The Larches

8 Customer Reviews

• "The house was lovely and absolutely spotless."

  My only complaint would be the size of the fridge. With having 10 of is staying it made it difficult to have a lot of fresh food stored in the fridge and we had to go shopping most days but apart from that everything was great. I would definitely recommend this house for friends and family if they wanted to book somewhere. We had a family trip for my mums 70th birthday and had family from Glasgow, Ireland, Dundee and the Orkney Islands inuding 2 children and a dog. The garden was very spacious and had a tree house and Swing which the kids loved.

  Reviewed by Donna4.7★Mar 2024

• "This property was amazing, and perfect for the purposes of our stay."

  It was set in a beautiful location and there was lots a or room for all 10 of us. It was also fully stocked with plates and cups etc, which you don’t always get when you go away. We brought extra amenities but didn’t need them all all! The only thing I would say is it probably isn’t great for 10 adults as the bunk bed room is tiny and the beds creaky and didn’t feel too safe for the weight or an adult. Two of us had to sleep on sofas which wasn’t great. I’d say it’s absolutely perfect for 8 adults and two kids though because the toys and books in the bunk bed room were great!

  Reviewed by Ashleigh4.7★Dec 2023

• "The Larches is undoubtedly a property with a unique charm and bags of character in a stunning location."

  However its a real shame that we can’t publish the photos as part of this review, as this property was extremely unclean and unhygenic. Blood stained bedding, torn mattresses and pillowcases, rusting kitchen utensils, dirt on floors and the bedding hadn’t been changed from the previous guests who departed the morning of our arrival. We spent the first 2 days washing and drying the bedding and had to buy new baking trays and a frying pan from the Tesco supermarket. One of the bedrooms we didn’t even use because there was dried blood stained into the mattress itself. The property is nothing like the photos on the Sykes website, all of the upholstery is tired, grubby, worn and run down. We’ve complained to Sykes who say they can’t help us despite confirming that the photos we have submitted show the property is clearly unclean and has obvious issues (the owner apparently doesn’t think that blood stains and bodily fluid stains on mattresses are a hygiene/cleanliness issue). The property has a small guest book, I note that cleanliness was mentioned several times and that several pages have been ripped out so clearly feedback isn’t taken particularly well with regards to this property. A real shame as the location is stunning and the property has bags of character, quite simply it just hasn’t been looked after and needs a thorough deep clean and restoration work throughout. I paid £914 for 4 nights and I can honestly say I feel genuinely wronged about the experience, this was a special trip for us and the state/hygiene of the property impacted our ability to enjoy our time there. After seeing the photos, Sykes informed us we should receive a refund and that the owner had agreed to this - but then Sykes messaged us again a few days later saying there has been an error and no refund has been agreed ? Very strange and confusing, our experience with Sykes has been staggeringly poor. I reluctantly write this review as I had hoped our feedback and complaint submitted to the owner via Sykes would be dealt with seriously and the owner recognise that our photographs and account constitute a breach of section 8.1 of the hire agreement, sadly the owner has failed to recognise this. I can only suggest that anyone considering coming here gets an assurance prior to booking this accommodation that it has had all bedding updated and replaced and a deep clean given throughout. We are in the process of escalating further - if the owner would like to reach out to us directly to amicably discuss the condition of the property and our stay, we would be happy to have this discussion.

  Reviewed by Sam1.3★Sep 2023

• "We arrived at 5pm and could not unlock the key storage due to a change in code we were not updated on."

  The rental property did not have the new code and notified me they’d contact the owner. Thankfully, the owner’s number was in a book at the cottage and I was able to reach out myself after not hearing back from the rental company. The owner called back a few hours later with the new code and was very nice and apologetic. We never heard from the rental company. The clean was okay - there were quite a few crumbs left on the floors and trash in some of the baskets. The downstairs toilet was a bit wobbly, but no major maintenance concerns to note. The owner asked us to leave the heat on due to a bad valve that’s in the process of being repaired - we did not have heat issues during our stay. The written directions provided to access the property were a little confusing, but Apple Maps got us there perfectly. The location was beautiful and the cottage itself was very nice.

  We have addressed the issues with the key code and heating valves. Sorry for these inconveniences. We also have new cleaners so hopefully things will be better for future guests. Thank you for your feedback Property Owner

  Reviewed by Alexis3.8★Sep 2023

• "We had a fabulous week at The Larches."

  The house was beautiful and set in an amazing location. The conservatory was bathed in sunlight in the morning with amazing views over the mountains. The log shed was well stocked and we made use of this on chilly evenings. The bedrooms were all lovely and the kitchen had everything we could need. The activities and walks on offer in the area were fantastic and we only touched the surface. We climbed Cairngorm Mountain, paddleboarded on the stunning Loch Morlaich, went mountain biking at Laggan Wolftrax and had an amazing day at the Highland Wildlife Park. A few small points to make The Larches even better for next time: One bedroom door wouldn't close fully and a clothes horse for wet things would have been useful. We would highly recommend The Larches and would love to come back. Thankyou so much.

  Thank you Leah…. We will get a clothes horse and address the issues with the door … Property Owner

  Reviewed by Leah4.7★Aug 2023

• "Das Haus war ausreichend, 2,5 von 5 Punkte."

  Aber Sykes Cottages: Nie wieder! - Die Dusche im unteren Bad war verstopft - Die Waschmaschine defekt und mit alter Wäsche befüllt - Kein Spiegel im Bad - Ein Wespennest direkt am KeySafe KEINES der Probleme wurde gelöst, Sykes regierte weder auf 4 Anrufe noch auf 7 Mails. Wir mussten abreisen ohne Kontakt aufnehmen zu können. So etwas haben wir in noch nie erlebt.

  Sykes did not manage your booking well and I’m very disappointed with the experience you had with them. There was an issue with the washing machine and you were supposed to have been informed prior to your visit. I’m sorry you didn’t enjoy your stay Property Owner

  Reviewed by Sebastian1.9★Jul 2023

• "The house was stunning and in a fabulous location."

  Thanks Catherine … very glad you enjoyed your stay Property Owner

  Reviewed by Catherine5.0★May 2023

• "Lovely holiday home - everything we could have wanted!"

  Apart from the hairdryer…. Next time !! Thank you Property Owner

  Reviewed by Richard5.0★Feb 2023

• There are no reviews featuring this term Show all reviews