had occurred.
Our gardener had broken his arm and had not been around to the cottage in a few weeks, so quite rightly it was overgrown, we sorted this out immediately and going forward put procedures in place for the new gardener to send us pictures of completed works.
We have also bought a stylish brand new 8 seat rattan table and chairs for the patio area.
2) Front gate not shutting - This has been repaired, so too has the side gate which was a bit stiff so a new handle has been put on it.
3)The 3 wobbly paving slabs in the garden have been re cemented in.
4) Our cottage is historic and so full of character, however we take on board the "nick nack" comment and removed many of the "dust collectors".
5) We also had too much crockery which may have looked a bit mis-matched so the excess has been removed so it looks less like a 2nd hand car boot sale stuff and more appealing.
The Bell pub, which does have very friendly publicans and locals, is undergoing renovation & is now tatty and scruffy this has been removed from recommended places.
6) One of the toilets is off of the kitchen however as a grade 2 listed 16th century property we have
to work with the rooms we have. The W/C door is on the left and one step down of the kitchen.
I'm sorry that you could not find my number from the welcome pack as we always advise our customers to contact us day or night if you have any questions or issues. As I would much rather arrange for housekeeping or gardener to come and sort out any issue immediately rather than be unhappy at the end of stay. I have now pasted my Phone number on the top of the welcome pack.
We do love the cottage and really want everyone else to enjoy it too.
"Owners were very friendly and helpful when I telephoned."
Its a great quirky house which is what we were looking for. Anyone used to en suites or two bathrooms beware ... one bathroom (although one bedroom had a shower and there was one in the utility room), but only toilets were in the bathroom and off the kitchen ... no one in my family wanted to use a toilet off the kitchen when kitchen was full of people eating, so breakfast time was a bit of a legs crossed waiting for the loo.
"Very cosy and interesting cottage."
The owner although in Brighton was attentive and responsive.
"This is a beautiful cottage."
Very comfortable and good location. We all had a brilliant time.
"Really lovely cottage within easy reach of the harbour and all other sites and facilities."
Cottage was excellent and just what we needed for a new year hideaway, thank you also to the owners who were easily accessible via mobile telephone and were extremely helpful and wanted to tell us lots about the area and the house.