“The cottage location, position, kitchen, lounge and bedroom fine but the bathroom was well below expectations - and a lot is made of this in the write up!”
!!! The water supply to the shower was very hot, almost impossible to stand under. The temperature control was malfunctioning. Given that the sauna was next door it should have been possible to regulate from cold to hot easely. A very fancy and expensive piece of equipment but impossible to use for more than a few seconds at a time! The jacuzzi seemed to be a complete waste of water being almost big enough for two people. Switched it on but couldn't switch it off, except at the supply.
You don't expect to hire a cottage with the description on your site and then be expected to use drinking water from plastic bottles. I had a feeling that this was not a recent malfunction and it really needs sorting out. I have no problem with water supply coming off the mountain, or discolouration, but guests should not be expected to experience any problems with water supply.
Thank you very much for your feedback. I am really sorry to hear that you had issues with the shower but can confirm that it is now fixed. I always contact my guests to welcome them before they arrive and I also leave my contact details in the property. Unfortunately I did not hear from you or this could have been resolved during your stay.
Regarding the bath, there is a button in the middle among the dials on the bath which switches the Jacuzzi on and off. All the information is in the instruction book in the property.
I did contact you before your holiday to advise that, due to the bad weather, there were issues with my private water supply and I will provide pure bottled water for drinking during your stay. I assumed that this was OK as you did not advise otherwise. I am sorry that you were not happy with these issues, which have not happened before, but thank you for all your comments.
Sykes owner relations