Wansfell View

24 Customer Reviews

• "I found the kitchen very well stocked with utensils,plenty of crockery hot tub ..."

  I found the kitchen very well stocked with utensils,plenty of crockery hot tub fab and plenty of room in the lodge for us all this is our 2nd visit

  Reviewed by AvaNov 2023

• "Loved the lodge and its location."

  We weren’t left any towels so had to find some in a cupboard. Most radiators didn’t really get warm so the main bedroom was always freezing especially the en-suite. But apart from that it was fabulous and would def book again.

  Reviewed by CherylNov 2023

• "It was amazing."

  My family absolutely loved the place it was well equipped and the hot tub was just fab. Will definitely be booking again !!

  Reviewed by SahdyaOct 2023

• "We were welcomed at the front gate by very friendly and accommodating staff."

  The lodge was clean, and very spacious. Beds were super comfy. We loved the location of the property, plenty of walks to do with the family or dogs. Only a short drive to bowness or Windermere. The hot tub was always hot and class. We will definitely be making it an annual thing!

  Thankyou for your lovely feedback and we are glad that you enjoyed the lodge and the beautiful surroundings. Property Owner

  Reviewed by AlexAug 2023

• "The lodge itself is lovely and well decorated."

  It had all the essentials needed for a perfect stay; hot-tub, BBQ, 2x bathrooms, comfy beds, lovely views and were very accommodating for our 10 month old son by providing both a cot bed and a high chair. We cannot fault the interior and overall stay. However, there was a persistent smell coming from the main bathroom and even with the window left wide open we couldn't work out where it was coming from. We then discovered when heading out for a walk that when this toilet is flushed, the raw sewage from the toilet is leaking down the side of the lodge and is not being disposed of correctly as the pipe is clearly not sealed. Hence the foul smell. Of course we did not touch nor go near the raw sewage, however we were exposed to it. Sewage contains germs like bacteria and viruses as well as parasites and worms that can cause stomach and intestine or liver illness. None of us have been poorly (touch wood) but it came as a great shock and concern knowing that us and our son would have been walking past the leaked sewage with the bacteria remaining on our shoes/pram wheels. We were constantly worrying about washing hands relentlessly and making sure nothing dropped on the floor for the rest of our stay. I have taken a video of the leaking for reference and will be happy to send on if you can provide a number / email I can forward to. On the last night (Sunday evening) of our stay, whilst preparing our dinner, the whole electricity within the lodge went out. No lights, no power. This was around 6pm (on the bright side, handy that it was before the sun had fully gone down and everything was in complete darkness). We searched the lodge manual and both the booking confirmation for an emergency number and had no luck managing to find one. There was no-way of contacting the owners or Sykes Cottages quickly for assistance. My husband walked up to the Park's reception (nobody there because of the time on a Sunday evening) but managed to speak to the Night Manager and explained what had happened. He came down to the lodge and managed to trip the power back on via an external box round the side of the lodge. However, for us this was not clearly shown nor explained anywhere for us to sort ourselves. I would suggest either an emergency contact number or a 'what to do if' FAQ section is included to detail this for future renters. As mentioned the lodge is beautiful and a great location on site and we cannot fault the overall stay and interiors. But the raw sewage is a huge red flag and we are just thankful that none of us were unwell, hence the low cleanliness rating. Along with the electrics, very inconvenient, but we understand these things happen, but for there to be no emergency contact or information on how to rectify is a problem. I look forward to receiving a response to the above. Best wishes, Jessica

  Thank you for your feedback.  We were disappointed to learn about the issues with the toilet. We had no idea about the soil pipe and arranged to have the issue addressed as soon as possible. The reason for the issue: Apparently, when the lodge was first connected the Park’s team used cable ties to fasten the soil pipe to the underneath of the lodge. The soil pipe was blocked with excessive amounts of toilet roll, which had blocked and became heavy, this weight caused the cable ties to snap and the soil pipe became disconnected. Unfortunately, some of our guests do not respect our lodge and we have had some rather unpleasant issues to deal with. We own the lodge and the decking, we rent the pitch from the Park. Anything below the lodge belongs to the Park including the main gas and electricity supply. The installation was their responsibility. The Park have reconnected the soil pipe and sanitised the area. The electrics on a lodge have a lower amperage than a regular house and cannot cope if it has too many electrical items and appliances switched on at once. The mains switch will turn off, if the circuit becomes overloaded. We bought the lodge in August 2021 and changed the lights from halogen to LED and request that electric vehicles are not charged at the lodge, to prevent the electrics being overloaded. We are upto date with our electrical tests and pay the Park to carry out the annual PAT tests on all our appliances.  Another reason why the power may have tripped could be a plug brought in by guests, such as, phone chargers, play stations, hair straighteners, hair dryers and changing cables for computers. Loose wires in the plugs can cause the power to trip. As far as I am aware, this is the first time the electrics have tripped and because the night warden was able to switch them on without any issues, it is likely that the circuit had been overloaded. I am sorry to hear that there were no staff on site, unfortunately, this is the Park’s responsibility. They are meant to staff the Park 24/7. Please contact Parkdean regarding this matter. I contacted Sykes and they have nothing on the system regarding these issues. If you had contacted them, they would have contacted me and I would have been able to address any issues at the time. Thank you again for advising us about the issue and I am glad it did not affect your holiday too much. Property Owner

