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"The property was lovely, and very clean, but you need to tell people there are 44 steps to the top floor."
Also, we tried to get hold of the property manager but she never answers the phone. We wanted to get hold of her because the main bin outside was overflowing with rubbish and there were flies everywhere and it was smelling, we put it out as asked and it was still not emptied, not nice for the neighbours or anyone else. Need to tighten up on these sort of things, because of this I will not book with Sykes again, it is important to listen to these messages, and I am not the first to say this about this holiday let, and you have done nothing.
Reviewed by Sheena4.4★Jun 2023
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"House was lovely."
Only two minor issues. The wheelie bin was overflowing and was not emptied on the day stated. We did take items to the recycling however we had to leave one black bin bag inside the property as did not want to leave it outside next to the bin. Also there were no spare bin bags and only one toilet roll in each bathroom provided with no spare. Felt this was a bit tight really.
Reviewed by Jackie4.7★Jun 2023
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"Very enjoyable stay house very well equipped and tidy with lovely view short ..."
Very enjoyable stay house very well equipped and tidy with lovely view short walk to private beach and into Charles town with plenty of nice places to eat
Dear Alan, Thank you very much for your feedback. We are so pleased you enjoyed your stay at Oceans Retreat, including the private beach. There really is plenty of fabulous places to eat in Charlestown. We would love to host you and your family again. Property Owner
Reviewed by Alan4.7★May 2023
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"Appreciate the flexibility letting us change dates after a delay due to sickness."
House is well located with excellent views and a real novelty being a town house. Garage and parking a great bonus. Would thoroughly recommend. Thanks again.
Dear Daniel, thank you very much for your feedback. We are delighted that you enjoyed your stay and that we were able to accommodate the change of dates.
We do hope that you will come back and stay with us again. Property Owner
Reviewed by Daniel5.0★May 2023
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"The information about this property needs to include details of the number of steps - over 40 from the entry door to the lounge area."
I found them a real problem. The lounge area layout makes it difficult for even four people to be in one part and chat.
Cleanliness - kitchen table had crumbs in the edges and there were crisps on the floor in our bedroom.
The “property manager” did not respond when we had a problem
Dear Anthony, Thank you for your honest feedback. I will make enquiries into the cleanliness of the house and property manager details.
I hope this didn't take away from you and your family having a lovely holiday in Cornwall. Property Owner
Reviewed by Anthony3.1★Oct 2022
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"Booked to provide a base for our stay in Cornwall whilst my son was over from Australia with his girlfriend."
Their first time in Cornwall and wanted to impress! Superb accommodation that wowed everyone and ticked all the boxes. Other half has always wanted a stay with a sea view and with the added surprise of a private beach, I was definitely pleased with my booking. Very clean and well presented property. Many happy memories from our stay. Thank You
Dear Paul, we are so pleased that you and your family had a fabulous time in Cornwall and that Oceans Retreat meet your expectations. It would be a pleasure to welcome you and your family again should you revisit Cornwall in the future. Property Owner
Reviewed by Paul5.0★Oct 2022
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"Very clean, well furnished and good kitchen utensils, etc."
Tea and coffee, washing up liquid etc provided.
We had a little trouble opening the key lockbox but that was due to no previous experience of using one so I suggest instructions are included along with the key code!
A very pleasant and comfortable stay and would highly recommend.
Dear Louise, thank you for your honest feedback. We will look into include instructions for future guests. Really pleased you enjoyed your stay at Oceans Retreat and would be delighted to welcome you back in the future. Property Owner
Reviewed by Louise5.0★Oct 2022
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"This place is wonderful and location perfect."
They really have thought of everything and we had a lovely stay.
Only one negative, feedback for the owners, the person to contact in the event of a problem never answers her phone. We had an issue with bifold doors and tried her number several times, left 2 voicemails and 2 texts. She never got back to me. If you have a problem someone should be on hand to rectify it.
Dear Janine,
Thank you very much for your honest feedback. We are really pleased you enjoyed your stay.
Following your comments, we have updated our welcome pack to include further contact numbers if our house manager can't be reached. Sorry if this caused you any inconvenience and we would really like to host you at Oceans Retreat in the future. Property Owner
Reviewed by Janine5.0★Sep 2022
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"Overall we were really satisfied and enjoyed our stay."
The accomodation worked well for us with a family of 5 plus Nanna.
Dear Stephen, Thank you for your feedback.
I'm really pleased that the accommodation worked well for you and your family plus Nanna and you enjoyed your stay.
I've passed on your comments to the rest of the team, we hope to welcome you and your family back soon. Property Owner
Reviewed by Stephen4.4★Aug 2022
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"A very clean and well equipped holiday home in a great location, only a short walk to the private beach which was very quiet and relaxing."
There are some great places to eat in Charlestown which was only a 10-15 minute walk away, we had a great week and will definitely book again.
Dear Andrew,
Thank you so much for your positive feedback. We are so pleased that you enjoyed your holiday and we look forward to you booking Ocean Retreat again. Property Owner
Reviewed by Andew5.0★Jul 2022
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