“The cottage was bright and lovely, and the surroundings beautiful.”
It was very quiet and tranquil. The only issue we had was that I had made a pointed effort to guarantee that we would have either an American king bed (6 feet wide), or twin beds. I contacted Sykes and "chatted" with someone who assured me that we would have a California king, and if anything changed we would be notified ahead of time. We called the host, who was next door, and she sent her daughter over, to whom we explained the situation and gave her a copy of the on-line chat conversation. There was also a lightbulb out in a lamp, and the daughter took the bulb back and said she'd explain everything to her mother. We never heard back about anything. At the very least, I expected the host herself to say she was very sorry, but unfortunately she couldn't do anything about it, etc. Too bad, because it was the only thing that was a disappointment, and it did impact our overall experience, as we both have to be careful about our backs. Sleeping accommodations are one important part of that care.
I recommend that Sykes stay in closer touch with the hosts and make very clear the specifications of the offer.