  Reviewed by JessicaAug 2023

• "We had a fantastic stay even though it rained all week."

  The lodge was very well equipped ( it even had an air fryer!) lots of space and lovely fully enclosed decking area ( could possibly do with a parasol for when it’s sunny or rains!). The only negative was that the covers on the settee kept falling down so we were constantly adjusting them every time we sat down ( maybe find a way of attaching them over the back ). The park itself was ideal for us as it was a very quiet and relaxing atmosphere. We would definitely book again

  Thankyou for your lovely feedback. We are glad you enjoyed your stay! Our aim is for our guests to experience the same standard that we would like for ourselves. We also like to travel lightly, therefore, the lodge is equipped with this in mind. The washing machine helps keep the amount of clothes to a minimum, the fridge freezer and empty cupboards reduces the need for food shopping. We like to give the car a bit of a rest and take advantage of the 8 of the 214 famous Fells and local pubs within walking distance of our lodge. Hopefully we will see you again in the future. Property Owner

  Reviewed by JenniferJul 2023

• "We had a great holiday & accommodation was also great especially the hot tub."

  Only negative would be that the instructions informed us to report to Reception but once they knew that we had booked through Sykes Cottages they didn't want to know us. We would also like to inform the owners is that wasps are building a nest in the roof of the lodge they didn't bother us but it might impact on other visitors & the lodge.

  Thankyou for your feedback, we really appreciate your information and are glad you enjoyed your stay. Firstly, I would like to apologise for your experience with reception. The previous security barrier had a key pad, however, the GM wanted key fobs only for the new one. We were advised that all guests should report to reception on arrival and they would open the barrier. Once at the lodge the you will find the barrier fob attached to the keys. Please feel free to contact Parkdean with this issue as we are frustrated by their attitude. Thankyou for the information regarding the wasps nest, we will address the matter. Property Owner

  Reviewed by JaniceJul 2023

• "Lovely and clean ."

  Great place for visiting places .lovely pub on sight which does noce food and has a lot of seating .

  Thankyou for your lovely review. We try to ensure that our guests have a comfortable stay at our lodge. Property Owner

  Reviewed by WendyJun 2023

• "We stayed here last year and loved it so was a no brainer to come back."

  Our only points but not major: portable fans in the rooms. It was 28 degrees and we were so uncomfortable in the cabin. Any cheap fan would have surficed Shade for the patio would have been a god send as every day we would come back to a very hot lounge. Again any cheap one would have made a difference Other than that we loved the location and property

  Thankyou for your returning to our lodge and thankyou for your feedback. We will take onboard your comments. The main issue we have is storage for the items when they are not in use, but we wil look into it. Thanks again for staying in our lodge. Property Owner

  Reviewed by JamesJun 2023

• "Lodge was perfect thank you, really comfortable beds everything you needed was provided even an airfryer!"

  ! Spotlessly clean more storage than we knew what to do with! Had a lovely weekend will definitely book again.

  Thank you for your lovely feedback, we try and ensure that you have the best experience possible by providing the you with the standards we expect for ourselves. We are extremely pleased that you enjoyed your stay and we hope to see you again in the future! Property Owner

  Reviewed by PaulaMay 2023

• "Great lodge, like a home from home."

  We all loved the hot tub.

  We love that you enjoyed your stay. We always aim for the same high standards we expect for ourselves! Property Owner

  Reviewed by ClaireApr 2023

• "Lovely lodge had everything you need."

  Enjoyed the hot tub.

  Thank you for your kind feedback! We are glad you enjoyed your stay in our lodge. We recently carried out more upgrades to maximise your comfort and enjoyment, Property Owner

  Reviewed by BarbaraMar 2023

• "We have been to this lodge many, many times pre Covid - and it was lovely to see how it had been updated and improved by the new owners since our last visit."

  Really beautiful transformation and everything you need for a brilliant home from home holiday! We love the location, easy to get to Bowness or Ambleside, but also some lovely walks and couple of pubs on your doorstep. We highly recommend the Mortal Man, about 20 mins gentle walk. Brilliant, spacious lodge, amazing location - beautiful Lake District, what more could you ask for! We will be back next year

  Thank you for your lovely feedback. We are delighted you have been able to see the difference in the lodge. We have more plans for the lodge during the next annual close down. Property Owner

  Reviewed by MandyNov 2022

• "Pleasant stay Lovely and remote and very quiet area Enjoyed our stay and would happily stay again"

  Reviewed by KatieAug 2022

• "Everything was lovely apart from the cleanliness in the lodge it was as if it ..."

  Everything was lovely apart from the cleanliness in the lodge it was as if it hadn’t been vacuumed there were dog hairs around parts of the lodge I tried to vacuum them but the 2vacums didn’t work which was poor other then that the lodge was perfect lovely views would stop here again really enjoyed our stay paul

  Thank you for your feedback. I would like to reassure you that our cleaning team are brilliant and perform a full change over clean between guests. Our lodge is dog friendly as advertised and we try to ensure all the dog hairs are removed during the clean. Unfortunately, some breeds shed more than others which may result in stray dog hairs. We have taken on board your comments and we will need to consider arranging additional cleaning time to be allocated. We are happy to document your concerns as we will need to charge an additional fee to guests with dogs. We purchased the two vacuums in February and March 2022 and will also check them. Thank you again for your feedback. Property Owner

  Reviewed by RyanAug 2022

• "On first arrival we were pleased with lodge, spacious, well facilitated, good layout but though it seemed clean we did soon notice that the cleaning was not up to standard."

  Windows badly smeared with hand prints, duvets not on properly, towels were not fresh and actually stank! And food left in cupboards. The most disappointing factor was it’s the first lodge we’ve stayed in where we didn’t get a welcome hamper. This would’ve been very helpful as we arrived late due to heavy traffic jam with a two year old and had no milk or bread or coffee and the shop on site shuts at 6. Apart from that we had a super time. The lodge is located in a good area and even had a booster seat which came in handy for our toddler to sit at the table. The Haybarn Restaurant and pub is amazing, we loved the hot tub and the park was fab for our granddaughter. The park dean was friendly and helpful. There were a lot of dogs and sometimes it was noisy with all the barking but the runaway sheep kept us entertained. We will definitely be back.

  Thank you for staying at our lodge. As mentioned in our other responses we endeavour to provide the best experience possible and appreciate your feedback. We are sorry to hear that you were disappointed with some aspects of the lodge and would have tried to address any issues or concerns had you contacted Sykes’s during your stay. We are glad you had an enjoyable holiday. Property Owner

  Reviewed by IreneJul 2022

• "We really enjoyed our stay top notch lodge everything was perfect the only ..."

  We really enjoyed our stay top notch lodge everything was perfect the only downside the pub was on top of a hill no carparking and my wifes scooter would not make it up the hill

  Thank you so much for choosing our lodge and taking the time to send us your feedback because we care about your opinions. We also strive to ensure you enjoy the same standards that we would expect from a holiday and we are glad you enjoyed your stay in our lodge. Take Care and keep well. Property Owner

  Reviewed by DavidApr 2022

• "The log cabin was absolutely perfect, only downside was the cooker was dirty but we just ate out so wasn't a big issue for us."

  Apart from that everything was great.

  We are glad you enjoyed your stay at our lodge. Thank you for taking the time to give us your feedback and letting us know about the cooker. As previously mentioned we appreciate all feedback in order to ensure our guests have a lovely holiday at our lodge. Property Owner

  Reviewed by ZoeMar 2022

• "Excellent lodge - great check in at reception and key in key safe."

  Lodge has great facilities including WiFi- very clean and well heated throughout. Hot tub is a great feature. The site is well located and has a fully enclosed dog walking field. We will definitely book this lodge again could not find fault - One of the best lodges we have ever stayed in.

  Christmas is a special time of the year, especially the past two years (due to the pandemic) so we are delighted you enjoyed your Christmas at ‘Wansfell View’ and thank you for taking the time to write such a lovely review. Have a wonderful New Year, stay safe and we are thrilled that you would consider returning to the lodge in the future. Property Owner

  Reviewed by DianneDec 2021

• "Fantastic property with a fantastic hot tub only thing we found missing was an ..."

  Fantastic property with a fantastic hot tub only thing we found missing was an outside light near hot tub, although there was one at front door this was on a sensor so kept going out we loved all the little Christmas touches

  Thank you for your feedback and we are always thrilled when people have enjoyed their stay. There are two external bulkhead lights under the canopy (at the front of the lodge), the light switch is inside next to the patio door/tv, these provide light to the front and part of the side of the lodge. We have LED lights to install along the roof line, this is part of the upgrade planned for the future. We have debated the best type of lighting. Too much causes light pollution and spoils the view of the sky/stars. When we are able to stay at the lodge we like to use the lights in the hot tub and leave the curtains open in the lounge to ensure we have a nice balance of ambient lighting and enough to see where you are going without affecting the view of the night sky. Property Owner

  Reviewed by AvaDec 2021

• "We have stayed at the Lodge whilst it was under previous owners and we were concerned after reading more recent reviews."

  However we couldn't disagree more with what has been mentioned about this property. It has been done up beautifully, immaculate inside with all ammenties needed. A man came round to check on the temp and cleanliness of the hot tub twice daily which was a wonderful addition to our weekend. The owner had decorated the lodge for Christmas and it felt like the perfect pre family Christmas weekend.

  Thank you for taking the time to give us your feedback. We are thrilled you enjoyed your stay at the lodge! We are lucky to have a good team of people to help. Gary, Debbie and Nicola do a brilliant job of keeping the lodge lovely and clean. Jamie visits the lodge twice a day during your stay to check the chemicals and top up the water in the hot tub. He then drains, cleans and refills it between guests. I am sure he spends more time at our lodge than his own home! The upgrades are due to continue in the annual close down in January. We aim to provide the same standard for our guests that we would expect for ourselves. Property Owner

  Reviewed by SamanthaDec 2021

• "Due to recent feedback I was very concerned before starting the holiday but I can honestly say everything was clean and comfortable."

  The lodge is a bit dated and 3 star it should be graded rather than 4 star accommodation. We had an issue with the hot tub being too cold whilst on our stay and it was fixed promptly. The beds are very comfy too and there’s loads of games for children which was a plus. In future it would be good to provide a rubber Mat in the bath for children and bath mats to step on getting out the bath or shower as there were non and the floor was slippy. Anyway we had a great family holiday and loved the site particularly the pub.

  We are glad you enjoyed your stay and appreciate your feedback, especially your suggestions which we will be implementing for the next guests. As previously mentioned we took over the ownership of the lodge on 13th August 2021 and have spent a lot of time, effort and money replacing the majority of furniture/ furnishings and working our way through every room and cupboard. The beds and bedding are new so we are pleased you found them comfortable! The decking and kitchen are being replaced on 1st-12th November 2021 and other renovations are also booked for the near future. Thankyou again for taking the time to give us your honest feedback as it is important to us and will allow us to offer our guests the best experience possible. Property Owner

  Reviewed by AlisonOct 2021

• "No aftercare or follow up , accommodation filthy and no key left to secure property , left on first night and came home ."

  . no refund very upset with the whole experience !!!

  I am sorry to hear you were unhappy with the responses following your complaint. I was disappointed that you did not raise any issues that you had with the property to me when you arrived nearly an hour early. I showed around the entire property and you chatted to me as I finished tidying having replaced furniture, curtains and blinds. I certainly would have worked to resolve these immediately. Our inspection upon your departure showed no cleanliness issues or problems with the lock to be present (as per video evidence submitted to Sykes). I understand that the proximity of the property to the bars, takeaways and restaurant’s in the area and both of you being smokers in a non-smoking lodge played a main part in you choosing to leave and I apologise if this is not what you were expecting, but is made clear in the listing so would not warrant a refund. Property Owner

  Reviewed by TomSep 2021

• "Numerous maintenance issues, below standard cleaning when in the covid climate it should be enhanced cleaning, this had definately not hapoened."

  We were told new owners has recently bought however this is not an acceptable excuse. We paid for 4 star accommodation and found what we felt was 2 star

  We were sorry to hear that you did not enjoy your stay at the lodge. Having purchased the lodge two weeks prior to your arrival we had to honour all bookings as per instructions from the previous owner (in the sales agreement.) Many major improvements were made to the lodge prior to your stay and many more improvements are being made on a weekly basis and the larger jobs have been booked for the coming weeks. Thank you for your feedback as it is important to us, good, bad or indifferent it will help us ensure our guest’ experience is as comfortable and enjoyable as possible. I also think it important to mention that Limefitt Park is a place of beautiful surroundings, peace and tranquillity, away from everything other than nature. It is perfect for people who want to be away from the towns and villages. Ideal for walking, cycling, horse trekking or just sitting back and relaxing in our hot tub. I highly recommend the ‘Hay Barn’ pub/ restaurant on site, Mandy and the staff are wonderful. If you want to to venture further away for something a bit more lively you can visit the other bars and restaurants are situated in Windermere (3 miles) and Ambleside (4 miles). Property Owner

  Reviewed by CarolSep 2021

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